What InDebted does

InDebted is an AI-native global collections infrastructure company headquartered in Sydney, Australia, founded in 2016 and operating under InDebted Holdings Pty Ltd. It serves 130+ enterprise clients across financial services, fintech, BNPL, telco, utilities, energy, government and embedded-finance sectors in eight or more markets (US, Canada, Mexico, UK, UAE, Australia, New Zealand, and Germany), with ~70% of revenue sourced from US operations and ~300 employees of which nearly half sit in the US. Its product suite covers the full collections lifecycle: Receive (AI-native first-party collections platform), Collect (fully managed omnichannel third-party collections), Release (liquidity / late-stage portfolio transfer product), and Comply (API-first programmable compliance engine), supported by a self-serve Customer Portal used by ~86% of paying customers.

The technology stack is built around a proprietary Data Lake of 1.8B+ unique customer insights that trains in-house ML models for next-best-action decisioning, send-time optimisation, channel selection, and a 225-keyword proactive vulnerability detection system launched in January 2024. Conversational and Voice AI handle inbound requests and outbound campaigns (AI-written messages convert ~32% higher; AI assistants achieve 97% classification accuracy and an 80% resolution rate with zero SLA breaches across the reporting period), and ~half of deployed code is now AI-generated. The platform is ISO 27001, ISO 9001, SOC 2 Type 2, PCI and GDPR compliant and holds debt-collection licensing across the US (NMLS company registry 908487), Canada, Australia, New Zealand and the UK.

Revenue is generated through a mix of models: subscription/platform fees for Receive and Comply, contingency and success fees for Collect, and transaction economics on Release portfolio transfers. Pricing is quote-based and bespoke by region, average account balance and monthly volume, sold via enterprise direct sales with multi-year contracts. Distribution combines direct field sales, OEM/embedded integrations (Klarna, Solaris, Trustly, Snap Finance), and regional partnership / acquisition vehicles including AmSher (US telecom), Debtworks (NZ), Reminda, and Meedaf (UAE).

Name

InDebted

Legal name

InDebted Holdings Pty Ltd

Website

https://indebted.co

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

251–500 employees

Short description

InDebted is an AI-native global collections infrastructure company offering Receive (first-party), Collect (third-party), Release (liquidity), and Comply (compliance) products to 130+ enterprise clients across financial services, fintech, BNPL, telco, utilities, and government in eight or more markets.

Ownership category

akta.pro rank

Product category

Debt Collection Software

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Debt Buying & Portfolio Acquisition (Charged-Off Receivables) (FSAKAJAC), Debt Buying / Portfolio Acquisition & Recovery (Debt Purchasers) (BPAAAEAG), Collections, Delinquency Management & Bad Debt Recovery (EDALAJAG), Utilities/Telecom & Other Non-Financial Receivables Collections (FSAKAJAN)

Keywords

• Debt collection software
• AI collections platform
• First-party collections
• Third-party collections
• Collections infrastructure

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Receive SaaS / first-party platform: AI-native first-party collections platform (Receive) sold to enterprise lenders, fintechs, telcos, utilities and government organisations via subscription / platform fees with implementation services. Revenue mix skewed to long-term enterprise contracts.
2. Collect managed third-party collections: Fully managed third-party collections (Collect) charged via contingency / success fees tied to amounts recovered on consumer credit, missed payments, chargebacks, telco, utilities and debt-buyer portfolios. Performance-linked revenue model.
3. Release liquidity / portfolio transfer: Selective purchase/transfer of late-stage debt portfolios from existing Collect clients using data-informed valuation. Generates capital deployment-style revenue (transaction economics on portfolio purchase).
4. Comply compliance API: API-first compliance infrastructure (Comply) sold to enterprises and internal stakeholders for real-time jurisdiction-specific compliance evaluation across communications channels.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

InDebted sells an AI-native collections infrastructure platform that helps enterprises recover overdue consumer debt through both first-party in-house collections (Receive SaaS) and fully managed third-party collections (Collect), with omnichannel digital engagement, ML-driven personalisation, and built-in compliance. It also offers Release, a selective late-stage portfolio transfer product, and Comply, an API-first compliance engine.

