LogicMonitor

What LogicMonitor does

LogicMonitor is a Santa Barbara, California-based provider of LM Envision, a SaaS-based hybrid observability platform founded in 2007 that unifies infrastructure monitoring, cloud monitoring, log management, application performance monitoring (with OpenTelemetry-based distributed tracing), and Internet Performance Monitoring in a single telemetry pipeline. The company's core differentiator is Edwin AI, an agentic AIOps layer embedded in the platform that combines proprietary telemetry (over 2 trillion metrics daily across 5 million+ devices and 25 billion+ ingested metrics) with OpenAI-powered reasoning and Dexda-acquired ML to deliver alert correlation, root-cause analysis, and governed self-healing workflows with approvals, audit trails, and rollback. The platform offers 3,000+ out-of-the-box integrations and serves approximately 2,900 customers globally.

LogicMonitor serves large enterprises and managed service providers across financial services, healthcare, public sector, manufacturing, retail, and technology — with named customers including Bank of America, Fidelity, NHS, UCSF, Schneider Electric, Equinix, Google, Cloudflare, Carrier, and Autodesk. The company is controlled by Vista Equity Partners, which maintained its controlling stake through an $800 million strategic investment in November 2024 led by PSG and Golub Capital at a $2.4 billion valuation; the same capital base supported the $250M+ Catchpoint acquisition in December 2025 and ongoing geographic expansion into APAC (Singapore and New Zealand data centers) and EMEA (Deutsche Telekom managed-services alliance across DACH, Benelux, Nordics, and the UK).

The revenue model combines subscription SaaS contracts (ARR surpassed $400 million as of May 2026 with Edwin AI contributing one-third of bookings and growing approximately 200% year-over-year) with usage-based consumption tied to metrics, logs, traces, and devices, supplemented by professional services, training (LM Academy with 12,000+ accredited users), and revenue share from channel and managed-service partners. Distribution is hybrid: direct enterprise field sales targeting CIOs and IT leadership, a self-serve 14-day free trial driving product-led growth, and a multi-tier channel program spanning VARs, MSPs, Global Systems Integrators, strategic technology partners (AWS, ServiceNow, OpenAI, IBM, Azure, Google Cloud), and regional distributors.

Name

LogicMonitor

Legal name

LogicMonitor

Website

https://logicmonitor.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

LogicMonitor provides LM Envision, an AI-first hybrid observability platform (with Edwin AI for agentic AIOps) that unifies infrastructure, cloud, logs, APM, and digital experience monitoring for ~2,900 enterprise and MSP customers across financial services, healthcare, public sector, and other verticals globally.

Ownership category

akta.pro rank

Product category

IT Infrastructure Monitoring Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Application Performance Monitoring (APM) (HDABAJAB)

Keywords

• Hybrid observability platform
• Infrastructure monitoring software
• AIOps platform
• Network performance monitoring
• Application performance monitoring

Headquarters

HQ city

Santa Barbara

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations, Others

Revenue model

1. Subscription SaaS ARR: Primary revenue stream from SaaS subscription contracts; the company has surpassed $400 million in annual recurring revenue with Edwin AI now contributing one-third of total bookings and growing approximately 200% year over year.
2. Usage-based consumption elements: Usage-based components tied to metrics, resources, logs, traces, and devices tracked per the LM Envision pricing model alongside subscriptions.
3. Managed services via partners: Revenue share through managed services delivered by partners such as Deutsche Telekom, including across DACH, Benelux, Nordics, and the UK.
4. Professional services and training: Paid professional services, customer education programs (LM Academy), and certification (LMCP) that support implementation and ongoing optimization.

Pricing tiers

Go-to-market motion6 records

Distribution channels10 records

Marketing channels9 records

Core offering

LogicMonitor sells LM Envision, a SaaS-based, agentless, collector-driven hybrid observability platform that unifies infrastructure monitoring, cloud monitoring, log management (LM Logs), application performance monitoring (LM APM with OpenTelemetry-based distributed tracing), network monitoring, synthetics, and digital experience monitoring in a single pane of glass. The platform is augmented by Edwin AI, an agentic AIOps layer that correlates logs, metrics, and topology to deliver context-aware reasoning, alert noise reduction, root-cause analysis, and governed automated remediation. Customers subscribe annually with usage-based components and can also purchase professional services, training (LM Academy), and certification (LMCP).

