Sisters of Charity Hospital

What Sisters of Charity Hospital does

Sisters of Charity Hospital is a non-profit acute care hospital founded in 1848 in Buffalo, New York, and is the flagship facility within the Catholic Health system — a six-hospital, 75+ location integrated delivery network serving Western New York. The hospital operates as a tertiary acute care site with credentialed service lines in cardiac care (Chest Pain Center, Heart Failure Accreditation), neuro/stroke, orthopedics, senior care, women's care, vascular care, and emergency services, treating over 100,000 emergency patients annually across the system. It holds Joint Commission accreditation, Blue Distinction Center designations, and recognition as one of America's Best-In-State Hospitals 2025 by Newsweek/Statista.

Sisters of Charity generates revenue through standard non-profit hospital mechanics: net patient service revenue from inpatient and outpatient acute care, emergency department services, ambulatory care across the Catholic Health network, and ancillary diagnostic and surgical services. Reimbursement flows from Medicare, Medicaid, commercial insurers, and self-pay populations; the hospital also benefits from charitable contributions, tax-exempt status, and integration-driven referrals across the Catholic Health ecosystem. Network integration includes a shared MyChart/Epic patient portal and coordinated service line staffing across affiliated sites. Strategic expansion over the past 15 years has been driven primarily by mergers and acquisitions — the 2009 St. Joseph Hospital merger, the 2015 Mount St. Mary's integration, and the 2023 opening of Lockport Memorial Hospital — extending geographic reach into Niagara County and consolidating the Western New York market.

Name

Sisters of Charity Hospital

Legal name

Sisters of Charity Hospital

Website

https://chsbuffalo.org

Company type

Private

Founded year

1848

Operating status

Operating

Short description

Sisters of Charity Hospital is a Buffalo-based non-profit acute care hospital and flagship of Catholic Health's six-hospital, 75+ location integrated delivery network serving Western New York across cardiac, neuro/stroke, women's, and emergency services.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

Specialty (except Psychiatric and Substance Abuse) Hospitals (622310), Nursing Care Facilities (Skilled Nursing Facilities) (6231), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Other Residential Care Facilities (6239)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

akta.pro secondary industries

Faith-Based Healthcare Ministries (Hospitals, Clinics, Medical Missions) (BPAGAJAH), Maternity & Perinatal Hospitals (Acute Care) (HLAFAAAJ), Faith-Based / Nonprofit Assisted Living Providers (HLADABAH), Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

Keywords

• Acute care hospital
• Emergency medical services
• Women's health services
• Skilled nursing care
• Home health care

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Hospital and Acute Care Services: Inpatient hospital services including emergency care, critical care, and acute care across six hospitals in Western New York. Revenue generated through patient admissions, procedures, and hospital stays billed to patients, insurance companies, Medicare, and Medicaid.
2. Outpatient and Ambulatory Services: Outpatient surgery centers, imaging centers, laboratory services, and medical offices providing diagnostic and treatment services. Revenue generated through fee-for-service billing for procedures and tests performed.
3. Long-Term Care and Skilled Nursing: Nursing homes (Father Baker Manor, McAuley Residence, Mercy Nursing Facility at OLV, St. Catherine Labouré Health Care Center) providing skilled nursing and subacute rehabilitation. Revenue from private pay, Medicare, and Medicaid payments.
4. Home Care Services: Home health aides and skilled nursing care provided in patients' homes. Services include assistance with daily living activities, medication management, and rehabilitation services.
5. Foundation Donations and Fundraising: The Foundation of Catholic Health accepts charitable donations through online systems, phone, and offline forms. Events include Golf Classic and Gala fundraisers. Corporate sponsorships through Distinguished Corporate Partners program.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels7 records

Core offering

Sisters of Charity Hospital provides acute inpatient, emergency, surgical, women's health, maternity, neonatal, vascular, cardiac, stroke, orthopedic, wound care, imaging, laboratory, rehabilitation, and senior care services across Western New York. As part of Catholic Health, it operates alongside five other hospitals and 75+ locations to deliver the full continuum of care from primary care through skilled nursing and home-based services.

