AfterShip
AfterShip is a Singapore-based post-purchase ecommerce platform serving ~20,000 brands globally with shipment tracking, returns, shipping, and AI-powered delivery intelligence across 1,323 carriers and 70+ commerce integrations.
- Company typePrivate
- Founded2012
- HeadquartersSingapore, Singapore
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What AfterShip does
AfterShip is a Singapore-headquartered post-purchase ecommerce intelligence platform founded in 2012 that serves approximately 20,000 brands across fashion, beauty, fitness, luxury, and consumer goods. The platform is built around three core products — Tracking, Returns, and Shipping — augmented by AI-powered modules (AI EDD delivery prediction, Parser, Personalization, Warranty, Protection, Green) and marketplace connectors for TikTok Shop and SHEIN Marketplace, all unified under an 'AfterShip Intelligence' layer. Technical infrastructure centers on 1,323 global carrier integrations (with ~50 added monthly), 310,000+ returns drop-off locations, branded tracking pages translated across 52+ languages, multi-tenant organization support, and a 99.99%+ uptime API with public Tracking, Returns, Shipping, and Order APIs.
The business model is primarily tiered SaaS subscription: Tracking Essentials ($29/month for 6,000 shipments) up to Premium ($59/month) and custom enterprise contracts (300,000+ shipments); Returns from $16/month Essentials to custom enterprise; per-seat team plans at $10-$12/member/month; and usage-based SMS notifications. Go-to-market combines product-led growth via Shopify App Store and free trial self-serve for SMBs, an enterprise field-sales motion with dedicated CSMs for brands exceeding $10M GMV, and API-first developer adoption. Distribution is multi-channel through direct sales, 70+ platform integrations, agency, carrier, and 3PL partner programs, and direct marketplace-feed products. The company is privately held, has raised approximately $69 million in disclosed funding (most recently a $66M Series B from Tiger Global in April 2021), and operates with 251-500 employees.
AfterShip firmographics
Firmographics- Name
- AfterShip
- Legal name
- AfterShip
- Website
- https://aftership.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- AfterShip is a Singapore-based post-purchase ecommerce platform serving ~20,000 brands globally with shipment tracking, returns, shipping, and AI-powered delivery intelligence across 1,323 carriers and 70+ commerce integrations.
- Ownership category
- akta.pro rank
AfterShip industry classification
Industry- Product category
- Post-purchase ecommerce software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Freight Transportation Arrangement (488510)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Returns Management & Reverse Logistics (CRAFAMAE)
- akta.pro secondary industries
- Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK), Repair, Refurbishment & Warranty Return-to-Depot (RMA) (TLAAALAL), Pick/Pack & Value-Added Warehouse Services (Kitting, Returns Prep) (CRAFAMAD)
Keywords
Where AfterShip is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Markets served
AfterShip business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Tracking Software Subscription: Tiered subscription model for shipment tracking software with three tiers: Essentials ($29/month for 6,000 shipments), Premium ($59/month for 6,000 shipments), and Enterprise (custom pricing for 300,000+ shipments/year). Extra shipments charged at $0.08-$0.12 per shipment depending on tier.
- Returns Management Subscription: Tiered subscription for returns management: Essentials ($16/month for growing stores <100 returns/month), Established ($99/month for 100-400 returns/month), and Enterprise (custom for 400+ returns/month).
- Team/Organization Plans: Team member access plans from $10/member/month (billed annually) or $12/member/month (billed monthly), with full product access, custom roles and permissions, 2FA, and SSO.
- SMS Notifications: SMS pricing based on destination with fair pricing ensuring charges only for SMS sent.
