Plan Partners - New South Wales
Plan Partners is an Australian NDIS plan management and support coordination provider, founded in 2017, that handles invoice processing, payments, and budget tracking for NDIS participants across five national offices, serving participants, support coordinators, and service providers through role-specific cloud dashboards.
- Company typePrivate
- Founded2016
- HeadquartersMelbourne, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Plan Partners - New South Wales does
Plan Partners (legal entity Plan Management Partners) is an Australian NDIS plan management and support coordination provider, founded in 2017 in Blacktown, Sydney and operating as a subsidiary under parent company MMS. The company serves NDIS participants — people with permanent disabilities funded through the National Disability Insurance Scheme — by handling all invoice processing, payment administration, and budget tracking on their behalf, while participants retain full control of supports and funding decisions. A secondary offering provides support coordination, helping participants connect with service providers and build independence. Revenue is generated entirely through NDIS-funded fees paid by the NDIA on a per-participant basis, creating a recurring, government-backed revenue stream.
The core technology is a cloud-based, multi-stakeholder platform comprising three role-specific dashboards: a Participant Dashboard for budget visibility and invoice approval, a Support Coordinator Dashboard for managing multiple participant plans, and a Service Provider Dashboard featuring a FastPayment system for next-day reimbursements. Complementary tools include a Price Guide Navigator (covering 900+ NDIS line items) and an NDIS Budget Calculator. The platform is ISO 27001 certified with data stored onshore, and operates a dedicated fraud response team that detected A$67 million in fraudulent invoices in FY25.
Go-to-market combines direct-to-consumer self-serve online registration and phone-based inside sales (1300 333 700) with a channel-partner motion through support coordinators and service providers who refer participants. The company operates five offices across Australia's most populous states (Melbourne HQ, Chatswood NSW, Brisbane, Adelaide, West Perth), serves "thousands of customers," and has grown headcount to 251-500 employees. Marketing emphasizes educational content (Knowledge Centre, vertical-specific eBooks on autism, mental health, and intellectual disability, customer video stories) and community partnerships including a collaboration with Wheelchair Rugby Australia. The company is privately held with no disclosed funding rounds.
Plan Partners - New South Wales firmographics
Firmographics- Name
- Plan Partners - New South Wales
- Legal name
- Plan Management Partners
- Website
- https://planpartners.com.au/ndis-plan-management-new-south-wales
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Plan Partners is an Australian NDIS plan management and support coordination provider, founded in 2017, that handles invoice processing, payments, and budget tracking for NDIS participants across five national offices, serving participants, support coordinators, and service providers through role-specific cloud dashboards.
- Ownership category
- akta.pro rank
Where Plan Partners - New South Wales is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
Plan Partners - New South Wales business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- NDIS Plan Management: Plan management services funded entirely by the NDIS. Available to all NDIS participants - they just need to request it during their planning meeting. The service handles all NDIS admin including payments and invoices while participants maintain full control of their budgets.
- NDIS Support Coordination: Support coordination services funded by NDIS under Capacity Building supports. Designed to help participants build skills and confidence to manage their own supports. NDIS decides eligibility on a case-by-case basis.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Plan Management - NDIS Funded |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels7 records
Plan Partners - New South Wales product offering
Product offeringCore offering
Plan Partners delivers NDIS plan management and support coordination services to participants across Australia. The company handles all invoice processing, provider payments, and financial administration for NDIS-funded plans while participants retain full control of their supports and budgets. A multi-user digital platform with role-specific dashboards for participants, support coordinators, and service providers underpins the service, complemented by tools such as a Price Guide Navigator, NDIS Budget Calculator, FastPayment system, and ISO 27001 certified fraud detection.
Product overview
Plan Partners is a specialized NDIS plan management and support coordination provider offering a unified platform of digital tools and services. The core offering consists of Plan Management (handling payments and invoices) and Support Coordination (connecting participants with service providers). These are supported by three role-specific dashboards (Customer, Service Provider, and Support Coordinator), complemented by planning tools (Price Guide Navigator and NDIS Budget Calculator) and educational resources (eBooks and Knowledge Centre). All components work together to give NDIS participants comprehensive financial visibility and support access.
Differentiator
Problem solved
Functional benefit
Products and services
- Plan Management NDIS plan management service that handles all participant payments, invoices, and financial administration while keeping participants in full control of their supports and budgets. Available to all NDIS participants who request it at their planning meeting, fully funded by the NDIS.
- Support Coordination NDIS-funded support coordination service that helps participants find and connect with service providers, build independence, and get the most out of their NDIS plans. NDIA determines eligibility case by case under Capacity Building supports.
- NDIS Price Guide Navigator Search tool for navigating NDIS Pricing Arrangements with over 900 line items, enabling search by product, service, NDIS code, or keyword.
- NDIS Budget Calculator Calculator tool that estimates the cost of multiple NDIS supports over time, helping participants plan and manage their budgets according to NDIS Price Guide rates.
