What Kiwi.com does

Kiwi.com s.r.o. is a privately held Czech online travel agency founded in 2012 by Oliver Dlouhý and Jozef Képesi, headquartered in Prague with regional subsidiaries in Fort Lauderdale (United States) and São Paulo (Brazil). The platform aggregates pricing and inventory from more than 480 air and ground carriers worldwide and processes over 50 million daily searches through its proprietary Kiwi-Code algorithm, which checks over two billion prices each day to construct self-transfer itineraries across non-partnered carriers via its Virtual Interlining technology. Serviceable use cases span single-trip booking, multi-city Nomad routing, last-minute deals, hotel and car rental add-ons, and a Kiwi.com Guarantee tier providing automated disruption rebooking with hotel refunds up to €150.

The company monetizes exclusively on a transaction basis: a Kiwi.com Service Fee per booking captures reservation, ancillary, and add-on components; optional features such as 72-hour Price Lock, Kiwi.com Guarantee/Disruption Protection (with 500,000+ bookings handled), and three fare tiers (Saver, Standard, Flexi) layer further take-rate. The Kiwi.com Club loyalty program provides free membership with Voucher Drops worth up to $580 and instant Kiwi.com Credit on cancellations. Distribution is product-led and direct-to-consumer via kiwi.com and the iOS/Android mobile apps (2M+ users), with a 7M+ subscriber email newsletter, Kiwi.com Magazine content hub, and a white-label B2B booking integration now live with Berlin Brandenburg Airport.

Operationally, Kiwi.com reports 10 million+ yearly travelers, deploys AI virtual agents that autonomously resolve 80% of customer text interactions (cutting response times in half), and has 1,001-5,000 employees per public firmographic disclosure. The company has undergone two rounds of workforce reductions since 2024 (18% in 2024 and 250 additional roles in January 2026), with CEO Oliver Dlouhý citing the creation of a smaller, autonomous team as the rationale. Reports indicate the business has been on the market for sale for several years, raising €100 million from an undisclosed investor in June 2022 in its most recent disclosed funding event.

Name

Kiwi.com

Legal name

Kiwi.com s.r.o.

Website

https://kiwi.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Kiwi.com is a Czech online travel agency that aggregates pricing from 480+ carriers and uses proprietary Virtual Interlining and Kiwi-Code technology to build self-transfer itineraries for more than 10 million yearly leisure and remote-work travelers globally.

Ownership category

akta.pro rank

Product category

Online Travel Agency

NAICS

Tour Operators (561520)

SIC

Transportation Services (4700)

akta.pro primary industry

Accommodation-Focused OTAs (Hotels & Alternative Stays) (THAKAAAB)

Keywords

• Online travel agency
• Flight booking platform
• Virtual interlining technology
• Flight price comparison
• Travel technology services

Headquarters

HQ city

Brno

HQ country

Czechia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Booking/Transaction Fees: Kiwi.com charges a Kiwi.com Service Fee for each booking, which includes fees for reservation of carriage, carrier ancillaries, non-carrier ancillary services, and additional services like Kiwi.com Guarantee. The fee breakdown is displayed during the booking process.
2. Price Lock Feature: Optional paid feature allowing users to lock flight prices for a defined period (typically 72 hours), protecting against price increases. Users pay a Price Lock Fee for this protection.
3. Kiwi.com Guarantee/Benefits: Paid add-on bundled with certain bookings providing disruption protection, connection protection, and transfer protection benefits. Also sold as standalone Disruption Protection after booking.
4. Carrier Ancillary Services: Revenue from baggage fees, seat selection, and other airline add-ons booked through the platform.
5. Refund Handling Services: Additional service for processing cancellation requests and recovering refunds from carriers, with fees deducted from recovered amounts.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Kiwi.com operates an online travel agency platform that aggregates flight, hotel, and car-rental inventory from 480+ airlines and ground carriers worldwide into a single search and booking experience. Its proprietary Virtual Interlining and Kiwi-Code technologies combine carriers that do not normally cooperate into single-ticket itineraries unavailable through airline-direct channels or traditional OTAs. The platform sells ancillary paid protection services (Disruption Protection, Kiwi.com Guarantee, Price Lock) and runs the free Kiwi.com Club loyalty program, with AI-powered customer support resolving the majority of interactions autonomously.

