Turnout
Turnout is an AI-powered consumer advocacy platform combining its proprietary AI agent Jake with licensed human advocates to help Americans navigate Social Security Disability claims, Veterans benefits, Medicare healthcare, and IEP education processes across all 50 states.
- Company typePrivate
- Founded2024
- HeadquartersDel Mar, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Turnout does
Turnout is an AI-powered consumer advocacy platform founded in 2024 and headquartered in Del Mar, California. The company helps Americans navigate complex government, healthcare, education, and financial systems by combining its proprietary AI agent "Jake" with licensed human advocates. Jake automates approximately 60% of administrative tasks including eligibility checks, form pre-filling, deadline tracking, wait-time management, record retrieval, and document filing, while identifying moments requiring human expert involvement. The platform operates across four core service verticals: Social Security Disability (SSDI/SSI applications, reconsiderations, ALJ hearings), Veterans Benefits, Healthcare Advocacy (Medicare coverage, care navigation, cost savings), and Education Advocacy (IEP process support), supported across all 50 U.S. states.
The company operates a direct-to-consumer, freemium model with self-service onboarding that takes under 30 minutes versus 5 days to 3 weeks for traditional advocacy providers. Distribution channels include the turnout.co website, dedicated toll-free phone lines per service vertical, and healthcare provider referral channels covered by Medicare, United Healthcare, Aetna, and BlueShield. Marketing relies on a flagship Steve Harvey celebrity brand partnership, a content/blog hub, and earned media coverage; the average customer uses 1.8 services, creating cross-sell opportunities. Since launch, Turnout reports having returned over $40 million to Americans through tax debt relief and Social Security Disability claims.
Turnout has raised approximately $56.4 million across three funding rounds: an SEC-registered exempt offering of $11.4 million in November 2024, a $21 million seed round co-led by Shine Capital and LGVP in September 2025, and a $35 million Series A in June 2026 led by HighPost Capital at a $400 million post-money valuation. The company is led by founder and CEO Itai Hirsch, operates with 11-50 employees (with plans for 50% headcount expansion), and has grown its client base over 5x since the seed round.
Turnout firmographics
Firmographics- Name
- Turnout
- Legal name
- Turnout Technologies, Inc.
- Website
- https://turnout.co
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Turnout is an AI-powered consumer advocacy platform combining its proprietary AI agent Jake with licensed human advocates to help Americans navigate Social Security Disability claims, Veterans benefits, Medicare healthcare, and IEP education processes across all 50 states.
- Ownership category
- akta.pro rank
Turnout industry classification
Industry- Product category
- Consumer Advocacy Services
- NAICS
- Educational Support Services (611710), Educational Services (611), Social Advocacy Organizations (8133)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IEP Meeting Advocacy & Representation (EDAKACAB)
- akta.pro secondary industries
- IEP/504 Planning & Advocacy for LD/Dyslexia (EDAKAJAI), Transition Planning within the IEP (Postsecondary/Employment) (EDAKACAL)
Keywords
Where Turnout is headquartered
LocationHeadquarters
- HQ city
- Del Mar
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Turnout business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Advocacy Services Fees: Turnout charges fees for its advocacy services that help Americans navigate government and financial processes. Some services are free while others require payment. Government agency fees for official forms are separate and must be paid directly to government agencies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free consultation with paid services for ongoing advocacy support |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Turnout product offering
Product offeringCore offering
Turnout is an AI-powered consumer advocacy platform that combines its proprietary AI agent "Jake" with licensed human advocates to help individual Americans navigate and secure government benefits claims and public system processes, including Social Security Disability, Veterans Affairs benefits, Medicare healthcare navigation, and special education (IEP) advocacy. The platform automates roughly 60% of administrative tasks such as form completion, eligibility checks, and record retrieval, reducing typical onboarding from several days to under 30 minutes while pairing clients with licensed advocates for the substantive case work.
Product overview
Turnout is an AI-powered consumer advocacy platform that combines its proprietary AI agent 'Jake' with licensed human advocates to help Americans navigate complex government, healthcare, education, and financial systems. The platform operates across four main service verticals: Social Security Disability (including SSDI Application, SSI Application, Reconsideration, and ALJ Hearing Representation), Veterans Benefits, Education Advocacy, and Healthcare Advocacy (covering Medicare coverage, medical care navigation, daily care support, and cost savings). Jake automates approximately 60% of administrative tasks—handling wait times, record retrieval, form completion, and identifying when human expert involvement is needed—while licensed advocates apply subject-matter expertise to drive better outcomes. The company also offers a Partnership Program for organizations to refer clients to the platform.
Differentiator
Problem solved
Functional benefit
Brands
- Jake: AI agent/orchestrator that automates approximately 60% of tasks in government form processes such as tax debt relief and Social Security Disability claims
Products and services
- Social Security Disability Advocacy
Quantifiable outcome
- 60% of government form tasks automated by AI
- +4 more outcomes
Companies that use Turnout
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles4 records
Turnout technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature1 record
Turnout partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship and core.
- Steve HarveyflagshipCelebrity partner and brand ambassador. Steve Harvey partnership page on turnout.co features testimonials and promotional content. Quote: 'Everyone deserves people on their side. That's why I believe in Turnout.' Partnership spans all service lines to increase awareness among Americans navigating complex government systems.
