Aquant

What Aquant does

Aquant is an enterprise software company founded in 2016 by Shahar Chen and Assaf Melochna, headquartered in Newton, Massachusetts, with additional offices in New York, Tel Aviv, and Munich. The company operates an agentic AI platform purpose-built for service organizations that maintain, repair, and service complex equipment, serving customers across industrial equipment, medical devices, manufacturing plants, food equipment, high-tech and electronics, printing, and (more recently) energy and communications. Its core technology centers on an Autonomous Linguistics Engine trained on millions of real service tickets, error codes, schematics, and IoT signals, combined with a proprietary agentic architecture that delivers KPI-driven defaults for service metrics such as first-time-fix (FTF) and mean time to repair (MTTR).

The product surface spans a core Agentic AI Platform plus specialized modules: Agent Studio (a low-code agent builder connecting to any CRM and thousands of systems), Agent Library (25+ pre-built agents including Troubleshooting, Parts, Knowledge, Call Assist, IoT, and Schematics), Voice AI (Roger) for hands-free phone-based support, Vision AI for live camera-based equipment identification, an offline-mode generative AI capability, a multi-channel deployment layer (Channels), and a Connectivity Platform for integration. The platform supports text, voice, image, and structured data modalities and has processed 10 billion tokens at enterprise scale. Sales cycles follow an enterprise field-sales motion with proof-of-concept pilots and typical 4-6 week go-lives.

Aquant sells through an all-inclusive SaaS subscription that bundles platform access, onboarding, and ongoing support, and prices itself as materially less expensive than enterprise alternatives such as Palantir or Salesforce Agentforce. Distribution combines direct enterprise field sales, an inside-sales motion for mid-market opportunities, and a channel partnership through the Microsoft AI Cloud Partner Program (Solutions Partner with Certified Software designation for Manufacturing AI). The company has raised $70 million in a single disclosed Series C round (October 2021) from Qumra Capital, Insight Partners, and Pitango Growth, and serves enterprise customers including Siemens, Hologic, Stryker, Beckman Coulter, Makino, Comfort Systems USA, Terex, Cytiva, and Waters.

Name

Aquant

Legal name

Aquant

Website

https://aquant.ai

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Aquant is an enterprise agentic AI platform serving equipment manufacturers and service organizations across industrial equipment, medical devices, manufacturing, and adjacent verticals with domain-specialized AI agents for troubleshooting, diagnostics, parts, and field service operations.

Ownership category

akta.pro rank

Product category

Enterprise AI Service Intelligence Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Service intelligence software
• Agentic AI platform
• Field service automation
• Equipment maintenance AI
• AI troubleshooting agents

Headquarters

HQ city

Newton Upper Falls

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: All-inclusive SaaS platform subscription bundling platform access, onboarding, and ongoing support. Pricing is transparent and predictable as organizations scale. Go-live typically takes 4-6 weeks with top use cases.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Aquant sells an agentic AI platform purpose-built for service organizations that maintain, repair, and service complex equipment. The platform combines pre-built AI agents, a low-code Agent Studio, multi-modal capabilities (text, voice, image, files, structured data), and a connectivity layer that integrates with any CRM or ERP. Its core engine is the Autonomous Linguistics Engine, trained on millions of real service tickets, error codes, schematics, and IoT signals to deliver expert guidance to field technicians, call centers, and service leaders.

Product overview

Aquant is an agentic AI platform purpose-built for service teams that maintain, repair, and service complex equipment. The platform operates on a unified platform-plus-modules architecture centered on the core Agentic AI Platform combined with specialized modules: Agent Studio (low-code agent builder), Agent Library (25+ pre-built agents including Knowledge Agent, Parts Agent, Call Assist, Usage Monitor, Troubleshooting, IoT, and Schematics agents), Voice AI called Roger (phone-based voice support), Vision AI (camera-based visual guidance), Channels (multi-channel deployment), and Connectivity Platform (CRM/system integration). Additional offerings include AI Offline Mode, Trust Center for security, Field Service Edge event, and the Service Intel Podcast. The platform transforms institutional knowledge into specialized AI agents that deliver expert-level guidance across the entire service workforce.