Differentiator

Problem solved

Functional benefit

Brands

• LM Envision: LogicMonitor's flagship SaaS-based hybrid observability and AI-powered monitoring platform that unifies infrastructure, cloud, logs, and digital experience monitoring in one system.
• Edwin AI

Products and services

• LM Envision AI-first hybrid observability platform that unifies infrastructure, cloud, logs, networks, and digital experience monitoring with agentic AIOps in a single pane of glass. Processes 25B+ metrics ingested, offers 3,000+ integrations, dynamic thresholds, root-cause analysis, and customizable dashboards for enterprise IT operations teams.
• Edwin AI Agentic AI layer embedded in LM Envision providing event intelligence, AI automation, alert correlation, root-cause analysis, generative incident summaries, and orchestrated remediation actions. Includes specialized agents such as Change Requests Agent, Private Knowledge Base Agent, Similar Incidents Agent, and Similar Insights Agent. A Forrester TEI study reported 313% ROI over three years and payback in under 6 months; Edwin AI now contributes one-third of total bookings.

Quantifiable outcome

• 313% ROI over three years with payback in less than 6 months (Edwin AI, per Forrester TEI study)
• +6 more outcomes

Named customers21 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration52 records

AI capability4 records

Feature10 records

Partnerships

15 partnerships are on record, tiered flagship, core and minor.

• Dave Patnaik (APAC VP appointment)flagshipOthers · 8 June 2026LogicMonitor appointed Dave Patnaik as Vice President of Asia Pacific to drive regional growth initiatives, signaling the company's intent to strengthen its leadership presence in the APAC market.
• Deutsche TelekomflagshipChannel Partner/ Reseller/ Distributor · 18 May 2026Expanded availability of LogicMonitor's AI-first observability platform within Deutsche Telekom's managed services portfolio across DACH, Benelux, and the Nordics, building on successful operations in the UK since 2023. The UK partnership delivered measurable outcomes including prevention of 19 major incidents, reduction in reporting times from days to minutes, and real-time AI-driven insights for engineering teams.
• ChillisoftcoreChannel Partner/ Reseller/ Distributor · 22 April 2026LogicMonitor appointed Chillisoft as a distributor to expand its presence in Australia and New Zealand, planning to launch a data center in New Zealand later this year to support regional growth. The partnership aims to leverage Chillisoft's local presence and partner network to improve service delivery, support data sovereignty, and enable AI-driven IT operations.
• Climb Global SolutionscoreChannel Partner/ Reseller/ Distributor · 4 March 2026Climb (subsidiary of Climb Global Solutions, NASDAQ: CLMB) entered a U.S. distribution partnership with LogicMonitor to bring LogicMonitor's AI-first hybrid observability platform to its partner ecosystem, enabling VARs and MSPs to deliver predictive, full-stack observability across on-premises, hybrid, and multi-cloud environments.
• Catchpoint (acquired)flagshipStrategic or Co-development Partner · 2 December 2025LogicMonitor acquired Catchpoint (a New York-based Internet Performance and Digital Experience Monitoring provider) for over $250 million in cash, announced and completed in December 2025. The deal combines LogicMonitor's infrastructure and AI expertise with Catchpoint's internet-level performance data, integrating Catchpoint's synthetic, network, and real-user monitoring into the Edwin AI engine for predictive visibility across cloud, code, and the Internet.
• OpenAIflagshipStrategic or Co-development Partner · 21 January 2025Strategic collaboration embedding advanced OpenAI reasoning capabilities into LogicMonitor's Edwin AI agentic system. Combines LogicMonitor's deep observability data with OpenAI's intelligent automation to help IT teams move from alert overload to proactive and resilient operations. The partnership is featured prominently on LogicMonitor's partner page and is referenced as a strategic differentiator enabling AI-driven root cause analysis and reasoning.
• GieomminorStrategic or Co-development Partner · 8 January 2025LogicMonitor and Gieom partnered to strengthen operational resilience in financial services, announced January 8, 2025 from London, UK.
• AppDirectminorChannel Partner/ Reseller/ Distributor · 19 December 2024LogicMonitor and AppDirect partnered to bring hybrid observability solutions to IT service providers via the AppDirect ecosystem, announced December 19, 2024 from Santa Barbara, CA.
• Dexda (acquired)coreStrategic or Co-development Partner · 30 June 2021LogicMonitor acquired Dexda, a London-based big data and machine learning company founded in 2017, to enhance AIOps capabilities and accelerate AI/ML features. Dexda provides predictive fault detection and alarm management that automate incident prediction and prevention. Now integrated into LogicMonitor's Edwin AI platform.
• IBM (and Red Hat)flagshipStrategic or Co-development PartnerLogicMonitor, IBM, and Red Hat combine Edwin AI's observability and diagnosis capabilities with watsonx Code Assistant's playbook generation and Ansible's execution to deliver closed-loop, self-healing IT operations. Featured on LogicMonitor's partners page as a flagship technology alliance.
• Amazon Web Services (AWS)flagshipTechnology or IntegrationStrategic technology partner with deep integration for cloud monitoring. LogicMonitor de-risks cloud migrations, troubleshoots issues, modernizes workloads, and optimizes costs with real-time visibility across hybrid environments through LM Envision + AWS. LogicMonitor opened a new data center in Singapore with AWS (October 2024).
• ServiceNowcoreTechnology or IntegrationBi-directional ServiceNow integration that correlates insights from observability, security, APM, and ServiceNow CMDB data into a single ticket. Claims up to 90% alert noise reduction and faster MTTR with proactive outage prevention, real-time GenAI summaries, and recommended remediation actions escalated by priority/severity.
• Microsoft AzurecoreTechnology or IntegrationStrategic technology partner providing real-time visibility into the health, performance, and availability of Azure services alongside LogicMonitor's entire hybrid multi-cloud environment. Supports cloud migration, cost optimization, and workload modernization.
• Google CloudcoreTechnology or IntegrationStrategic technology partner providing complete visibility into the health, performance, and availability of Google Cloud Platform services in a single pane of glass alongside networks, servers, applications, containers, and more.
• SparkcoreStrategic or Co-development PartnerSpark identified as a key strategic partner in New Zealand supporting LogicMonitor's regional expansion with a new data center (opening later in 2026), expanded partner ecosystem, and local presence for improved performance, reduced latency, and data sovereignty requirements.

