Sherbrooke

What Sherbrooke does

Sherbrooke-based Coopérative de services à domicile de Sherbrooke (CSDS) is a non-profit home care cooperative founded in 1989 as the first cooperative in home assistance services in Quebec. The cooperative delivers in-home household and personal support services to residents across all arrondissements of Sherbrooke (Fleurimont, Bromptonville, St-Élie, Rock-Forest, Deauville, Lennoxville, Des nations) using a workforce of 160+ trained préposées. Its service catalog spans regular housekeeping, clothing and bedding care, grocery shopping, meal preparation, personal care (including assistance with dressing, bathing, oral care, medication management, vital signs, and tasks permitted under Quebec's Bill 90), respite and surveillance, sanitation services for unsanitary living conditions, and deep cleaning. The primary customer segments are seniors aged 65+ and individuals with temporary or permanent loss of autonomy, with services available to the broader Sherbrooke population as capacity allows.

CSDS operates as a recognized Entreprise d'économie sociale en aide à domicile (ÉSAD), accredited by the Quebec Ministry of Health and Social Services since 1998 to administer the Programme d'exonération financière pour les services d'aide domestique (PEFSAD) via the Régie de l'assurance maladie du Québec. This accreditation grants CSDS access to a fixed $4.00/hour service subsidy for eligible Quebec residents, with additional income- and family-based reductions for clients 65+ or referred by the health authority, plus a separate tax credit for clients 70+. The underlying technology is a manual service delivery and scheduling operation: client intake runs through a website service request form, phone (819-823-0093), and email ([email protected]), with no proprietary software, mobile application, AI, or API products disclosed.

Revenue is generated through usage-based hourly service fees partially offset by the PEFSAD subsidy. Distribution is direct-to-consumer within Sherbrooke only, with customer acquisition through the website, community word-of-mouth, and a referral pipeline from the CIUSSS de l'Estrie-CHUS regional health authority. The organization is member-owned and governed by an elected board of directors under Quebec's Cooperatives Act, with Stéphane Côté serving as Director General. No parent company, external investors, subsidiaries, funding rounds, or M&A activity are disclosed.

Name

Sherbrooke

Legal name

Coopérative de services à domicile de Sherbrooke

Website

https://coopestrie.com

Company type

Private

Founded year

1989

Operating status

Operating

Short description

Sherbrooke-based CSDS is a non-profit home care cooperative providing housekeeping, personal care, meal preparation, grocery assistance, and respite/surveillance services primarily to seniors 65+ and individuals with loss of autonomy across all Sherbrooke arrondissements in Quebec, Canada.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Nonprofit / Faith-Based CCRCs (HLADAEAC)

Keywords

• Home care services
• Personal support services
• Housekeeping assistance
• Respite care services
• Social economy cooperative

Headquarters

HQ city

Sherbrooke

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Home care service fees: CSDS generates revenue through service fees charged to clients for home care services including housekeeping, personal care, meal preparation, grocery shopping, and respite/surveillance. As a non-profit social economy enterprise (EÉSAD), services are partially subsidized through government programs (PEFSAD), reducing costs for eligible clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

CSDS is a home support services cooperative that delivers in-home housekeeping, personal care, meal preparation, grocery shopping, laundry, and respite/surveillance services directly to residents of Sherbrooke, Quebec through 160+ trained préposées. As an accredited social economy enterprise (EÉSAD), it administers the PEFSAD government financial assistance program, reducing service costs for eligible clients including seniors 65+ and individuals with loss of autonomy.

Product overview

CSDS (Coopérative de services à domicile de Sherbrooke) is a home support services cooperative offering a comprehensive suite of personal assistance and housekeeping services. The core offerings include regular housekeeping, clothing and bedding care, grocery shopping, meal preparation, personal care, and respite/surveillance services. The cooperative serves the Sherbrooke area, prioritizing seniors aged 65+ and persons with temporary or permanent loss of autonomy. As a recognized social economy enterprise (EÉSAD), CSDS administers government financial assistance programs including PEFSAD and tax credits for seniors, making services accessible to a broader population.

