Hopper
- Company typePrivate
- Founded2015
- HeadquartersMontréal, Canada
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingSoftware
Hopper firmographics
Firmographics- Name
- Hopper
- Legal name
- Hopper Inc.
- Website
- https://hopper.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Hopper industry classification
Industry- Product category
- Online Travel Booking Platform
- NAICS
- Travel Agencies (561510)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Air Booking Platforms & Flight Marketplaces (THALAFAA)
- akta.pro secondary industry
- Ground Transport Booking Platforms (Rail/Bus/Shuttle) (THALAFAD)
Keywords
Where Hopper is headquartered
LocationHeadquarters
- HQ city
- Montréal
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Hopper business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Travel Booking Commission: Transaction-based revenue from flight, hotel, and car rental bookings made through the platform. Takes commission on each booking completed through the OTA channel.
- B2B FinTech Services (HTS): Revenue from providing travel technology solutions to enterprise clients including banks and airlines. Includes white-label platforms, API access, and technology licensing. Now represents majority of company revenue.
- FinTech Products: Revenue from fintech add-ons including Price Freeze, Cancel for Any Reason, Change for Any Reason, and Leave for Any Reason protection products
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Consumer travel booking platform |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels4 records
Hopper product offering
Product offeringCore offering
Hopper operates a mobile-first travel booking platform that sells flights, hotels, car rentals, and short-term rentals directly to consumers via its app and website, augmented by AI-driven price prediction and fintech flexibility products such as Price Freeze, Cancel for Any Reason, and Change for Any Reason. Through Hopper Technology Solutions (HTS) / Hopper Cloud, the company separately licenses its travel technology infrastructure, white-label booking portals, AI customer service agents, and ancillary revenue tools to banks, airlines, and other travel providers.
Product overview
Hopper is a travel booking platform that has evolved from a consumer flight prediction app into a comprehensive travel super-app. The core product is the Hopper mobile app offering flights, hotels, and car rentals with AI-powered price prediction. The platform is complemented by fintech travel flexibility products (Price Prediction, Change for Any Reason, Cancel for Any Reason, Leave for Any Reason, Premium Disruption Assistance) that provide booking protection and price guarantees. Hopper operates two distinct business segments: a direct-to-consumer app with over 120 million downloads, and a B2B technology division (Hopper Cloud/HTS) that provides white-label travel technology to banks and airlines including HTS Seat Upgrades for airline revenue optimization and HTS Assist for AI-powered customer service. The company also expanded into short-term rentals via Hopper Homes and acquired SMOOSS to enhance its B2B fintech offerings.
Differentiator
Problem solved
Functional benefit
Brands
- Hopper Technology Solutions (HTS): B2B travel technology solutions platform providing AI-driven travel technology to banks and financial institutions
- Hopper Cloud
- Hopper Homes
- HTS Seat Upgrades
- HTS Assist
Products and services
- Hopper Main App Mobile-first consumer travel booking platform offering flights, hotels, car rentals, and short-term rentals, with AI-powered price prediction and fintech flexibility add-ons. Targets individual travelers, particularly Gen Z and Millennials.
- Price Prediction
Quantifiable outcome
- 88% customer satisfaction parity with human agents for AI customer service
- +5 more outcomes
Companies that use Hopper
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Hopper technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature7 records
Hopper partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and supporting.
- Royal Bank of Canada (RBC)coreLong-term deal for HTS (Hopper Technology Solutions) to power RBC's Avion Rewards travel program. New portal launching in 2026 allows Avion members to book flights, hotels, car rentals, and activities using loyalty points with access to Hopper's travel flexibility products. Expected to generate mid-eight figures in annual revenue.
- CorsairsupportingAirline leveraging HTS Seat Upgrades platform for dynamic seat upgrade monetization with dynamic pricing and integration with airline systems. Platform offers potential 20% increase in revenue for airlines.
- Airlines in Singapore, Japan, and South KoreasupportingHTS Assist AI customer service platform deployed across airline partners in Asia Pacific region, handling customer inquiries with 88% satisfaction parity and 65% cost reduction.