Product overview

InDebted is an AI-native global collections infrastructure company offering a unified platform-plus-modules architecture spanning the entire collections lifecycle. Its four primary products are Receive (first-party, in-house AI-native collections software for enterprises), Collect (fully managed third-party collections service with omnichannel engagement and the embedded Customer Portal), Release (liquidity product enabling late-stage portfolio transfers for existing clients) and Comply (API-first compliance infrastructure that evaluates and audits communications across markets). Supporting modules include the Customer Portal (self-serve debt resolution), Collect's AI (generative + conversational + voice AI powering Collect), and the underlying Machine Learning / Data Lake platform (1.8B+ behavioural insights). Together Receive + Collect + Release cover first-party, third-party and liquidity stages of the collections ecosystem, with Comply providing cross-cutting compliance intelligence.

Differentiator

Problem solved

Functional benefit

Brands

• Collect: Third-party collections solution offering a fully managed, AI-powered, omnichannel collections service as an alternative to traditional agencies.
• Receive
• Release
• Comply

Products and services

• Receive Receive is InDebted's AI-native first-party debt collection platform sold to enterprise lenders, fintechs, telcos, utilities, BNPL providers and government agencies. It combines predictive AI decisioning, behavioural scoring, next-best-action modelling, omnichannel digital-first engagement and 130+ analytics dashboards to automate in-house collections workflows, with reported 35% reduction in operational costs and +15% increase in cash collected. ISO 27001, PCI and GDPR compliant.
• Collect Collect is InDebted's fully managed third-party collections service positioned as an alternative to traditional debt collection agencies. It supports over 4.3M active accounts globally via omnichannel engagement (email, SMS, live chat, voice and self-serve portal) with multilingual capability in English, French Canadian and Spanish, ML-driven personalisation delivering up to 30% uplift in collections performance, and AI-written messages that convert 32% higher than human-authored ones. ISO certified, SOC 2 Type 2 and PCI compliant.
• Release Release is InDebted's selective liquidity product that offers existing clients an alternative to traditional debt sale. It uses real account performance data to price and transfer late-stage debt portfolios already managed by InDebted, operating within the same infrastructure so consumer experience, compliance frameworks and operational workflows remain unchanged. Live in Australia, New Zealand and Canada at launch.
• Comply Comply is an API-first compliance infrastructure product that prevents non-compliant interactions before they happen across first and third-party collections. It evaluates outbound messages in real time against jurisdiction-specific rules, detects vulnerability/hardship signals across inbound email, webchat, SMS and voice, and provides auditable monitoring with full traceability, severity ratings and trace IDs linked to statutory sources.

Quantifiable outcome

• Up to 40% higher liquidation than voice-only collections
• +10 more outcomes

Named customers19 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability13 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered flagship regional partner, core m&a, flagship enterprise client, strategic enterprise client and core infrastructure partner.

