Contactable

What Contactable does

Contactable is a South Africa-headquartered, privately held provider of an Integrated Identity Platform (IIP) that delivers digital onboarding, eKYC, biometric identity proofing, and AI-driven orchestration to enterprises across regulated industries. Founded in 2012 and based in Centurion, the company operates an API-first architecture accessible via smartphone, tablet, web, BOT, kiosk, USSD, agent, and in-store channels, processing between 25 and 30 million API calls per month and completing 150,000 to 200,000 KYC verifications monthly, with over 90% of verifications completed programmatically through self-KYC without client intervention. The product portfolio spans Customer Digital Onboarding, Customer Digital Identity, E-KYC, multi-modal biometrics (palm vein, facial recognition, liveness detection, voice), Digital AI Orchestration, Data Integration, Company Verification (KYB), and a dedicated Self-RICA SIM Registration module built around South African FICA and RICA compliance, plus the GoVerify sub-brand.

The company monetizes on a B2B transaction-fee basis with quote-based enterprise pricing, serving Financial Services (including an F&I solution approved by four leading South African banks), Telecommunications, Retail, Automotive, Healthcare, Online Gaming, Public Sector, and Blockchain Solutions. Go-to-market is direct enterprise sales with API integration into customer systems, supported by content marketing, industry-event sponsorship (Gold Sponsor of MTN's Tadhack South Africa), and CEO-level thought-leadership positioning (Liminal / One World Identity podcast). The company is venture-backed following a $13.5 million September 2025 round led by Venture Capitalworks with Fireball Capital, Ke Nako Capital, and Mavovo, capital that is explicitly earmarked for African continental expansion, deeper AI orchestration, self-sovereign identity capabilities, and payments integration.

Name

Contactable

Legal name

Contactable

Website

https://staycontactable.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Contactable is a South African API-first Integrated Identity Platform providing digital onboarding, eKYC, and multi-modal biometric verification to regulated enterprises across African financial services, telecommunications, retail, automotive, healthcare, and public-sector clients via transaction-based pricing.

Ownership category

akta.pro rank

Product category

Digital Identity and KYC Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Investigation and Personal Background Check Services (561611)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Identity Verification, Proofing & KYC (IDV) (HDAEAJAI)

akta.pro secondary industries

Identity Verification & Proofing (IDV, KYC, Biometrics) (HDADAAAF), Data, Evidence & Document Verification (IDV) for KYC (FSAMAMAN), Fraud Prevention & Identity Verification (IDV/KYC) (BPAMAEAI)

Keywords

• Digital identity verification
• Biometric authentication
• KYC compliance platform
• Customer onboarding API
• Identity orchestration

Headquarters

HQ city

Centurion

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. API-based KYC and Identity Verification: Contactable generates revenue through API calls and transaction-based verification services. The platform processes between 25 to 30 million API calls per month and completes 150,000 to 200,000 KYC verifications monthly. Revenue is derived from per-transaction or volume-based pricing for identity verification, biometric authentication, and onboarding services delivered to enterprise customers.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Contactable operates an Integrated Identity Platform (IIP) that provides API-first digital identity, customer onboarding, and KYC (Know Your Customer) verification services for enterprise clients in regulated industries. The platform combines multi-modal biometric authentication (palm vein, facial recognition, liveness detection, voice biometrics), AI-driven orchestration, and integrations with multiple data providers to automate identity verification across channels including smartphone, tablet, web, BOT, kiosk, USSD, agent, and in-store. It processes 25-30 million API calls and 150,000-200,000 KYC verifications monthly, serving banks, telecoms, retailers, motor dealerships, healthcare providers, and government entities across Africa.

Product overview

Contactable operates as an Integrated Identity Platform (IIP) that provides a unified platform-plus-modules architecture for digital identity, onboarding, and KYC verification. The core IIP platform serves as the orchestration layer, integrating multiple specialized modules including Customer Digital Onboarding (for cross-channel API-based onboarding), Customer Digital Identity (for digital authentication), E-KYC (AI-driven verification), Biometrics Multi Modal (palm vein, facial, voice, liveness), Digital AI Orchestration (workflow orchestration), Data Integration (multi-provider access), Company Verification (business/KYB), and Self-RICA SIM Registration (telecom compliance). The company also offers GoVerify as a verification sub-brand. The platform automates verification workflows, completing 150,000-200,000 KYC verifications monthly with over 90% processed programmatically.

