What Altéo does

Altéo (legal name: Altéo asbl) is a Belgian nonprofit association (association sans but lucratif) headquartered in Liège that delivers volunteer-led inclusion services for people with disabilities, long-term illness, and reduced mobility, alongside "valid" members who support the solidarity mission. Operating across Wallonia and Brussels with regional offices in 10 areas, Altéo serves 12,000-13,000 paying members and mobilizes 1,250+ volunteers, of whom approximately 400 serve as trained accompaniers and nearly 100 staff request-reception. The portfolio includes accessible vacation stays (Séjours vacances), adapted sports and cultural activities (Activités sportives, Activités ponctuelles), a volunteer-driven accompaniment and transport service (Accompagnement et transport) priced at €0.60/km, formal volunteer training (Formations volunteers), and the quarterly Altéo Mag magazine distributed in regional editions.

The core "technology" of Altéo is human service delivery, not a proprietary platform. Operations are supported by conventional digital channels — a website (alteoasbl.be) with online affiliation and accompaniment request forms, a phone line (081 237 237), email intake, and in-person meetings at regional offices. Altéo has no app, no API, no AI/ML capability, and no significant proprietary technology stack. The organization is structurally embedded in Belgium's mutualist health ecosystem through its affiliation with Mutualité Chrétienne, which contributes partial reimbursement (€0.15/km for medical transport), cobranding, and shared member engagement.

The revenue model is a hybrid of small recurring membership fees (€15/year, billed annually) covering a calendar year, usage-based transportation fees (€0.60/km, pay-as-you-go), and undisclosed public subsidies from three institutional funders — Fédération Wallonie-Bruxelles, Région Bruxelles-Capitale, and the Walloon Region — the latter of which also sets the regulatory framework (decree) governing accompaniment tariffs. Altéo supplements these with advocacy and awareness campaigns (Traversée de la Wallonie en joëlette, open letters in Le Soir, coalition leadership with 400+ associations, CAWaB accessibility barometer) and project-based initiatives (Mode inclusive, LEGO accessibility ramps, surveys on work incapacity). The organization has a regional entity (Altéo VoG) covering the German-speaking community of Ostbelgien, but no subsidiaries, no funding rounds, and no M&A activity.

Name

Altéo

Legal name

Altéo asbl

Website

https://alteoasbl.be

Company type

Private

Operating status

Operating

Short description

Altéo is a Belgian nonprofit association delivering volunteer-led inclusion, accompaniment/transport, accessible vacations, and adapted activities to 12,000-13,000 members with disabilities or long-term illness across Wallonia and Brussels.

Ownership category

akta.pro rank

Product category

Disability and inclusion support services

NAICS

Civic and Social Organizations (813410), Human Rights Organizations (813311)

SIC

Services-Social Services (8300), Transportation Services (4700), Services-Membership Organizations (8600)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industry

ADA/Accessible Paratransit (Complementary to Fixed-Route Transit) (THAIAHAA)

Keywords

• Disability inclusion services
• Volunteer accompaniment transport
• Accessible vacation stays
• Adapted sports activities
• Advocacy accessibility rights

Headquarters

HQ city

Liège

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Membership fees: Annual membership fees of 15€ per member. Affiliation runs from joining date until December 31st each year.
2. Government subsidies: Altéo receives support from public authorities including the Fédération Wallonie-Bruxelles, Region Bruxelles-Capitale, and the Walloon Region.
3. Transportation participation fees: Service users pay 0.60€ per kilometer for accompaniment services. Mutualité Chrétienne contributes 0.15€ per kilometer for medical accompaniment.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Altéo is a Belgian nonprofit membership organization that delivers volunteer-based social inclusion services for people with disabilities, long-term illness, and able-bodied supporters in Wallonia and Brussels. Its core offerings include accompaniment and transport to medical and social appointments, accessible vacation stays, adapted sports and leisure activities, volunteer training, advocacy campaigns, and a quarterly magazine.

Product overview

Altéo is a nonprofit membership organization (asbl) operating in Wallonia and Brussels that provides a portfolio of inclusion-focused services for people with disabilities, long-term illness, or reduced mobility. The organization offers volunteer-based accompaniment and transport services to help members reach medical appointments and social activities, accessible vacation stays, sports and leisure activities, advocacy campaigns for accessibility rights, and publishes a quarterly magazine (Altéo Mag) for its members. The services are delivered through a network of over 1,250 volunteers supporting more than 13,000 members.

