city facilities management holdings
City Facilities Management Holdings (City FM) is a privately held Australian enterprise facilities management provider delivering integrated building, asset, grounds, construction, and 24/7 contact centre services to multi-site clients including major retailers, food service operators, and non-profits across Australia.
- Company typePrivate
- Founded-
- HeadquartersMulgrave, Australia
- Headcount—
- GTM typeB2B
- OfferingServices
What city facilities management holdings does
City Facilities Management Holdings, operating commercially as City FM, is a privately held Australian facilities management provider headquartered in Melbourne (Mulgrave). The company delivers integrated facilities management services to enterprise clients across Australia, organised around seven core service modules: Building Management, Assets and Equipment, Grounds and Gardens, Facilities Optimisation, Construction, Contact Centre, and overarching Facilities Management. These are delivered as long-term managed services contracts, with a 24/7/365 contact centre providing continuous incident response and job resolution.
City FM operates a workforce of more than 20,000 local team members and maintains, monitors, and optimises more than 3.6 million assets nationwide. The company cites 400+ years of combined operating experience across its leadership and technical teams and positions a dedicated Advanced Analytics team as a core differentiator, converting operational data into client-facing insights and decision support. The in-house construction capability enables fit-outs and renovations to be delivered alongside ongoing maintenance work.
The business model is enterprise B2B managed services, sold via direct long-term partnerships to large Australian organisations with multi-site footprints. Named customers include major retail chains (Coles, Kmart, Target, Bunnings Warehouse), food service operators (Guzman y Gomez, Gel), automotive retail (MyCar), and non-profit clients (Australian Red Cross). Pricing is bespoke and not publicly disclosed. Geographic reach is Australia-wide with no disclosed international operations.
city facilities management holdings firmographics
Firmographics- Name
- city facilities management holdings
- Legal name
- City Facilities Management Australia
- Website
- https://city-holdings.com.au
- Company type
- Private
- Operating status
- Operating
- Short description
- City Facilities Management Holdings (City FM) is a privately held Australian enterprise facilities management provider delivering integrated building, asset, grounds, construction, and 24/7 contact centre services to multi-site clients including major retailers, food service operators, and non-profits across Australia.
- Ownership category
- akta.pro rank
city facilities management holdings industry classification
Industry- Product category
- Facilities Management Services
- NAICS
- Facilities Support Services (561210), Facilities Support Services (5612), Services to Buildings and Dwellings (5617)
- SIC
- Services-Facilities Support Management Services (8744), Operators Of Nonresidential Buildings (6512)
- akta.pro primary industry
- Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)
- akta.pro secondary industry
- Facilities Operations Outsourcing (Integrated FM, Work Orders, Asset Mgmt) (EDAEALAF)
Keywords
Where city facilities management holdings is headquartered
LocationHeadquarters
- HQ city
- Mulgrave
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
city facilities management holdings business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Facilities Management Services: Comprehensive facilities management services delivered through long-term partnerships with enterprise clients. Services include building management, asset and equipment maintenance, grounds and gardens, facilities optimisation, construction, and 24/7 contact centre support.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
city facilities management holdings product offering
Product offeringCore offering
City Facilities Management Holdings is an Australian facilities management provider that partners with leading organisations to deliver integrated multi-site building management, asset and equipment maintenance, grounds and gardens upkeep, facilities optimisation, construction fit-outs, and 24/7 contact centre support. The company serves enterprise clients across retail, food service, and non-profit sectors through long-term managed services contracts, leveraging a 20,000+ local workforce and an Advanced Analytics team to provide data-driven operational insights.
Product overview
City Facilities Management Australia offers an integrated facilities management platform comprising seven core service modules: Building Management (building and infrastructure care), Assets and Equipment (technical support with 24/7 response), Grounds and Gardens (external space maintenance), Facilities Optimisation (performance analytics and insights), Construction (fit-outs and renovations), Contact Centre (24/7 support and incident management), and the overarching Facilities Management service that ties these capabilities together. The company positions its Advanced Analytics capability as a differentiator, transforming operational data into actionable insights across the service portfolio.
Differentiator
Problem solved
Functional benefit
Products and services
- Facilities Management Comprehensive facilities management service for enterprise organisations requiring simplified operations, unlocked efficiencies, and safe, compliant environments across multi-site footprints.
- Building Management Building management service that handles bricks-and-mortar buildings and infrastructure, allowing clients to focus on their core business operations.
- Assets and Equipment Technical support with 24/7 response capabilities to maintain assets and equipment, keeping businesses running efficiently.
- Grounds and Gardens External space maintenance service that keeps grounds clean, tidy, and safe, delivered by a dedicated team committed to supporting and enhancing business environments.
