aigues i sanejament d'elx sa

What aigues i sanejament d'elx sa does

Aigües i Sanejament d'Elx S.A. (commercial name Aigües d'Elx) is a private Spanish municipal water utility, founded around 2001 and headquartered at Plaza de la Lonja 1 in Elche (Alicante), Spain. The company holds an exclusive concession from the Ajuntament d'Elx to manage the complete urban water cycle for the municipality of Elche and its pedanias (El Altet, Torrellano, La Hoya): water capture, potabilization, distribution, sewerage, depuration, and water reuse. It also manages the El Clot de Galvany Municipal Natural Protected Area as part of its environmental mandate. The company is a subsidiary within the Hidraqua group (Agbar), which provides corporate IT infrastructure and data-protection governance.

The company operates a portfolio of digital customer-facing tools layered on top of physical infrastructure. Core technology includes telelectura (remote automatic meter reading), e-Wise network monitoring systems for distribution-network surveillance, the Elx OASIS comprehensive digitalization initiative for the urban water cycle, and the SVisual customer consumption-visualization tool. It maintains an Oficina Virtual customer portal for online bill payment, self-reported meter readings, and account management, complemented by phone support, a WhatsApp Business service, and physical service offices operating an appointment system (Cita Previa). Consumer-protection mechanisms include a Customer Counsel (Defensor del Cliente), arbitration board, and service commitment charter. Certifications include WCAG-WAI 2.2 AA accessibility for public web and customer portal, and Bequal Plus for disability inclusion.

Revenue is generated primarily through regulated, usage-based tariffs for water supply plus fixed service quotas, with additional collection of sewerage fees (on behalf of the City Council) and canon de saneamiento (on behalf of the Generalitat Valenciana's Entitat Pública de Sanejament). The pricing model is monthly recurring for residential, commercial, and industrial customers, with social tariffs, a 12 Gotas fixed-monthly payment plan, and tiered consumption pricing. The go-to-market is direct-to-consumer within the municipal concession, with no geographic expansion beyond Elche. End customers are segmented into residential, commercial and industrial, property administrators, and vulnerable populations, with Ajuntament d'Elx as the institutional counterparty.

Name

aigues i sanejament d'elx sa

Legal name

Aigües i Sanejament d´Elx S.A.

Website

https://aigueselx.com

Company type

Private

Founded year

2001

Operating status

Operating

Short description

Aigües i Sanejament d'Elx S.A. (Aigües d'Elx) is a private municipal water utility, founded circa 2001 and owned by the Hidraqua/Agbar group, holding an exclusive concession from the Ajuntament d'Elx to manage the complete urban water cycle — capture, potabilization, distribution, sewerage, depuration, and reuse — for the city of Elche, Spain.

Ownership category

akta.pro rank

Product category

Municipal Water and Wastewater Services

NAICS

Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Administration of Air and Water Resource and Solid Waste Management Programs (92411)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Onsite/Decentralized Reuse Utilities (District/Building‑Scale Reuse as a Service) (EUANAGAH), Water & Wastewater Compliance (NPDES/Stormwater, Pretreatment, Drinking Water/SDWA) (EUAHABAB)

Keywords

• Municipal water utility
• Potable water supply
• Wastewater treatment
• Sewerage services
• Water reuse

Headquarters

HQ city

Elche

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain

Revenue model

1. Water Supply Services: Revenue from potable water supply services to residential, commercial, and industrial customers in Elche, including fixed service quotas and variable consumption-based charges calculated by water meter readings. Tariffs are approved by the City Council and authorized by the pricing commission.
2. Sewerage and Sanitation Services: Revenue from sewage collection and treatment services, charged through sewerage quotas collected on behalf of the City Council
3. Depuration/ Purification Services: Revenue from wastewater purification services, including canon de saneamiento fees collected on behalf of the Generalitat Valenciana
4. Municipal Taxes Collection: Collection services for municipal fees including waste collection taxes, collected through water bills on behalf of the City Council

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Aigües i Sanejament d'Elx S.A. manages the complete urban water cycle for the city of Elche (Alicante), Spain, providing potable water supply and distribution, sewerage and drainage, wastewater treatment and purification, and water reuse services. As the exclusive municipal concessionaire, it operates within the Hidraqua/Agbar group framework and serves residential, commercial, industrial, and institutional customers under tariffs approved by the Ajuntament d'Elx.