Differentiator

Problem solved

Functional benefit

Brands

• Altéo VoG: Altéo branch for the German-speaking region of Belgium (Ostbelgien/East Belgium)

Products and services

• Annual Membership (Affiliation) Annual membership program for individuals with or without disabilities or long-term illness. Members pay €15 per year (valid until December 31) and receive the Altéo Mag quarterly magazine and access to all Altéo activities and services.
• Accompagnement et transport (Accompaniment and Transport) Volunteer-based transport and accompaniment service for people with disabilities or long-term illness to reach medical appointments, social activities, and other destinations. Volunteers use personal vehicles, coordinated through a request management system. Pricing is €0.60/km with Mutualité Chrétienne reimbursing €0.15/km for medical accompaniment.
• Séjours vacances (Accessible Vacation Stays) Accessible vacation stays organized by Altéo in Belgium and abroad, combining members with disabilities or long-term illness with volunteer companions for support during trips.
• Activités sportives (Adapted Sports Activities) Catalog of sports activities adapted for people with disabilities or long-term illness, coordinated by volunteers.
• Activités ponctuelles (One-time Leisure Activities) One-time and periodic leisure activities including cultural events, creative workshops, and social gatherings open to members.
• Altéo Mag (Quarterly Magazine) Quarterly magazine distributed to members covering news, campaigns, member stories, and organizational updates across different regional editions (Brabant Wallon, Bruxelles, Dinant, Hainaut Oriental, Hainaut Picardie, Liège, Luxembourg, Namur, Philippeville, Verviers).
• Formations (Volunteer Training) Training catalog offering specific training programs for volunteers to prepare them for accompaniment and support roles within Altéo's various services.

Quantifiable outcome

• Over 12,000 members participate in Altéo's programs across Wallonia and Brussels
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Mutualité Chrétienne (MC)coreStrategic or Co-development PartnerAltéo is the association of Mutualité Chrétienne for inclusion and disability. MC provides financial support (0.15€/km reimbursement for medical transportation), branding association, and shared member base. Altéo publishes affiliated magazine and coordinates with MC on member services.
• Plateforme Francophone du VolontariatcoreStrategic or Co-development PartnerAltéo is a member of the Francophone Volunteering Platform, a network that supports and coordinates volunteer organizations in the French-speaking region of Belgium.
• Fédération Wallonie-BruxellescoreOthersPublic authority providing funding and institutional support to Altéo. Logo displayed on website as institutional partner.
• Région de Bruxelles-CapitalecoreOthersRegional public authority providing funding support to Altéo. Logo displayed on website as institutional partner.
• Wallonie (Walloon Region)coreOthersRegional public authority providing subsidies and regulatory framework for Altéo's accompaniment and transport services (decree governing tariff conditions). Logo displayed on website as institutional partner.
• CAWaB (Collectif des Associations Watting le Barrier)minorStrategic or Co-development PartnerPartnership on accessibility advocacy. Altéo participates in CAWaB's accessibility barometer survey initiative to gather data on accessibility barriers in Wallonia and Brussels.
• Over 400 associations coalitionminorStrategic or Co-development PartnerCoalition of over 400 organizations including Altéo advocating for human access to federal public services. Successfully influenced legislation to preserve physical, phone, and postal access to public administrations.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Mutualité Chrétienne: Belgium's largest Christian health mutual, the co-branded institutional anchor for Altéo that provides financial reimbursement on transport services (€0.15/km), shared branding, and aligned mission for solidarity and health access. Highly comparable as a Belgian mutual-based social/membership organization supporting vulnerable members.
• Croix-Rouge de Belgique: Belgium's largest humanitarian nonprofit, providing social, health, and accompaniment services across the country through volunteer networks and public funding. Comparable as a large incumbent volunteer-driven social-services nonprofit with overlapping transport/accompaniment and relief activities.

Direct peers

• CAWaB (Collectif des Associations Wattant le Barrier): Belgian francophone coalition of disability/accessibility associations. Direct peer because it is Altéo's explicit advocacy partner on the accessibility barometer (Baromètre de l'accessibilité) and shares the same Wallonia-Brussels constituency and policy-advocacy mandate.
• Ligue Braille: Belgian nonprofit delivering services to people with visual impairments across Wallonia-Brussels. Comparable because both organizations provide member-based disability services, advocacy, and accessibility support funded in part through regional public subsidies.
• Entraide et Fraternité: Belgian francophone nonprofit combating social exclusion through community engagement, volunteering, and public-policy advocacy. Highly comparable mission model (inclusion, solidarity, voluntary action) overlapping Altéo's community-led GTM and advocacy channels.

Others

• Plateforme Francophone du Volontariat: Federation coordinating francophone volunteer organizations in Belgium, of which Altéo is a member. Comparable as the infrastructure-level peer that supports and coordinates the volunteer ecosystem Altéo depends on for service delivery.
• UNESSA (Union des Employeurs du Non-Marchand): Belgian federation representing nonprofit/social-economy employers. Comparable as the sector-level peer that negotiates funding frameworks and policy affecting Altéo's operational environment.

Regional players

• APF France handicap: France's largest disability-services and advocacy association, operating member-based services and political representation comparable to Altéo's model, but serving a different geography.
• Les Petits Frères des Pauvres: Franco-Belgian nonprofit delivering volunteer-based accompaniment and solidarity services to vulnerable elderly and disabled populations. Highly comparable volunteer-accompaniment service model, but focused primarily on France.
• Inclusion Handicap (Switzerland): Swiss national umbrella organization for disability advocacy and services, with membership-based representation model similar to Altéo's, but operating in Switzerland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/alteoasbl

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Altéo