Trustap
Trustap is a Cork, Ireland-based transaction platform providing escrow-style payment processing, dispute resolution, and buyer protection for online marketplaces, ecommerce stores, motors platforms, and peer-to-peer transactions across 100+ countries. Its Trustap Index product enables AI agentic commerce for marketplace listings.
- Company typePrivate
- Founded2017
- HeadquartersCork, Ireland
- Headcount11–50
- GTM typeB2B and B2C
- OfferingSoftware
What Trustap does
Trustap is a Cork, Ireland-based private limited company (founded 2017) that provides an end-to-end transaction management platform for online marketplaces, e-commerce stores, motors platforms, and peer-to-peer transactions. Its core offering combines escrow-style payment processing (funds held in a Stripe Platform Account via Trustap Hold until transaction completion), integrated shipping tracking through AfterShip, automated dispute resolution, and configurable split-payment commission logic. The platform exposes this through a REST API v2.0 with webhooks covering the full transaction lifecycle (created, paid, tracked, delivered, complained, funds_released), pre-built Shopify and WooCommerce plugins, and self-serve developer tooling. Trustap is ISO 27001 certified and supports transactions across 100+ countries and 23+ currencies, serving approximately 300 customers with a headcount of 40+.
The company monetizes primarily through transaction-based fees: a Buyer Protection fee charged at checkout, a 1.5% International Transaction fee for cross-border payments, marketplace commissions configurable to buyer, seller, or both sides, seller fees available through partnership agreements, and Stripe pass-through chargeback fees ($18.45 plus €30 overage for WooCommerce plan overages). Subscription revenue comes from tiered WooCommerce plugin plans. Distribution is API-first with embedded OEM/white-label plugins, plus enterprise field sales for larger marketplaces; named customers include Student Seats, DoneDeal, Biologiquement.shop, Silverback, MyVenueSpace, MyNextBike, Distilled, and Assurdeal.
Trustap has raised approximately $19M+ across rounds, most recently a $10M June 2026 round led by Aperture Capital with TX Ventures participation. Proceeds are earmarked for Trustap Index, an agentic commerce layer in early access that converts fragmented marketplace listings into machine-readable structured data to enable AI shopping agents to discover, negotiate, and execute payments on behalf of consumers — with Trustap retaining the trust/escrow layer through human confirmation. The company also expanded to offices in Dubrovnik, London, and the United States, and added a senior growth hire (Oriol Segura, ex-Adevinta) in October 2025.
Trustap firmographics
Firmographics- Name
- Trustap
- Legal name
- Trustap Ltd
- Website
- https://trustap.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Trustap is a Cork, Ireland-based transaction platform providing escrow-style payment processing, dispute resolution, and buyer protection for online marketplaces, ecommerce stores, motors platforms, and peer-to-peer transactions across 100+ countries. Its Trustap Index product enables AI agentic commerce for marketplace listings.
- Ownership category
- akta.pro rank
Trustap industry classification
Industry- Product category
- Payment Processing Platform
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Trusts, Estates, and Agency Accounts (52592)
- SIC
- Miscellaneous Business Credit Institution (6159)
- akta.pro primary industry
- Escrow, Trust & Agency Services (escrow, paying agent, trustee) (FSABAIAI)
- akta.pro secondary industry
- Corporate Trust Services (Trustee, Agent & Escrow Roles) (FSAEAKAB)
Keywords
Where Trustap is headquartered
LocationHeadquarters
- HQ city
- Cork
- HQ country
- Ireland
- HQ region
- Europe
Offices5 records
Markets served
Trustap business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Buyer Protection Fee: End-users pay a small fee to add Trustap's protection to their transactions. The Buyer Protection fee is calculated and added to the total amount before payment is submitted by the Buyer. It is non-refundable.
- Seller Fee: Available through Partnership agreements only. Combines Trustap fee, Fixed fee, and Liability Management fee. Deducted from payout amount once transaction is completed. Non-refundable.
- International Transaction Fee: 1.5% of total amount paid by Buyer for transactions where Buyer's payment is processed from a different economic region than the merchant/Seller.