Product overview

Aigües i Sanejament d'Elx SA is a municipal water utility company managing the complete urban water cycle for the city of Elche (Alicante), Spain. The company operates as a single integrated utility offering water supply and distribution, sewerage and drainage services, wastewater treatment, and water reuse capabilities. The product portfolio is organized around core water cycle services supplemented by digital customer-facing tools including the Customer Portal (Oficina Virtual), SVisual consumption visualization, the 12 Gotas fixed monthly payment plan, digital invoicing, telelectura (meter reading) services, and the Elx OASIS digitalization project. Additional offerings include laboratory and water quality testing services, pest control for sewer networks, El Clot de Galvany natural park management, and social assistance programs. The company is owned by the Municipality of Elche and operated in partnership with Hidraqua.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply and Distribution Potable water supply and distribution to residential, commercial, and industrial customers across Elche, including capture, potabilization, and network management.
• Sewerage and Drainage Services Collection and treatment of wastewater through municipal sewer networks, including maintenance, infrastructure renewal, and annual pest control (desinsectación y desratización).
• Wastewater Treatment and Purification Treatment and purification of wastewater before return to the environment, with canon de saneamiento fees collected on behalf of the Generalitat Valenciana.
• Water Reuse Reuse of treated wastewater for purposes such as urban irrigation, contributing to sustainable water management under the Regenerated Water Master Plan.
• Customer Portal (Área de Clientes / Oficina Virtual)

Quantifiable outcome

• Potable water meeting all quality standards per Royal Decree 140/2003 (transposition of EU Directive 98/83/CE)
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• HidraquacoreOthersHidraqua is the parent company and operational partner of Aigües d'Elx. The company shares branding with Hidraqua and uses Hidraqua's IT infrastructure and systems including supplier portal (supplierbox.agbar.net) and data protection contact ([email protected]). The relationship indicates a corporate group structure within the Agbar water utility group.
• Ajuntament d'ElxcoreStrategic or Co-development PartnerThe City Council of Elche is the municipal authority that grants the water service concession and approves tariffs. The company collaborates with the municipality on public procurement innovation, environmental initiatives, and social programs including the Drought Emergency Plan and Regenerated Water Master Plan for urban irrigation.
• ILUNION AccesibilidadminorImplementation/ SI/ Consulting PartnerILUNION Accesibilidad conducted the website accessibility audit and provides ongoing accessibility accreditation for both public website and customer portal, certifying compliance with WCAG 2.2 AA standards per European and Spanish accessibility legislation.
• Generalitat Valenciana (Entitat Pública de Sanejament)coreOthersThe Regional Government of Valencia entity responsible for wastewater treatment that receives canon de saneamiento (sanitation fee) payments collected by Aigües d'Elx through water bills, as mandated by Law 2/1992 and related regulations.
• Bequal FoundationminorOthersBequal Foundation awards the Bequal Plus certificate recognizing organizations committed to disability inclusion. Aigües d'Elx holds this certification demonstrating its commitment to accessibility and social responsibility.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hidraqua: Hidraqua is the parent company and direct operational partner of Aigües d'Elx, managing municipal water concessions across the Valencian Community under the Agbar group. It is directly comparable in service mix (water supply, sewerage, treatment) and concession-based business model.
• Aguas de Valencia: Aguas de Valencia operates municipal water and sanitation concessions throughout the Valencia region, overlapping directly with Aigües d'Elx in service portfolio, regulatory environment, and concession-based revenue model.
• Global Omnium / Aguas de Levante: Global Omnium is a major Spanish municipal water utility operator with concessions across eastern Spain. Comparable in concession-based urban water cycle management, digital metering, and customer-service model.
• EMASESA: EMASESA is the municipal water utility for Seville and surrounding municipalities, offering the full urban water cycle. Comparable in single-territory concession structure, regulated tariffs, and integrated water cycle services.
• Facsa: Facsa is a Spanish municipal water and sanitation services operator active in eastern Spain, similar in size and service scope to Aigües d'Elx, with comparable concession-based urban water cycle offerings.

Broad incumbents

• Canal de Isabel II: Canal de Isabel II is the large publicly-owned water utility for the Madrid region, operating capture, treatment, and distribution at significantly greater scale. Comparable in regulated municipal utility model and full-cycle operations.
• Aigües de Barcelona (Agbar): Aigües de Barcelona is the historic municipal water utility of Barcelona and the flagship of the Agbar group to which Aigües d'Elx belongs. Comparable in service mix and digitalization approach, though it operates at metropolitan scale.
• Aqualia: Aqualia is one of Spain's largest private water operators, serving numerous municipalities with end-to-end water and wastewater services. Comparable in full-cycle service offering and regulated concession model across multiple territories.
• ACCIONA Agua: ACCIONA Agua is a major international water treatment and concessions operator with significant Spanish municipal exposure. Comparable in wastewater treatment capability and concession-based project delivery.

Others

• ILUNION Accesibilidad: ILUNION Accesibilidad is the accessibility certification partner of Aigües d'Elx (WCAG 2.2 AA audit and accreditation). Included as an adjacent ecosystem partner given the visibility of the accessibility program in the company's positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/aigueselx
• YouTubeyoutube.com/@Aigueselx
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/aigueselx
• Instagraminstagram.com/aigueselx

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about aigues i sanejament d'elx sa