fatracom s.r.o.

What fatracom s.r.o. does

FatraCom s.r.o. (legal name FATRA-COM, s.r.o.) is a privately held Slovak limited liability company founded in 2004 and headquartered in Žilina with a branch office in Trenčín. The company delivers IT services, VoIP/IP telephony, contact center solutions, and structured network infrastructure to small and medium enterprises, mid-market businesses, and government/public institutions throughout Slovakia. Operationally, FatraCom operates as an IT outsourcing partner, taking responsibility for customers' network management, hardware and software procurement, 24/7 helpdesk support, and on-site field service visits across the country.

The company's product and technology stack is anchored by its status as a certified Avaya T1 partner (the highest tier in Avaya's partner program). FatraCom resells, implements, and supports Avaya IP Office (a hybrid communication platform scaling from 5 to 3,000 users across up to 150 locations), Avaya Workplace (unified communications client for Windows, Mac, Android, iOS), Avaya Spaces (cloud collaboration with AI-enhanced video features launched in 2024, including AI noise cancellation and live captions powered by NVIDIA Maxine), and Avaya Devices (IP phones, conference endpoints, video systems). Beyond Avaya, the company deploys Goautodial open-source contact center software and Avaya Call Reporter for analytics, and designs structured cabling networks using CAT5E, CAT6A, and CAT7A specifications supporting up to 1 Gbit/s. Integrations span Salesforce, Microsoft O365, Microsoft Teams, and Google.

Commercially, FatraCom generates revenue through a mix of managed IT services (recurring), hardware and software resale (transactional), Avaya licensing and OneCloud subscriptions (recurring), and contact center and network infrastructure professional services (project-based). The go-to-market is sales-led and consultative, relying on direct engagement via phone, email, website contact forms, and on-site visits across Slovakia. Pricing is quote-based and not publicly disclosed, with the only quantitative anchor being a 1,300 EUR gross starting salary for an IT Support Specialist role. Customer concentration is structurally low, with a horizontally diversified SMB and mid-market base and no named enterprise anchors; revenue is not publicly disclosed. The firm is independently owned with no external investors, no M&A history, and no disclosed funding rounds.

Name

fatracom s.r.o.

Legal name

FATRA-COM, s.r.o.

Website

https://fatracom.com

Company type

Private

Founded year

2004

Operating status

Operating

Short description

FatraCom s.r.o. is a Slovak IT services integrator founded in 2004, delivering IT outsourcing, network infrastructure, IP telephony, and contact center solutions to SMBs, mid-market businesses, and public institutions across Slovakia as a certified Avaya T1 partner.

Ownership category

akta.pro rank

Product category

Managed IT and Unified Communications Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Managed IT services
• IP telephony solutions
• Unified communications
• Contact center systems
• Network infrastructure

Headquarters

HQ city

Žilina

HQ country

Slovakia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Services & Managed Services: Comprehensive managed IT outsourcing, including 24/7 helpdesk support, remote and on-site technical support, network management, proactive monitoring, and IT infrastructure management. Delivered as recurring managed services where the company assumes operational responsibility for the customer's IT environment.
2. Hardware & Software Sales: Procurement, supply, and installation of computers, laptops, printers, networking components, IP phones, video conferencing equipment, and related software for business customers.
3. VoIP / IP Telephony Solutions: Sale and deployment of IP telephony systems including Avaya IP Office, Avaya Workplace, Avaya Spaces, and related endpoints. Revenue generated through licensing, subscription fees for cloud services (Avaya OneCloud), and professional services for implementation.
4. Contact Center Solutions: Implementation and support of contact center platforms (Goautodial, Avaya-based solutions), including ACD, IVR, predictive dialer, CRM integration, and reporting tools. Revenue derived from software implementation, configuration, and ongoing support services.
5. Network Infrastructure Services: Design, cabling (CAT5E/6A/7A), installation, and certification of structured cabling systems. Includes ongoing network management and security services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

FatraCom is a Slovak IT services integrator that delivers managed IT outsourcing, network design and cabling, IP telephony (VoIP), contact-center solutions, and unified communications for SMBs. It implements and supports Avaya's communication platform (IP Office, Workplace, Spaces, Devices), resells Goautodial and Avaya Call Reporter, and procures/installs business hardware and software. Services include 24/7 helpdesk support, remote and on-site field service throughout Slovakia.