- Platform Commission: Trustap allows platforms to collect additional commission on each transaction, configurable to be charged to seller, buyer, or both. Can be percentage or flat fee. Collected commissions held in Trustap vault and manually paid out at agreed intervals.
- Chargeback Fees: Stripe Chargeback fee of $18.45 applies to all chargebacks, deducted from Seller's next payout amount. Additional €30 charge for chargebacks exceeding WooCommerce checkout plugin subscription plan allowance.
- WooCommerce Plugin Subscription: Subscription plans for WooCommerce checkout plugin with tiered pricing based on membership levels (bronze, silver, gold).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Buyer Protection Fee - charged to buyer at checkout |
| Transaction based/ take rate | Pay-as-you-go | International Transaction Fee - 1.5% for cross-border transactions |
| Transaction based/ take rate | Pay-as-you-go | Chargeback Fee - $18.45 + €30 for plan overages |
| Transaction based/ take rate | Pay-as-you-go | Seller Fee - partnership agreements only |
| Transaction based/ take rate | Pay-as-you-go | Configurable charge structures by transaction value, currency, payment method, and membership tier |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels12 records
Trustap product offering
Product offeringCore offering
Trustap provides an end-to-end digital transaction management platform that combines escrow-style payment processing (Trustap Hold), fraud management, chargeback handling, and dispute resolution into a single integration for online marketplaces, e-commerce stores, motors platforms, and individual peer-to-peer transactions. The platform is offered via REST API, pre-built Shopify and WooCommerce plugins, and a direct individual-use service, with supporting infrastructure for transaction lifecycle automation, integrated AfterShip delivery tracking, and split payment commission models.
Product overview
Trustap is a Cork, Ireland-based payments and transaction platform founded in 2017 offering a unified end-to-end transaction management solution. The core platform (Trustap Core Platform) provides escrow-style secure payments, fraud management, and dispute resolution for marketplaces, ecommerce, motors, and peer-to-peer transactions. The product portfolio includes: Trustap Core Platform as the foundational offering; Trustap Index (AI-powered agentic commerce sub-product) that converts marketplace listings into machine-readable data enabling AI shopping agents; pre-built plugins for WooCommerce and Shopify ecommerce platforms; and a REST API (v2.0) with webhook support for custom integrations. The platform supports transactions in 100+ countries and currencies, serving approximately 300 customers with 40+ employees.
Differentiator
Problem solved
Functional benefit
Brands
- Trustap Index: AI-powered solution that converts fragmented marketplace listings into machine-readable data enabling AI shopping agents to handle product discovery, negotiation, and secure payments on behalf of consumers.
Products and services
- Trustap Core Platform
Quantifiable outcome
- Ticket sales growth from $170k to $1.4 million in one year for Student Seats
- +1 more outcomes
Companies that use Trustap
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles4 records
Trustap technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature7 records
Trustap partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and support.
- StripecoreStripe is the payment processing partner powering Trustap's transaction infrastructure. Users are subject to Stripe Connected Account Agreement. Stripe handles payment processing, card data management, and automated identity verification (KYC/AML checks). Trustap uses Stripe Connect for payout management.
- AfterShipcoreAfterShip provides delivery tracking services for buyers and sellers on Trustap. Enables package tracking integration within Trustap's transaction lifecycle management.
- SalesforcesupportCRM integration syncs contact details and marketing campaign parameters when users submit contact forms, enabling business relationship management and inquiry origin tracking.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Trustap competitors and assessment
Company assessmentDirect peers
- Escrow.com: Escrow.com is a pure-play online escrow service that holds funds until transaction conditions are met, directly competing with Trustap's core escrow and buyer/seller protection offering across marketplaces and high-value peer-to-peer transactions.
- Mangopay: Mangopay provides a marketplace payment platform with built-in escrow, multi-party split payments, and KYC/AML, serving platforms across Europe. It directly competes with Trustap's marketplace segment with overlapping functionality around split payments and seller payouts.
- Verto: Verto is a cross-border B2B payments and FX platform with marketplace and platform-specific flows. It overlaps with Trustap's international transaction and marketplace payment offerings, particularly for cross-border platform commerce.
