Instituto de Mayores y Servicios Sociales

What Instituto de Mayores y Servicios Sociales does

The Instituto de Mayores y Servicios Sociales (Imserso) is a Spanish Social Security Managing Entity (Entidad Gestora de la Seguridad Social) operating under the Ministry of Social Rights, Consumption and Agenda 2030, responsible for national policies and services targeting elderly persons, individuals in dependency situations, and people with disabilities. The organization was constituted under the 1978 constitutional framework and currently operates with 1,001-5,000 employees from its Madrid headquarters. Imserso's service portfolio comprises four interconnected layers: (1) a national network of 22+ state-run facilities including State Reference Centers (CRE) for specialized conditions such as Alzheimer's, rare diseases, brain injury, and neurological disabilities, plus CAMF and CRMF rehabilitation centers, CPAP personal autonomy centers, and senior social centers in Ceuta and Melilla; (2) social programs including the Imserso Tourism Program (subsidized vacation packages for seniors) and the Thermalism Program (subsidized spa services); (3) the SAAD system managing non-contributory pensions, disability benefits, and dependency assessments; and (4) digital platforms including the Sede Electrónica (Electronic Headquarters) for online administrative procedures, a Moodle-based Teleformación e-learning platform, and the Ceapat assistive products catalog.

Imserso is funded almost entirely through public budgets allocated by the Spanish government and supplemented by EU structural funds, including a €6M FSE+ co-financing allocation for the 2021-2027 programming period (extended to December 31, 2029). Services are provided free of charge or at subsidized rates to eligible beneficiaries based on statutory entitlement rather than commercial purchase. The July 2026 Congressional reform of the dependency law committed the state to cover 50% of dependency system costs as part of a €6.2B total restructuring program — the largest such investment in Spain's democratic history. Technology infrastructure is conventional enterprise IT: a Liferay-based portal, Moodle LMS, WordPress blogs, FNMT-issued digital certificates integrated with Cl@ve for citizen authentication, and ReadSpeaker for accessibility — with no documented AI/ML capabilities. The current Director General is Mª Teresa Sancho (Mayte Sancho). Imserso maintains active profiles on Twitter/X, Facebook, YouTube, Instagram, LinkedIn, and Bluesky for citizen engagement.

Name

Instituto de Mayores y Servicios Sociales

Legal name

Instituto de Mayores y Servicios Sociales

Website

https://imserso.es

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Imserso is a Spanish Social Security Managing Entity under the Ministry of Social Rights that operates 22+ national centers and the SAAD system to deliver dependency care, disability services, non-contributory pensions, and subsidized tourism and thermalism programs for elderly and disabled citizens across Spain.

Ownership category

akta.pro rank

Product category

Social Welfare and Elderly Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Vocational Rehabilitation Services (62431)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Educational Services (8200)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industry

Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)

Keywords

• Elderly care services
• Disability rehabilitation
• Dependency care programs
• Senior tourism programs
• Non-contributory pensions

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices26 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Distribution channels7 records

Marketing channels6 records

Core offering

Imserso is a Spanish Social Security Managing Entity that provides social welfare services for elderly persons and persons in dependency situations or with disabilities. Its offerings include the SAAD dependency care system, non-contributory pensions, subsidized tourism and thermalism programs for seniors, and a national network of state reference centers, rehabilitation centers, and disability care centers (CRE, CRMF, CAMF). It also operates digital platforms including the Sede Electrónica for administrative procedures and a Moodle-based teleformation e-learning platform for professional training in the care sector.

Product overview

The Instituto de Mayores y Servicios Sociales (Imserso) is a public institution under Spain's Ministry of Social Rights and Agenda 2030, responsible for social policies targeting elderly persons and persons with disabilities. Its service portfolio consists of four interconnected layers: (1) direct residential and day-care facilities including CAMF (physical disability centers), CRMF (rehabilitation centers), CRE (state reference centers), senior social centers, and a multipurpose center in Melilla; (2) social programs including the Tourism Program and Thermalism Program offering subsidized leisure and wellness services for seniors; (3) the SAAD (System for Autonomy and Dependency Care) managing non-contributory pensions, disability benefits, and dependency degree assessments; and (4) digital platforms including the Electronic Headquarters (Sede Electrónica) for online administrative procedures, a Moodle-based teleformation e-learning platform for professional training, and the Ceapat assistive products catalog. The institution also operates the Ciudades Amigables (Age-Friendly Cities) initiative and maintains virtual documentation and blog resources.

