Recordia
Recordia provides an enterprise conversational intelligence platform combining compliance call recording, AI-powered speech analytics, voice biometric authentication, and autonomous agents for regulated industries including banking, insurance, telecommunications, utilities, and contact centers across Europe and the Americas.
- Company typePrivate
- Founded2015
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Recordia does
Recordia is a private enterprise software company founded in 2015 that sells a conversational intelligence platform to organizations with regulated, high-volume communications. The platform is built around four integrated products: Compliance Recording (capture and storage of voice, video, chat, and screen sharing for legal and regulatory evidence under MiFID II, GDPR, PCI DSS, and similar regimes), Speech Analytics (powered by the proprietary Cognitia® transcription engine with specialized Spanish-language models and sentiment, emotion, and anomaly detection across 100% of interactions), Voice Biometric Authentication (3-second voiceprint identity verification for fraud prevention and call time reduction), and AI-Powered Intelligent Agents (autonomous 24/7 call and chat triage, debt collection, appointment management, and escalation). Recordia delivers the platform through certified integrations with major communications, contact center, CRM, and cloud infrastructure vendors including Microsoft Teams, Webex, Cisco, Avaya, Genesys, Five9, GoContact, Salesforce, HubSpot, and AWS. The company holds ISO 9001, ISO 27001, and the Spanish ENS Alta-level certification.
The company's commercial model is enterprise SaaS sold via direct field sales through regional offices in Madrid (European headquarters, Joaquin Turina Street 2, 28224 Pozuelo de Alarcón) and New York (Americas office, 200 Park Avenue, Suite 1700 #48). Pricing is quote-based and not publicly disclosed. Target verticals are banking and financial services, insurance, telecommunications, utilities and energy, and contact centers/BPO, with named customers including BBVA, Santander, Iberdrola, Telefónica, Credit Andorra, and Fira Barcelona. No funding rounds, M&A activity, or external investors are disclosed, indicating the company has grown organically over a ten-year operating history to a headcount band of 101-250 employees. Marketing is primarily content-led (blog, downloadable resources, voice biometrics ROI calculator), SEO, industry events, and email newsletters targeting enterprise buyers in regulated industries.
Recordia firmographics
Firmographics- Name
- Recordia
- Legal name
- Recordia
- Website
- https://recordia.net
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Recordia provides an enterprise conversational intelligence platform combining compliance call recording, AI-powered speech analytics, voice biometric authentication, and autonomous agents for regulated industries including banking, insurance, telecommunications, utilities, and contact centers across Europe and the Americas.
- Ownership category
- akta.pro rank
Recordia industry classification
Industry- Product category
- Conversational Intelligence Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM)
- akta.pro secondary industries
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Records Management, Retention & eDiscovery (Data Retention Governance) (HDAEADAL)
Keywords
Where Recordia is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Recordia business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Platform Subscription: Recordia operates as a SaaS enterprise platform offering conversational intelligence capabilities. The platform integrates call recording, speech analytics, voice biometrics, and AI agents under a unified subscription model, likely with enterprise licensing based on volume, usage, or tiered feature access.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Recordia product offering
Product offeringCore offering
Recordia is an enterprise conversational intelligence platform that integrates compliance call recording, AI-powered speech analytics, biometric voice authentication, and AI-powered intelligent agents into a single unified solution. It is designed for organizations managing critical communications in regulated industries, including contact centers, banking, insurance, utilities, and telecommunications, enabling 100% interaction analysis, identity verification, regulatory compliance, and automated 24/7 customer interactions.
Product overview
Recordia is an enterprise conversational intelligence platform that combines four core products into a unified solution: Compliance Recording for capturing and securing business communications with legal validity; Speech Analytics powered by the Cognitia transcription service for analyzing 100% of interactions including sentiment detection; Voice Biometric Authentication for secure identity verification in seconds; and Intelligent Virtual Agents for 24/7 automated call and chat handling. The platform also includes Sentiment Analysis and Biometric Identification as supporting modules. All components integrate through open APIs and are designed for organizations with critical communications including contact centers, banking, insurance, utilities, and telecommunications.
Differentiator
Problem solved
Functional benefit
Products and services
- Recordia Conversational Intelligence Platform Unified enterprise platform combining compliance call recording, AI-powered speech analytics, biometric voice authentication, and AI agents for organizations managing critical communications in contact centers, banking, insurance, utilities, and telecommunications.
- Compliance Recording Cloud solution for end-to-end compliance capturing and securing interactions from any device or platform. Enables storage of legally and ethically important consent and call records in a secure, scalable environment with support for MiFID II, GDPR, and call recording regulations.
- Speech Analytics AI-powered interaction analysis that automatically transcribes voice calls to text, analyzes content and context, detects emotions, categorizes conversations, and identifies compliance risks and business opportunities without manual sampling.
- Voice Biometric Authentication Biometric voice authentication solution that verifies customer identities in seconds without passwords or security questions using 3 seconds of customer speech, claiming 20% call time reduction and enabling real-time fraud detection and identity theft prevention.
- Intelligent Virtual Agents AI-powered conversational agents that autonomously handle, triage and resolve calls and chats 24 hours a day. They manage appointments, collect debt, provide product information, and escalate complex cases to human agents with full context.
Quantifiable outcome
- 20% Call Time Reduction through voice biometric authentication in just 3 seconds
- +2 more outcomes
Companies that use Recordia
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles5 records
Recordia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability10 records
Feature7 records
Recordia partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and key.