- MedicarecoreHealthcare advocacy services covered by Medicare. Turnout pairs clients with healthcare advocates who coordinate between doctors, resolve billing disputes, and manage care coordination.
- United HealthcarecoreInsurance partner for healthcare advocacy coverage. Services include understanding Medicare coverage, navigating medical care, and cost savings support.
- AetnacoreInsurance partner for healthcare advocacy coverage. Turnout helps coordinate providers, referrals, and coverage questions.
- BlueShieldcoreInsurance partner for healthcare advocacy coverage. Services covered for members needing chronic pain, neurological disorders, heart disease, cancer, diabetes, mental health, and other conditions.
Scale indicators11 records
Recent moves8 records
Expansion highlights6 records
Turnout competitors and assessment
Company assessmentDirect peers
- Citizens Disability: Citizens Disability is a dedicated Social Security Disability advocacy firm offering application help, reconsideration and hearings support. It competes head-to-head with Turnout's core SSDI service bundle and shares the same target customer.
- PinnacleCare: PinnacleCare provides personalized health advocacy and medical navigation, including second opinions, care coordination and insurance support. It mirrors Turnout's Healthcare Advocacy offering, especially around Medicare-covered care navigation.
- Optima Tax Relief: Optima Tax Relief is a leading consumer-facing tax-debt resolution firm offering IRS negotiation and back-tax help. It directly overlaps Turnout's tax-debt relief use cases and shares the same consumer-advocacy positioning.
- Allsup: Allsup is a long-established national provider of Social Security Disability and VA disability claims representation. It directly overlaps Turnout's largest service line (SSDI/SSI applications, reconsideration, ALJ hearings) with licensed advocates and is the most analogous incumbent peer.
- Anthem Tax Services: Anthem Tax Services provides IRS tax resolution and tax-debt relief for individuals. It is comparable to Turnout's tax-debt advocacy offerings, with overlapping target customers and similar fee-for-service economics.
- Health Advocate, Inc. Health Advocate is a nationwide healthcare advocacy and navigation service helping members with billing, insurance and provider coordination. It is directly comparable to Turnout's Healthcare Advocacy vertical and often reimbursed by employer/insurer plans.
Others
- Patient Advocate Foundation: Patient Advocate Foundation is a national nonprofit providing case-management and benefits navigation for patients with chronic, life-threatening or debilitating illnesses. It serves an overlapping population to Turnout's Healthcare Advocacy vertical but is grant-funded rather than a paid consumer product.
Emerging players
- GoodRx: GoodRx is a consumer healthcare cost-navigation platform that helps users compare drug prices and find discounts. While its core product is pharma pricing rather than full advocacy, it shares Turnout's D2C, AI-enabled consumer-health-navigation positioning and target audience.
- Solace Health: Solace is an emerging digital health advocacy platform that pairs patients with advocates for insurance, billing and care coordination. It overlaps with Turnout's Healthcare Advocacy vertical but focuses more narrowly on insurance disputes and is earlier-stage.
Broad incumbents
- Maximus: Maximus is a large government services contractor operating health, disability and citizen-services programs for federal and state agencies. It is a broader incumbent that touches the same end-user (SSDI/Medicaid beneficiaries) but delivers primarily through government contracts rather than direct-to-consumer AI.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Turnout social profiles
Digital presenceTurnout financial estimates
Financial estimateRevenue estimate
Valuation estimate
Turnout leadership team
Management profileNumber of profiles
Profiles1 record
Turnout funding detail
Funding detailFunding overview
Funding rounds3 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Turnout M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Turnout
What does Turnout do?
Turnout is an AI-powered consumer advocacy platform that combines its proprietary AI agent "Jake" with licensed human advocates to help individual Americans navigate and secure government benefits claims and public system processes, including Social Security Disability, Veterans Affairs benefits, Medicare healthcare navigation, and special education (IEP) advocacy. The platform automates roughly 60% of administrative tasks such as form completion, eligibility checks, and record retrieval, reducing typical onboarding from several days to under 30 minutes while pairing clients with licensed advocates for the substantive case work.
Is Turnout a public or private company?
Turnout is a private company. It is classified as venture growth investor backed and is currently operating.
When was Turnout founded?
Turnout was founded in 2024. It employs 1 to 10 people.
Where is Turnout based?
Turnout is headquartered in Del Mar, United States, in the North America region.
How does Turnout make money?
One revenue line is on record: advocacy Services Fees.
Who are Turnout's main competitors?
Direct peers on record are Citizens Disability, PinnacleCare, Optima Tax Relief, Allsup, Anthem Tax Services and Health Advocate, Inc.. Patient Advocate Foundation is listed as an others. Emerging players are GoodRx and Solace Health. Maximus is listed as a broad incumbent.
Does Turnout have an API?
No public API is recorded for Turnout.
What industry is Turnout in?
Turnout's product category is Consumer Advocacy Services. Its primary akta.pro industry code is EDAKACAB, IEP Meeting Advocacy & Representation, with a secondary code of EDAKAJAI, IEP/504 Planning & Advocacy for LD/Dyslexia. Its NAICS code is 611710 and its SIC code is 7372.