Scale indicators20 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Datadog: Datadog is a public, large-scale cloud observability and monitoring platform offering infrastructure, APM, log management, and increasingly AI-driven analytics. It is LogicMonitor's most direct large-scale competitor, with overlapping enterprise customers and similar SaaS subscription + usage-based pricing.
• New Relic: New Relic is a SaaS observability platform offering infrastructure, APM, logs, and network monitoring with a usage-based pricing model. It is a direct competitor in the enterprise hybrid observability category and recently added AI-assisted query and incident features comparable to LogicMonitor's Edwin AI.
• Sumo Logic: Sumo Logic is a cloud-native SaaS log management and observability platform with strong AIOps and security analytics positioning. It directly competes with LM Logs and LM Envision for enterprise log and infrastructure monitoring budgets, particularly in cloud-first customers.
• ScienceLogic: ScienceLogic is an AIOps and hybrid observability platform serving large enterprise and managed service providers. It is frequently compared to LogicMonitor in head-to-head evaluation content and competes for the same IT operations, MSP, and federal market opportunities.
• SolarWinds: SolarWinds provides infrastructure, network, and application monitoring for IT operations, including hybrid environments. LogicMonitor explicitly positions against SolarWinds (referenced in customer wins like Hain Celestial), and they compete directly in mid-market and enterprise infrastructure monitoring.
• Dynatrace: Dynatrace is a public observability and AIOps platform combining infrastructure monitoring, APM, and the Davis AI engine for automated root-cause analysis. It competes head-to-head with LogicMonitor in enterprise hybrid observability and has invested heavily in AI-led automation similar to Edwin AI.

Broad incumbents

• Splunk: Splunk (now part of Cisco) is a broad data platform with deep log management, observability, and SIEM capabilities. While its core strength is log analytics, it overlaps with LM Logs and Edwin AI signal ingestion, and it competes for enterprise observability budgets as a much larger incumbent.
• ServiceNow Cloud Observability: ServiceNow offers cloud observability as part of its broader workflow and ITSM platform, including bi-directional integration with LogicMonitor. As a strategic partner and competitor, it threatens to bundle observability into ITSM workflows, leveraging its dominant enterprise footprint.
• Cisco AppDynamics: AppDynamics is Cisco's enterprise APM and infrastructure observability platform, integrated into Cisco's broader networking and security portfolio. It competes with LM APM and LM Envision in large enterprise environments and benefits from Cisco's distribution scale.

Emerging players

• Chronosphere: Chronosphere is a cloud-native observability platform focused on metrics management, cost control, and AIOps for high-scale Kubernetes environments. It is an emerging competitor that overlaps with LM Envision's cloud and AIOps capabilities, particularly targeting modern cloud-native enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LogicMonitor
• Facebookfacebook.com/LogicMonitor
• LinkedInlinkedin.com/company/logicmonitor

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries2 records

Funding overview

Funding rounds7 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LogicMonitor