Pejabat Setiausaha Kerajaan Johor

What Pejabat Setiausaha Kerajaan Johor does

Pejabat Setiausaha Kerajaan Johor (SUK Johor / Johor State Secretary's Office) is the chief administrative body of the Johor State Government in Malaysia, operating as a statutory state government entity under the Malaysian federal-state constitutional framework. The entity traces its institutional history to 1855 when the position of Setiausaha Kerajaan was established as the chief administrative officer of the Johor Sultanate, and it has functioned as the primary administrative arm of the state government since Malaysia's independence in 1957. It coordinates all state government functions, departments, and agencies across 10 districts in Johor, serving as the central hub for state administration, civil service management, inter-departmental communication, and public service delivery.

The entity's core technology is the Portal Rasmi Kerajaan Negeri Johor Darul Ta'zim (johor.gov.my), a government digital portal with an integrated suite of sub-systems: JohorPay (online payment platform), eSPAJ (government job applications), Sistem Perumahan Johor and RIBJ (affordable housing systems), JIPS (state performance index), JETS (veterinary management), e-PBT and e-PNJ (local authority and municipal rate systems), Direktori Johor (department directory), Data Terbuka Kerajaan (open government data), e-Penyertaan (citizen participation), and Sistem Pengurusan Aduan Awam (public complaint management). ICT@Johor serves as the internal IT division developing and maintaining the portal and linked systems. The cybersecurity policy (Polisi Keselamatan Siber v2.0) governs the digital infrastructure.

The business model is non-commercial: as a government state entity, SUK Johor is funded entirely by the Johor State Government budget and provides public administrative services at no direct cost to users. The entity generates no commercial revenue and reports no pricing models; its "customers" are the citizens of Johor and state civil servants who access services through the portal or physical district offices (Pejabat Daerah). Reporting lines run to the Sultan of Johor (Head of State) and the Menteri Besar (Chief Minister), with oversight by the Dewan Negeri Johor (state legislative assembly).

Name

Pejabat Setiausaha Kerajaan Johor

Legal name

Pejabat Setiausaha Kerajaan Johor

Website

https://johor.gov.my

Company type

Private

Founded year

1895

Operating status

Operating

Headcount range

251–500 employees

Short description

Pejabat Setiausaha Kerajaan Johor is the chief administrative body of the Johor State Government in Malaysia, coordinating state administration, civil service management, and public service delivery across 10 districts through a unified digital portal and physical district offices.

Ownership category

akta.pro rank

Product category

Government Administration

NAICS

Executive, Legislative, and Other General Government Support (921), Public Administration (92), Administration of Human Resource Programs (9231), Administration of Housing Programs (92511)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• State government administration
• Public service delivery
• E-government portal
• Civil service management
• Government digital payments

Headquarters

HQ city

Johor

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels3 records

Marketing channels5 records

Core offering

Pejabat Setiausaha Kerajaan Johor is the chief administrative office of the Johor State Government, delivering public administration services, civil service management, policy implementation, and digital government services to citizens, civil servants, and government agencies across all 10 Johor districts. Its primary digital offering is the Portal Rasmi Kerajaan Negeri Johor Darul Ta'zim (johor.gov.my), which serves as a unified gateway linking dedicated systems for payments, housing applications, local council services, job applications, performance monitoring, public complaints, and open data. Services are funded by the Johor state budget rather than commercial revenue.

Product overview

Pejabat Setiausaha Kerajaan Johor operates the Portal Rasmi Kerajaan Negeri Johor Darul Ta'zim as its primary digital platform, providing a unified gateway to a broad suite of government services and systems. The offering is a portal-plus-modules architecture: the central portal (johor.gov.my) serves as the main navigation hub for citizens, civil servants, and visitors, linking to dedicated systems for payments (JohorPay, e-PNJ), housing (Sistem Perumahan Johor, Sistem Rumah Impian Bangsa Johor), civic administration (Direktori Johor, Direktori Staf), public participation (e-Penyertaan), complaint management (Sistem Pengurusan Aduan Awam), open data (Data Terbuka Kerajaan), and specialist services (JETS for veterinary management, JIPS for performance monitoring, e-PBT for municipal services). The portal also publishes official bulletins (Buletin Darul Ta'zim), job applications (eSPAJ), and government announcements. ICT@Johor acts as the internal IT unit responsible for developing and maintaining the portal and its linked systems.

