What doctena belgium does

Doctena Belgium, legally DOCTENA BELGIUM S.P.R.L./B.V.B.A. and headquartered at 37 Square de Meeûs, 1000 Brussels, operates an online appointment booking and scheduling marketplace that connects patients with healthcare practitioners. The platform supports 135+ medical and paramedical specialties, 55+ languages, and serves patients across six European countries — Belgium, Luxembourg, Germany, Austria, Switzerland, and the Netherlands — through localized country-specific domains. Patients can search by specialty, location, language, and availability, book appointments in a few clicks, and access video consultations; the platform reports 1,500,000+ monthly appointments and a 96% patient recommendation rate.

The product surface consists of a patient-facing web portal and native iOS and Android applications (Doctena platform and Doctena mobile app), a provider-facing subscription module (Doctena Pro) for practice and appointment management, a video consultation feature, and an integrated online payment flow built on Stripe. The underlying technology stack is cloud-based, leverages Cloudinary for media asset optimization, uses Google Maps for location display, encrypts data via HTTPS, and does not store payment card details on Doctena infrastructure. Real-time availability is refreshed on a rotating equitable cadence, and the mobile apps are distributed globally through Apple App Store and Google Play.

Doctena runs a two-sided, freemium marketplace business model. Patients use the platform at no charge to search and book; healthcare professionals subscribe to Doctena Pro on a monthly basis to gain online visibility, appointment management tools, and no-show reduction (claimed up to 75%), with administrative staff time savings of up to 30%. A second monetization layer is a transaction fee on paid consultations processed via Stripe. Distribution is primarily product-led and self-serve through the website, mobile apps, and SEO-optimized localized content. Notable partnerships include a core integration with Stripe for payments, a media-asset integration with Cloudinary, and a marketing partnership with AXA Belgium to surface insurance products to the patient audience.

Name

doctena belgium

Legal name

DOCTENA BELGIUM S.P.R.L./B.V.B.A.

Website

https://doctena.be

Company type

Private

Operating status

Operating

Short description

Doctena Belgium operates a multilingual online appointment booking marketplace that connects patients with doctors, dentists, and other healthcare practitioners across six European countries via web and mobile apps, monetizing through a provider subscription (Doctena Pro) and transaction fees on paid consultations.

Ownership category

akta.pro rank

Product category

Healthcare Appointment Scheduling

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Specialist Referral & Appointment Booking Platforms (HLALALAB)

akta.pro secondary industry

Appointment Scheduling & Online Booking (HLACADAA)

Keywords

• Online appointment scheduling
• Healthcare marketplace
• Practice management software
• Patient booking platform
• Telehealth services

Headquarters

HQ city

Brussels

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Healthcare Professional Subscription (Doctena Pro): Healthcare professionals (doctors, dentists, therapists) pay to list their practice on Doctena and benefit from online booking, reduced no-shows, and practice management efficiency. Specific pricing tiers are not publicly disclosed.
2. Transaction / Booking Fees: For consultations with online payment enabled, Doctena processes payments via Stripe and charges a transaction fee. Patients pay the consultation fee directly; the amount shown at booking is indicative and may be adjusted by the provider.
3. Platform is Free for Patients: Patients use Doctena free of charge to search for healthcare providers and book appointments. This free access for the consumer side drives network effects and platform adoption.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Doctena Belgium operates a cloud-based online appointment booking platform that connects individual patients with healthcare professionals (doctors, dentists, therapists, and other specialists) across 135+ medical and paramedical specialties. The patient-facing platform (web and mobile apps) is offered free of charge, while Doctena Pro is a subscription-based service for healthcare providers that includes online visibility, appointment management, and practice administration tools, with integrated online payments and video consultation capabilities.

Product overview

Doctena is a unified online appointment booking platform for healthcare services in Belgium. The core product consists of a patient-facing web and mobile platform for searching and booking appointments with doctors, dentists, psychologists, and other healthcare providers across 135+ specialties and 300+ cities. The Doctena Pro module serves healthcare providers with practice management features. The platform integrates video consultation capabilities and online payment processing. Mobile apps are available for both patients and the platform supports booking across multiple languages (55+ languages, 6 country-specific domains including Belgium, Luxembourg, Germany, Austria, Switzerland, and Netherlands).

