Aquant
Aquant is an enterprise agentic AI platform serving equipment manufacturers and service organizations across industrial equipment, medical devices, manufacturing, and adjacent verticals with domain-specialized AI agents for troubleshooting, diagnostics, parts, and field service operations.
- Company typePrivate
- Founded2016
- HeadquartersNewton Upper Falls, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Aquant does
Aquant is an enterprise software company founded in 2016 by Shahar Chen and Assaf Melochna, headquartered in Newton, Massachusetts, with additional offices in New York, Tel Aviv, and Munich. The company operates an agentic AI platform purpose-built for service organizations that maintain, repair, and service complex equipment, serving customers across industrial equipment, medical devices, manufacturing plants, food equipment, high-tech and electronics, printing, and (more recently) energy and communications. Its core technology centers on an Autonomous Linguistics Engine trained on millions of real service tickets, error codes, schematics, and IoT signals, combined with a proprietary agentic architecture that delivers KPI-driven defaults for service metrics such as first-time-fix (FTF) and mean time to repair (MTTR).
The product surface spans a core Agentic AI Platform plus specialized modules: Agent Studio (a low-code agent builder connecting to any CRM and thousands of systems), Agent Library (25+ pre-built agents including Troubleshooting, Parts, Knowledge, Call Assist, IoT, and Schematics), Voice AI (Roger) for hands-free phone-based support, Vision AI for live camera-based equipment identification, an offline-mode generative AI capability, a multi-channel deployment layer (Channels), and a Connectivity Platform for integration. The platform supports text, voice, image, and structured data modalities and has processed 10 billion tokens at enterprise scale. Sales cycles follow an enterprise field-sales motion with proof-of-concept pilots and typical 4-6 week go-lives.
Aquant sells through an all-inclusive SaaS subscription that bundles platform access, onboarding, and ongoing support, and prices itself as materially less expensive than enterprise alternatives such as Palantir or Salesforce Agentforce. Distribution combines direct enterprise field sales, an inside-sales motion for mid-market opportunities, and a channel partnership through the Microsoft AI Cloud Partner Program (Solutions Partner with Certified Software designation for Manufacturing AI). The company has raised $70 million in a single disclosed Series C round (October 2021) from Qumra Capital, Insight Partners, and Pitango Growth, and serves enterprise customers including Siemens, Hologic, Stryker, Beckman Coulter, Makino, Comfort Systems USA, Terex, Cytiva, and Waters.
Aquant firmographics
Firmographics- Name
- Aquant
- Legal name
- Aquant
- Website
- https://aquant.ai
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Aquant is an enterprise agentic AI platform serving equipment manufacturers and service organizations across industrial equipment, medical devices, manufacturing, and adjacent verticals with domain-specialized AI agents for troubleshooting, diagnostics, parts, and field service operations.
- Ownership category
- akta.pro rank
Aquant industry classification
Industry- Product category
- Enterprise AI Service Intelligence Software
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industries
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Aquant is headquartered
LocationHeadquarters
- HQ city
- Newton Upper Falls
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Aquant business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: All-inclusive SaaS platform subscription bundling platform access, onboarding, and ongoing support. Pricing is transparent and predictable as organizations scale. Go-live typically takes 4-6 weeks with top use cases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | All-inclusive SaaS pricing with platform, onboarding, and support bundled |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Aquant product offering
Product offeringCore offering
Aquant sells an agentic AI platform purpose-built for service organizations that maintain, repair, and service complex equipment. The platform combines pre-built AI agents, a low-code Agent Studio, multi-modal capabilities (text, voice, image, files, structured data), and a connectivity layer that integrates with any CRM or ERP. Its core engine is the Autonomous Linguistics Engine, trained on millions of real service tickets, error codes, schematics, and IoT signals to deliver expert guidance to field technicians, call centers, and service leaders.
Product overview
Aquant is an agentic AI platform purpose-built for service teams that maintain, repair, and service complex equipment. The platform operates on a unified platform-plus-modules architecture centered on the core Agentic AI Platform combined with specialized modules: Agent Studio (low-code agent builder), Agent Library (25+ pre-built agents including Knowledge Agent, Parts Agent, Call Assist, Usage Monitor, Troubleshooting, IoT, and Schematics agents), Voice AI called Roger (phone-based voice support), Vision AI (camera-based visual guidance), Channels (multi-channel deployment), and Connectivity Platform (CRM/system integration). Additional offerings include AI Offline Mode, Trust Center for security, Field Service Edge event, and the Service Intel Podcast. The platform transforms institutional knowledge into specialized AI agents that deliver expert-level guidance across the entire service workforce.
Differentiator
Problem solved
Functional benefit
Products and services
- Agentic AI Platform Core enterprise AI platform that enables service organizations to create, integrate, and deploy custom AI agents. Combines pre-built service agents, a low-code Agent Studio, and integration with existing CRM/ERP ecosystems on a purpose-built platform for complex equipment service operations.
- Agent Studio Low-code agent builder that enables service teams to create custom AI agents tailored to their unique operations. Connects to any CRM and thousands of systems via prebuilt connectors without requiring heavy IT dependency.
- Agent Library Catalog of more than 25 pre-built and customizable AI agents (including Knowledge, Parts, Call Assist, Usage Monitor, Troubleshooting, IoT, and Schematics agents) that extend Aquant's platform across an enterprise-wide intelligence layer.
- Voice AI (Roger) Real-time, scalable AI support accessible by phone that enables hands-free assistance without app or login. Multiplies service team capacity, automates simple tasks, and shares expert knowledge through spoken interactions, with escalation to human experts when needed.
- Vision AI AI-powered visual guidance that uses a technician's smartphone camera to identify equipment make, model, condition, and fault indicators in real time and deliver step-by-step guidance synced with service history and manuals.
