charter healthcare

What charter healthcare does

Charter Healthcare, operating as Coloplast Charter, is a UK home delivery service for prescription stoma, continence, and bowel management products, operated by Coloplast Limited (UK private limited company, company number 01094405) — a subsidiary of Coloplast A/S, the publicly traded Danish MedTech group headquartered in Humlebæk. The company serves NHS patients requiring ostomy bags and baseplates, intermittent self-catheters, urine bags, sheaths, and bowel irrigation systems (Peristeen), coordinating prescriptions directly with GP practices and dispatching orders via DPD within 24 hours of receiving the GP prescription. It runs an authorized NHS partnership model with separate customer care, healthcare professional, and GP support channels, multilingual service across 160+ languages including British Sign Language, and a CQC 'Outstanding'-rated Clinical Services team for ongoing patient support.

Its core product portfolio is organized into three clinical categories — stoma, continence, and bowel — supplemented by the Heylo connected sensor system (a Bluetooth-enabled leak detector checking 1,000 times per hour with smartphone alerts), a free personalized stoma bag cutting service, product sampling, and a multi-brand catalog of over 30 partner suppliers including Convatec, Hollister, B. Braun, Salts Healthcare, Pelican Healthcare, Clinimed, Smith+Nephew, and 3M. The technology layer is dominated by the online ordering platform with prescription handling, DPD delivery integration, and the Heylo IoT stack; the remainder of the offering is service-based rather than software-based.

Revenue is generated through NHS prescription product supply on a transaction fee basis, with exempt patients paying no additional charge and paying patients settling only the standard NHS prescription charge. Distribution is single-country/domestic (UK) across England, Scotland, Wales, and Northern Ireland. Marketing combines website, organic social (Facebook, Instagram, LinkedIn), email, podcasts, webinars, regional events, and a dedicated healthcare professional engagement function. The business is privately held at the UK subsidiary level but backed by a publicly listed parent, with no standalone funding rounds or M&A disclosed.

Name

charter healthcare

Legal name

Coloplast Limited

Website

https://charterhealthcare.co.uk

Company type

Private

Operating status

Operating

Ownership category

akta.pro rank

Product category

Home Healthcare Delivery

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro primary industry

Home Healthcare & DME Delivery (Oxygen, Supplies) (TLAAAIAE)

Keywords

• Ostomy home delivery
• Continence care supplies
• Bowel management products
• NHS prescription delivery
• Leak detection sensors

Headquarters

HQ city

Peterborough

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. NHS Prescription Product Sales: Products supplied through NHS prescriptions. Coloplast Charter handles the prescription coordination with GPs and delivers products to patients. Revenue comes from NHS prescription processing and product delivery services.
2. Prescription Charge Handling: For patients who pay for their prescriptions, Coloplast Charter processes prescription charges. Patients exempt from prescription charges pay nothing additional for the service.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Charter Healthcare (Coloplast Charter) is a UK home delivery service that supplies prescription stoma, continence, and bowel management products to NHS patients. The company coordinates prescriptions with GPs, dispatches products via DPD carbon-neutral courier, and supports patients with complementary services including personalised stoma bag cutting, clinical advice from a CQC Outstanding-rated team, and the Heylo Bluetooth leak detection sensor system.

Product overview

Charter Healthcare (Coloplast Charter) is a home delivery service for medical supplies, not a traditional software platform. The core offering consists of three main product categories: stoma products (ostomy bags and baseplates), continence care products (catheters, urine bags, sheaths), and bowel management products. These are complemented by the Heylo leak detection system—a hardware sensor with smartphone app connectivity. The service is further enhanced by add-on services including a free stoma bag cutting service, product sampling, NHS prescription coordination, Clinical Services support, and sustainable delivery options. The portfolio works as a unified healthcare support ecosystem where products are ordered through an online platform, prescriptions are coordinated with GPs, and products are delivered via DPD.

Differentiator

Problem solved

Functional benefit

Brands

• Heylo: A smart sensor system for stoma users that detects leaks and notifies users via a mobile app, helping people with ileostomy or colostomy manage leakage concerns.