Differentiator

Problem solved

Functional benefit

Products and services

• Agentic AI Platform Core enterprise AI platform that enables service organizations to create, integrate, and deploy custom AI agents. Combines pre-built service agents, a low-code Agent Studio, and integration with existing CRM/ERP ecosystems on a purpose-built platform for complex equipment service operations.
• Agent Studio Low-code agent builder that enables service teams to create custom AI agents tailored to their unique operations. Connects to any CRM and thousands of systems via prebuilt connectors without requiring heavy IT dependency.
• Agent Library Catalog of more than 25 pre-built and customizable AI agents (including Knowledge, Parts, Call Assist, Usage Monitor, Troubleshooting, IoT, and Schematics agents) that extend Aquant's platform across an enterprise-wide intelligence layer.
• Voice AI (Roger) Real-time, scalable AI support accessible by phone that enables hands-free assistance without app or login. Multiplies service team capacity, automates simple tasks, and shares expert knowledge through spoken interactions, with escalation to human experts when needed.
• Vision AI AI-powered visual guidance that uses a technician's smartphone camera to identify equipment make, model, condition, and fault indicators in real time and deliver step-by-step guidance synced with service history and manuals.
• Channels Multi-channel deployment capability that enables Aquant's AI agents to be accessed through various communication channels beyond voice and vision, extending service intelligence across customer touchpoints.
• Connectivity Platform Integration layer that connects Aquant to any CRM and thousands of systems via prebuilt connectors, enabling the platform to ingest enterprise data such as service history, work orders, parts catalogs, and equipment tracking without requiring heavy IT projects.

Quantifiable outcome

• Up to 26% in service cost savings by connecting systems and service data into a unified intelligence layer
• +11 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability13 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core and strategic.

• MicrosoftcoreTechnology or Integration · 4 March 2026Aquant earned Solutions Partner with certified software designation for Manufacturing AI within the Microsoft AI Cloud Partner Program. Designation recognizes software demonstrating interoperability with Microsoft Cloud platforms and meeting program's technical, operational, and customer success requirements. Positions Aquant among Microsoft's curated Manufacturing AI ecosystem and strengthens presence in Microsoft Marketplace for joint customers scaling Industry AI investments on Azure.
• IFSstrategicTechnology or IntegrationPartnership with IFS for service management. Makino uses IFS for customer history, work orders, equipment tracking, and scheduling, integrated with Aquant AI to unlock value from decades of data. Aquant turns IFS data into job-specific, expert-level guidance in real time.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Salesforce (Service Cloud / Agentforce): Salesforce offers Service Cloud and Agentforce, a horizontal CRM and agentic AI platform for customer service operations. Aquant explicitly compares against Salesforce Agentforce as a more domain-specialized, lower-cost alternative for service organizations managing complex equipment.
• ServiceNow: ServiceNow's Field Service Management and Now Assist AI target enterprise service operations across IT, customer service, and field workflows. Comparable as a broad incumbent platform that competes for the same service organization budgets, though less equipment-domain-specialized.
• Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service combined with Copilot is a first-party enterprise field service platform on Azure. Aquant's Microsoft partnership coexists with this competitor, and Dynamics is the most direct large-platform alternative for service organizations standardized on Microsoft.
• Palantir: Palantir's Foundry and AIP platforms serve industrial and manufacturing customers with AI-driven operational analytics. Aquant positions directly against Palantir as a more affordable, service-domain-specialized alternative for equipment maintenance use cases.
• C3.ai: C3.ai offers enterprise AI applications for industrial use cases including predictive maintenance and asset performance. Comparable as an enterprise AI platform targeting manufacturers and industrial operators with overlapping service and reliability use cases.

Direct peers

• IFS: IFS provides enterprise asset management and field service management software with AI capabilities for industrial and asset-intensive customers. IFS is both a technology integration partner of Aquant (per Makino case study) and a competitor for the same service operations budget.
• Uptake: Uptake provides AI-driven asset performance and predictive maintenance software for industrial customers including rail, construction, and manufacturing. Comparable as a domain-specialized AI platform for equipment service organizations with overlapping customer base.
• Yellow.ai: Yellow.ai provides agentic AI platforms for customer service and voice AI across enterprise channels. Comparable as an agentic AI vendor offering voice, chat, and customer service automation that overlaps with Aquant's Voice AI (Roger) and Call Assist capabilities.

Emerging players

• Cognex (or similar industrial vision AI vendors): Cognex and similar industrial machine-vision specialists overlap with Aquant's Vision AI capability for camera-based equipment identification and fault detection in manufacturing and field service environments.
• Sierra AI: Sierra AI builds agentic AI platforms for enterprise customer service with conversational AI agents. Comparable as an emerging agentic AI vendor targeting enterprise service operations with similar autonomous agent architectures to Aquant.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCGZQhtz4zE6jkLqJ1aA-fJA
• LinkedInlinkedin.com/company/aquant.io
• Xx.com/Aquant_io

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds6 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aquant