- Channels Multi-channel deployment capability that enables Aquant's AI agents to be accessed through various communication channels beyond voice and vision, extending service intelligence across customer touchpoints.
- Connectivity Platform Integration layer that connects Aquant to any CRM and thousands of systems via prebuilt connectors, enabling the platform to ingest enterprise data such as service history, work orders, parts catalogs, and equipment tracking without requiring heavy IT projects.
Quantifiable outcome
- Up to 26% in service cost savings by connecting systems and service data into a unified intelligence layer
- +11 more outcomes
Companies that use Aquant
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles3 records
Aquant technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability13 records
Feature8 records
Aquant partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and strategic.
- MicrosoftcoreAquant earned Solutions Partner with certified software designation for Manufacturing AI within the Microsoft AI Cloud Partner Program. Designation recognizes software demonstrating interoperability with Microsoft Cloud platforms and meeting program's technical, operational, and customer success requirements. Positions Aquant among Microsoft's curated Manufacturing AI ecosystem and strengthens presence in Microsoft Marketplace for joint customers scaling Industry AI investments on Azure.
- IFSstrategicPartnership with IFS for service management. Makino uses IFS for customer history, work orders, equipment tracking, and scheduling, integrated with Aquant AI to unlock value from decades of data. Aquant turns IFS data into job-specific, expert-level guidance in real time.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Aquant competitors and assessment
Company assessmentBroad incumbents
- Salesforce (Service Cloud / Agentforce): Salesforce offers Service Cloud and Agentforce, a horizontal CRM and agentic AI platform for customer service operations. Aquant explicitly compares against Salesforce Agentforce as a more domain-specialized, lower-cost alternative for service organizations managing complex equipment.
- ServiceNow: ServiceNow's Field Service Management and Now Assist AI target enterprise service operations across IT, customer service, and field workflows. Comparable as a broad incumbent platform that competes for the same service organization budgets, though less equipment-domain-specialized.
- Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service combined with Copilot is a first-party enterprise field service platform on Azure. Aquant's Microsoft partnership coexists with this competitor, and Dynamics is the most direct large-platform alternative for service organizations standardized on Microsoft.
- Palantir: Palantir's Foundry and AIP platforms serve industrial and manufacturing customers with AI-driven operational analytics. Aquant positions directly against Palantir as a more affordable, service-domain-specialized alternative for equipment maintenance use cases.
- C3.ai: C3.ai offers enterprise AI applications for industrial use cases including predictive maintenance and asset performance. Comparable as an enterprise AI platform targeting manufacturers and industrial operators with overlapping service and reliability use cases.
Direct peers
- IFS: IFS provides enterprise asset management and field service management software with AI capabilities for industrial and asset-intensive customers. IFS is both a technology integration partner of Aquant (per Makino case study) and a competitor for the same service operations budget.
- Uptake: Uptake provides AI-driven asset performance and predictive maintenance software for industrial customers including rail, construction, and manufacturing. Comparable as a domain-specialized AI platform for equipment service organizations with overlapping customer base.
- Yellow.ai: Yellow.ai provides agentic AI platforms for customer service and voice AI across enterprise channels. Comparable as an agentic AI vendor offering voice, chat, and customer service automation that overlaps with Aquant's Voice AI (Roger) and Call Assist capabilities.
Emerging players
- Cognex (or similar industrial vision AI vendors): Cognex and similar industrial machine-vision specialists overlap with Aquant's Vision AI capability for camera-based equipment identification and fault detection in manufacturing and field service environments.
- Sierra AI: Sierra AI builds agentic AI platforms for enterprise customer service with conversational AI agents. Comparable as an emerging agentic AI vendor targeting enterprise service operations with similar autonomous agent architectures to Aquant.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Aquant social profiles
Digital presenceAquant compliance and trust
Trust signalCompliance8 records
Aquant financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aquant leadership team
Management profileNumber of profiles
Profiles10 records
Aquant funding detail
Funding detailFunding overview
Funding rounds6 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aquant M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aquant
What does Aquant do?
Aquant sells an agentic AI platform purpose-built for service organizations that maintain, repair, and service complex equipment. The platform combines pre-built AI agents, a low-code Agent Studio, multi-modal capabilities (text, voice, image, files, structured data), and a connectivity layer that integrates with any CRM or ERP. Its core engine is the Autonomous Linguistics Engine, trained on millions of real service tickets, error codes, schematics, and IoT signals to deliver expert guidance to field technicians, call centers, and service leaders.
Is Aquant a public or private company?
Aquant is a private company. It is classified as venture growth investor backed and is currently operating.
When was Aquant founded?
Aquant was founded in 2016. It employs 101 to 250 people.
Where is Aquant based?
Aquant is headquartered in Newton Upper Falls, United States, in the North America region.
How does Aquant make money?
One revenue line is on record: saaS Platform Subscription.
Who are Aquant's main competitors?
Broad incumbents on record are Salesforce (Service Cloud / Agentforce), ServiceNow, Microsoft Dynamics 365 Field Service, Palantir and C3.ai. Direct peers are IFS, Uptake and Yellow.ai. Emerging players are Cognex (or similar industrial vision AI vendors) and Sierra AI.
Does Aquant have an API?
Yes. Aquant's connectivity platform enables integration with any CRM and thousands of systems via prebuilt connectors. The Voice AI (Roger) is capable of triggering multiple tasks simultaneously, interacting with agents built within Aquant's Agent Studio, third-party agents, and various third-party MCP tools. It can also connect to a wide range of backend systems, reading and modifying information as needed.
What industry is Aquant in?
Aquant's product category is Enterprise AI Service Intelligence Software. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 5132 and its SIC code is 7372.