Differentiator

Problem solved

Functional benefit

Brands

• Doctena Pro: Professional platform for healthcare providers to manage their online presence and appointments

Products and services

• Doctena Platform (Patient Booking Portal) Patient-facing online appointment booking platform (web) that enables individuals to search for healthcare providers by specialty, location, and language, view real-time availability, and book medical, dental, or paramedical appointments free of charge across 135+ specialties and 55+ languages.
• Doctena Mobile App Native iOS and Android mobile applications that let patients search for healthcare providers, view availability, book appointments, manage existing bookings, and access video consultations on the go.
• Doctena Pro Subscription-based practice management and online visibility platform for healthcare professionals and practices. Enables online appointment scheduling, online visibility optimization, reduced no-show rates (up to 75%), patient retention tools, secretariat time savings (up to 30%), and integrated online payment processing via Stripe.

Quantifiable outcome

• No-show rates decreased up to 75% for healthcare providers using Doctena Pro
• +3 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Two partnerships are on record, tiered minor and core.

• AXA BelgiumminorGTM or Marketing PartnerAXA Belgium appears as an advertising partner on Doctena, with a banner displayed on search results pages. This is a marketing partnership where AXA promotes its health insurance products to Doctena's patient audience.
• StripecoreTechnology or IntegrationStripe is the payment processing provider integrated into Doctena's platform for online consultation payments. Stripe is described as a market-leading online payment processor ensuring high security and fraud prevention standards. Doctena never stores credit card or financial information.

Scale indicators4 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Doctolib: Europe's dominant online healthcare appointment booking platform. Operates in France, Germany, Italy, Spain, Netherlands, and Belgium—directly overlapping Doctena's geographies. Closest direct competitor on the patient/provider booking marketplace model.
• Doctoralia (Docplanner Group): Doctor search and online appointment booking platform owned by Docplanner Group. Operates across 20+ countries including Germany, Switzerland, and Austria, directly competing with Doctena in multiple European expansion markets.
• Jameda: Leading German doctor search and online appointment booking portal, now part of the Docplanner Group. A direct competitor in Doctena's German market and a representative example of country-specialized booking platforms Doctena must outcompete.

Broad incumbents

• Zocdoc: Long-established US healthcare appointment booking marketplace connecting patients with in-network providers. While US-only, it is the archetypal direct competitor on the patient-provider marketplace model and useful as a strategic/market benchmark.
• Docplanner Group: Global healthcare booking and practice management group whose brands (Doctoralia, Jameda, TuoTempo, Doctoralia Pro) compete with Doctena across multiple European markets. Larger and better-funded incumbent with overlapping capabilities.
• Mindbody: Large-scale booking and practice management SaaS for wellness, beauty, and health practitioners. Broader scope than Doctena but overlaps on subscription-based practice scheduling, online payments, and appointment marketplace dynamics.

Regional players

• Keldoc: French online healthcare appointment booking platform serving patients and providers in France. Comparable two-sided marketplace model and product offering, but primarily French-only and not directly competing in Doctena's primary Belgian market.

Emerging players

• Kry (Livi): European digital primary care provider offering app-based video consultations and appointment booking. Competes with Doctena's telehealth/video consultation roadmap and overlaps on the patient scheduling layer, though delivery model is more vertically integrated clinical care.
• Zava: UK-headquartered online healthcare provider offering scheduled consultations, prescriptions, and appointments. Overlaps with Doctena on appointment-based online care, particularly across DACH markets, though Zava also delivers clinical services directly.

Others

• Calendly: General-purpose online scheduling platform used widely across professional services including some healthcare practices. Adjacent competitor for low-complexity booking use cases and a potential substitution risk for healthcare-adjacent practitioners.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/doctena
• Facebookfacebook.com/doctena.be
• LinkedInlinkedin.com/company/doctena

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about doctena belgium