- Facilities Optimisation Performance tools, insights, and support to transform facilities management operations, powered by advanced analytics capabilities.
- Construction Fit-outs, renovations, and construction services delivered by a dedicated in-house team on time and within budget.
- Contact Centre 24-hour, 7-day-a-week, 365-day-a-year support, job resolution, and critical incident management services for client facilities.
Companies that use city facilities management holdings
Customer profileNamed customers8 records
Segments1 record
Ideal customer profiles1 record
city facilities management holdings technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature1 record
city facilities management holdings partnerships and signals
Strategic signalScale indicators5 records
Recent moves4 records
Expansion highlights4 records
city facilities management holdings competitors and assessment
Company assessmentRegional players
- BGIS Australia: Global FM and real estate services provider with operations in Australia focused on integrated facilities, project and asset management for enterprise clients. Comparable to CFM in multi-site technical facility management.
- Serco Australia: Australian arm of Serco Group providing facility management, maintenance and asset services to government, defence and large commercial clients. Comparable to CFM in scale, multi-site integrated service delivery and enterprise contract model.
Broad incumbents
- JLL (Jones Lang LaSalle) Australia: Global real estate services firm with significant facilities management operations in Australia across corporate, retail and industrial occupiers. Comparable to CFM as an enterprise-focused integrated FM provider.
- Compass Group Australia: Global support services group with Australian operations across food services and select facility management offerings. Comparable to CFM in serving large multi-site retail and corporate clients.
- Downer EDI: Australian-listed infrastructure services group whose Facility Services business (including Spotless) provides integrated FM across retail, transport, utilities and government. Comparable to CFM as a large-scale Australian facility services operator.
- Sodexo Australia & New Zealand: Global FM, food services and workplace experience company with a sizeable Australian footprint across corporate, retail and remote-site facilities. Comparable to CFM in scope of integrated facility services and enterprise B2B contracts.
- Cushman & Wakefield (Australia): Global real estate services firm with an Australian facilities management practice covering property and facilities operations for enterprise occupiers. Comparable to CFM in integrated facility management for multi-site commercial portfolios.
- ISS A/S: Global integrated facilities services provider with a large Australian presence across cleaning, maintenance, and workplace services. Directly comparable to CFM as a multi-service FM operator serving enterprise and retail clients.
Direct peers
- Programmed Maintenance Services: Australian-listed provider of staffing, maintenance and facility management services across commercial, retail, industrial and government clients. Directly comparable to CFM in multi-site maintenance and facility optimisation offerings.
- Spotless Group (Downer Group): One of Australia's largest integrated FM providers, now part of Downer EDI, delivering asset maintenance, cleaning, catering and facility services to retail, defence and government clients. Closest direct Australian peer to CFM by service mix and client verticals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
city facilities management holdings social profiles
Digital presencecity facilities management holdings financial estimates
Financial estimateRevenue estimate
Valuation estimate
city facilities management holdings leadership team
Management profileNumber of profiles
city facilities management holdings funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
city facilities management holdings M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about city facilities management holdings
What does city facilities management holdings do?
City Facilities Management Holdings is an Australian facilities management provider that partners with leading organisations to deliver integrated multi-site building management, asset and equipment maintenance, grounds and gardens upkeep, facilities optimisation, construction fit-outs, and 24/7 contact centre support. The company serves enterprise clients across retail, food service, and non-profit sectors through long-term managed services contracts, leveraging a 20,000+ local workforce and an Advanced Analytics team to provide data-driven operational insights.
Is city facilities management holdings a public or private company?
city facilities management holdings is a private company. It is classified as unknown and is currently operating.
When was city facilities management holdings founded?
city facilities management holdings was founded in -1.
Where is city facilities management holdings based?
city facilities management holdings is headquartered in Mulgrave, Australia, in the Oceania region.
How does city facilities management holdings make money?
One revenue line is on record: facilities Management Services.
Who are city facilities management holdings's main competitors?
Regional players on record are BGIS Australia and Serco Australia. Broad incumbents are JLL (Jones Lang LaSalle) Australia, Compass Group Australia, Downer EDI, Sodexo Australia & New Zealand, Cushman & Wakefield (Australia) and ISS A/S. Direct peers are Programmed Maintenance Services and Spotless Group (Downer Group).
Does city facilities management holdings have an API?
No public API is recorded for city facilities management holdings.
What industry is city facilities management holdings in?
city facilities management holdings's product category is Facilities Management Services. Its primary akta.pro industry code is IMAIAAAD, Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk), with a secondary code of EDAEALAF, Facilities Operations Outsourcing (Integrated FM, Work Orders, Asset Mgmt). Its NAICS code is 561210 and its SIC code is 8744.