Human Services Coalition of Tompkins County

What Human Services Coalition of Tompkins County does

The Human Services Coalition of Tompkins County (HSC) is a 501(c)(3) nonprofit collective-impact organization headquartered in Ithaca, New York, founded in 1974 with roots in the Health Planning Council established in 1968. It coordinates health and human services for Tompkins and Cortland counties through a portfolio of interconnected programs: the 211 Tompkins Cortland information-and-referral helpline (phone, text, email, live chat, staffed 24/7); the NY-510 Continuum of Care (for which HSC serves as HUD-designated Collaborative Applicant) including the Coordinated Entry system and the Housing Stability Supplement Program; Health Insurance Assistance through NY State of Health navigation and the Community Health Advocates Program; and the Community Health & Resource Network connecting 20+ healthcare and social service partners. Underlying technology is built on iCarol for the resource referral database, SimpleLists for the 2,900-subscriber HSC Listserv, E-SNAPS for HUD CoC applications, and standard productivity tools (Zoom, Eventbrite, Canva, Language Line for multilingual support).

HSC's second core function is nonprofit capacity building for the Tompkins and Cortland County human services sector. Offerings include the HSC Workshop Series (leadership development at $35-$70 per session), HSC Forum community dialogues, the IMPACT Capacity Building Program (up to $3,000 per organization for consultants, funded by Health Foundation of Western & Central NY, Park Foundation, and Legacy Foundation), the Get Out of Town conference fund (up to $1,200 per person), the Social Service League grant cycle (~20,000 to 16 organizations in 2025-2026), affinity groups (Board Chair Roundtable, Executive Exchange, FINZ, Compassion Corner), a Leadership Development Library, and a periodic Salary & Benefits Survey.

Revenue is composed of government grants and contracts (federal HUD CoC pass-through, NY State, Tompkins County, City of Ithaca), foundation grants, individual and organizational donations, and modest workshop and registration fees. The organization employs approximately 20 staff, is led by Executive Director Cindy Wilcox with Deputy Director John Mazzello and five directors covering Leadership Development, Housing, Finance, and Health Planning, and is governed by a board including representatives from Centralus Health, Tompkins County, and Cornell University. HSC holds no commercial revenue, no parent company, no subsidiaries, and operates exclusively in a two-county regional footprint in upstate New York.

Name

Human Services Coalition of Tompkins County

Legal name

Human Services Coalition of Tompkins County

Website

https://www.hsctc.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

The Human Services Coalition of Tompkins County is a nonprofit collective-impact organization that coordinates health and human services for Tompkins and Cortland County residents through the 211 helpline, HUD Continuum of Care, health insurance navigation, and nonprofit capacity-building programs.

Ownership category

akta.pro rank

Product category

Community Human Services

NAICS

Individual and Family Services (6241), Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Housing Assistance & Homeless Services (BPAGAEAB), Member Services & Contact Center Operations (TPA) (HLAEALAI)

Keywords

• Community resource coordination
• Health insurance navigation
• Homelessness services
• Nonprofit capacity building
• Information referral helpline

Headquarters

HQ city

Ithaca

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Grants and Contracts: Primary funding from federal HUD Continuum of Care grants, New York State funding, and county/city government contracts for housing initiatives, health planning, and social services.
2. Foundational and Nonprofit Grants: Funding from Health Foundation of Western & Central NY, Park Foundation, Legacy Foundation, and other regional foundations for capacity building programs like IMPACT.
3. Donations: Individual and organizational donations supporting general operations and specific programs.
4. Workshop Fees: Registration fees for professional development workshops ranging from $35 to $70 per session.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Human Services Coalition of Tompkins County operates the 211 Tompkins Cortland information and referral helpline, provides health insurance navigation and Community Health Advocate services, manages the NY-510 Continuum of Care for homeless services, and delivers leadership development and capacity building programs for nonprofit organizations in Tompkins and Cortland Counties.