Product overview

FatraCom s.r.o. is a Slovak IT services company offering a portfolio of communication and technology solutions. Their core product portfolio centers on Avaya unified communications products (Avaya IP Office platform, Avaya Workplace client, Avaya Spaces cloud collaboration, and Avaya Devices/endpoints) combined with call center solutions (Goautodial, Avaya Call Reporter). They complement this with IT services (network management, hardware sales/servicing, IT outsourcing) and VoIP telephony services. The Avaya products form an integrated ecosystem where IP Office serves as the communication platform, Workplace provides the user client, Spaces enables cloud collaboration, and Devices offers the endpoint hardware. All these solutions are delivered alongside managed IT services for complete business communication needs.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Services (IT Služby) Comprehensive IT services including full network management, computer and printer servicing, hardware and software procurement, and complete IT outsourcing for businesses.
• Network Management (Správa sietí) Complete network management services including design, projection using structured cabling (CAT5E, CAT6A, CAT7A), implementation, and warranty/post-warranty service.
• IP Telephony (VoIP) Voice over IP telephony service enabling voice communication via internet protocol, offering cost savings, flexibility, and integration with video calls and conferences.
• Contact Center Solutions (Kontaktné centrá) Contact center solutions including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), predictive dialer, multichannel communication, and CRM integration, delivered via Goautodial and Avaya platforms.
• Avaya IP Office Hybrid communication platform for small and medium businesses, scalable from 5 to 3,000 users across 150 locations, providing call handling, multichannel solutions, mobility, and productivity tools.
• Avaya Workplace Unified communication client enabling calls, meetings, and team collaboration across Windows, Mac, Android, iOS, and browsers, with dual H.323/SIP registration.
• Avaya Spaces Cloud-based team collaboration and meeting solution with messaging, audio/video conferences, file sharing, AI-powered noise cancellation, live captions, and virtual backgrounds, accessible from any device.
• Avaya Devices Range of Avaya endpoints including IP phones (J-Series J139, J159, J179, J189), multimedia Vantage phones (K155, K175), conference phones (B100 Series), wireless phones, headsets, huddle room cameras, and video conferencing systems.
• Goautodial Open-source software platform for contact center management and call campaigns featuring auto dialer, predictive dialing, contact management, call recording, IVR, and reporting analytics.
• Avaya Call Reporter Software tool for managing and monitoring telecommunications activities in contact centers, providing detailed statistics, real-time monitoring, and customizable reports.

Quantifiable outcome

• Avaya IP Office scales from 5 to 3,000 users across up to 150 locations
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature5 records

Partnerships

One partnership is on record.

• AvayacoreTechnology or IntegrationFatraCom is a certified Avaya T1 partner (the highest partnership tier), providing sales, implementation, and support for Avaya's communication and collaboration solutions in Slovakia. The partnership covers Avaya IP Office (communication platform for SMBs), Avaya Aura (enterprise unified communications), Avaya OneCloud (UCaaS/CCaaS subscription services), Avaya Workplace (soft client), Avaya Spaces (cloud-based team collaboration), and Avaya Devices (IP phones, conference phones, video endpoints). FatraCom's team of certified experts ensures customer investments are protected and delivers professional collaboration experiences.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Soitron: Slovak-headquartered IT and communications services company offering UCaaS, contact center, managed services, and IT outsourcing across CEE—directly comparable in geography, customer segments, and solution stack to FatraCom.
• Alcasys: Slovak IT services company specializing in telephony, contact center, and IT infrastructure—competing head-to-head with FatraCom in the Slovak SMB/mid-market segment with similar UCaaS offerings.

Broad incumbents

• Asseco Central Europe: Large CEE-headquartered IT services and software group serving SMB, enterprise, and public sector across multiple verticals—comparable in geography and IT outsourcing model, but operating at much larger scale with a broader portfolio.
• Konica Minolta Business Solutions Europe: European IT services and managed workplace provider offering UCaaS, network infrastructure, and managed IT services to mid-market and enterprise—overlaps with FatraCom's IT outsourcing and VoIP business but as part of a much larger portfolio.

Regional players

• VUMS DataCom: Czech UCaaS/VoIP specialist and system integrator serving SMBs with IP telephony, contact center, and managed services—closely comparable in product offering and customer profile, but operating primarily in the Czech Republic rather than Slovakia.
• Micropel: Czech IT services company delivering IT outsourcing, network infrastructure, and VoIP solutions to SMBs in Czech and Slovak markets—comparable in size, services, and customer segment to FatraCom.
• Solitea: CEE IT services and software group with operations across Slovakia and the Czech Republic, delivering IT outsourcing, ERP, and managed services to SMB and mid-market—comparable in geographic footprint and customer segmentation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/fatracom
• Xtwitter.com/fatracom
• LinkedInlinkedin.com/company/fatracom

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about fatracom s.r.o.