- Shipping Software: Multi-channel shipping software with access to 130+ carriers, automated workflows, and discounted shipping rates through partner network (save up to 91% on shipping).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essentials: $29/month - Best for new stores <$1M GMV with 6,000 shipments/year |
| Subscription | Monthly | Premium: $59/month - Best for growing brands $1M-$10M GMV |
| Subscription | Multi-year contract | Enterprise: Custom pricing - Best for enterprises >$10M GMV |
| Subscription | Monthly | Returns Essentials: $16/month - Growing stores <100 returns/month |
| Subscription | Monthly | Returns Established: $99/month - 100-400 returns/month |
| Subscription | Multi-year contract | Returns Enterprise: Custom - 400+ returns/month |
| Per seat | Annual | Team: $10/member/month - Member access for growing organizations |
Go-to-market motion4 records
Distribution channels8 records
Marketing channels10 records
AfterShip product offering
Product offeringCore offering
AfterShip provides a post-purchase ecommerce platform composed of Tracking (multi-carrier shipment tracking across 1,323 carriers with branded tracking pages), Returns (exchange-first returns automation with fraud detection and 310,000+ drop-off locations), and Shipping (multi-channel shipping with 130+ carriers and discounted rates). The platform is unified by AI capabilities including 95% accurate AI-powered EDD and an Intelligence layer that orchestrates analytics and automation across the entire post-purchase journey.
Product overview
AfterShip offers a comprehensive post-purchase platform with a modular architecture centered around core products: Tracking (shipment tracking software), Returns (returns management), and Shipping (multi-channel shipping). The platform is enhanced by AI-powered add-on modules including AI EDD (delivery prediction), Warranty (warranty management), Protection (shipping protection), Green (carbon emissions), Parser (email parsing), and Personalization (AI product discovery). Additional marketing tools include Reviews, Email, SMS, Popups & Forms, Referral, and Page Builder. For marketplaces, AfterShip provides Feed for TikTok Shop and Feed for SHEIN Marketplace. The entire suite is unified under AfterShip Intelligence, an AI-powered intelligence platform that connects analytics and automation across all post-purchase touchpoints. The platform integrates with 1,200+ carriers, major eCommerce platforms (Shopify, Salesforce, Magento, BigCommerce, Amazon), and technology partners (Klaviyo, Attentive, Gorgias, Yotpo, Shipbob).
Differentiator
Problem solved
Functional benefit
Products and services
- Tracking Shipment tracking software that provides proactive and automated delivery updates, branded tracking pages, real-time shipment status, and 1,200+ global carrier integrations, designed to reduce WISMO tickets and optimize delivery performance for ecommerce merchants.
- Returns Returns and exchanges management software that automates returns processes, reduces costs through exchange-first flows, retains revenue through store credits, and includes fraud prevention for ecommerce brands.
- Shipping Multi-channel shipping software that centralizes order fulfillment across sales channels, supports 130+ carriers, and automates label generation with discounted shipping rates for ecommerce merchants.
- AI EDD AI-powered estimated delivery prediction software that calculates 95% accurate delivery dates using multivariate analysis of weather, product category, and shopper address factors for ecommerce merchants.
- Warranty Warranty management software that eliminates manual processes, enables omnichannel warranty claims, and provides product recall capabilities for ecommerce brands.
- Feed for TikTok Shop TikTok Shop management software that enables instant product sync with TikTok Shop, listing management, and order handling for social commerce merchants.
- Feed for SHEIN Marketplace SHEIN marketplace management software for sellers to reach SHEIN's customer base through product feed integration.
- Protection World-class shipping protection that captures lost revenue through high claim-success rates, offers protection at cart or checkout, and provides a claim management portal for ecommerce merchants.
- Green Carbon emissions reporting software providing accurate calculation of environmental impact using SGS certified methodology, real miles traveled, and smart shipment-mapping for ecommerce merchants.
- Parser AI-powered email parser that offers smart data extraction from emails with brand-specific configuration, high accuracy, and automatic data enrichment for ecommerce operations.
- Personalization AI product discovery tool that hyper-personalizes shopping experiences through product recommendations based on customer behavior, designed to drive repeat purchases for ecommerce merchants.
- Reviews Product reviews management platform for collecting and displaying customer reviews to build trust and drive conversions on ecommerce stores.
- Email Email marketing platform integrated with the post-purchase experience for customer engagement and retention communications for ecommerce merchants.
- SMS SMS marketing and notification service for post-purchase communications and shipping updates with destination-based pricing for ecommerce merchants.