Product overview

Human Services Coalition of Tompkins County operates as a nonprofit collective impact organization offering a portfolio of interconnected community services. The core offerings include 211 Tompkins Cortland (information and referral helpline), Health Insurance Assistance (navigators and Community Health Advocates), and the Continuum of Care system for homelessness response. Supporting infrastructure includes the HSC Listserv communication platform, HSC Workshop Series for leadership development, HSC Forum for community dialogues, and Consulting & Capacity Building services with the IMPACT Program for nonprofit organizational development. The Community Health & Resource Network connects organizations for coordinated referrals, while supplementary services include the Housing Stability Supplement Program, Get Out of Town conference assistance, Social Service League grants, Salary & Benefits Survey, and Leadership Development Library resources.

Differentiator

Problem solved

Functional benefit

Brands

• HSC Listserv: Email distribution list for not-for-profit organizations to share information about events, job opportunities, and community announcements.
• Health Planning Council
• HSC Workshop Series
• HSC Forum
• IMPACT Program
• Coordinated Entry

Products and services

• 211 Tompkins Cortland Information and referral helpline connecting people in Tompkins and Cortland Counties with community services through phone, text, email, and live chat, available 24/7 with trained specialists providing referrals to housing, food, healthcare, transportation, and other essential services.
• Health Insurance Assistance Free navigation services helping individuals and families enroll in quality health coverage through NY State of Health, understand insurance options, renew coverage, and access the Essential Plan for those with income up to 250% of federal poverty level.
• Community Health Advocates Program Assistance program helping consumers understand how to fully use their health insurance, find affordable health services and prescription medicines, resolve medical billing problems, and navigate coverage denials and appeals.
• Continuum of Care (CoC NY-510) Local network of public, private, and nonprofit agencies working collaboratively to end homelessness in Tompkins County; manages the HUD CoC Program Competition, coordinated entry system, and funding for supportive housing projects.
• Housing Stability Supplement Program (HSSP) Monthly income support program providing $300 payments for up to 18 months for low-income City of Ithaca residents in eviction proceedings, rent burdened, or fleeing domestic violence, with personalized assistance from a 211 Housing Specialist.
• Community Health & Resource Network (CHRN) Network of community-based organizations and healthcare providers connecting people to resources through navigation, referrals, and information sharing using a secure online referral system.
• HSC Workshop Series Leadership development workshops for nonprofit staff, board members, and volunteers covering board governance, fundraising, conflict resolution, trauma-informed practices, strategic planning, and professional development.
• HSC Forum Community dialogue series facilitating discussions on topics impacting the local area, including annual Tompkins County budget presentations, local funders panels, and impacts of state and local funding decisions.
• Consulting & Capacity Building Services Confidential consultations and development support for nonprofit organizations covering governance, board development, organizational planning, personnel needs, program development, data and evaluation, and individual/team coaching.
• IMPACT Capacity Building Program Comprehensive nonprofit capacity building program providing financial support (up to $3,000 for consultants), assessment, prioritization, and ongoing personalized support for organizations in Tompkins and Cortland County, funded by regional foundations.
• HSC Listserv Email communication platform for nonprofit organizations to share information about upcoming events, collaboration opportunities, grant writing, job opportunities, and other topics relevant to the health and human services community, with nearly 2,900 subscribers.
• Social Service League Grant program supporting Tompkins County nonprofit human service organizations addressing significant community needs, providing grants up to $3,000 for programs and initiatives that cannot receive ongoing support.
• Leadership Development Library Online resource library providing guides, templates, and articles on board development, budgeting, finance, DEIJA, fundraising, HR policy, leadership transition, organizational wellness, strategic planning, and technology for nonprofits.
• Salary & Benefits Survey Periodic survey report providing salary levels and benefits data for positions in health and human services agencies in Tompkins County to help organizations create competitive compensation systems.

Quantifiable outcome

• Nearly $20,000 allocated to 16 organizations through Social Service League 2025-2026 funding cycle
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature2 records

Partnerships

Twelve partnerships are on record, tiered core and major.