• Meedafflagship regional partnerStrategic or Co-development Partner · 1 September 2025Meedaf established a strategic partnership with InDebted in September 2025 and invested in InDebted's UAE division to expand regional presence and transform debt resolution in the UAE.
• Debtworkscore m&aStrategic or Co-development Partner · 1 July 2025In July 2025 InDebted acquired New Zealand-based Debtworks to strengthen its presence in New Zealand; integration leveraged Debtworks' sector expertise and leadership, and Leyden Tolhurst was appointed first NZ-based Managing Director.
• AmShercore m&aStrategic or Co-development Partner · 1 July 2025In July 2025 InDebted acquired US-based collections agency AmSher to deepen its strategic expansion into the US telecommunications sector and accelerate AI-powered telecom collections.
• Remindacore m&aStrategic or Co-development Partner · 1 October 2023Reminda was acquired by InDebted in October 2023 as part of its global M&A strategy to expand collections capability.
• Klarnaflagship enterprise clientOEM/ Whitelabel/ Licensing PartnerKlarna uses InDebted as its preferred collections partner across multiple markets (US, Australia, Canada and New Zealand) via a custom API extension; 97% of paying Klarna customers self-serve their accounts.
• Solarisstrategic enterprise clientTechnology or IntegrationSolaris integrates Receive into its embedded-finance platform for credit management end-to-end via its partners; Sergey Zhuravskiy is Head of Dunning & Collections at Solaris.
• Trustlystrategic enterprise clientTechnology or IntegrationTrustly uses InDebted's Collect solution globally; collections performance increased 20x during a period when monthly referrals grew 12x, recovering $4M USD in otherwise lost revenue.
• Snap Financestrategic enterprise clientTechnology or IntegrationSnap uses InDebted for digital-first collections supporting its lease-to-own model; InDebted is Snap's collections partner and is the only partner offering omnichannel Spanish voice and digital in the US.
• Stripecore infrastructure partnerTechnology or IntegrationStripe is InDebted's secure payment processing partner for compliance and consumer payments, integrated into the platform with PCI compliance.

Scale indicators18 records

Recent moves9 records

Expansion highlights7 records

Regional players

• Latitude Financial Services: Latitude Financial Services is an Australia/NZ-focused consumer lender and digital payments provider that has invested in collections capabilities and partners with regional debt collection vendors. Comparable to InDebted's ANZ enterprise customer base (e.g., Zip, Cash Converters, Amber Electric) and demonstrates the regional collections market InDebted serves from its Sydney HQ.

Broad incumbents

• Experian: Experian is a global credit bureau and consumer data analytics firm whose collections and recovery products (including skip tracing and decisioning) compete with InDebted's data and analytics capabilities. Comparable as a regulated data-and-decisioning incumbent serving similar lender and fintech customers.
• FICO: FICO provides analytics, scoring, and decisioning platforms widely used across consumer lending and collections, including the FICO Score and customer communication tools. Comparable to InDebted's data-driven ML decisioning and behavioural scoring within Receive, though at a much broader scale and across the full lending lifecycle.
• PRA Group: PRA Group is one of the largest global purchasers of nonperforming loans and operates a digital-first recovery platform across North America, Europe, and Australia. Comparable to InDebted as a global debt buyer using technology-led servicing, with overlap on InDebted's Release liquidity product and Collect third-party servicing.
• Encore Capital Group: Encore Capital Group is a global debt buyer and collections operator (Cabot Credit Management, Midland Credit Management) that is digitising its portfolios. A broad incumbent in third-party debt buying and recovery, overlapping with InDebted's Collect and Release liquidity/portfolio transfer product.
• EOS Solutions: EOS Solutions is part of the EOS Group, a major European debt collection services provider serving banks, utilities, and telcos across multiple jurisdictions. Comparable to InDebted's Collect managed third-party services and broad regulatory multi-jurisdiction footprint.

Direct peers

• Prodigal: Prodigal provides AI-driven consumer engagement and debt recovery tools for lenders and collections agencies, with conversational AI and machine-learning analytics. Closely aligned to InDebted's Receive (first-party) and Collect (third-party) offerings and the same enterprise lender customer segment.
• TrueAccord: TrueAccord is a direct competitor offering AI-native digital debt collection and recovery, serving large enterprises including banks, fintechs, and BNPL providers. Highly comparable to InDebted's Receive and Collect products in product, customer base, and machine-learning-led engagement model.

Emerging players

• Skyscend (FCP): Skyscend (formerly FCP) offers AI-driven collections and recovery workflows with consumer self-service portals for lenders and fintechs. Comparable to InDebted's Receive first-party collections platform on functionality and enterprise lender customers.
• CollectWise: CollectWise is an AI-native third-party debt collection agency that uses machine learning and consumer-centric digital engagement to recover debt for lenders and debt buyers. Directly comparable to InDebted's Collect solution in business model and target customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/10600091
• Xx.com/indebtedhq

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries3 records

Funding overview

Funding rounds9 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InDebted