Computer Troubleshooters Southwest Austin
Computer Troubleshooters Southwest Austin is an independently-owned franchise delivering managed IT, cybersecurity, cloud, backup, and remote support services to small and medium-sized businesses, plus residential customers, across the Austin, Texas metropolitan area.
- Company typePrivate
- Founded2004
- HeadquartersAustin, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What Computer Troubleshooters Southwest Austin does
Computer Troubleshooters Southwest Austin is an independently-owned and operated franchise of the Computer Troubleshooters brand, owned by franchisor IT Solutions Cooperative. Founded in 2004 and headquartered at 6034 Abilene Trail in Austin, Texas, with a parallel presence in Pflugerville, the franchise delivers managed IT services, cybersecurity, cloud, data backup and recovery, remote support, mobile device management, networking, VOIP, and hardware supply to small and medium-sized businesses across the Austin metropolitan area and surrounding Texas cities. A Residential Managed IT Services sub-brand extends an adapted version of the same managed-service offering to home users. Pricing is quote-based with no publicly disclosed tiers, and customer acquisition is driven by local presence, a free network assessment funnel, content marketing, and social media engagement.
The underlying technology stack is conventional third-party IT service tooling rather than a proprietary platform: remote support, cloud integration, and security services are delivered using off-the-shelf products, with the Autotask client portal powering customer self-service, ticketing, and scheduling, and PayPal integrated for invoice payment. There is no disclosed proprietary software, no API surface, and no mobile app. Service delivery is a hybrid of on-site technician visits at client locations in the Austin region and remote diagnostics, framed as 'no waiting, no contracts' remote support regardless of customer geography.
Revenue is generated through three streams: subscription-based Managed IT Services billed monthly, hourly Technical Support, and project-based Services for one-time implementations. The customer base is a horizontal mix of SMBs without disclosed named logos or enterprise anchors, supplemented by a residential segment. The business relies on the Computer Troubleshooters® trademark and the parent network's brand recognition — described as the largest international network of locally-owned IT service franchises — together with local-relationship selling rather than differentiated technology as the primary commercial moat.
Computer Troubleshooters Southwest Austin firmographics
Firmographics- Name
- Computer Troubleshooters Southwest Austin
- Legal name
- Computer Troubleshooters
- Website
- https://ct-swaustin.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Short description
- Computer Troubleshooters Southwest Austin is an independently-owned franchise delivering managed IT, cybersecurity, cloud, backup, and remote support services to small and medium-sized businesses, plus residential customers, across the Austin, Texas metropolitan area.
- Ownership category
- akta.pro rank
Where Computer Troubleshooters Southwest Austin is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Computer Troubleshooters Southwest Austin business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Managed IT Services: Ongoing IT management services providing complete technology support for small businesses with predictable monthly billing
- Hourly Technical Support: Time-based computer repair and troubleshooting services billed by the hour
- Project-based Services: One-time IT projects including system design, implementation, and network setup
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Customizable plans for small businesses |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Computer Troubleshooters Southwest Austin product offering
Product offeringCore offering
Computer Troubleshooters Southwest Austin is an independently owned and operated franchise that delivers managed IT, cybersecurity, cloud, data backup/recovery, remote support, mobile device management, and computer repair services to small and medium-sized businesses in the Austin, TX metro area. Services are delivered via on-site visits, remote diagnostics, and a 24/7 help desk, with both subscription-based managed plans and hourly/project-based engagements.
Product overview
Computer Troubleshooters Southwest Austin is an IT services provider offering a portfolio of interconnected services rather than a single unified software product. The core offering centers on Managed IT Business Solutions, which integrates Troubleshooting & Repair, Security Services, Remote Support Services, Data Backup & Recovery Services, Cloud Services, and Mobile Device Management. Additional services include Networking Solutions, VOIP Telephone Systems, and Hardware Supply. The company also operates a sub-brand, Residential Managed IT Services, targeting home users with similar managed service offerings. Services are delivered through a combination of on-site support, remote diagnostics, and ongoing management, with a focus on small to medium-sized businesses.
Differentiator
Problem solved
Functional benefit
Products and services
- Troubleshooting & Repair
Companies that use Computer Troubleshooters Southwest Austin
Customer profileSegments2 records
Ideal customer profiles2 records
Computer Troubleshooters Southwest Austin technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Computer Troubleshooters Southwest Austin partnerships and signals
Strategic signalScale indicators1 record
Recent moves4 records
Expansion highlights4 records
Computer Troubleshooters Southwest Austin competitors and assessment
Company assessmentMarket position
Weaknesses4 records
Competitive moat4 records
Customer concentration
Computer Troubleshooters Southwest Austin social profiles
Digital presenceComputer Troubleshooters Southwest Austin compliance and trust
Trust signalCompliance1 record
Computer Troubleshooters Southwest Austin financial estimates
Financial estimateRevenue estimate
Valuation estimate
Computer Troubleshooters Southwest Austin leadership team
Management profileNumber of profiles
Computer Troubleshooters Southwest Austin funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Computer Troubleshooters Southwest Austin M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Computer Troubleshooters Southwest Austin
What does Computer Troubleshooters Southwest Austin do?
Computer Troubleshooters Southwest Austin is an independently owned and operated franchise that delivers managed IT, cybersecurity, cloud, data backup/recovery, remote support, mobile device management, and computer repair services to small and medium-sized businesses in the Austin, TX metro area. Services are delivered via on-site visits, remote diagnostics, and a 24/7 help desk, with both subscription-based managed plans and hourly/project-based engagements.
Is Computer Troubleshooters Southwest Austin a public or private company?
Computer Troubleshooters Southwest Austin is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Computer Troubleshooters Southwest Austin founded?
Computer Troubleshooters Southwest Austin was founded in 2004.
Where is Computer Troubleshooters Southwest Austin based?
Computer Troubleshooters Southwest Austin is headquartered in Austin, United States, in the North America region.
How does Computer Troubleshooters Southwest Austin make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are hourly Technical Support and project-based Services.
Does Computer Troubleshooters Southwest Austin have an API?
No public API is recorded for Computer Troubleshooters Southwest Austin.