cc-management

What cc-management does

CC Management Consulting GmbH is a German owner-managed management consulting firm founded in 2007 in Düsseldorf and headquartered in Rosbach v.d.H. (Hesse). It specializes in customer management, CRM, customer service optimization, quality management, and digital transformation advisory, primarily serving the German Mittelstand/SME segment along with selected enterprise clients (Coca-Cola Erfrischungsgetränke AG, BGE Bundesgesellschaft für Endlagerung, SV Sparkassenversicherung, DyeMansion GmbH). The firm's core methodology is the proprietary "360° Kundenmanagement" framework, supplemented by named methodologies including the 5-step Vorgehensmodell, Quality2Perform, Scorecard2Perform, and Workforce2Perform.

The underlying technology stack is not proprietary software but rather a portfolio of best-in-class vendor platforms that CC Management implements for clients: Salesforce for CRM, Empolis for knowledge management, Signavio for process modeling, SharePoint for QM documentation, and TÜV certification pathways for ISO 9001 quality management. Recent enhancements include AI-based demand/utilization forecasting inside Workforce2Perform (up to 3 percentage point utilization uplift). The firm is an authorized consulting company for the BMWi go-digital SME digitalization program and a BVMW Mittelstand network partner.

Revenue is generated entirely through professional services: project-based consulting engagements, ongoing advisory relationships, and subsidized go-digital SME projects (BMWi covers up to 50% of costs, max 16,500 EUR per project). Go-to-market is direct sales-led with a free initial consultation, supported by content marketing (blog, case studies, industry studies such as the BaFin Beschwerdebarometer) and partnership-led distribution via BVMW. The firm has no external funding, no parent company, and no subsidiaries; the managing director and owner is Matthias Frede.

Name

cc-management

Legal name

CC Management Consulting GmbH

Website

https://cc-management.de

Company type

Private

Founded year

2007

Operating status

Operating

Short description

German owner-managed management consulting firm specializing in customer management, CRM, service organization, and digital transformation advisory for the German Mittelstand and select enterprises including Coca-Cola and government clients.

Ownership category

akta.pro rank

Product category

Management Consulting

NAICS

Marketing Consulting Services (541613), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Customer, Marketing & Sales Consulting (BPAHACAG)

Keywords

• Management consulting services
• Customer experience consulting
• CRM implementation services
• Digital transformation advisory
• Quality management consulting

Headquarters

HQ city

Rosbach Vor Der Höhe

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Management Consulting Services: Professional consulting services for customer management, CRM, customer service improvement, digital transformation, and organizational change. Revenue generated through project-based engagements and ongoing advisory relationships with B2B clients.
2. go-digital Förderprogramm Consulting: Authorized go-digital consulting company providing subsidized consulting services for SME digitalization projects, funded up to 50% by BMWi with maximum 16,500 EUR per project.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

CC Management Consulting GmbH is an owner-managed B2B management consulting firm advising companies on customer management, CRM strategy and implementation, customer service improvement, digitalization, quality management, call center operations, vendor management, and customer satisfaction measurement. Its flagship 360° Kundenmanagement (360° Customer Management) framework is an integrated holistic methodology covering all customer touchpoints, processes, practices, systems, and applications. The firm also operates as an authorized consulting partner for the German federal go-digital subsidy program supporting SMB digital transformation.

Product overview

CC Management Consulting is a management consulting firm offering professional customer management and customer relationship management advisory services. Their portfolio centers on the 360° Kundenmanagement approach, supplemented by specialized consulting services including CRM consulting, customer service improvement, digitalization consulting, quality management, call center outsourcing advisory, vendor management, and customer satisfaction measurement. The company employs proprietary methodologies including the 5-step Vorgehensmodell (process model), Quality2Perform-Methode, Scorecard2Perform-Methode, and Workforce2Perform-Methode. They also provide authorized consulting for the German go-digital government funding program. As a service-based consulting firm rather than a software vendor, their offerings are delivered through advisory engagements, workshops, and implementation support rather than packaged software products.

