arnold & self

What arnold & self does

Arnold & Self Removals is a privately held, family-run removal and storage company headquartered in Mitcham, Surrey, United Kingdom. It provides residential and commercial removal services across a defined South London and Surrey footprint covering Mitcham, Croydon, Sutton, Wallington, Redhill, Reigate, Epsom, Leatherhead, Weybridge, Wimbledon, Fulham, Thames Ditton and adjacent areas, with an additional international removals offering. Core service lines are House Removals, Office/Commercial Removals, International Removals, and Storage Services (warehouse, archive, business, furniture, and door-to-door containerised storage), complemented by add-ons such as Packing Services, Furniture Removal, and a remote Video Survey tool that allows customers to receive quotes via smartphone or tablet without an in-home visit.

The company operates a quote-based, per-job pricing model with no published rate cards, billing on distance, volume and scope, and offers optional recurring storage fees. Its only meaningful proprietary technology is the Video Survey widget on its website, supplemented by a content-marketing footprint of more than 80 blog articles and 14+ locality landing pages used for local SEO. Customer acquisition is direct-to-consumer, driven by organic search, a Checkatrade verified-trader profile (9.97/10 from 49 trailing-12-month reviews), and word-of-mouth referrals, with phone (020 8401 8778) and a web "Request a Free Quote" form as the bottom-of-funnel conversion mechanisms.

The firm holds British Association of Removers (BAR) verified membership and adheres to the Furniture & Home Improvement Ombudsman (FHIO) ADR scheme, and differentiates with a "Move On The Day" Guarantee that pays twice the contract price in the event of a no-show. There is no disclosed parent company, no external funding, no management team information, and no revenue or headcount figures; the website and hosting are provided by vendor Telsamedia Limited.

Name

arnold & self

Legal name

Arnold & Self Removals

Website

https://arnoldself.com

Company type

Private

Operating status

Operating

Short description

Arnold & Self Removals is a family-run, Mitcham-based UK firm providing residential, commercial, and international removals plus containerised and warehouse storage to homeowners, renters, and small-to-medium businesses across South London and Surrey.

Ownership category

akta.pro rank

Headquarters

HQ city

Mitcham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Removals Services: The primary revenue stream is fees charged for residential and commercial removal services. Pricing is quote-based, varying by distance, volume of belongings, and scope of services (packing, dismantling, etc.). The company states it builds affordable quotes based on exactly what the customer needs and does not believe in hidden charges.
2. Storage Services: Containerised storage (items stored in sealed containers loaded at the customer's address) and conventional warehouse storage (items stored on a racking system) are offered as standalone or add-on services, generating recurring storage fees.
3. Packing Services: Full packing services are available as an optional add-on to removal jobs, where the company's trained staff pack and protect the customer's belongings using quality boxes and packaging materials.
4. International Removals: Overseas removal services are provided, covering international moves from the Mitcham, Croydon, Surrey, and London areas.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Arnold & Self is a family-run removal and storage company based in Mitcham, Surrey, providing household and commercial removals, packing, furniture transport, and storage services across London, Surrey, and surrounding areas. The company offers a full relocation package including house removals, office removals, international removals, containerised and warehouse storage, packing services, and a remote video survey tool for quote generation.

Product overview

Arnold & Self is a removals and storage company providing a comprehensive suite of relocation services across London and Surrey. The core offerings consist of House Removals, Office/Commercial Removals, International Removals, and Storage Services (which includes warehouse, archive, business, furniture, and door-to-door storage). These core services are complemented by add-on services such as Packing Services, Furniture Removal, and Video Survey. The company operates a 5-step process: initial contact, free site survey, quotation, the move itself, and delivery. They service areas including Mitcham, Sutton, Wallington, Croydon, Surrey, Redhill, Reigate, Epsom, Leatherhead, Weybridge, London, Wimbledon, and Fulham.

