What smart its - smart it solutions does

Smart ITS GmbH is a privately held IT services provider headquartered in southern Germany (Holzkirchen area, 08024 dialing code), operating under the trade names Smart IT Solutions and Smart ITS. Founded in 2018, the company delivers a six-pillar service portfolio to small and medium-sized enterprises and select large enterprises in the German market: IT infrastructure, IT consulting, IT security, 24/7 IT support, custom software and web development, and AI & automation.

The AI & automation pillar is positioned as the strategic growth layer, encompassing AI consulting and strategy, employee assistant systems, AI+RPA (Robotic Process Automation) process automation, predictive analytics for industrial use cases, and multimodal document analysis. Technology is delivered through a partner-led stack — Microsoft 365/Copilot, Azure, AWS, SAP, DATEV, Lexoffice, Ivanti, Lancom, and Cisco — augmented by an on-premise/private-KI deployment option for clients with strict data-residency requirements. The company holds ISO 27001 certification, complies with BSI standards, and markets GDPR-compliant AI implementations, which are key procurement criteria in regulated German mid-market segments.

The business model is a mix of project-based professional services (consulting, custom software development, AI integration) and recurring managed services (IT support, security monitoring). Pricing is quote-based and not publicly disclosed. Distribution is primarily direct sales via consultation-led engagements, supplemented by an Atlassian-based support portal, TeamViewer remote support, and Microsoft Solution Provider co-sell motion. Five vertical packages — Construction & Trades, Industry & Mechanical Engineering, Retail & E-Commerce, Healthcare, and Real Estate — concentrate the AI offering on domain-specific use cases. The company is bootstrapped, with no external investors, no disclosed funding, and no published revenue or headcount figures.

Name

smart its - smart it solutions

Legal name

Smart ITS GmbH

Website

https://smartits.de

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Smart ITS GmbH is a privately held German IT services provider (founded 2018) delivering IT infrastructure, consulting, security, 24/7 support, custom software development, and AI & automation services to SMBs and large enterprises, primarily in the German market.

Ownership category

akta.pro rank

Product category

IT Services and IT Consulting

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

Keywords

• IT infrastructure services
• Managed IT services
• IT security consulting
• AI automation solutions
• Custom software development

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Consulting & Advisory: Comprehensive IT consulting services including infrastructure planning, software and hardware procurement, and system setup. Revenue generated through project-based consulting engagements.
2. Managed IT Services: Ongoing IT infrastructure management, maintenance, support, and monitoring services. 24/7 availability with remote and on-site support options.
3. Software Development: Custom software development, web development, and application development services. Project-based engagements from requirements analysis through deployment and maintenance.
4. AI & Automation Services: AI consulting, strategy development, integration, and automation services. DSGVO-compliant implementations for business processes.
5. IT Security Services: Security solutions including firewall, antivirus, backup, patch management, and compliance services (ISO 27001, BSI).

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Smart ITS GmbH is a German IT service provider delivering six integrated service pillars: KI & Automatisierung (DSGVO-compliant AI consulting, on-premise AI assistants, and AI+RPA process automation), IT Infrastruktur (network, hardware, cloud, telephony setup), IT Beratung (consulting and procurement), IT Sicherheit (firewall, antivirus, Ivanti device control, ISO 27001/BSI compliance), IT Support (24/7 remote and on-site), and Software- und Webentwicklung (custom web, desktop, mobile, and cloud apps). Services are sold as project-based professional engagements and recurring managed services to KMU and large enterprises in Germany.

Product overview

Smart ITS GmbH is an IT services company offering a comprehensive portfolio of services rather than a single unified product. The core offering includes six main service pillars: (1) KI & Automatisierung (AI & Automation) for AI consulting, integration, assistant systems, and process automation; (2) IT Infrastruktur for network, hardware, and software solutions; (3) IT Beratung for consulting and system planning; (4) IT Sicherheit for security solutions including firewall, antivirus, and access control; (5) IT Support for 24/7 technical assistance; and (6) Software- und Webentwicklung for custom software and web development. Additionally, they offer Ivanti Device and Application Control as a specialized security add-on module for endpoint protection and data loss prevention.