Differentiator

Problem solved

Functional benefit

Products and services

• 360° Kundenmanagement (360° Customer Management) Holistic customer management consulting framework integrating all customer touchpoints, processes, practices, systems, and applications for client companies seeking structured customer management.
• CRM Beratung (CRM Consulting) Advisory and implementation support for customer relationship management (CRM) systems, including vendor selection, deployment, and integration with customer service operations.
• Kundenservice verbessern (Customer Service Improvement) Consulting service focused on improving customer service quality, processes, and outcomes for client organizations.
• Digitalisierung Beratung (Digital Transformation Consulting) Advisory service guiding companies through digital transformation of customer-facing operations and business processes.
• Qualitätsmanagement im Kundenservice (Customer Service Quality Management) Quality management consulting for customer service operations aligned with DIN ISO 9001, supported by documented TÜV certification.
• Call Center Outsourcing Advisory Consulting service advising companies on the strategic outsourcing of customer contact and call center operations, including vendor selection and governance.
• Lieferantenmanagement (Vendor Management) Consulting service supporting companies in managing external service providers and outsourcing partners within customer service operations.
• Messung Kundenzufriedenheit (Customer Satisfaction Measurement) Consulting service for designing and implementing customer satisfaction measurement programs and feedback systems.
• Systemische Organisationsberatung (Systemic Organizational Consulting) Change management and organizational consulting using systemic methodologies to transform customer service organizations.
• go-digital Förderprogramm Beratung (go-digital Subsidized Consulting) Authorized consulting service under the German federal BMWi go-digital program, providing up to 50% government-funded consulting days for SMB digital transformation and customer management projects.

Quantifiable outcome

• 83% increase in maintenance & service revenue within 2 months
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• BVMW (Bundesverband mittelständische Wirtschaft)coreGTM or Marketing PartnerCC Management Consulting is a partner of BVMW, the German Mittelstand Association. The partnership provides access to BVMW's network of freelance experts, market data, and regulatory information. CC Management contributes expertise in marketing, sales, and service management to strengthen Mittelstand competitiveness.
• BMWi (Bundesministerium für Wirtschaft und Energie)coreGTM or Marketing PartnerAuthorized consulting company for the go-digital program, enabling subsidized consulting services for SME digitalization projects up to 16,500 EUR per project.
• FOM Hochschule für Ökonomie & ManagementminorStrategic or Co-development PartnerCollaborated with FOM Hochschule to develop the BaFin Beschwerdebarometer study on complaint management in the insurance industry.
• TÜVminorOthersTÜV certified quality management systems implemented by CC Management for clients (e.g., SV Sparkassenversicherung).

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Q_PERIOR: Q_PERIOR is a management and technology consultancy with customer-experience, CRM, and digital-transformation capabilities. It is closely comparable in business model and client work despite its larger scale.
• NTT DATA Business Solutions: NTT DATA Business Solutions provides CRM, customer-experience, and enterprise technology transformation consulting. It competes for the same German and European corporate digital-transformation budgets.
• adesso: adesso is a German IT consultancy offering CRM, customer-experience, and business-process digitalization services. Its project-based implementation model and target customers overlap materially with CC Management's offering.
• Arvato Systems: Arvato Systems delivers customer-experience, CRM, and digital-process transformation programs, including technology implementation. It is a relevant scaled competitor in the same enterprise consulting category.
• Scheer Group: Scheer Group combines management consulting with process and IT implementation for customer and business transformation. Its end-to-end delivery approach is comparable to CC Management's strategy-plus-implementation model.

Broad incumbents

• Detecon: Detecon is a technology and management consultancy focused on digital transformation, operating models, and process redesign. It addresses the same enterprise transformation needs through a broader portfolio.
• BearingPoint: BearingPoint provides management and technology consulting across customer experience, operations, and digital transformation. It is a broader incumbent serving many of the same enterprise and public-sector decision-makers.
• MHP: MHP is a management and IT consultancy specializing in performance improvement, process transformation, and digitalization. It overlaps with CC Management's organizational and customer-operations transformation work but serves clients more broadly.
• Capgemini Invent: Capgemini Invent advises on customer experience, CRM, business transformation, and technology-enabled operating models. It is a broad global incumbent with substantially greater scale and delivery capacity.
• IBM Consulting: IBM Consulting provides customer-experience, CRM, process, and cloud transformation services. It competes for similar transformation mandates but operates as part of IBM's much wider technology and consulting portfolio.

Market position

Strengths2 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/cc-management-consulting-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about cc-management