- SMOOSSsupportingAcquisition of Paris-based SMOOSS to enhance Hopper Cloud initiative serving airline and travel industry partners. Aimed at expanding fintech portfolio and improving services like ancillary revenue streams and passenger recovery processes.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Hopper competitors and assessment
Company assessmentDirect peers
- Booking Holdings: Parent of Booking.com, Priceline, KAYAK, and OpenTable — the world's largest OTA group. Direct competitor with overlapping product offering (flights, hotels, cars) and similar commission-based business model.
- Expedia Group: Major global OTA operating Expedia, Hotels.com, Vrbo, and Hotels.com. Directly competes on flights/hotels/cars and previously powered the RBC Avion Rewards travel program that Hopper just won — making them the most direct head-to-head competitor for B2B loyalty platforms.
- Trip.com Group: Owner of Trip.com, Skyscanner, and Ctrip. Direct OTA competitor across Asia-Pacific, mirroring Hopper's white-label B2B offering with airlines and financial institutions.
- Airbnb: Leading alternative accommodations marketplace, mobile-first, direct-to-consumer. Comparable travel super-app distribution funnel targeting Gen Z/millennial travelers, and a competitor in the "stays" category overlapping with Hopper Homes.
- KAYAK (Booking Holdings): Flight/hotel/car price comparison and meta-search platform owned by Booking Holdings. Competes with Hopper on flight discovery and price prediction, sharing the comparison and booking funnel.
- Skyscanner: Flight search/comparison platform now owned by Trip.com — directly comparable flight-booking marketplace with similar international, mobile-first traveler base.
Broad incumbents
- Google Travel: Google's search, Maps, and Travel products offer flight/hotel discovery with the search giant's traffic dominance. Indirect competitor positioning becomes direct as Google expands transactional bookings.
- Sabre Corporation: Global Distribution System (GDS) providing airline merchandising, analytics, and B2B travel technology to airlines and travel agencies. Comparable B2B infrastructure layer serving airlines with similar technology-licensing motion.
- Amadeus IT Group: European-headquartered GDS and travel technology provider to airlines, hotels, and travel sellers. Comparable B2B travel-tech operating model where technology is licensed to enterprise travel suppliers.
Emerging players
- Plusgrade: Specialized ancillary revenue and ancillary monetization platform for airlines — directly comparable to HTS Seat Upgrades product line, serving the same B2B customer profile (airlines seeking ancillary revenue uplift).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Hopper social profiles
Digital presenceHopper financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hopper leadership team
Management profileNumber of profiles
Profiles8 records
Hopper subsidiaries and ownership
Company hierarchySubsidiaries3 records
Hopper funding detail
Funding detailFunding overview
Funding rounds12 records
Investors22 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hopper M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hopper
What does Hopper do?
Hopper operates a mobile-first travel booking platform that sells flights, hotels, car rentals, and short-term rentals directly to consumers via its app and website, augmented by AI-driven price prediction and fintech flexibility products such as Price Freeze, Cancel for Any Reason, and Change for Any Reason. Through Hopper Technology Solutions (HTS) / Hopper Cloud, the company separately licenses its travel technology infrastructure, white-label booking portals, AI customer service agents, and ancillary revenue tools to banks, airlines, and other travel providers.
Is Hopper a public or private company?
Hopper is a private company. It is classified as venture growth investor backed and is currently operating.
When was Hopper founded?
Hopper was founded in 2015. It employs 501 to 1,000 people.
Where is Hopper based?
Hopper is headquartered in Montréal, Canada, in the North America region.
How does Hopper make money?
Three revenue lines are on record. Travel Booking Commission is the primary driver. The others are B2B FinTech Services (HTS) and finTech Products.
Who are Hopper's main competitors?
Direct peers on record are Booking Holdings, Expedia Group, Trip.com Group, Airbnb, KAYAK (Booking Holdings) and Skyscanner. Broad incumbents are Google Travel, Sabre Corporation and Amadeus IT Group. Plusgrade is listed as an emerging player.
Does Hopper have an API?
No public API is recorded for Hopper.
What industry is Hopper in?
Hopper's product category is Online Travel Booking Platform. Its primary akta.pro industry code is THALAFAA, Air Booking Platforms & Flight Marketplaces, with a secondary code of THALAFAD, Ground Transport Booking Platforms (Rail/Bus/Shuttle). Its NAICS code is 561510 and its SIC code is 4700.