Product overview

Catholic Health operates Sisters of Charity Hospital as part of a network of over 75 healthcare locations across Western New York. The system offers a comprehensive portfolio of inpatient and outpatient services organized around six hospitals (including Sisters of Charity Hospital), imaging centers, laboratory services, medical offices, physical therapy and rehabilitation facilities, outpatient surgery centers, and home/community-based care. Core clinical specialties include cardiac care, general surgery, neurology/stroke care, orthopedics, senior care, vascular care, and women's services. Patient engagement is supported through MyChart portal and CH Care OnDemand telehealth services. Continuing care programs include skilled nursing facilities (McAuley Residence, Father Baker Manor, St. Catherine Labouré Health Care Center, Mercy Nursing Facility at OLV) and the LIFE PACE program for seniors. Diagnostic capabilities encompass imaging, laboratory, wound care with hyperbaric medicine, and speech therapy. The network emphasizes quality metrics tracking, patient safety, and coordinated care delivery across the continuum.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospitals & Emergency Care Acute care hospitals within the Catholic Health network providing emergency, critical, and acute care services across various specialties for Western New York residents.
• Cardiac Care Cardiac specialty services including heart bypass surgery, heart attack care, and advanced cardiovascular procedures provided by cardiac specialists at Mercy Hospital Heart Center and across the network.
• General Surgery Surgical services ranging from routine procedures to complex surgeries with personalized treatment plans, including da Vinci Robotic Surgery for minimally invasive gynecologic procedures.
• Home Care Healthcare services delivered in patients' homes including skilled nursing care, home health aides, personal assistance, medication management, and rehabilitation for over 35 years through Mercy Home Care of WNY.
• Neuro/Stroke Care Joint Commission certified Advanced Comprehensive Stroke Center providing neurological care and stroke treatment, the only one of its kind in Western New York.
• Orthopedic Care Orthopedic services including knee and hip replacements, with Blue Distinction Center designation for joint replacement and spine surgery excellence.
• Senior Care Long-term and short-term senior care services with a coordinated, wellness-focused approach for older adults across skilled nursing facilities and the LIFE PACE program.
• Vascular Care Vascular care combining expertise with cutting-edge treatment for vascular conditions, recognized as High Performing by U.S. News & World Report for abdominal aortic aneurysm repair.
• Women's Care Women's health services including pregnancy care, obstetrics, gynecology, maternity, maternal-fetal medicine, breastfeeding support, wellness screenings, and mammography, with AIMIS Academic Center of Excellence designation.
• MyChart Patient Portal Secure online portal allowing patients to schedule appointments, access test results, communicate with doctors, request prescription refills, view medical bills, and pay online.
• CH Care OnDemand Telehealth/urgent care virtual visit service available 24/7 for patients to connect with healthcare providers remotely without needing to visit in-person facilities.
• LIFE (Living Independently for Elders) PACE Program Program of All-inclusive Care for the Elderly (PACE) providing coordinated healthcare and social support for seniors 55+ who qualify for nursing home care but wish to remain living at home, with day centers, home care, and transportation.
• Subacute Rehabilitation Inpatient rehabilitation services helping patients transition from hospital to home after medical care or surgery at skilled nursing facilities.
• Skilled Nursing Highest level of care outside a hospital including 24/7 nursing care for those recovering from injury, illness, or living with chronic conditions at Father Baker Manor, McAuley Residence, Mercy Nursing Facility at OLV, and St. Catherine Labouré Health Care Center.
• Wound Care & Hyperbaric Medicine Advanced wound healing with hyperbaric oxygen therapy, debridement, individualized dressing management, and treatment for chronic non-healing wounds by American Board of Wound Medicine and Surgery certified physicians.
• Speech Therapy Treatment for speech, voice, swallowing, and related disorders using specialized therapies including VitalStim neuromuscular electrical stimulation and Modified Barium Swallow Study.
• Imaging Services Screening and diagnostic imaging services including MRI, CT, X-ray, ultrasound, and mammography offered at multiple locations throughout Western New York with ACR accreditation.
• Laboratory Services Blood work and laboratory testing with same-day appointment availability and local processing for fast results across multiple locations.
• Medical Offices Network of primary care providers and specialists offering appointments across Western New York for ongoing and preventive care.
• Physical Therapy & Rehabilitation Inpatient and outpatient rehabilitation services including physical, occupational, and speech therapy for recovery from injury or illness.
• Outpatient Surgery Centers Ambulatory surgery centers specializing in outpatient procedures performed without overnight hospital stay.
• Home & Community Based Care Home healthcare, skilled nursing, and long-term care services provided in patients' homes and community-based residential facilities.
• Blood Draw Services Laboratory testing with local processing enabling same-day results at multiple locations across Western New York.