• Cornell University Einhorn Center for Community EngagementcoreStrategic or Co-development PartnerProvided funding to support the HSC Listserv, a communication platform serving nearly 2,900 nonprofit subscribers in Tompkins County. The partnership connects the nonprofit community with Cornell's community engagement mission.
• Cayuga HealthcoreStrategic or Co-development PartnerNetwork partner in the Community Health & Resource Network, connecting patients to social determinants of health resources including housing, food, and transportation services.
• Tompkins County Whole HealthcoreStrategic or Co-development PartnerKey partner in health planning initiatives and the Tompkins Health Network advisory board. Also partners on Compassion Corner direct service provider support group.
• Community Service SocietymajorStrategic or Co-development PartnerPartner organization supporting health access initiatives and advocacy for low-income community members.
• United Way of Tompkins CountycoreStrategic or Co-development PartnerLongstanding partner in community health and human services coordination, with shared commitment to addressing basic needs in the community.
• Food Bank of the Southern TiermajorStrategic or Co-development PartnerNetwork partner providing food security resources and referrals through the Community Health & Resource Network.
• Legal Assistance of Western New York (LawNY)majorStrategic or Co-development PartnerPartner in eviction defense and tenant legal assistance, providing free civil legal aid for housing, health, employment, and income matters.
• NY 510 Ithaca Tompkins Continuum of CarecoreStrategic or Co-development PartnerHSC serves as the Collaborative Applicant for the Continuum of Care, coordinating homeless services funding applications to HUD and facilitating the coordinated entry system.
• Ithaca Urban Renewal Agency (IURA)coreStrategic or Co-development PartnerPartner in the Ithaca Eviction/Displacement Defense Project and Housing Stability Supplement Program, working to prevent displacement of low-income City of Ithaca residents.
• Visiting Nurse Services of Ithaca and Tompkins CountymajorStrategic or Co-development PartnerNetwork partner providing home health services and connections to community resources for vulnerable populations.
• YMCA of Ithaca and Tompkins CountymajorStrategic or Co-development PartnerNetwork partner in the Community Health & Resource Network providing health, fitness, and social services to the community.
• Tangible DevelopmentmajorImplementation/ SI/ Consulting PartnerContracted in summer 2022 to assess and visualize HSC's status on the Diversity and Inclusion Maturity Model, resulting in a 'strategic' designation.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• United Way of Tompkins County: Local peer operating in the same Tompkins County market, also convening nonprofits, funding community programs, and addressing basic needs. Strongly comparable in geography, mission, and donor base — frequently referenced as a HSC partner.
• Coordinated Care Services Inc. (CCSI): Rochester, NY-based nonprofit that provides administrative, training, and consulting services to health and human service providers — directly comparable business model of providing capacity building and network coordination to a regional nonprofit ecosystem.
• Human Services Council (NYC): Coalition of NYC human services nonprofits providing capacity building, advocacy, convening, and member services. Highly comparable operating model at a larger geographic scale, demonstrating how regional coalitions scale.
• 211 San Diego: Larger 211 operator running a community information exchange integrating health, housing, and social services referrals — directly comparable to HSC's 211 Tompkins Cortland but at greater scale, with a similar integration philosophy.
• Nonprofit Westchester: Regional membership association providing capacity building, training, and advocacy for nonprofits — closely comparable to HSC's IMPACT program, Workshop Series, and nonprofit resource offerings.
• Ithaca Neighborhood Housing Services: Local nonprofit providing affordable housing and tenant services in Tompkins County — directly comparable in housing mission and geographic market, with overlapping clientele.

Broad incumbents

• HeartShare Human Services: Large NYC-area nonprofit providing human services across multiple program areas including housing, health, and education. Comparable as a broader incumbent serving vulnerable populations, though not a coalition model.

Regional players

• Food Bank of the Southern Tier: Regional nonprofit in the same upstate NY service area addressing food insecurity. Comparable as a CHRN network partner, though focused specifically on food rather than full human services coordination.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/humanservicescoalitiontc
• LinkedInlinkedin.com/company/human-services-coalition

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Services Coalition of Tompkins County