Teletype

What Teletype does

Teletype is a privately held Russian SaaS company that operates an omnichannel customer communications platform consolidating messengers, social networks, website chat, email, SMS, and CRM interactions into a single workspace. The platform is built around three core products: a unified Chat Center inbox that aggregates 15+ messaging channels (WhatsApp, Telegram, VK, Avito, MAX, SMS, email, Viber, Facebook, Instagram), a Sender module for cascade outbound messaging, and a website Live Chat widget. Underlying the product is a cloud-native architecture hosted on servers in the Russian Federation, with native integrations into the dominant Russian business stack (amoCRM, Bitrix24, SberCRM, MoySklad, Roistat, n8n, Paraplan, YCLIENTS) and a public REST API documented at docs.teletype.app.

Teletype monetizes via a modular per-operator subscription priced in rubles (starting at 660 RUB/month for one operator; 720 RUB/month per additional operator), supplemented by add-on modules and enterprise contracts. Its go-to-market is product-led and self-serve — 3-day free trial, free balance transfer from competitors, 15-minute no-developer setup, mobile apps on iOS and Android — augmented by an affiliate program paying up to 50% of client revenue, a Technical Partner API channel, and a White Label program for resellers. The company is registered in Moscow as OOO 'Teletype' (INN 7729744709, OGRN 1137746560786) and has operated for approximately 9 years, accumulating 1,000+ customer companies, 4,500+ active operators, and 350M+ messages processed.

Teletype serves 11+ vertical segments — e-commerce (primary), restaurants, fitness, HR/recruitment, healthcare, EdTech, IT, automotive, veterinary, betting, and travel — with vertical-specific use cases ranging from booking management to clinical routing. AI Assistants are positioned to autonomously resolve up to 80% of customer queries and learn from tenant-specific dialog history. The software is registered in the Russian Ministry of Digital Development registry (March 2025) and the platform is compliant with Russian Federal Law 152-FZ on personal data, with data stored on Russian servers — features targeted at the regulated, import-substitution segment of the Russian SMB and mid-market.

Name

Teletype

Legal name

Общество с ограниченной ответственностью "Телетайп"

Website

https://teletype.app

Company type

Private

Operating status

Operating

Short description

Teletype is a Russian SaaS company that provides an omnichannel customer communications platform combining a unified messaging inbox, AI assistants, CRM integrations, cascade outbound messaging, and a website chat widget for SMBs and mid-market customers across 11+ verticals in Russia.

Ownership category

akta.pro rank

Product category

Customer Communications Software (Omnichannel Messaging Platform)

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

Keywords

• Omnichannel messaging platform
• Customer communications software
• AI customer service automation
• CRM-integrated chat center
• WhatsApp Business API platform

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Per-Operator Subscription: Monthly subscription model charging per operator/agent. Operators work in the unified chat panel and handle customer inquiries across all channels.
2. Operator Seat Licensing: 720 RUB/month per operator fee, with pricing starting from 660 RUB/month for basic access.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Teletype provides a cloud-based omnichannel customer communications platform that unifies messages from WhatsApp, Telegram, VK, Avito, MAX, SMS, email, and website widgets into a single chat center for operators. The platform combines a unified inbox, AI assistants capable of autonomously handling up to 80% of customer queries, cascade bulk messaging via WhatsApp Business API, CRM integrations, and real-time analytics. It is sold as a per-operator monthly subscription aimed at SMBs, mid-market, and enterprises across verticals such as e-commerce, healthcare, fitness, EdTech, and automotive.

Product overview

Teletype is an omnichannel customer communications platform with AI and CRM capabilities, offered as a unified platform with modular products. The core portfolio consists of: (1) Chat Center — the main unified inbox aggregating all messaging channels; (2) Sender — bulk/transactional messaging with cascade delivery across WhatsApp, Telegram, MAX, and SMS; and (3) Online Chat — a website widget with live chat and messenger integration. Additional modules include a customizable pricing plan builder, an affiliate partner program (up to 50% revenue share), a Technical Partner program for SaaS API integration, and White Label solutions for branded resale. The platform serves sales, support, and marketing teams across 1000+ companies with 4500+ operators, processing 350M+ messages over 9 years in the Russian market.