Differentiator

Problem solved

Functional benefit

Brands

• JohorPay: Online payment platform for Johor state government services - allows registration, bill payment and status checking for government services
• Johor Indeks Prestasi Sistem (JIPS)
• Sistem eSPAJ
• e-PBT Johor
• JohorTourist

Products and services

• Portal Rasmi Kerajaan Negeri Johor Darul Ta'zim The official government portal of the Johor State Government, providing access to government services, announcements, department directories, online applications, and public information for citizens, civil servants, and visitors.
• JohorPay Digital payment platform enabling citizens to register, pay bills, and check statements for Johor state government services.
• Sistem Perumahan Johor Online housing system enabling citizens to apply for affordable housing under the Johor state housing program.
• Sistem Rumah Impian Bangsa Johor Affordable housing system under the Johor state housing initiative for citizens to apply for homes.
• Sistem e-PNJ Johor Electronic payment system for Johor municipal rates and bills.
• Sistem e-PBT Johor Electronic system for local authorities (PBT) in Johor for managing municipal services and payments.
• Johor Indeks Prestasi Sistem (JIPS) Performance index system for tracking and measuring Johor state government performance indicators.
• Sistem Pengurusan Veterinar Johor (JETS) Veterinary management information system for Johor state, covering animal health and related services.
• Sistem eSPAJ Online job application system for employment positions within the Johor state government.
• Sistem Pengurusan Aduan Awam Kerajaan Negeri Johor Public complaint management system for citizens to submit suggestions, feedback, and complaints to relevant Johor state government agencies.
• e-Penyertaan Citizen participation platform enabling feedback, surveys, and public consultation on government matters.
• Data Terbuka Kerajaan Government open data initiative providing downloadable datasets for public use under defined terms.
• Buletin Darul Ta'zim Official bulletin of the Johor state government, published periodically with news and updates.
• Direktori Johor State directory listing government departments and agencies in Johor for inter-agency coordination and public reference.
• Direktori Staf Staff directory for Johor state government employees.
• Email Rasmi Kerajaan Johor Official email service for Johor state government civil servants.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Pejabat Setiausaha Kerajaan Kedah: Kedah state secretary office — direct peer with parallel state-administration, e-government portal, and district coordination functions within the Malaysian federal system.
• Pejabat Setiausaha Kerajaan Sarawak: Sarawak state secretariat. Direct peer operating the same chief-administrative role within Malaysia's federal system, with comparable digital government portal and district-office structure, though with greater fiscal autonomy under the Malaysia Agreement 1963.
• Pejabat Setiausaha Kerajaan Pulau Pinang: Penang state secretary office. Direct peer in state administration, citizen-facing digital services, and local-authority coordination; comparable scope and structure to SUK Johor but serving a more urbanized state economy.
• Pejabat Setiausaha Kerajaan Selangor: Selangor's state secretary office — same statutory role as SUK Johor but covering Selangor, Malaysia's most populous state. Direct peer in state-level general administration, e-government portal delivery, and district coordination across the federation.
• Pejabat Setiausaha Kerajaan Pahang: Pahang state secretary office — Malaysian state secretariat with similar administrative mandate and digital portal delivery for state services, civil service HR, and local-authority oversight.
• Pejabat Setiausaha Kerajaan Perak: Perak state secretary office — another Malaysian state secretariat with parallel functions in policy implementation, civil service management, and district coordination. Directly comparable in scope and digital portal delivery model.
• Pejabat Setiausaha Kerajaan Sabah: Sabah state secretariat. Direct peer in state-level administration and e-government service delivery for a Malaysian state with comparable geographic spread across multiple districts.
• Pejabat Setiausaha Kerajaan Negeri Sembilan: Negeri Sembilan state secretariat. Direct peer operating the same chief-administrative role within Malaysia's federal system, with comparable digital portal, district coordination, and civil service management functions.

Broad incumbents

• Suruhanjaya Perkhidmatan Awam Malaysia (SPA): Federal-level Malaysian Public Services Commission. Adjacent incumbent operating at the federal tier above SUK Johor, handling civil service recruitment, conditions of service, and HR policy that state secretariats (including Johor) implement at the state level.
• MAMPU (Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia): Malaysian Administrative Modernisation and Management Planning Unit under the Prime Minister's Department. Federal body that sets e-government standards and digital-service frameworks which state secretariats like SUK Johor align with — making it a comparable incumbent in public-sector digital service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/johorgov
• Facebookfacebook.com/psukj
• LinkedInlinkedin.com/company/johor-state-secretary-office

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries14 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Pejabat Setiausaha Kerajaan Johor