Divonne-les-Bains

What Divonne-les-Bains does

The Office de Tourisme de Divonne-les-Bains is a municipal public institution (établissement public communal) operating under the Mairie de Divonne-les-Bains in the Ain department of the Auvergne-Rhône-Alpes region of France, near the Swiss border adjacent to Geneva. The organization is the official destination marketing and visitor information body for the French spa town of Divonne-les-Bains, which is known for its thermal waters, lake, golf course, casino (operated by Partouche), Hippodrome, and a calendar of cultural events. It serves two distinct customer segments: individual tourists and visitors seeking information, accommodation, dining, and activity recommendations; and professional event organizers requiring venue and logistics support for seminars and corporate manifestations.

The office's primary products and services include a content and information portal (divonnelesbains.com), downloadable multilingual brochures (French, English, Dutch editions of the Carnet Touristique plus German and Arabic website localization), event calendars, and directory listings for accommodation, restaurants, golf, and partner services. It also operates an e-commerce boutique (boutique.divonnelesbains.com) for tourism merchandise. The underlying technology is standard municipal web infrastructure — HTML5, CSS, and JavaScript — hosted by Orange Business Services on the Web Public platform at the eco-responsible Mangin data center. Distribution occurs through a physical tourist office at 4 Rue des Bains in the town center, the multilingual website, and an active social media presence across Facebook, Instagram, YouTube, and LinkedIn. The organization is led by Mayor Vincent Scattolin (Mairie de Divonne-les-Bains, 73 avenue des Thermes) with Estelle Voisin serving as Directrice de publication.

The business model is funded primarily through municipal taxation and budget allocations, with supplementary revenue from merchandise sales, brochure downloads, and professional event organization services. Visitor information services are provided free of charge. The entity holds no subsidiaries, has no external shareholders or investor backing, and has not raised any funding rounds. Compliance posture includes RGAA 4.0 accessibility conformance (declared 22/11/2022) and RGPD/GDPR compliance as a French public body. No revenue is publicly disclosed.

Name

Divonne-les-Bains

Legal name

Office de Tourisme de Divonne-les-Bains

Website

https://divonnelesbains.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Municipal tourism office providing visitor information, event calendars, accommodation directories, and downloadable brochures for Divonne-les-Bains, a French spa town near Geneva. Serves individual tourists and professional event organizers through physical, web, multilingual, and e-commerce channels.

Ownership category

akta.pro rank

Product category

Tourism Information Services

NAICS

Convention and Visitors Bureaus (561591), Tour Operators (56152)

SIC

Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Permitting, Reservations & Visitor Information Services (Passes, Booking, Visitor Centers) (THAAAGAD)

Keywords

• Tourism information services
• Visitor information center
• Thermal spa tourism
• Event promotion services
• Destination marketing

Headquarters

HQ city

Divonne-les-bains

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Tourism promotion services: The municipality provides free visitor services funded through municipal taxation and public budget allocations. Additional revenue may come from boutique sales, brochures, and event organization services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Office de Tourisme de Divonne-les-Bains operates as a municipal public institution that provides visitor information, event listings, accommodation and restaurant directories, downloadable multilingual brochures, and an event calendar for the French spa town of Divonne-les-Bains. It also runs an online boutique for tourist merchandise and offers seminar and event organization services for professionals. Core services are provided free of charge to visitors, funded by municipal budgets, with ancillary revenue from merchandise sales and paid professional services.

Product overview

Divonne-les-Bains operates a tourist office platform offering visitor services for the French spa town. The offering consists of core tourism information services supplemented by event programs (Les Estivales, Terrasses en Musique), activity directories (accommodations, restaurants, golf), downloadable brochures, and an online boutique. Partner services include the adjacent Casino and Hippodrome. The platform is primarily a content and information portal, not a technology product.

