caselink

What caselink does

CaseLink, Inc. is a private Arlington, Virginia-based company that provides a U.S.-hosted cloud web application for dental referral coordination and case collaboration. General dentists use the platform to send patient details, insurance information, x-rays, clinical notes, and attachments to specialists; both sides can message within case threads, view shared statuses from referral through treatment, and exchange outcomes. The underlying system is described as built on a low-code application development platform and includes role-based access, automatic session timeouts, multi-factor authentication, audit logs, encryption in transit and at rest, and a Business Associate Agreement on signup. CaseLink states that it is HIPAA compliant, but the supplied sources do not identify an independent certification of those controls, and SOC 1 and SOC 2 certification are not explicitly claimed.\n\nCaseLink uses a freemium-to-subscription model. Its General Dentist Plan is permanently free with unlimited referrals, while specialist practices pay $299 per month on monthly billing or $269 per month with annual billing. Dental service organizations and multi-location groups receive custom pricing under annual contracts with team permissions, multi-location analytics, API access, and a dedicated success manager. General dentists can self-serve at no cost, specialist acquisition is intended to follow GP adoption and referrals, and larger accounts are pursued through direct outreach and bookable product walkthroughs. Current scale remains early: 12 practices are reported live in the DMV market, alongside 428 referrals in the last 12 months, an 85% conversion rate, and a 2.4-hour average specialist response time; no revenue, headcount, or funding data is disclosed.

Name

caselink

Legal name

CaseLink, Inc.

Website

https://caselink.net

Company type

Private

Operating status

Operating

Short description

CaseLink is a private web-based dental referral and case-collaboration platform for general dentists, specialists, office managers, and dental groups, supporting secure record sharing, messaging, status tracking, and outcomes across practices.

Ownership category

akta.pro rank

Product category

Dental Referral and Case Collaboration Software

SIC

Services-Health Services (8000)

akta.pro primary industry

Dental Teleconsultation Marketplaces (HLALALAL)

Keywords

• Dental referral software
• HIPAA-compliant messaging
• Clinical collaboration platform
• Referral management system
• Dental practice software

Headquarters

HQ city

Arlington

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Specialist Subscription: Paid monthly or annual subscription for specialist practices that receive referrals. Specialist plan at $299/month or $269/month on annual billing (10% discount). Revenue is subscription-based with automatic renewal at end of each billing period.
2. Enterprise DSO/Multi-Location Plans: Custom pricing for dental service organizations and multi-location groups with annual contracts. Includes team permissions, multi-location analytics, API access, and dedicated success manager. Revenue recognized over contract term.
3. General Dentist Free Tier: Free plan for general dentists with unlimited referrals, secure file sharing, real-time updates, and HIPAA compliance. No payment method required. Serves as customer acquisition channel that drives specialist paid subscriptions through network effects.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

CaseLink operates a cloud-based dental referral and case-collaboration web application that lets general dentists send HIPAA-compliant referrals with x-rays and clinical notes, lets specialists receive and triage those referrals, and gives both sides real-time visibility into case status from referral to outcome. The offering is delivered as a single platform with a permanently free General Dentist tier and a paid Specialist tier at $299 per month (or $269 per month on annual billing), plus custom enterprise pricing for DSOs and multi-location groups.

Product overview

CaseLink is a single unified dental referral and case-collaboration platform delivered as a web application (app.caselink.net). The product consists of three tiers: a free General Dentist Plan for sending referrals, a paid Specialist Plan ($299/month) for receiving referrals with analytics and case management features, and a custom-priced DSO/Multi-location Plan for larger organizations with API access and multi-location analytics. All plans include HIPAA compliance and BAA on signup.

Differentiator

Problem solved

Functional benefit

Products and services

• CaseLink Referral Platform A secure referral and collaboration network for general dentists and dental specialists. Enables sending cases, sharing patient records (including x-rays and clinical notes), encrypted messaging, and tracking every outcome in a HIPAA-compliant shared workspace. Used by individual practices, specialists, office managers, and DSOs.

Quantifiable outcome

• 428 total referrals in last 12 months with 85% conversion rate and 2.4 hour average response time
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators9 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• ReferralMD: Healthcare referral management platform serving physician and dental practices with referral workflow, messaging, and analytics. Most directly comparable to CaseLink as a referral-coordination SaaS in the same product category.
• tab32: Cloud-based dental practice management and patient engagement platform with referral, communication, and analytics features. Comparable as a vertically-focused dental SaaS targeting the same buyer with overlapping workflow scope.

Broad incumbents

• Dentrix (Henry Schein One): Market-leading on-premise dental practice management system used by a large share of US dental practices. Comparable as the dominant incumbent whose installed base and future roadmap directly shapes CaseLink's opportunity in dental referrals.
• Eaglesoft (Patterson Companies): Widely deployed dental practice management software from Patterson Dental. Comparable as a broad incumbent dental software suite whose referral, imaging, and patient communication capabilities overlap with CaseLink's workflow.
• Open Dental: Open-source dental practice management software with broad adoption among independent practices. Comparable as a workflow incumbent that CaseLink must integrate with rather than replace.
• Curve Dental: Cloud-based dental practice management platform built for multi-location and group practices. Comparable as a cloud dental SaaS targeting the same DSO and multi-location segment CaseLink addresses at the enterprise tier.

Emerging players

• Simplifeye: Patient communication and online scheduling tool for dental practices, now part of Henry Schein One. Comparable as an emerging player focused on dental front-office workflows adjacent to referrals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about caselink