Quantifiable outcome
- Saves participants 5-20 hours of admin per week compared to self-management
- +3 more outcomes
Companies that use Plan Partners - New South Wales
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles3 records
Plan Partners - New South Wales technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Plan Partners - New South Wales partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Wheelchair Rugby AustraliacorePlan Partners have teamed up with Wheelchair Rugby Australia in a collaborative partnership that aims to enhance accessibility and inclusion in wheelchair rugby. They are proud to support the growth of this increasingly popular sport and to help the disability community get the resources they need to feel valued, respected, and empowered to reach their full potential.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
Plan Partners - New South Wales competitors and assessment
Company assessmentDirect peers
- Leap in!: Leap in! is one of Australia's largest NDIS plan management providers, offering online sign-up, dashboard tools, and multi-state service. It is a direct competitor to Plan Partners, competing for the same NDIS-funded plan management revenue across overlapping geographies.
- My Plan Manager: My Plan Manager is an Australia-wide NDIS plan management provider with online portal tools for participants and providers. It competes head-to-head with Plan Partners in the same NDIS-funded plan management category, targeting similar participant and support-coordinator channels.
- Aussie Plan Manager: Aussie Plan Manager is a national NDIS plan management provider handling invoice processing, payments, and budget tracking for participants. It is a direct peer competing for the same NDIS-funded plan management contracts and overlapping dashboard-based workflows.
Broad incumbents
- Endeavour Foundation: Endeavour Foundation is one of Australia's largest disability service providers, delivering accommodation, employment, and NDIS supports across multiple states. It overlaps with Plan Partners in NDIS-funded service delivery and participant relationships, but operates a much broader disability-services portfolio.
- Life Without Barriers: Life Without Barriers is a large national disability and out-of-home care provider supporting NDIS participants with plan-related services. It is comparable to Plan Partners in NDIS participant focus and geographic reach but provides a far broader range of disability services.
- Aruma: Aruma (formerly House with No Steps and Bedford) is a large Australian disability services provider operating nationally across NDIS-funded supports. It shares the NDIS-participant customer base and multi-state footprint with Plan Partners but is a much broader incumbent in direct service delivery.
- Northcott: Northcott is a NSW-based NDIS provider delivering accommodation, therapy, and support coordination across multiple states. It overlaps with Plan Partners in support coordination and NDIS participant relationships, but offers a wider suite of disability services.
- Sunnyfield: Sunnyfield is a registered NDIS provider offering accommodation, employment, and support services to people with disabilities across NSW and beyond. It is comparable to Plan Partners as an NDIS-funded participant-facing provider, though its focus is broader direct service delivery rather than plan management.
Emerging players
- Lumary: Lumary is an Australian health and NDIS software provider offering provider-management, rostering, and billing platforms to disability service providers. It is comparable to Plan Partners as a technology-enabled participant/provider workflow layer in the NDIS ecosystem, but serves providers rather than participants directly.
- Brevity Software: Brevity Software provides practice management, billing, and NDIS claiming software to allied health and disability service providers in Australia. It overlaps with Plan Partners in the NDIS invoice and payment processing workflow and is a meaningful emerging competitor in the same ecosystem.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat7 records
Key risks5 records
Key highlights7 records
Customer concentration
Plan Partners - New South Wales compliance and trust
Trust signalCompliance1 record
Plan Partners - New South Wales financial estimates
Financial estimateRevenue estimate
Valuation estimate
Plan Partners - New South Wales leadership team
Management profileNumber of profiles
Profiles5 records
Plan Partners - New South Wales funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Plan Partners - New South Wales M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Plan Partners - New South Wales
What does Plan Partners - New South Wales do?
Plan Partners delivers NDIS plan management and support coordination services to participants across Australia. The company handles all invoice processing, provider payments, and financial administration for NDIS-funded plans while participants retain full control of their supports and budgets. A multi-user digital platform with role-specific dashboards for participants, support coordinators, and service providers underpins the service, complemented by tools such as a Price Guide Navigator, NDIS Budget Calculator, FastPayment system, and ISO 27001 certified fraud detection.
Is Plan Partners - New South Wales a public or private company?
Plan Partners - New South Wales is a private company. It is classified as corporate owned and is currently operating.
When was Plan Partners - New South Wales founded?
Plan Partners - New South Wales was founded in 2016. It employs 251 to 500 people.
Where is Plan Partners - New South Wales based?
Plan Partners - New South Wales is headquartered in Melbourne, Australia, in the Oceania region.
How does Plan Partners - New South Wales make money?
Two revenue lines are on record. NDIS Plan Management is the primary driver. The others are NDIS Support Coordination.
Who are Plan Partners - New South Wales's main competitors?
Direct peers on record are Leap in!, My Plan Manager and Aussie Plan Manager. Broad incumbents are Endeavour Foundation, Life Without Barriers, Aruma, Northcott and Sunnyfield. Emerging players are Lumary and Brevity Software.
Does Plan Partners - New South Wales have an API?
No public API is recorded for Plan Partners - New South Wales.