Differentiator

Problem solved

Functional benefit

Products and services

• Entretien ménager régulier (Regular Housekeeping) Professional regular housekeeping services delivered by trained préposées who clean living areas and maintain home cleanliness on a recurring schedule, targeting Sherbrooke residents with priority given to seniors and individuals with loss of autonomy.
• Entretien des vêtements et de la literie (Clothing and Bedding Care) Laundry services including sorting, washing, drying, folding, and organizing clothes, plus changing bed linens, delivered in clients' homes by trained attendants.
• Courses et approvisionnement (Grocery Shopping and Errands) Assistance with grocery shopping, pharmacy visits, and bank errands where attendants accompany clients or shop on their behalf.
• Préparation de repas (Meal Preparation) Weekly meal preparation including checking food supplies, grocery shopping, cutting fruits and vegetables, and cooking complete meals for clients at home.
• Soins à la personne (Personal Care) Personal assistance including help with dressing, bathing, oral care, medication management, vital signs monitoring, and delegated acts under Quebec's Bill 90, provided by trained attendants.
• Répit et surveillance (Respite and Surveillance) Companionship and supervision services providing respite for family caregivers, including presence during day, evening, end-of-life care, and activities for persons with cognitive impairments.
• Insalubrité (Sanitation Services for Unsanitary Conditions) Specialized cleaning services for unsanitary living conditions, used by health and social services network interveners who need to ensure healthy living environments for vulnerable clients.
• Grand ménage (Deep Cleaning) Comprehensive deep cleaning services available upon request, including interior of appliances and other intensive cleaning tasks for one-time or periodic needs.
• PEFSAD Financial Assistance Program Administration Government financial exemption program administered through RAMQ providing fixed-rate reductions and income-based subsidies on home support service hours for eligible Quebec residents served by accredited EÉSAD enterprises.
• Tax Credit for Home Support of Seniors (Revenu Québec) Government tax credit program for Quebec seniors aged 70+, making CSDS home support services more affordable for the elderly population.

Quantifiable outcome

• Services available 7 days per week from 6h to 22h
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• EÉSAD (Regroupement des entreprises d'économie sociale en aide à domicile)coreStrategic or Co-development PartnerEÉSAD is the provincial association representing social economy enterprises in home care. CSDS, as a member, participates in collective initiatives, shares best practices, and accesses the financial aid simulator tool for clients.
• CIUSSS de l'Estrie-CHUScoreStrategic or Co-development PartnerCSDS works in partnership with the Centre intégré universitaire de santé et de services sociaux de Sherbrooke to provide continuum of home care services. Healthcare professionals refer clients to CSDS services and some respite services are offered in partnership with the health authority.
• Table EESSAD EstrieminorStrategic or Co-development PartnerRegional table for EÉSAD organizations in Estrie region, enabling coordination and collaboration among home care social economy enterprises in the region.
• AideChezSoi.comminorGTM or Marketing PartnerCSDS is listed on the AideChezSoi.com platform which helps users find EÉSAD services near them. The platform also provides a financial aid simulator tool.
• Pôle d'économie sociale EstrieminorStrategic or Co-development PartnerRegional entrepreneurship collective supporting social economy enterprises in Estrie, providing resources and networking opportunities for organizations like CSDS.
• Régie de l'assurance maladie du Québec (RAMQ)coreOthersRAMQ administers the PEFSAD (Programme d'exonération financière pour les services d'aide domestique) program which provides financial assistance to eligible Quebec residents using EÉSAD services. CSDS is accredited to administer this program since 1998.

Scale indicators3 records

Recent moves7 records

Expansion highlights3 records

Direct peers

• Bayshore Home Health: One of Canada's largest private home-care providers offering in-home personal support, nursing, and homemaking services across multiple provinces. Directly comparable to CSDS in service mix (housekeeping, personal care, respite) and target population (seniors and persons with loss of autonomy).
• ParaMed Home Health Care: National Canadian home-care provider delivering homemaking, personal care, and nursing services in clients' homes. Directly comparable to CSDS in delivery model and customer base, though operating at much larger national scale.
• Home Instead Senior Care (Canada): International home-care franchise with Canadian operations providing personal care, companionship, and housekeeping for seniors aging in place. Directly comparable to CSDS in service scope and senior-focused GTM.
• Comfort Keepers (Canada): Franchised home-care provider offering personal care, homemaking, and respite services to seniors and adults needing support. Comparable to CSDS in service categories and direct-to-consumer delivery model.

Broad incumbents

• Amica Senior Lifestyles: Canadian operator of premium senior living residences offering independent living, assisted living, and memory care. Adjacent rather than directly comparable, but serves the same affluent senior demographic and competes for the same aging-in-place vs. facility decision.
• Revera Inc. Major Canadian senior-care provider operating retirement residences and home-health services across multiple provinces. Comparable through its home-care arm serving seniors aging at home, though broader portfolio includes residential facilities.
• Chartwell Retirement Residences: Large Canadian owner/operator of seniors' residences. Not a direct home-care peer, but competes indirectly for the same senior population choosing between aging in place and residential care in Quebec.
• Sodexo Canada: Global facilities services and quality-of-life provider operating in Canada with home and personal services offerings. Adjacent peer through its quality-of-life division that intersects with home-care and housekeeping services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/coopestrie

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sherbrooke