Hearth and Home of Syracuse

What Hearth and Home of Syracuse does

Hearth and Home of Syracuse, Inc. is a privately held fireplace and home heating retailer, installer, and service provider founded around 1994 and co-owned by Brian and Josh. The company operates from a single showroom at 6701 Manlius Center Road in East Syracuse, NY, serving residential homeowners across the Central New York region. Its core offering is the sale, installation, and ongoing service of fireplaces and stoves spanning gas, wood, pellet, and electric fuel types, sourced from a multi-brand portfolio including Mendota, Kozy Heat, Heat & Glo, QuadraFire, Harman, Jotul, Ambiance/RAIS, and Forge & Flame. Beyond indoor fireplaces, the company sells complementary outdoor products — pellet grills, charcoal grills, pizza ovens, and fire pits — as well as Stoll Industries custom fireplace doors.

The company's competitive positioning rests on technical certification rather than proprietary technology. Factory-trained, NFI-certified technicians handle in-home inspections and end-to-end installations, including gas line, electrical, and venting work, and the firm provides seasonal maintenance and repair services (typically April through August). There is no proprietary software, app, or platform; the technology footprint is limited to a content/lead-capture website (hearth-homesyracuse.com) and basic social channels (Facebook, Instagram). Customer financing is facilitated through a partnership with Synchrony Financial via MySynchrony, enabling point-of-sale credit for higher-ticket purchases.

The business model combines three revenue streams: one-time product sales, professional installation services, and recurring service/maintenance contracts. GTM is sales-led: customers browse products online, submit estimate requests, schedule in-home consultations, and book installations with certified technicians. Pricing is quote-based with $–$$$$$ indicator tiers; no public price list exists. Customer concentration is low — the base is entirely residential and fragmented across individual homeowners — and the company's growth trajectory cannot be reliably assessed from public disclosures given the absence of revenue, headcount, or unit-volume data.

Name

Hearth and Home of Syracuse

Legal name

Hearth and Home of Syracuse, Inc.

Website

https://hearth-homesyracuse.com

Company type

Private

Founded year

1994

Operating status

Operating

Short description

Hearth and Home of Syracuse is a privately held fireplace and stove retailer, installer, and service provider serving residential homeowners across Central New York from a single showroom in East Syracuse, NY, with NFI-certified installation and seasonal maintenance capabilities.

Ownership category

akta.pro rank

Product category

Fireplace and Stove Retail

NAICS

Home Centers (444110)

SIC

Retail-Home Furniture, Furnishings & Equipment Stores (5700)

akta.pro primary industry

Outdoor Heating, Fire Pits & Fireplaces Retail (CRAIAIAI)

akta.pro secondary industry

Fireplace Cleaning & Maintenance (Wood/Gas) (HSAEANAE)

Keywords

• Fireplace retail
• Stove installation
• Hearth products
• Outdoor grills
• Fireplace service

Headquarters

HQ city

East Syracuse

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Product Sales: Revenue from selling fireplaces, stoves, outdoor products (barbecues, pizza ovens, fire pits), and accessories including glass doors and replacement parts.
2. Installation Services: Professional fireplace and stove installation services by factory-trained, certified technicians. Includes gas line, electrical, and venting work as part of installations.
3. Service and Maintenance: Annual maintenance, repairs, and parts replacement for fireplaces and stoves. Service typically performed April through August annually.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Hearth and Home of Syracuse is a Central New York retailer that sells, installs, and services fireplaces, inserts, stoves, and outdoor hearth products. The company carries multiple premium brands including Mendota, Kozy Heat, Heat & Glo, QuadraFire, Harman, Jotul, Ambiance/RAIS, and Forge & Flame, and supplements these offerings with custom Stoll Industries glass doors and outdoor cooking equipment such as Green Mountain pellet grills and Primo charcoal barbecues.

Product overview

Hearth & Home of Syracuse is a fireplace sales, installation, and service company serving Central New York for over 30 years. The company offers a portfolio of fireplace and stove products across multiple fuel types (gas, wood, pellet, and electric) and decorative styles (traditional, transitional, modern), sold primarily under branded product lines including Mendota, Kozy Heat, Heat & Glo, QuadraFire, Harman, Jotul, Ambiance/RAIS, and Forge & Flame. Beyond indoor fireplaces and stoves, the company sells outdoor products — pellet grills and smokers (Green Mountain), charcoal grills (Kamado), Primo charcoal barbecues, and Stoll Industries custom fireplace doors — and provides installation, repair, and maintenance services, with financing options through Synchrony. The core offering is a consultative, full-service model combining product sales with in-home inspections, factory-certified installation (covering gas, electrical, and venting), and ongoing service.

Differentiator

Problem solved

Functional benefit

Named customers9 records

Segments3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Hearth & Home Technologies: Parent manufacturer of Heat & Glo, QuadraFire, Harman, and Heatilator — three of the core brands that Hearth and Home of Syracuse retails. HHT is a broad incumbent that controls product supply, dealer economics, and national distribution, making it the most consequential counterparty for the subject company.
• Home Depot: National home improvement retailer selling fireplaces, stoves, and outdoor cooking products. Competes with Hearth and Home of Syracuse for price-sensitive DIY and replacement customers, but does not offer the consultative in-home inspection or full-service installation model.
• Lowe's: National home improvement retailer with a fireplace and outdoor cooking category. Overlaps with the subject company on product selection and basic installation referrals, though without the deep regional brand presence and certified installation capabilities.

Direct peers

• Napoleon: Manufacturer of gas fireplaces, wood stoves, and outdoor products sold through an extensive North American dealer network. Operates as a direct competitor to brands carried by Hearth and Home of Syracuse and competes for premium positioning in the same dealer channel.
• Regency Fireplace Products: Manufacturer of gas, wood, and pellet fireplaces and stoves distributed through specialty hearth dealers. Directly comparable in product category, dealer-led go-to-market, and target customer (homeowners investing in premium heating solutions).
• Travis Industries: US-based manufacturer of Lopi, Avalon, and Fireplace Xtrordinair wood, gas, and pellet hearth products. Competes with brands sold by Hearth and Home of Syracuse for premium dealer floor space and end-customer project specifications.
• Kozy Heat: Manufacturer of gas fireplaces, inserts, and freestanding stoves whose Nordik, Chaska, and Lakefield lines are retailed by the subject company. Operates in the same specialty dealer channel targeting the same premium homeowner segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HearthHomeSyracuse
• Instagraminstagram.com/hearthandhomesyracuse

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hearth and Home of Syracuse