Differentiator

Problem solved

Functional benefit

Products and services

• Tourist Information Services Official tourism office services providing visitors with information about Divonne-les-Bains attractions, accommodations, restaurants, events, and activities. Targeted at tourists and leisure visitors to the spa town.
• Les Estivales (Summer Events Program) Summer cultural event program featuring music, outdoor dining, and entertainment activities throughout the season in Divonne-les-Bains.
• Les Terrasses en Musique Summer music event featuring live performances on restaurant terraces in Divonne-les-Bains.
• Tourist Brochures and Guides Downloadable PDF brochures including the annual tourist guidebook (Carnet Touristique) available in French, English, and Dutch, plus city maps and heritage walks.
• Accommodation Directory Listings and booking information for hotels, rentals, and other lodging options in Divonne-les-Bains.
• Restaurant Directory Guide to dining options including restaurants, bars, and tea rooms in Divonne-les-Bains.
• Golf Services Golf course facilities and booking information at the Hippodrome area in Divonne-les-Bains.
• Online Boutique E-commerce store for tourist merchandise and souvenirs at boutique.divonnelesbains.com.
• Seminar and Event Organization Services Professional services for organizing seminars, corporate events, and public manifestations (events) in Divonne-les-Bains, offered to businesses and event organizers.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Orange Business Services - La FabriqueoperationalTechnology or IntegrationWebsite hosting and development provided by Orange Business Services La Fabrique. The site is hosted at the Mangin data center, which is described as eco-efficient and eco-responsible. The website is built on Orange's Web Public platform offering.

Recent moves6 records

Expansion highlights5 records

Direct peers

• Office de Tourisme d'Aix-les-Bains: French municipal tourism office for Aix-les-Bains, a comparable thermal spa town in Savoie with similar wellness tourism positioning, casino, and lake-based activities. Directly comparable structure and offering to Divonne-les-Bains.
• Office de Tourisme d'Évian-les-Bains: Municipal tourism office for Évian-les-Bains, a French spa town on Lake Geneva with thermal waters and cross-border Swiss positioning. Closest direct competitor in the same lake/thermal/spa destination category.
• Office de Tourisme de Vichy: Municipal tourism office for Vichy, the most prominent French thermal spa destination, with comparable wellness/event programming and visitor information services. Larger-scale comparable in the same thermal spa category.
• Office de Tourisme d'Enghien-les-Bains: Tourism office for Enghien-les-Bains, the only thermal spa town in the Paris Île-de-France region with casino and lake. Comparable municipal tourism office structure serving a French spa destination.
• Office de Tourisme de Thonon-les-Bains: Municipal tourism office for Thonon-les-Bains, a French spa town on Lake Geneva in the same Haute-Savoie/Chablais micro-region as Divonne-les-Bains. Comparable lake/spa destination with similar cross-border Swiss visitor flow.
• Office de Tourisme de Contrexéville-Vittel: Tourism office for the Contrexéville-Vittel twin spa towns in the Vosges, offering comparable thermal wellness tourism promotion and event programming for a smaller French spa destination.
• Salins-les-Bains Office de Tourisme: Municipal tourism office for Salins-les-Bains, a small French thermal spa town in the Jura region. Comparable structure and scale of municipal tourism office serving a single thermal destination with similar visitor information and event offerings.

Broad incumbents

• Atout France: France's national tourism development agency, which sets strategy, branding, and classification standards for the network of municipal Offices de Tourisme including Divonne-les-Bains. Indirect operator/oversight peer in the same tourism information and promotion category.
• Comité Régional du Tourisme Auvergne-Rhône-Alpes: Regional tourism board covering the Auvergne-Rhône-Alpes region where Divonne-les-Bains is located. Operates destination promotion at the regional level, coordinating with and partly funding the local tourism office.

Regional players

• Visit Genève: Official tourism body for Geneva, Switzerland — the major international city immediately across the border from Divonne-les-Bains. Comparable destination-marketing function, but operates in the cross-border source market that Divonne targets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCuiBVRy85QB8qMdgfDgSq4w
• Facebookfacebook.com/divonnelesbains
• LinkedInlinkedin.com/company/office-de-tourisme-de-divonne-les-bains
• Instagraminstagram.com/divonnelesbainstourisme/?hl=fr

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Divonne-les-Bains