- Popups & Forms Lead capture and customer engagement tool using popup templates and forms for website visitor conversion on ecommerce stores.
- Referral Referral program management tool for driving customer advocacy and word-of-mouth marketing for ecommerce merchants.
- Page Builder Visual page building tool for creating custom landing pages and post-purchase experiences for ecommerce merchants.
- AfterShip Intelligence AI-powered ecommerce intelligence platform providing analytics, predictive insights, and automation across the post-purchase experience to drive customer retention and operational efficiency.
Quantifiable outcome
- 95% delivery date accuracy
- +13 more outcomes
Companies that use AfterShip
Customer profileNamed customers27 records
Segments10 records
Ideal customer profiles4 records
AfterShip technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability8 records
Feature8 records
AfterShip partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered minor, core and flagship.
- EqualOceanminorListed on EqualOcean 2025 GoGlobal Service Enablers TOP 50 recognizing Chinese enterprise globalization enablers.
- FedExcoreMajor carrier partner integrated into AfterShip's tracking, returns, and shipping networks. FedEx available for label generation, return shipments, and tracking across all AfterShip products.
- UPScoreMajor carrier partner integrated into AfterShip's carrier network for tracking and shipping operations.
- DHLcoreMajor international carrier partner for global shipping and tracking capabilities.
- USPScoreUS Postal Service integrated for domestic US shipping, returns, and tracking with pre-negotiated rates.
- GLScoreEuropean parcel delivery carrier integrated into the global carrier network.
- ShopifyflagshipDeep integration with Shopify and Shopify Plus for tracking, returns, and shipping. Certified Shopify App with dedicated solution page. Shopify POS integration for returns.
- Salesforce Commerce CloudcoreIntegration with Salesforce Commerce Cloud for post-purchase tracking and returns management.
- Magento 2coreNative integration with Magento 2 for shipment tracking and post-purchase visibility.
- BigCommercecorePlatform integration with BigCommerce for tracking and returns management.
- Amazon Seller CentralcoreIntegration with Amazon Seller Central for marketplace tracking and seller tools.
- KlaviyocoreTechnology partner for email marketing integration, enabling automated post-purchase communications.
- AttentivecoreTechnology partner for SMS marketing integration for post-purchase notifications.
- GorgiascoreTechnology partner for customer support integration, reducing WISMO tickets through unified support.
- ShipBobcore3PL integration with ShipBob for fulfillment tracking, RMA creation, and return receipt automation.
- ShipHerocore3PL integration with ShipHero for warehouse management and returns processing.
- Happy ReturnscoreIntegration with Happy Returns providing 9,000+ Return Bar drop-off locations in the US.
- TikTok ShopflagshipFeed for TikTok Shop enabling product listing sync, order management, and TikTok Shop tracking. Accelerates TikTok Shop growth with 10x faster listing sync.
- SHEIN MarketplacecoreFeed for SHEIN Marketplace enabling product management on SHEIN marketplace platform.
Scale indicators27 records
Recent moves6 records
Expansion highlights5 records
AfterShip competitors and assessment
Company assessmentDirect peers
- Narvar: Narvar is a post-purchase platform offering branded tracking, returns, and customer engagement for enterprise retailers. It competes directly with AfterShip Tracking and Returns at the enterprise tier, serving overlapping customer segments such as large apparel and beauty brands.
- Loop Returns: Loop Returns is an exchange-first returns management platform for Shopify and DTC brands. It competes directly with AfterShip Returns on the exchange-first flow, branded returns portal, and fraud prevention features for mid-market merchants.
- Shippo: Shippo is a multi-carrier shipping API and label generation platform used by SMB and mid-market e-commerce sellers. It competes directly with AfterShip Shipping on carrier aggregation, discounted rates, and API-first distribution.
- ShipStation: ShipStation is a multi-channel shipping and order management platform (owned by Stamps.com/Auctane) serving SMB and mid-market e-commerce. It overlaps with AfterShip Shipping on multi-carrier label generation, automation, and rate shopping.