Differentiator

Problem solved

Functional benefit

Products and services

• House Removals Professional household moving services for residential customers in Mitcham, Surrey, London and Croydon areas, handling moves including flats, bungalows, apartments, and houses ranging from studios to 3-bed homes.
• Office/Commercial Removals Professional office and commercial moving services for businesses, including IT equipment moves, furniture dismantling and reassembly, and warehouse and retail relocations in London and Surrey.
• International Removals Overseas removal services covering international moves and shipping from Mitcham, Croydon, Surrey, and London areas to overseas destinations.
• Storage Services Containerised storage (items stored in sealed containers loaded at the customer's address) and conventional warehouse storage (racking system) offered as standalone or add-on services. Includes archive storage, business storage, furniture storage, and door-to-door storage options.
• Packing Services Full packing service available as an optional add-on to removal jobs, where trained staff pack and protect customer belongings using quality boxes, bubble wrap, tape, and packaging materials.
• Furniture Removal Specialist furniture removal service for customers who need to transport specific furniture items from properties rather than full household moves.

Quantifiable outcome

• 9.97 out of 10 rating on Checkatrade based on 49 reviews in the past 12 months
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• British Association of Removers (BAR)coreOthersArnold & Self is a verified member of the British Association of Removers (BAR). The company displays the BAR verification badge on its website, linking to the BAR's online verification tool. BAR membership provides the company with industry credibility, access to the BAR ADR scheme, and a recognised quality mark that reassures customers.
• Furniture & Home Improvement Ombudsman (FHIO)coreOthersArnold & Self adheres to the British Association of Removers Alternative Dispute Resolution Scheme, independently operated by the Furniture & Home Improvement Ombudsman (FHIO). The company displays the FHIO logo on its website alongside its contact details. This partnership provides customers with an independent ombudsman for dispute resolution, enhancing trust and regulatory compliance.
• CheckatradecoreChannel Partner/ Reseller/ DistributorArnold & Self maintains an active profile on Checkatrade, a leading UK trade directory that vets tradespeople and publishes verified customer reviews. The company's Checkatrade profile displays its 9.97/10 rating and 49 reviews. Checkatrade acts as a referral channel, generating inbound customer leads who trust the platform's vetting process.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Pickfords: The UK's largest and longest-established removals company offering domestic, commercial, and international moving services nationally. Directly comparable in service mix (removals, storage, packing) but operates at much greater national scale than Arnold & Self's local London/Surrey footprint.

Direct peers

• Britannia Movers International: UK removals company offering household, commercial, and international moves with packing and storage services — closely comparable service portfolio to Arnold & Self but operating through a nationwide agent network rather than a single local depot.
• Bishop's Move: Long-established UK removals firm with strong London/Surrey presence offering domestic, office, international, packing, and storage — directly comparable in geography and service breadth to Arnold & Self.
• Johnsons Removals: Mid-sized UK removals company with multiple regional depots offering household, commercial, international, and storage services. Comparable service mix and target customer base to Arnold & Self but with broader geographic reach.
• Abels Removals: UK family-run removals company specialising in domestic, commercial, and international moves with packing and storage — closely comparable operating model and customer segments to Arnold & Self.
• White & Company: UK removals company with national depot coverage offering household, commercial, international, packing, and storage services — directly comparable in service portfolio to Arnold & Self with broader regional presence.
• Cadogan Tate: UK-based removals and storage company serving residential, commercial, and fine-art clients in London and the South East — directly comparable in geography and core service offering to Arnold & Self, though positioned at the premium end.
• AGS Movers UK: International removals company with UK operations offering household, commercial, and international moving plus storage — comparable in international and domestic service scope to Arnold & Self.
• Doree Bonner International: Family-run UK removals company with long history offering household, commercial, international, packing, and storage services — comparable operating model and service breadth to Arnold & Self.

Emerging players

• AnyVan: UK-based online marketplace for removals, transport, and courier services connecting customers with carriers. Comparable to Arnold & Self's core offering (household removals) but operates as a digital platform/marketplace rather than an asset-based operator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about arnold & self