city of pasco

What city of pasco does

The City of Pasco is a municipal government entity headquartered in Pasco, Washington (Franklin County), serving a community of over 81,000 residents with approximately 500 employees. Founded in 1891, the city operates a council-manager form of government with an elected City Council, a Mayor (Charles Grimm), and a City Manager (Harold Stewart) overseeing day-to-day operations. The service portfolio spans public safety (police under Chief Brent Cook, fire under Chief Kevin Crowley), utilities (water, sewer, irrigation), parks and recreation, public works (Director Maria Serra), development and planning, municipal court, and animal control, with finance (Director Kevin Hebdon) and HR (Director Sara Matzen) supporting functions.

Service delivery is anchored on a CivicEngage digital platform powered by CivicPlus, with integrated modules for utility billing, online permitting and licensing, parks and recreation registration (via Daysmart Recreation), service request intake (AskPasco), GIS and mapping (ArcGIS StoryMaps), municipal court payments, public records requests, and city video programming (Pasco City Television). The city distributes information through its website, social channels (Facebook, Instagram, LinkedIn, Nextdoor, YouTube), email notifications, and community events including the Fiery Foods Festival, Farmers Market, and Cinco de Mayo. Operations are supported from City Hall at 525 N 3rd Avenue and a Public Works Operations facility at 1025 S Gray Ave.

Pasco's revenue model is that of a typical municipal government, with no equity ownership or profit motive. Revenue streams include property and sales taxes, monthly utility billing for water/sewer/irrigation, one-time building permits and business licenses, and transaction-based court fines and fees. Service customers are residents, local businesses, and visitors to the Tri-Cities region. The city maintains a minor international cooperation and friendship agreement with Colima, Mexico.

Name

city of pasco

Legal name

City of Pasco

Website

https://pasco-wa.gov

Company type

Public

Founded year

1891

Operating status

Operating

Short description

The City of Pasco, WA is a municipal government founded in 1891, serving over 81,000 residents and local businesses through public safety, utilities, parks and recreation, development services, and municipal court. Revenue is generated from taxes, utility billing, permits, and fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Water, Sewage and Other Systems (2213), Police Protection (922120), Fire Protection (922160), Administration of Environmental Quality Programs (9241)

SIC

Water Supply (4941), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Public utilities
• Public safety services
• Parks and recreation
• Building permits

Headquarters

HQ city

Pasco

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Tax Revenue: Property taxes, sales taxes, and other municipal tax revenues collected from residents and businesses within the city
2. Utility Billing: Water, sewer, irrigation, and utility services billed to residential and commercial customers
3. Permits and Licenses: Building permits, business licenses, and various municipal permits and fees
4. Fines and Court Fees: Municipal court fines, parking tickets, photo enforcement violations, and court-related fees

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The City of Pasco provides municipal government services to residents and businesses within Pasco, Washington. Core offerings include water, sewer, and irrigation utilities; police and fire protection; parks, aquatic centers, and recreation programs; building permits, business licenses, and inspections; municipal court services; public works maintenance; animal control; and community and economic development programs. All services are accessible through a centralized CivicEngage digital portal and in-person at City Hall.