Differentiator

Problem solved

Functional benefit

Brands

• Programa de Turismo del Imserso: Social tourism programme for senior citizens offering subsidized vacation travel
• Programa de Termalismo del Imserso
• SAAD - Sistema para la Autonomía y Atención a la Dependencia
• Ciudades Amigables
• Centro de Documentación Virtual del Imserso (CDIM)

Products and services

• Programa de Turismo del Imserso (Imserso Tourism Program)
• Programa de Termalismo del Imserso (Imserso Thermalism Program)
• Sistema para la Autonomía y Atención a la Dependencia (SAAD)
• Pensiones No Contributivas (PNC) - Non-Contributory Pensions
• Prestaciones Sociales y Económicas para Personas con Discapacidad (PSPD)
• Centros de Referencia Estatal (CRE) - State Reference Centers
• Centros de Atención a Personas con Discapacidad Física (CAMF)
• Centros de Recuperación de Personas con Discapacidad Física (CRMF)
• Centros Sociales de Mayores (Senior Social Centers)
• Centro Polivalente de Servicios para Personas Mayores de Melilla
• Teleformación del Imserso
• Sede Electrónica del Imserso
• Ciudades Amigables (Age-Friendly Cities)
• Centro de Documentación Virtual del Imserso (CDIM)
• Catálogo de Productos de Apoyo del Ceapat
• Blogs del Imserso
• Servicio para la Promoción de la Autonomía Personal (SPAP)

Quantifiable outcome

• State funding covers 50% of dependency system costs under new reform approved in 2025

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature5 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Instituto Nacional de la Seguridad Social (INSS): The Spanish Social Security managing entity responsible for contributory pensions and benefits administration. It is the closest direct peer to Imserso within Spain's Social Security system, sharing the same Entidad Gestora de la Seguridad Social legal status, parent ministry, and citizen-facing service mandate, but focused on contributory rather than dependency/non-contributory programs.
• Instituto de Segurança Social (Portugal): Portuguese social security institute administering pensions, dependency benefits, and social assistance. It is a direct international peer operating under a similar Southern European statutory model for elderly and dependent-person benefits, comparable in mandate, beneficiary categories, and public-funding structure.
• Caisse Nationale de Solidarité pour l'Autonomie (CNSA): French national solidarity fund for autonomy that finances and coordinates dependency and elderly care services across France. It is a direct European peer to Imserso's SAAD function, with a comparable role in distributing central government funding to regional operators and maintaining a national dependency system.

Broad incumbents

• Ministerio de Derechos Sociales, Consumo y Agenda 2030: Imserso's parent ministry that sets overall Spanish social policy direction and budget. It is a broader incumbent that oversees Imserso plus other social programs and entities, making it comparable as the higher-level policy and funding authority in the same domain.
• Centers for Medicare & Medicaid Services (CMS): US federal agency administering Medicare, Medicaid, and related elderly/disability health programs. A broad international incumbent comparable to Imserso in its role as a central public payer and policy setter for elderly and disabled populations, though with a much larger healthcare remit.

Regional players

• Servicios Sociales de la Comunidad de Madrid: Regional social services authority for the Community of Madrid, one of the autonomous community-level dependency and social services systems that Imserso must coordinate with under SAAD. It is a regional peer with comparable service offerings (home care, day centers, dependency assessment) but operates only in Madrid rather than nationally.
• IMSERSO — Servicios Sociales de Andalucía: Regional social services system of Andalusia, Spain, which co-implements SAAD dependency services with Imserso. A regional peer sharing the same legal framework and beneficiary categories but operating under Andalusian rather than national authority.

Others

• Department for Work and Pensions (UK): UK government department administering state pensions, disability benefits, and social assistance. Comparable as a national welfare administration entity with overlapping beneficiary categories (elderly, disabled), though structured differently and serving a different country.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Imserso
• YouTubeyoutube.com/c/DG_Imserso
• Facebookfacebook.com/imserso
• LinkedInlinkedin.com/company/imserso
• Instagraminstagram.com/imserso

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Instituto de Mayores y Servicios Sociales