- ParcelPerform: ParcelPerform is an AI-powered post-purchase experience platform offering multi-carrier tracking, delivery intelligence, and returns for enterprise retailers. It competes with AfterShip Tracking and AI EDD in the enterprise tier, particularly across APAC and EMEA.
- ClickPost: ClickPost is a multi-carrier shipping and tracking API platform used by global e-commerce sellers. It competes with AfterShip Tracking and Shipping on multi-carrier aggregation, AI carrier auto-detection, and enterprise-grade tracking SLAs.
- Happy Returns: Happy Returns (owned by PayPal) provides box-free, QR-code returns through a network of Return Bar drop-off locations in the US. It is integrated with AfterShip as a partner but also competes directly on the reverse logistics/drop-off network layer for US returns.
Broad incumbents
- ShipBob: ShipBob is a global fulfillment and 3PL platform with embedded post-purchase tracking and returns. It is both a partner (3PL integration) and a broader incumbent that competes with AfterShip Shipping on fulfillment for mid-market and enterprise merchants.
Regional players
- Shiprocket: Shiprocket is an India-headquartered shipping aggregator and post-purchase platform serving 2,000+ carriers and SMB e-commerce sellers. It is comparable to AfterShip Shipping on multi-carrier aggregation and discounted rates, but operates primarily in the India market.
Emerging players
- Yotpo: Yotpo is a DTC marketing platform offering reviews, SMS, loyalty, and subscriptions for Shopify brands. It is a technology partner of AfterShip but also overlaps with AfterShip's Reviews, SMS, and Email modules as an emerging point solution.
Market position
Strengths5 records
Competitive moat6 records
Key highlights7 records
Customer concentration
AfterShip social profiles
Digital presenceAfterShip compliance and trust
Trust signalCompliance3 records
AfterShip financial estimates
Financial estimateRevenue estimate
Valuation estimate
AfterShip leadership team
Management profileNumber of profiles
Profiles2 records
AfterShip funding detail
Funding detailFunding overview
Funding rounds4 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AfterShip M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AfterShip
What does AfterShip do?
AfterShip provides a post-purchase ecommerce platform composed of Tracking (multi-carrier shipment tracking across 1,323 carriers with branded tracking pages), Returns (exchange-first returns automation with fraud detection and 310,000+ drop-off locations), and Shipping (multi-channel shipping with 130+ carriers and discounted rates). The platform is unified by AI capabilities including 95% accurate AI-powered EDD and an Intelligence layer that orchestrates analytics and automation across the entire post-purchase journey.
Is AfterShip a public or private company?
AfterShip is a private company. It is classified as venture growth investor backed and is currently operating.
When was AfterShip founded?
AfterShip was founded in 2012. It employs 251 to 500 people.
Where is AfterShip based?
AfterShip is headquartered in Singapore, Singapore, in the Asia region.
How does AfterShip make money?
Five revenue lines are on record. Tracking Software Subscription is the primary driver. The others are returns Management Subscription, team/Organization Plans, SMS Notifications and shipping Software.
Who are AfterShip's main competitors?
Direct peers on record are Narvar, Loop Returns, Shippo, ShipStation, ParcelPerform, ClickPost and Happy Returns. ShipBob is listed as a broad incumbent. Shiprocket is listed as a regional player. Yotpo is listed as an emerging player.
Does AfterShip have an API?
Yes. AfterShip offers multiple APIs for developers including Tracking API, Returns API, Shipping API, and Order API (Commerce API). These APIs enable developers to integrate multi-carrier tracking, automate returns management, shipping label generation, and order management into their systems. The platform provides webhooks for instant delivery status updates via webhook, with APIs designed for easy engineering and detailed public API documentation. Developer documentation is at www.aftership.com/docs/tracking.
What industry is AfterShip in?
AfterShip's product category is Post-purchase ecommerce software. Its primary akta.pro industry code is CRAFAMAE, Returns Management & Reverse Logistics, with a secondary code of TLAAACAK, Returns-Enabled Standard Parcel (Integrated Forward + Reverse). Its NAICS code is 51821 and its SIC code is 7370.