Product overview

The City of Pasco operates a unified CivicEngage platform providing digital access to municipal government services. The primary offering is the official city website which serves as a gateway to interconnected services including utility billing, online permitting and licensing, parks and recreation registration, GIS mapping, municipal court services, and public records requests. The AskPasco service request system enables residents to submit non-emergency requests digitally. All services are accessible through the www.pasco-wa.gov portal powered by CivicPlus technology.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Safety Services (Police and Fire) Police protection, fire suppression, emergency response, crime prevention, and domestic violence services provided to Pasco residents and businesses by the City of Pasco Police and Fire Departments.
• Water, Sewer, and Irrigation Utility Services Water supply, sewer, and irrigation services billed monthly to residential and commercial customers in Pasco, including treatment through the Butterfield Water Filtration Plant and Wastewater Treatment Plant.
• Parks and Recreation Programs Parks, aquatic centers (memorial aquatic park and Pasco Aquatic Center), community centers (First Avenue Center), recreation programs, sports leagues, and facility reservations for Pasco residents, with online registration via Daysmart Recreation.
• Building Permits and Business Licensing Online and in-person building permits, business licenses, special event permits, contractor licensing, and inspection services for property owners, developers, and businesses operating in Pasco.
• Municipal Court Services Judicial services for municipal violations including fine payments, court records access, parking ticket payments, photo enforcement contest filing, and probation services administered by the Pasco Municipal Court.
• Public Records Requests Online portal for requesting and accessing public city records under the Washington State Public Records Act, administered by the City Clerk's office.
• GIS and Mapping Services Geographic Information System providing interactive maps for zoning, development projects, road closures, capital improvements, and city planning, including ArcGIS StoryMaps integration for road closures and detours.
• AskPasco Service Request System Mobile and web-based service request application for submitting city service requests, code violations, and non-emergency complaints to the City of Pasco.
• Community and Economic Development Programs Planning, development, capital improvement planning, special district (LID) administration, mobile vending regulations, and economic development support for businesses and developers in Pasco.
• Animal Control Services Animal control and licensing services for residents of Pasco, including pet licensing integrated with the utility billing system.
• Cemetery Services Operated by City View Cemetery, providing cemetery services to Pasco residents and families.
• Graffiti Abatement Program Public works program for reporting and abatement of graffiti within the city of Pasco.
• City Video Programming (Pasco City Television) Pasco City Television (PCTV) programming including council meetings, city news, and community content distributed through the city's official YouTube channel.

Quantifiable outcome

• Serves over 81,000 residents with approximately 500 municipal employees

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

One partnership is on record.

• Pasco-Colima Cooperation and Friendship AgreementminorOthersInternational cooperation and friendship agreement between Pasco, WA and Colima (Mexico) for cultural exchange and municipal cooperation.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• City of Richland: Third Tri-Cities peer city operating comparable municipal services including utilities, public safety, and recreation. Useful benchmark for utility rates, permitting processes, and digital service delivery in the same regional context.
• City of Kennewick: Neighboring Tri-Cities municipality in Benton County with comparable population scale and a similar full-service municipal structure including police, fire, utilities, parks, and recreation. Most directly comparable city given shared regional labor market and similar growth profile.
• City of Walla Walla: Southeastern Washington municipal government of similar size with comparable service mix including utilities, public safety, parks, and development services. Useful peer for benchmarking smaller-city service delivery economics.
• City of Wenatchee: Mid-sized Washington city with full municipal service delivery including utilities, public safety, and recreation. Similar in scale and governance model to Pasco, useful for cost and service-level benchmarking.
• City of Lakewood: Washington municipal government of comparable scale providing police, public works, utilities, parks, and planning services. Comparable for shared-service arrangements and mid-size city digital service delivery.
• City of Auburn: Mid-sized Washington city operating police, fire, utilities, parks, and permitting services. Comparable population band and similar governance structure (council-manager), making it a relevant operational benchmark.
• City of Yakima: Mid-sized Washington municipal government offering the same core service portfolio (police, fire, utilities, parks, court, planning). Provides a strong benchmark for cost-of-service delivery and digital maturity at a similar population scale.

Others

• Granicus: Government technology provider offering digital communications, agenda management, and citizen-engagement platforms used by many comparable Washington municipalities. Adjacent ecosystem peer relevant to Pasco's digital-service roadmap.
• CivicPlus: Vendor of the CivicEngage platform Pasco uses for its website and digital services. Relevant as a strategic partner/peer in the civic-technology ecosystem, not a direct competitor to municipal operations but a key supplier.

Broad incumbents

• City of Spokane: Larger Washington municipality operating a broader portfolio of services including its own utility (Avista serves some areas, but the city runs water/wastewater). Comparable for municipal-court, permitting, parks-recreation operating models, and digital platform structure, though at greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xpasco-wa.gov/facebook
• YouTubepasco-wa.gov/youtube
• Facebookfacebook.com/CityofPasco
• LinkedInlinkedin.com/company/city-of-pasco
• Instagrampasco-wa.gov/instagram

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about city of pasco