Differentiator

Problem solved

Functional benefit

Products and services

• KI & Automatisierung (AI & Automation Services) DSGVO-compliant AI consulting, integration, AI assistant systems for employees, AI+RPA process automation, and industry-specific AI solutions for Construction, Industry, Retail, Healthcare, and Real Estate verticals. Includes on-premise AI deployment option.
• IT Infrastruktur (IT Infrastructure) IT infrastructure solutions covering network, hardware, software, notebooks, smartphones, tablets, LAN/WLAN, switches, printers, scanners, storage, cloud, VOIP telephony, and multimedia, tailored and configured to customer needs with sustainable scalability planning.
• IT Beratung (IT Consulting) IT consulting service covering requirements analysis, system inventory, documentation, solution recommendations, software and hardware procurement, system setup, and ongoing maintenance for businesses.
• IT Sicherheit (IT Security) IT security services including router/firewall, antivirus, device and application control, backup, patch management, access control, video surveillance, password protection, employee training, monitoring, data deletion, permission concepts, and policy development.
• IT Support 24/7 IT support services delivered on-site, via remote access, or at the company's office, with fast reaction and solution times for IT problems.
• Software- und Webentwicklung (Software and Web Development) Custom software development, product development, architecture and technology consulting, and agile project management covering web/desktop solutions, mobile apps, client-server applications, cloud solutions, and database systems using JavaScript, HTML5, CSS3, Angular, AWS, Azure, Docker, and REST.
• Ivanti Device and Application Control Endpoint data access and device control solution preventing data loss and theft through consistent policy implementation, controlling USB, FireWire, WiFi, and Bluetooth devices with detailed permission settings for endpoints.

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature8 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solution Provider partnership. Smart ITS is listed as a Microsoft Solution Provider partner, offering Microsoft 365, Azure, Copilot integrations, and related Microsoft technologies to customers.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bechtle AG: Germany's largest IT systems integrator and managed services provider, serving SMB and enterprise with infrastructure, software, and consulting across the same verticals Smart ITS targets. Direct competitor for German Mittelstand IT services and Microsoft-led engagements.
• CANCOM SE: German-headquartered hybrid IT and managed services provider with deep Microsoft, Azure, and cloud expertise, focused heavily on German SMB and mid-market. Direct competitor in managed services, IT consulting, and Microsoft solution deployments.
• SVA System Vertrieb Alexander GmbH: Mid-sized German IT systems integrator offering consulting, infrastructure, security, and managed services to Mittelstand and enterprise. Comparable as a Germany-focused, vendor-agnostic IT services firm of similar profile to Smart ITS.
• msg systems AG: German IT consulting and software development group with strong vertical specializations (insurance, healthcare, automotive, public sector). Comparable on the consulting-led, verticalized software/services model and German Mittelstand focus.
• Allgeier SE: German IT services and software group with consulting, custom development, and managed services across DACH. Comparable in offering breadth (consulting, software, infrastructure, security) and Mittelstand customer base.
• Controlware GmbH: Mid-sized German IT solutions provider specializing in network, security, datacenter, and managed services for enterprises. Direct peer on infrastructure, security, and Cisco/Lancom-style vendor partnerships.

Broad incumbents

• Computacenter plc: Large European IT infrastructure and managed services provider with significant DACH operations, competing for enterprise and mid-market infrastructure, workplace, and security spend. Broader incumbent operating at much larger scale.
• T-Systems (Deutsche Telekom): Subsidiary of Deutsche Telekom offering IT consulting, managed services, cloud, and security to German enterprise and public sector. Competes with Smart ITS on enterprise field sales and regulated-vertical wins, but at vastly larger scale and with broader portfolio.
• Avanade: Joint Accenture/Microsoft venture focused on Microsoft technology implementations (Azure, M365, Copilot, Dynamics). Direct competitor for Microsoft-led enterprise AI and digital workplace engagements in Germany.
• Sopra Steria (Germany): European IT services group with German operations offering consulting, systems integration, and digital services. Competes for German enterprise IT and transformation mandates, particularly in regulated industries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/SmartITS.de
• LinkedInlinkedin.com/company/smartits
• Instagraminstagram.com/smartits.de

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about smart its - smart it solutions