Loop
Loop is an AI-native logistics data platform that automates freight and parcel audit, contract optimization, real-time visibility, and carrier payments for enterprises. Its proprietary DUX model family unifies fragmented supply-chain documents into a single normalized data foundation, serving customers including General Mills, Under Armour, Michael Kors, and GILLIG.
- Company typePrivate
- Founded2021
- HeadquartersChicago, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Loop does
Loop is a private, venture-backed SaaS company that operates a full-stack, AI-native logistics data platform for enterprises with complex multi-modal supply chains. Founded in 2021 in San Francisco by former Uber and Flexport engineers Matt McKinney (CEO) and Shaosu Liu (CTO), the company consolidates fragmented shipment, invoice, contract, and payment data — historically trapped across ERP, TMS, WMS, carrier portals, and email/PDF documents — into a single normalized data foundation that automates freight and parcel auditing, contract optimization, real-time visibility, and carrier payment workflows.
The platform is built on DUX, Loop's proprietary logistics-trained foundation model family, and an Exception Agent that autonomously identifies and resolves invoice discrepancies and carrier disputes. The architecture combines LLMs, computer vision, and a multi-model consensus approach, with Loop claiming over 99% touchless invoice automation, sub-1% exception rates, and processing volumes of approximately $1 billion per month and over 20 billion shipment scans annually. The product suite includes Freight and Parcel Audit, Real-Time Visibility, Parcel Contract Intelligence, Carrier Invoice Pay (with a QuickPay program jointly operated with J.P. Morgan Payments), Loop Intelligence analytics, and returns-management modules (Offset, Ship by Loop, Wonderment). Capabilities are augmented by SOC 2 Type 2 and HIPAA certifications and recognized in the 2026 Gartner Market Guide for Freight Audit and Payment Providers.
Loop sells to enterprise customers on a quote-based, annual subscription model with white-glove managed services layered on. Revenue streams include platform subscriptions, professional services for contract optimization, and transaction-fee revenue from payment orchestration and QuickPay. The go-to-market is sales-led, targeting enterprise logistics, finance, and supply-chain buyers across verticals including CPG, apparel, industrial, healthcare, and freight. Total funding raised is $210 million across rounds (most recent: $95 million Series C in April 2026 led by Valor Equity Partners), with prior acquisitions including Wonderment (December 2024) and the Data2Logistics merger (August 2025).
Loop firmographics
Firmographics- Name
- Loop
- Legal name
- Loop Payments, Inc.
- Website
- https://loop.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Loop is an AI-native logistics data platform that automates freight and parcel audit, contract optimization, real-time visibility, and carrier payments for enterprises. Its proprietary DUX model family unifies fragmented supply-chain documents into a single normalized data foundation, serving customers including General Mills, Under Armour, Michael Kors, and GILLIG.
- Ownership category
- akta.pro rank
Loop industry classification
Industry- Product category
- Logistics Data Platform
- NAICS
- Freight Transportation Arrangement (488510), Freight Transportation Arrangement (48851), Freight Transportation Arrangement (4885)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Order-to-Cash Integration (Invoicing, Tax, Payments) for Logistics OMS (TLAEACAJ)
- akta.pro secondary industries
- Predictive ETA & Delay Risk Intelligence (TLAEADAB), Returns, Reverse Logistics & Refund/Exchange Automation (RMA) (TLAEACAH)
Keywords
Where Loop is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Loop business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Freight Audit and Payment Platform: Loop charges enterprises for its logistics data platform which automates freight and parcel audits, payment orchestration, and financial reconciliation. The platform unifies fragmented supply chain data and automates invoice processing, reducing errors and payment lag times. Revenue is generated through platform subscriptions and managed services that include freight audit, contract intelligence, and carrier payment processing.
- Contract Intelligence and Optimization Services: Loop provides white-glove contract optimization services that review parcel and freight contracts and shipping data to identify savings opportunities. Services include what-if scenario planning, strategic RFP analysis, and carrier proposal rating. Delivered as a managed service alongside the software platform.
- Carrier Payments and QuickPay: Loop offers flexible payment options including full-service custodial payments, Loop-directed disbursement (T+2), and self-managed pay files. QuickPay options for J.P. Morgan clients allow early payment to carriers in exchange for discounts, generating revenue through the financial services infrastructure.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform with freight audit, payment, visibility, and AI capabilities |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Loop product offering
Product offeringCore offering
Loop provides an AI-native logistics data platform that unifies fragmented supply chain data across TMS, WMS, ERP, and OMS systems for enterprise shippers. The platform automates freight and parcel invoice auditing, processes and pays carriers, delivers real-time shipment visibility, and optimizes parcel contracts. It is powered by proprietary DUX logistics-trained AI models and an autonomous Exception Agent that handles invoice discrepancies and carrier communications end-to-end.