Quantifiable outcome

• 50 quality and patient safety specialists track more than 5,000 quality measures throughout the system
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Partners In RehabcoreStrategic or Co-development Partner · 1 January 2009Catholic Health's wound care centers work in partnership with Partners In Rehab to ensure quality wound repair and recovery. This collaboration provides comprehensive wound management services using evidence-based practices and coordinated care between wound specialists and rehabilitation providers.
• Diocese of BuffalocoreStrategic or Co-development Partner · 1 January 1998Catholic Health was formed in 1998 at the urging of Bishop Henry J. Mansell when several hospitals, nursing homes and clinics operated by religious orders, Catholic Charities and the Diocese of Buffalo came together under one organization. The founding partnership united Catholic healthcare institutions in Western New York.
• University at Buffalo Institute for Person-Centered CarecoreStrategic or Co-development PartnerMercy Nursing Facility at OLV is a proud participant in the UB Institute for Person-Centered Care, an organization designed to provide better delivery of services to frail and vulnerable people, particularly the elderly. The partnership focuses on alleviating boredom, loneliness and helplessness through person-centered care ensuring dignity, personhood and purpose.
• Sisters of MercycoreStrategic or Co-development PartnerSisters of Mercy were brought to Buffalo in 1858 by Bishop Timon to assist with Irish immigrants. They founded Mercy Hospital of Buffalo in 1904 and continued sponsorship through Kenmore Mercy Hospital (1951). The religious order's commitment to compassionate care for the poor and underserved shaped the organization's mission.
• Sisters of St. Francis of WilliamsvillecoreStrategic or Co-development PartnerFounded Mount St. Mary's Hospital in 1907 at the request of the Bishop of Buffalo. The Sisters provided services to all, especially the poor. Mount St. Mary's joined Catholic Health on July 1, 2015.
• Franciscan Sisters of St. JosephminorStrategic or Co-development PartnerMother Colette Hilbert founded the Franciscan Sisters of St. Joseph in 1897. They established St. Joseph Hospital in Cheektowaga in 1960 to minister to Polish immigrant population. The hospital merged with Sisters of Charity Hospital in April 2009.
• Distinguished Corporate PartnersminorGTM or Marketing PartnerCorporate sponsorship program allowing corporations to support Catholic Health with a single annual commitment in support of two or more fundraising events including the Golf Classic and Gala. Helps put latest medical technologies to work.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Kaleida Health: Largest competing hospital system in Western New York, headquartered in Buffalo. Operates multiple acute hospitals (Buffalo General, Millard Fillmore, etc.) directly overlapping with Sisters of Charity Hospital's service area and specialty mix.
• Erie County Medical Center: Public academic medical center in Buffalo providing acute, trauma, and specialty care. Directly competes for inpatient volume and complex cases in the same Western New York market as Sisters of Charity Hospital.
• Roswell Park Comprehensive Cancer Center: Buffalo-based NCI-designated cancer hospital. Competes with Catholic Health's oncology and surgical services within Western New York, particularly for complex cancer cases.

Broad incumbents

• Trinity Health: National Catholic nonprofit health system operating 88+ hospitals. Comparable as a fellow Catholic-sponsored nonprofit health system with similar mission-driven, multi-state acute and continuing care operations.
• Ascension Health: One of the largest Catholic nonprofit health systems in the U.S. Comparable faith-based mission, multi-hospital nonprofit structure, and broad service portfolio spanning acute, long-term, and ambulatory care.
• Bon Secours Mercy Health: Large Catholic nonprofit health system formed from merger of Bon Secours and Mercy Health (the latter founded by Sisters of Mercy — same religious order that founded Mercy Hospital of Buffalo). Comparable Catholic sponsorship and integrated acute/continuum model.
• Northwell Health: New York's largest nonprofit health system. Comparable nonprofit integrated delivery model across acute, ambulatory, home care, and post-acute, though Northwell operates at significantly larger scale across Long Island and NYC.
• UPMC (University of Pittsburgh Medical Center): Major nonprofit academic health system with integrated payer-provider model. Comparable in operating multiple hospitals plus senior services, home care, and continuum-of-care programs, though at much larger scale across Pennsylvania.

Regional players

• Rochester Regional Health: Integrated nonprofit health system serving the Rochester/Finger Lakes region of New York. Comparable nonprofit, multi-hospital structure with full continuum-of-care services, though in a different NY geography.

Others

• Catholic Health (Long Island): Catholic-sponsored health system on Long Island sharing the same 'Catholic Health' brand and similar faith-based mission, though operating in a different NY region — relevant as a same-name nonprofit peer with comparable service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance44 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sisters of Charity Hospital