Genpact

What Genpact does

Genpact is a global professional services firm that delivers digital transformation, AI, and business process management services to enterprise clients across banking, capital markets, insurance, healthcare, life sciences, consumer goods, retail, manufacturing, communications and media, software and digital platforms, and high-tech sectors. Founded in 1997 as a General Electric subsidiary and spun off as an independent public company in 2005, Genpact operates a global delivery model with over 100,000 employees across more than 30 countries, headquartered in New York and listed on the NYSE under ticker G.

Genpact's core technology stack centers on its proprietary AI Gigafactory delivery model and Cora process intelligence platform, supplemented by domain-specific agentic AI suites including Genpact Finance One (Revenue Lens Agents), Genpact AP Suite for accounts payable, Genpact Insurance Policy Suite for underwriting, and riskCanvas for financial crime management. The company integrates with major hyperscalers (Google Cloud, AWS, Microsoft Azure, ServiceNow) and AI-native platforms (Databricks, Dataiku, Celonis, MindBridge, Parallel Web Systems) to deliver data modernization, generative AI, autonomous agents, and process automation. Recent 2026 launches have emphasized agentic AI workflows that combine foundation models (e.g., Anthropic Claude via Databricks, Amazon Bedrock) with process intelligence and human governance.

Genpact generates revenue through three streams: professional services (digital transformation consulting and technology implementation), managed services (recurring IT, finance and accounting, supply chain, and risk operations), and technology solutions (proprietary AI platforms with subscription and outcome-based components). Pricing is quote-based with multi-year enterprise contracts, sold via a direct sales-led go-to-market organized by industry vertical and geography. FY2025 net revenues reached $5.08 billion, up 6.6% year-over-year. Capital management includes approximately $2.39 billion in share repurchases since 2015, nine consecutive years of dividend increases, and $750 million of senior notes offerings across May 2024 ($400M due 2029) and November 2025 ($350M due 2030) for debt refinancing and general corporate purposes.

Name

Genpact

Legal name

Genpact Limited

Website

https://genpact.com

Company type

Public

Founded year

1997

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Genpact is a global professional services firm delivering AI, digital transformation, and business process management services to Fortune 500 and Global 2000 enterprises across banking, insurance, healthcare, consumer goods, manufacturing, and high-tech sectors.

Ownership category

akta.pro rank

Product category

Business Process Management Services

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Data, Analytics & AI Training (BI, Data Engineering, ML/GenAI) (BPAEANAH)

akta.pro secondary industry

AI Governance, Risk & Compliance (GRC) Platforms (HDAAAMAA)

Keywords

• Digital transformation services
• Business process management
• Agentic AI solutions
• Finance and accounting outsourcing
• Data and analytics services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Professional Services: Core revenue stream from digital transformation consulting, business process management, and technology implementation services delivered to enterprise clients across industries. Revenue generated through long-term contracts, project-based engagements, and managed services agreements.
2. Managed Services: Recurring revenue from ongoing operational support, process outsourcing, and technology managed services. Includes IT services, finance and accounting operations, and supply chain management services.
3. Technology Solutions: Revenue from proprietary AI-powered platforms and analytics tools including process intelligence solutions and industry-specific digital platforms.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Genpact is a global professional services firm that delivers digital transformation, AI-powered agentic solutions, and business process management services to enterprise clients. It combines proprietary AI platforms (Cora, AI Gigafactory, riskCanvas, AP Suite, Finance One) with deep domain expertise across banking, healthcare, consumer goods, manufacturing, insurance, and high-tech sectors to automate operations, modernize finance and accounting, and deploy agentic AI at scale.

Differentiator

Problem solved

Functional benefit

Brands

• Genpact Cora: AI-powered platform for finance and accounting automation
• Genpact AP Suite
• Genpact Finance One
• riskCanvas
• Genpact InsureStream
• AI Gigafactory
• Genpact Orchestration AI Suite

Products and services

• Genpact Cora AI-powered process intelligence platform for finance and accounting automation that identifies operational inefficiencies and transformation opportunities across enterprise processes. Targeted at enterprise CFO offices and finance functions.
• Genpact AP Suite Agentic AI-powered end-to-end accounts payable workflow automation suite achieving 65% touchless processing, with domain-driven AI for unit normalization, contextual interpretation, and exception handling. Built for enterprise finance and shared services organizations.
• Genpact Finance One: Revenue Lens Agents Agentic AI solution for CFO office functions including revenue forecasting, cash flow improvement, and strategic finance tasks. Available through Google Cloud Agent Marketplace and designed for enterprise CFO organizations.
• Genpact Insurance Policy Suite Agentic AI-powered insurance operations transformation suite with modules for underwriting submission clearance, risk assessment, exposure management, and quoting. Built on ServiceNow and targeted at insurance carriers.
• Healthcare Revenue Cycle Workbench Operational workbench built on Databricks Unity Catalog for healthcare billers managing denials, remittances, and appeals. Processes X12 EDI healthcare billing data and generates human-readable appeal narratives using generative AI. Targeted at healthcare providers and revenue cycle teams.
• riskCanvas Cloud-based financial crime risk management suite for detection, investigation, and prevention of financial crime threats. Integrated with Amazon Bedrock foundation models to generate SAR narratives and case summaries at scale. Targeted at banks and financial institutions.
• Genpact InsureStream Life and annuity insurance operations transformation solution powered by ServiceNow for end-to-end policy administration and servicing workflows. Designed for life insurance and annuity carriers.
• Genpact Orchestration AI Suite AI suite built on Microsoft Azure for workflow automation, orchestration, and agentic workspace transformation. Includes AI accelerators for Microsoft 365 Copilot adoption. Targeted at enterprise customers standardizing on Microsoft.
• Genpact AI Gigafactory Genpact's AI development and deployment framework enabling enterprise-wide scaling of AI solutions through on-demand talent, prebuilt models, AI Value Studio, and pod-based delivery. Combines industry knowledge, data expertise, technology, and process expertise to deliver transformative AI.