- Cashfree Payments: Cashfree is a payment gateway offering marketplace and escrow-style flows, including split payments and payouts, primarily serving Indian platforms but expanding globally. Comparable in API-first design and marketplace focus to Trustap.
Broad incumbents
- Payoneer: Payoneer offers marketplace and platform mass-payout solutions serving global SMBs and platform sellers. While broader in scope than Trustap, it competes for the same marketplace and cross-border platform customer wallet.
- Stripe Connect: Stripe Connect is the underlying infrastructure Trustap relies on and a direct competitor for marketplace multi-party payments, split payments, and KYC. Stripe's bundled offering poses a long-term competitive risk to Trustap's platform layer.
- PayPal Goods & Services: PayPal's buyer protection and Goods & Services flow offers escrow-like protection for peer-to-peer and marketplace transactions. As an incumbent with massive distribution, it competes with Trustap's buyer protection value proposition for SMB merchants.
- Checkout.com: Checkout.com is a global payments processor serving marketplaces and large platforms with processing, FX, and payouts. It competes for the same enterprise marketplace customers Trustap targets with field sales.
Emerging players
- Modulr: Modulr provides payment infrastructure for platforms with embedded accounts, payouts, and bulk payment flows. It overlaps with Trustap's enterprise marketplace infrastructure use case as an emerging player in the same segment.
- OptioPay: OptioPay is a European platform-payment provider focused on marketplaces and B2B payouts with built-in payout, reconciliation, and onboarding. It is an emerging player addressing similar platform/marketplace payment challenges as Trustap.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Trustap social profiles
Digital presenceTrustap compliance and trust
Trust signalCompliance1 record
Trustap financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trustap leadership team
Management profileNumber of profiles
Profiles6 records
Trustap funding detail
Funding detailFunding overview
Funding rounds5 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trustap M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trustap
What does Trustap do?
Trustap provides an end-to-end digital transaction management platform that combines escrow-style payment processing (Trustap Hold), fraud management, chargeback handling, and dispute resolution into a single integration for online marketplaces, e-commerce stores, motors platforms, and individual peer-to-peer transactions. The platform is offered via REST API, pre-built Shopify and WooCommerce plugins, and a direct individual-use service, with supporting infrastructure for transaction lifecycle automation, integrated AfterShip delivery tracking, and split payment commission models.
Is Trustap a public or private company?
Trustap is a private company. It is classified as venture growth investor backed and is currently operating.
When was Trustap founded?
Trustap was founded in 2017. It employs 11 to 50 people.
Where is Trustap based?
Trustap is headquartered in Cork, Ireland, in the Europe region.
How does Trustap make money?
Six revenue lines are on record. Buyer Protection Fee is the primary driver. The others are seller Fee, international Transaction Fee, platform Commission, chargeback Fees and wooCommerce Plugin Subscription.
Who are Trustap's main competitors?
Direct peers on record are Escrow.com, Mangopay, Verto and Cashfree Payments. Broad incumbents are Payoneer, Stripe Connect, PayPal Goods & Services and Checkout.com. Emerging players are Modulr and OptioPay.
Does Trustap have an API?
Yes. Trustap offers a REST API (v2.0) with webhooks for transaction management, user creation, payment processing, tracking, complaints, and dispute resolution. Authentication supports Basic Authentication (API key), Basic Auth with Trustap-User header, and OAuth 2.0 Bearer tokens. The API includes sandbox/test and production environments with endpoints for fees calculation, transaction creation, metadata management, charge configuration, and full user OAuth flows. Webhook events cover transaction states including cancelled, claimed, payment_failed, paid, funds_refunded, payment_accepted, handover_confirmed, complained, funds_released, refund_issued, tracked, and delivered. Developer documentation is at docs.trustap.com.
What industry is Trustap in?
Trustap's product category is Payment Processing Platform. Its primary akta.pro industry code is FSABAIAI, Escrow, Trust & Agency Services (escrow, paying agent, trustee), with a secondary code of FSAEAKAB, Corporate Trust Services (Trustee, Agent & Escrow Roles). Its NAICS code is 522320 and its SIC code is 6159.