Differentiator

Problem solved

Functional benefit

Products and services

• Integrated Identity Platform (IIP) Core orchestration platform that integrates digital identity, onboarding, and KYC processes into a single API-accessible layer, eliminating the need for businesses to manage multiple vendors, complex licenses, and individual software integrations. Designed for enterprise clients across financial services, telecommunications, retail, automotive, healthcare, and government.
• Customer Digital Onboarding API-driven customer onboarding solution accessible across all channels — smartphone, tablet, web, BOT, kiosk, USSD, agent, and in-store — automating the end-to-end digital customer journey for enterprise clients.
• E-KYC AI-driven platform that digitizes KYC and compliance processes, enabling businesses to verify customer credentials within seconds using automated verification workflows. Built for financial services, telecoms, and other regulated industries requiring FICA and RICA compliance.
• Biometrics Multi Modal Multi-modal biometric authentication solution combining palm vein, facial recognition, liveness detection, and voice biometrics for high-assurance identity verification across enterprise use cases.
• Company Verification (KYB) Juristic validation and director verification solution that digitizes corporate KYC (KYB) processes for business customers, removing paperwork through the orchestration platform.
• Self-RICA SIM Registration Self-service SIM card registration solution enabling telecom operators to comply with FICA and RICA regulatory requirements while allowing customers to self-register their SIMs without in-store intervention.
• Customer Digital Identity Digital identity solution that maps to a customer's real-world identity and facilitates secure digital authentication across multiple services and channels.
• GoVerify

Quantifiable outcome

• Between 150,000 and 200,000 KYC verifications completed per month
• +3 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles4 records

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

Two partnerships are on record, tiered minor.

• Liminal (formerly One World Identity)minorGTM or Marketing PartnerContactable Founder and CEO Shaun Strydom recorded a podcast episode with Liminal (formerly One World Identity), the leading voice on global trends in the Digital Identity space, discussing industry trends with Cameron D'Ambrosi. This collaboration positions Contactable within the global digital identity thought leadership community.
• MTNminorGTM or Marketing PartnerContactable is a Gold Sponsor of Tadhack South Africa, an annual hackathon run by MTN. The company has sponsored multiple years of this event, including 2020 and 2021, demonstrating involvement in the African telecom ecosystem.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Youverify: Africa-focused identity verification and AML compliance platform offering KYC, KYB, and biometric verification. Direct peer competing for similar regulated-industry customers in Nigeria and broader African markets.
• Smile Identity: Pan-African digital identity verification and KYC platform offering biometric, document, and data verification across the continent. Closest direct competitor to Contactable in African-focused IDV, with overlapping enterprise customer base in fintech and mobile money.
• iiDENTIFii: South Africa-based biometric identity verification provider specializing in facial recognition and liveness detection for banks and enterprises. Direct competitor in the SA FICA/RICA compliance market with similar enterprise customer profile.
• Prembly (formerly Identitypass): Pan-African identity verification and compliance platform providing KYC, KYB, and AML solutions across multiple African markets. Direct peer with overlapping product suite (eKYC, biometric verification, data integration) and target verticals.
• Dojah: Nigerian identity verification and KYC platform offering biometric, document, and data verification APIs. Emerging direct peer in West African markets with overlapping fintech and enterprise customer segments.

Broad incumbents

• Onfido: Global identity verification provider offering AI-powered document verification, biometric authentication, and KYC/AML compliance. Broader incumbent that has begun targeting African markets, competing with Contactable for multinational enterprise contracts.
• Jumio: Large global identity verification and KYC platform serving banks, fintechs, and enterprises with document verification, liveness detection, and AML screening. Well-funded incumbent that represents a competitive threat as it expands into emerging markets.
• Veriff: Global identity verification platform providing AI-powered biometric verification, document authentication, and KYC compliance. Broad incumbent with comparable API-first architecture and product overlap in identity proofing.
• Trulioo: Global identity verification and business verification platform with extensive coverage of emerging markets including Africa. Broad incumbent offering comparable KYC/KYB and AML compliance capabilities through a single API.
• GBG: Global identity verification, fraud prevention, and location intelligence provider serving regulated industries worldwide. Broad incumbent with established presence in African markets and overlapping product capabilities in KYC and AML.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ContactableZA
• Facebookfacebook.com/StayContactable
• LinkedInlinkedin.com/company/staycontactable

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contactable