- Microsoft TeamscoreCertified Microsoft partner providing secure recording and capturing of all Microsoft Teams communications in the cloud. Supports all communication modalities including audio, video, screen sharing, and chat for compliance requirements.
- WebexcoreIntegration with Webex platform to capture and retain all interactions in the cloud for regulatory compliance.
- Cisco (Unified Call Manager)coreIntegration with Cisco Unified Call Manager for call recording across Cisco telephony infrastructure.
- Avaya (Aura Platform)coreIntegration with Avaya Aura Platform for enterprise call recording capabilities.
- SalesforcekeyCRM integration allowing conversational intelligence data to flow into Salesforce for enhanced customer insights.
- HubSpotkeyCRM integration with HubSpot for marketing and sales intelligence from conversational data.
- GenesyskeyCCaaS integration with Genesys for capturing and storing customer interactions securely.
- Five9keyCCaaS integration with Five9 for cloud contact center recording and analytics.
- GoContactkeyCCaaS integration partner for capturing and storing interactions securely.
- OraclecoreIntegration with Oracle PBX infrastructure for call recording capabilities.
- AlcatelcoreIntegration with Alcatel telephony systems for enterprise call recording.
- AsteriskcoreOpen-source PBX integration for flexible call recording deployment.
- BroadSoftcoreIntegration with BroadSoft UC platform for cloud-based call recording.
- UnifycoreIntegration with Unify (Atos) communications platforms for enterprise recording.
- Amazon Web Services (AWS)coreAWS Partner Network member providing cloud-based deployment with AWS infrastructure.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Recordia competitors and assessment
Company assessmentDirect peers
- NICE Ltd. Largest enterprise vendor in compliance call recording (NICE Engage) and conversation analytics (NICE Nexidia, Real-Time Interaction Guidance). Direct overlap with Recordia's recording, speech analytics, and quality monitoring modules in regulated industries.
- Verint Systems: Direct competitor in speech analytics, compliance recording, and voice biometrics for contact centers and financial services. Competes head-to-head with Recordia in banking, insurance, and telecom verticals.
- CallMiner: Pure-play conversation analytics platform focused on speech analytics, quality monitoring, and customer insight — overlapping with Recordia's Speech Analytics and Cognitia transcription modules.
Broad incumbents
- Genesys: Major CCaaS incumbent that natively bundles recording and increasingly AI-driven analytics. A channel partner of Recordia today but also a long-term competitive threat as its native capabilities expand.
- Five9: Cloud CCaaS leader that integrates with Recordia for recording and analytics. As Five9 expands its own conversation intelligence and AI agent capabilities, it competes for the same enterprise contact center budget.
- Cisco (Webex / Unified Contact Center): Provider of Webex and Cisco Unified Contact Center, with growing native compliance recording and analytics features. Channel partner and direct competitor to Recordia in enterprise UC environments.
- Avaya: Enterprise contact center vendor with recording capabilities and an active integration partner of Recordia. Represents both a route to market and a competitive overlap in regulated industries.
- Talkdesk: Cloud-native CCaaS vendor adding AI agent and conversation analytics capabilities that compete with Recordia for the same enterprise CX and compliance budgets.
Emerging players
- Observe.AI: AI-native conversation intelligence and agent coaching platform for contact centers. Overlaps with Recordia's Speech Analytics and Intelligent Virtual Agents, with deeper generative AI investment.
- Sensory Software / VoiceVault: Voice biometric authentication vendors competing directly with Recordia's Voice Biometric Authentication module, particularly in financial services and contact center deployments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Recordia social profiles
Digital presenceRecordia compliance and trust
Trust signalCompliance6 records
Recordia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Recordia leadership team
Management profileNumber of profiles
Recordia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Recordia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Recordia
What does Recordia do?
Recordia is an enterprise conversational intelligence platform that integrates compliance call recording, AI-powered speech analytics, biometric voice authentication, and AI-powered intelligent agents into a single unified solution. It is designed for organizations managing critical communications in regulated industries, including contact centers, banking, insurance, utilities, and telecommunications, enabling 100% interaction analysis, identity verification, regulatory compliance, and automated 24/7 customer interactions.
Is Recordia a public or private company?
Recordia is a private company. It is classified as unknown and is currently operating.
When was Recordia founded?
Recordia was founded in 2015. It employs 101 to 250 people.
Where is Recordia based?
Recordia is headquartered in New York, United States, in the North America region.
How does Recordia make money?
One revenue line is on record: enterprise Platform Subscription.
Who are Recordia's main competitors?
Direct peers on record are NICE Ltd., Verint Systems and CallMiner. Broad incumbents are Genesys, Five9, Cisco (Webex / Unified Contact Center), Avaya and Talkdesk. Emerging players are Observe.AI and Sensory Software / VoiceVault.
Does Recordia have an API?
Yes. Recordia offers REST APIs and native connectors to integrate with contact center platforms, IP PBX systems, CRM systems, and corporate tools. The platform integrates with communications environments, contact center platforms, CRM systems, and business systems through integrations and APIs.
What industry is Recordia in?
Recordia's product category is Conversational Intelligence Software. Its primary akta.pro industry code is HDAIAHAM, Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance), with a secondary code of HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 56142 and its SIC code is 7370.