Quantifiable outcome

• Named a Horizon 3 Market Leader in HFS Horizons: Data Modernization and AI 2026
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability12 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core, strategic and minor.

• ServiceNowcoreTechnology or Integration · 1 January 2026Elite partner status with ISG Leader recognition in ServiceNow Ecosystem Partners assessment. Genpact provides ServiceNow implementation, customization, and managed services to enterprise clients seeking workflow automation and digital transformation on the ServiceNow platform.
• Google CloudcoreTechnology or Integration · 1 January 2025Expanded strategic alliance to deliver agentic AI solutions specifically designed for CFOs and finance functions. The partnership enables Genpact to leverage Google Cloud's AI infrastructure to build and deploy autonomous AI agents for financial operations, planning, and analysis.
• MindBridgestrategicTechnology or Integration · 1 January 2025Global partnership for AI-powered audit analytics solutions. The collaboration combines Genpact's finance transformation expertise with MindBridge's AI audit platform to deliver enhanced financial compliance and risk management capabilities.
• DatabricksstrategicTechnology or Integration · 1 January 2025Partnership to deliver data modernization and AI solutions leveraging the Databricks Lakehouse platform. Enables joint customer implementations for data engineering, machine learning, and analytics workloads.
• AWScoreTechnology or Integration · 1 January 2025Premier Partner status with AWS. Genpact delivers cloud transformation, data analytics, and AI/ML solutions leveraging AWS cloud infrastructure and services for enterprise clients.
• MicrosoftcoreTechnology or Integration · 1 January 2025Partner of the Year recognition. Genpact provides Microsoft Azure-based digital transformation, analytics, and AI solutions. Deep integration with Microsoft 365, Azure, Dynamics, and Power Platform for enterprise customers.
• DataikustrategicTechnology or Integration · 1 January 2025Strategic alliance for enterprise data science and machine learning platform deployment. Enables collaborative data science workflows and MLOps capabilities for joint customers.
• CelonisstrategicTechnology or Integration · 1 January 2025Platinum partnership for process mining and process intelligence solutions. Combines Genpact's process transformation expertise with Celonis's execution management system for operational excellence.
• Parallel Web SystemsminorStrategic or Co-development Partner · 1 January 2025Partnership for AI research tools and capabilities, supporting Genpact's innovation initiatives and development of advanced AI solutions.
• KinaxisstrategicTechnology or Integration · 1 January 2025Partnership for supply chain planning and orchestration solutions. Enables joint delivery of supply chain transformation services leveraging Kinaxis's rapid response planning platform.
• Lumi AIminorChannel Partner/ Reseller/ Distributor · 1 January 2025Channel partnership for AI-powered business intelligence and analytics solutions. Resells and implements Lumi AI's analytics platform to expand Genpact's AI capabilities portfolio.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Accenture: Global professional services firm delivering strategy, consulting, digital, technology, and operations services to Fortune 500 clients. Directly comparable as a large-scale enterprise digital transformation and managed services provider with overlapping AI, data, and industry vertical offerings.
• Infosys: India-headquartered global IT services and consulting firm offering digital transformation, cloud, AI, and business process management to enterprise clients. Direct competitor across Genpact's core service lines with similar delivery model, industry verticals, and hyperscaler partnerships.
• Tata Consultancy Services: Largest Indian IT services company providing consulting, digital, and technology solutions to global enterprises. Direct competitor in business process services, application management, and AI-led transformation across banking, healthcare, and manufacturing verticals.
• Wipro: Global IT services and consulting company with strong BPO heritage and growing digital transformation practice. Comparable to Genpact in banking, financial services, consumer, and healthcare verticals with similar delivery footprint and enterprise GTM motion.
• Cognizant: US-headquartered IT services company with deep industry vertical specialization in financial services, healthcare, and manufacturing. Direct peer in digital transformation, AI/analytics, and managed services with comparable enterprise client base.
• HCLTech: India-based global technology company offering IT services, engineering, and digital transformation to enterprises. Comparable scale, delivery model, and vertical coverage including financial services, manufacturing, and life sciences.
• Capgemini: France-based global IT services and consulting firm with strong presence in financial services, manufacturing, and consumer goods. Comparable in digital transformation, AI/data, and managed services with similar European delivery footprint.
• EXL Service: US-listed digital and operations management company with strong insurance, financial services, and healthcare practices. Highly comparable to Genpact in BPO heritage, AI-led transformation, and analytics offerings with overlapping enterprise client base.

Broad incumbents

• IBM Consulting: Global consulting arm of IBM offering hybrid cloud, AI (watsonx), and enterprise transformation. Overlapping capabilities in AI-led transformation and managed services but operates as part of IBM's broader hardware, software, and services portfolio rather than a pure-play services specialist.
• Deloitte (Consulting): Global professional services firm with large consulting practice spanning strategy, technology, and human capital. Comparable enterprise transformation and AI advisory work but as part of a broader audit/tax/consulting portfolio rather than a focused IT services specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Genpact
• YouTubeyoutube.com/user/GenpactLtd
• Facebookfacebook.com/ProudToBeGenpact
• LinkedInlinkedin.com/company/genpact

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries5 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A29 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Genpact