Product overview
Loop is a full-stack, verticalized AI platform for logistics and supply chains, offering a unified Logistics Data Platform (LDP) that consolidates fragmented operational and financial data. The platform architecture centers on DUX 2.0, the company's proprietary logistics-trained AI model family, and the Exception Agent autonomous agent. Loop's core products include Freight and Parcel Audit (automated invoice auditing achieving 99% touchless automation) and Carrier Invoice Pay (flexible payment solutions including custodial and self-managed options). Additional modules include Real-Time Visibility (shipment tracking with predictive risk detection), Parcel Contract Intelligence (contract optimization), and Loop Intelligence (analytics and decision intelligence). The company has expanded through acquisitions (Wonderment, Data2Logistics merger) and the 2025 launch of Offset and Ship by Loop for return management.
Differentiator
Problem solved
Functional benefit
Brands
- DUX: The first full-stack logistics AI models - a family of logistics-trained AI models and agents purpose-built to transform logistics documents into clean, connected, business-ready data.
- Loop Intelligence
- Loop AI
- Loop Logistics Data Platform
Products and services
- Logistics Data Platform (LDP) Loop's flagship AI-native platform that unifies fragmented supply chain data from TMS, WMS, ERP, OMS, carriers, and 3PLs into a single source of truth for enterprise shippers. Powers freight audit, parcel contract optimization, carrier payments, real-time visibility, and analytics.
- Freight and Parcel Audit AI-driven freight and parcel invoice audit capability that automates rate verification, accessorial validation, and dispute resolution across all modes and parcel carriers. Targets enterprise shippers seeking to recover overcharges and reduce manual auditing effort.
- Real-Time Shipment Visibility End-to-end real-time shipment visibility across parcel, LTL, and truckload from manufacturing through last-mile delivery. Provides predictive ETA, exception alerts, and shipment status for enterprise supply chain teams.
- Parcel Contract Intelligence Parcel contract optimization and rate compliance capability that digitizes parcel carrier agreements, monitors rate adherence, identifies savings opportunities, and benchmarks carrier performance for enterprise shippers.
- Carrier Invoice Pay Carrier invoice payment and financing capability that automates carrier payouts and offers QuickPay early payment through J.P. Morgan Payments, providing working capital benefits to shippers and faster payment to carriers.
- Loop Intelligence Business intelligence and analytics layer on the Loop Logistics Data Platform that delivers supply chain KPIs, financial reporting, and performance insights for operations, finance, and procurement leaders.
- Data Extraction and Management AI-driven capability that ingests, extracts, normalizes, and manages logistics data from invoices, bills of lading, carrier portals, EDI feeds, PDFs, and unstructured documents across global supply chains.
- Offset Return management product that helps merchants fully cover the cost of customer returns, including return label generation, return logistics, and financial reconciliation.
- Ship by Loop Return shipping product that reduces return shipping costs for merchants through negotiated carrier rates and automated return label workflows.
Quantifiable outcome
- 5-7% spend reduction from audits
- +14 more outcomes
Companies that use Loop
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles2 records
Loop technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature7 records
Loop partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and major.
- Data2LogisticscoreLoop merged with Data2Logistics in August 2025, combining Loop's AI-first platform with Data2Logistics' decades of freight audit and payment expertise. The merger creates a combined entity with implementation times as fast as 31 days, promising faster payment cycles and reduced processing costs. Loop CEO Shaoshu Liu and co-founder Matt McKinney lead the combined company.
- J.P. Morgan PaymentsmajorLoop partnered with J.P. Morgan Payments to offer QuickPay, an early payment program enabling J.P. Morgan clients to pay carriers early in exchange for pre-negotiated discounts. Great Dane reports that Loop and J.P. Morgan Payments 'turbocharged our freight audit and pay' with QuickPay now on 21% of Great Dane's FTL payments.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Loop competitors and assessment
Company assessmentDirect peers
- Cass Information Systems: Cass Information Systems operates one of the largest freight audit and payment businesses in North America, processing billions in shipping spend. It is the most direct competitor to Loop's core freight/parcel audit and payment offering for enterprise shippers.