Differentiator

Problem solved

Functional benefit

Products and services

• Chat Center (Чат-центр) Unified chat panel that aggregates messages from messengers, social networks, website widget, and email into a single interface, distributing inquiries between operators and preserving full conversation history across the team.
• Sender Bulk messaging tool for WhatsApp, Telegram, MAX, and SMS with cascade delivery capabilities for notifications, promotions, and repeat customer touchpoints to increase LTV and sales without manual agent work.
• Online Chat (Онлайн-чат) Website widget that enables visitor communication, problem resolution, and sales conversion through real-time chat with optional messenger integration, routing conversations into the Teletype Chat Center.
• White Label Branded Teletype solution offered under a partner's own domain and visual style for organizations wanting to resell the platform to their end clients.

Quantifiable outcome

• Sales growth averaging 20% for customers
• +14 more outcomes

Named customers9 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability5 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• RoistatcoreTechnology or IntegrationIntegration with Roistat analytics platform for cross-channel ROI measurement. Users can evaluate profitability of advertising channels, identify traffic sources generating revenue vs. spending budget, and optimize marketing spend in real-time dashboards.
• amoCRMcoreTechnology or IntegrationNative integration with amoCRM for synchronizing deals and leads. Operators can correspond with clients directly from contact cards in the CRM system.
• Битрикс24 (Bitrix24)coreTechnology or IntegrationNative integration with Bitrix24 CRM. Synchronize deals and leads, correspond with clients from contact cards within the Bitrix24 ecosystem.
• AvitocoreTechnology or IntegrationReceive and respond to Avito messages through Avito account. Fast sending/receiving, flexible distribution between operators, unlimited dialogs and messages, statistics included.
• Referral/Affiliate PartnersminorGTM or Marketing PartnerPartners earn up to 50% from client payments on the Teletype platform through the referral program.
• White Label PartnersminorOEM/ Whitelabel/ Licensing PartnerBranded Teletype solution offered under partner domain and brand style for companies wanting to resell under their own brand.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Chat2Desk: Russian omnichannel messaging platform aggregating WhatsApp, Telegram, Instagram, VK, and other channels into a unified operator inbox with CRM integrations. Closest direct competitor to Teletype in the Russian SMB and mid-market segment with comparable channel breadth and pricing model.
• Carrot Quest: Russian-born customer engagement platform combining live chat, chatbots, email, and messaging with a built-in CRM and analytics. Directly comparable to Teletype on the SMB-to-mid-market messaging + automation + CRM convergence play.
• Jivo: Russian omnichannel live chat and messaging platform serving SMBs with website chat, messengers, and callback tools. Competes with Teletype for Russian SMB customer-communication budgets and overlap heavily on the website-widget and Telegram/WhatsApp use cases.
• Envybox: Russian callback and customer-communication suite with live chat, callback widgets, and messenger aggregation. Overlaps with Teletype's website-widget and channel-aggregation proposition for Russian SMB lead-capture and support use cases.
• Usedesk: Russian cloud helpdesk with omnichannel ticket handling, messenger integrations, and CRM connections. Competes directly with Teletype's support use cases, especially among mid-market and enterprise Russian customers adopting helpdesk-as-a-service.
• Radist.Online: Russian messenger-marketing and customer-communication platform with WABA, Telegram, and SMS outreach capabilities. Direct overlap with Teletype's Sender cascade-messaging and Chat Center products for Russian SMBs running messenger-first sales and marketing.
• TextBack: Russian omnichannel messaging platform for sales teams with CRM integrations and bulk outreach. Directly competes with Teletype on the messenger-based sales enablement proposition for Russian SMB and mid-market.

Broad incumbents

• Bitrix24: Large Russian/CRM-suite incumbent offering CRM, project management, telephony, contact center, and messenger channels in a single platform. Overlaps with Teletype's omnichannel-and-CRM proposition but as part of a much broader enterprise suite rather than a focused messaging product.
• amoCRM: Leading Russian CRM with built-in messenger and telephony integrations for sales pipelines. Functions as both an integration partner and an incumbent competitor — its native messaging features encroach on Teletype's chat-center proposition for SMB sales teams.
• Intercom: Global customer-messaging platform combining live chat, messenger channels, AI agents (Fin), and CRM workflows. Functions as the international benchmark for Teletype's AI-driven omnichannel roadmap and an aspirational competitor if Teletype pursues cross-border customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/teletypeapp

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teletype