Products and services

• Stoma Products Stoma bags and baseplates for ostomy care, available in various types from over 30 partner brands to suit individual needs and delivered to patients' homes via NHS prescription.
• Continence Care Products Intermittent self-catheters, urine bags, and sheaths for bladder management and continence care, supplied to UK patients via NHS prescription.
• Bowel Management Products Bowel management solutions including Peristeen irrigation and bowel care systems, supplied to UK patients requiring bowel care products.
• Heylo Leak Detection System A stoma leak detection system consisting of a Bluetooth sensor layer placed between the baseplate and skin plus a reusable 7.2g transmitter that checks for leaks 1,000 times per hour and notifies users via a smartphone app; suitable for ileostomy and colostomy patients with mushy output.
• Stoma Bag Cutting Service A free personalisation service that pre-cuts stoma bags and baseplates to match individual stoma dimensions using hand cutting or precision machines, with templates stored for all future orders to ensure optimal fit and reduce leakage.
• Product Sample Service A free sample request service in which the Clinical Services team contacts customers to offer personalised product guidance before dispatching appropriate product samples.
• Home Delivery Service A reliable ordering and delivery service that handles prescription coordination with GPs and dispatches medical products via DPD carbon-neutral courier to patients' homes, workplaces, or DPD pick-up points, with orders dispatched within 24 hours of receiving the GP prescription.
• Clinical Services Support Specialist support team rated 'Outstanding' by the Care Quality Commission (CQC), providing health checks, product guidance, and ongoing care support to patients throughout their care journey.
• NHS Partnership Service Authorised NHS partner service coordinating with GPs and healthcare professionals for prescription handling, electronic prescription processing (over 80% of prescriptions), and seamless patient care across the UK.

Quantifiable outcome

• Orders dispatched within 24 hours of receiving prescription from GP
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• DPDcoreChannel Partner/ Reseller/ DistributorDPD is Coloplast Charter's delivery partner for shipping products to patients throughout the UK. DPD is described as a carbon neutral courier based on carbon offsetting. Patients can track deliveries, change delivery addresses, or redirect to DPD pick-up points through the DPD app.
• NHScoreStrategic or Co-development PartnerColoplast Charter is an authorized NHS partner working closely with GPs and healthcare professionals to offer the best possible service and support for patients with stoma, continence, and bowel management needs. The partnership includes prescription coordination, clinical support, and sustainability initiatives.
• Multiple Ostomy Product BrandsminorOthersColoplast Charter supplies products from over 30 partner brands including Convatec, Hollister, B. Braun, Salts Healthcare, Pelican Healthcare, Hollister, Clinimed, Smith+Nephew, 3M, and others. These are medical device brands whose products are available through the Coloplast Charter ordering platform.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Convatec: Global medical device company and major ostomy/continence manufacturer that operates direct-to-patient services (e.g., Convatec.me+), directly overlapping with Charter's NHS home delivery model and also supplying products through Charter's aggregator platform.
• B. Braun: Global medical device and pharmaceutical company with a continence care and urology portfolio. Both a partner brand on Charter's platform and a broader incumbent in UK home healthcare delivery.

Regional players

• Oakmed: UK-based stoma care specialist with custom-made stoma products and direct home delivery. UK regional peer competing for the same NHS-funded stoma patients as Charter.
• Welland Medical: UK-based ostomy products manufacturer with direct home delivery. UK regional competitor competing for the same NHS stoma patients as Charter and also a partner brand on the platform.

Direct peers

• Clinimed: UK medical device supplier offering a home delivery service for stoma and continence products. A direct UK competitor and also a partner brand distributed through Charter.
• Salts Healthcare: UK-based family-owned manufacturer of ostomy products with its own home delivery service. A direct UK competitor to Charter in the NHS-funded stoma market and also a supply partner whose products sit on Charter's platform.
• Pelican Healthcare: UK-based ostomy manufacturer with a direct home delivery service that competes head-on with Charter in the UK NHS stoma market, while also distributing through Charter.
• Dansac: Ostomy care brand (part of Hollister) operating direct-to-patient home delivery across Europe including the UK. Competitor for the same patient base and also a partner brand distributed through Charter.
• Hollister Incorporated: Major US-headquartered ostomy and continence manufacturer with its own direct-to-patient home delivery services across multiple markets, competing directly with Charter for stoma and continence patients while also being a partner brand.

Emerging players

• 11 Health (OstomyCure): Emerging digital health company developing smart ostomy devices and remote monitoring. Most direct competitor to Charter's Heylo product in the smart stoma technology category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ColoplastCharter
• LinkedInlinkedin.com/company/coloplast
• Instagraminstagram.com/coloplastcharter

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about charter healthcare