- Trax Technologies: Trax is a long-standing freight audit and payment specialist serving global enterprise shippers across air, ocean, and ground. It competes head-on with Loop on freight audit, payment, and parcel contract optimization.
- nVision Global: nVision Global provides freight audit, payment, and supply chain visibility services to enterprise shippers worldwide. It is a direct competitor in multi-mode freight audit and managed services, similar to the Data2Logistics side of Loop's business.
Broad incumbents
- Blue Yonder: Blue Yonder is a broad supply chain management platform offering TMS, WMS, and order management. Its freight settlement and visibility capabilities overlap with Loop's audit and visibility offerings, though as part of a much larger suite targeting large enterprises.
- MercuryGate: MercuryGate is a multimodal TMS platform with freight audit, rating, and payment modules. It competes with Loop on enterprise TMS-driven freight audit and payment workflows, particularly for shippers that prefer an integrated TMS-led solution.
- Descartes Systems Group: Descartes offers a broad logistics technology stack including transportation management, customs, and visibility. Its Global Logistics Network and freight audit offerings overlap with Loop's audit, payment, and visibility capabilities as part of a wider portfolio.
Emerging players
- FourKites: FourKites is a leading real-time transportation visibility platform that ingests shipment data across modes to provide predictive ETAs and dynamic appointment scheduling. It overlaps with Loop's Real-Time Visibility and predictive at-risk logic modules.
- project44: project44 is a major multimodal visibility and supply chain connectivity platform serving enterprise shippers, carriers, and 3PLs. It overlaps with Loop's visibility offering and increasingly with audit/payment capabilities built atop its connectivity layer.
- Turvo: Turvo provides a collaborative TMS platform for shippers, brokers, and carriers with shipment visibility and freight accounting. It competes with Loop's visibility and payment capabilities from a TMS-first perspective.
Others
- Uber Freight: Uber Freight operates a digital freight brokerage and managed transportation platform with growing visibility and payment capabilities. It is adjacent to Loop because it arranges freight rather than auditing freight spend, but targets the same enterprise shipper buyer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Loop social profiles
Digital presenceLoop compliance and trust
Trust signalCompliance2 records
Loop financial estimates
Financial estimateRevenue estimate
Valuation estimate
Loop leadership team
Management profileNumber of profiles
Profiles2 records
Loop subsidiaries and ownership
Company hierarchySubsidiaries2 records
Loop funding detail
Funding detailFunding overview
Funding rounds5 records
Investors18 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Loop M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Loop
What does Loop do?
Loop provides an AI-native logistics data platform that unifies fragmented supply chain data across TMS, WMS, ERP, and OMS systems for enterprise shippers. The platform automates freight and parcel invoice auditing, processes and pays carriers, delivers real-time shipment visibility, and optimizes parcel contracts. It is powered by proprietary DUX logistics-trained AI models and an autonomous Exception Agent that handles invoice discrepancies and carrier communications end-to-end.
Is Loop a public or private company?
Loop is a private company. It is classified as venture growth investor backed and is currently operating.
When was Loop founded?
Loop was founded in 2021. It employs 101 to 250 people.
Where is Loop based?
Loop is headquartered in Chicago, United States, in the North America region.
How does Loop make money?
Three revenue lines are on record. Freight Audit and Payment Platform is the primary driver. The others are contract Intelligence and Optimization Services and carrier Payments and QuickPay.
Who are Loop's main competitors?
Direct peers on record are Cass Information Systems, Trax Technologies and nVision Global. Broad incumbents are Blue Yonder, MercuryGate and Descartes Systems Group. Emerging players are FourKites, project44 and Turvo. Uber Freight is listed as an others.
Does Loop have an API?
Yes. Loop has an API-first architecture designed for interoperability with ERP, TMS, and BI platforms. The API supports flexible data ingestion in multiple formats (CSV, JSON, JPG, JPEG, PDF, PNG) from various sources (EDI, API, email, SFTP). Customers can send invoices via API, email, or SFTP, and can instruct carriers to send invoices directly to their dedicated Loop inbox. Loop uses a multi-model approach including LLMs and computer vision with human validation to ensure accuracy.
What industry is Loop in?
Loop's product category is Logistics Data Platform. Its primary akta.pro industry code is TLAEACAJ, Order-to-Cash Integration (Invoicing, Tax, Payments) for Logistics OMS, with a secondary code of TLAEADAB, Predictive ETA & Delay Risk Intelligence. Its NAICS code is 488510 and its SIC code is 7370.