Product overview

Kiwi.com is an online travel agency platform that operates as a unified product combining flight search, comparison, and booking capabilities. The core Kiwi.com Platform uses proprietary Virtual Interlining technology and Kiwi-Code to aggregate over 480 carriers and create routes unavailable elsewhere. The ecosystem includes the Kiwi.com Mobile App for on-the-go access, the Kiwi.com Club loyalty program, and add-on protection services like Kiwi.com Guarantee and Disruption Protection. Key features include Nomad (exclusive multi-city optimization), Multi-city Search, Price Alerts, Fare Types (Saver/Standard/Flexi), and AI Mode (Beta). The platform is supplemented by hotels.kiwi.com for accommodation booking and code.kiwi.com for developer resources.

Differentiator

Problem solved

Functional benefit

Brands

• Kiwi.com Club: Loyalty program offering free membership with perks including Voucher Drops worth up to $580 and special promo fares.
• Kiwi.com Guarantee
• Kiwi.com mobile app

Products and services

• Kiwi.com Platform (flight booking platform) Online travel agency web platform aggregating flight inventory from 480+ airlines and ground carriers worldwide, with proprietary Virtual Interlining and Kiwi-Code search to combine non-cooperating carriers into single itineraries and book flights, hotels, and cars.
• Kiwi.com Mobile App Native iOS and Android mobile app providing one-touch flight search and booking, live trip updates, boarding pass storage, disruption alerts, and app-exclusive promotional fares and discount codes.
• Kiwi.com Club (loyalty program) Free membership loyalty program granting perks such as members-only Voucher Drops up to $580, special promo fares, and instant Kiwi.com Credit on cancellation or rebooking.
• Kiwi.com Guarantee (travel protection add-on) Paid protection add-on bundled with eligible bookings that provides automatic check-in, alternative flight options for missed connections, instant Kiwi.com Credit for canceled flights, live boarding pass delivery, and disruption safeguards.
• Disruption Protection Standalone paid service that issues instant Kiwi.com Credit when flights are canceled, delayed, or connections are missed due to prior delays, and provides hotel refunds up to €150 for overnight disruptions.
• Kiwi.com Hotels (hotels.kiwi.com) Companion hotel booking platform at hotels.kiwi.com that extends Kiwi.com beyond flights into accommodation, supporting complete trip planning within the Kiwi.com ecosystem.

Quantifiable outcome

• 80% of customer text interactions resolved autonomously by AI virtual agents, cutting operational response times in half
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Berlin Brandenburg Airport (BER)coreTechnology or Integration · 14 May 2026Berlin Brandenburg Airport launched an integrated flight search and booking service through partnership with Kiwi.com. Passengers can compare and book global flights directly via the airport's website and mobile app. The initiative consolidates flight booking with existing airport services such as parking reservations and lounge access into a single digital platform, positioning BER as a comprehensive travel marketplace.
• 480+ Airlines and CarrierscoreTechnology or IntegrationKiwi.com aggregates flight data and booking capabilities from over 480 carriers including major airlines, budget carriers, and regional airlines globally to provide comprehensive flight search and booking services.
• AirHelp Germany GmbHminorStrategic or Co-development PartnerKiwi.com refers customers to AirHelp for compensation enforcement services when they may be eligible for flight delay or cancellation compensation from airlines. Provides additional revenue stream through referral arrangement.
• Booking.com (Cars)minorChannel Partner/ Reseller/ DistributorPartnership with Booking.com for car rental booking services integrated into Kiwi.com platform, allowing customers to book rental cars as part of their travel booking.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Booking.com: World's largest OTA offering flights, hotels, car rentals, and attractions globally. Most direct competitor to Kiwi.com in flight + hotel bundle booking and a key partner via Kiwi's Booking.com car-rental integration.
• Skyscanner: Flight metasearch and OTA owned by Trip.com Group; comparable in price-comparison positioning and global carrier coverage. Both compete for budget-conscious, multi-carrier itinerary shoppers.
• Kayak: Booking Holdings-owned flight search and price comparison platform with private/indirect fares across hundreds of carriers. Closely overlaps with Kiwi.com's search-and-compare value proposition and target traveler.
• Hopper: Mobile-first OTA using AI-driven price prediction and a virtual interlining-like approach to surface cheap fares. Closely matches Kiwi.com's mobile-led, AI-augmented, price-obsessed traveler positioning.
• Momondo: Booking Holdings flight and hotel search engine known for surfacing cheapest fares across budget carriers. Direct competitor for Kiwi.com's budget-conscious traveler segment in Europe and globally.
• Trip.com: Global OTA (parent of Skyscanner and Ctrip) offering flights, hotels, and packages with strong Asia-Pacific reach. Comparable in carrier aggregation breadth and cross-region itinerary capability.
• Expedia: Major OTA with flights, hotels, packages, and loyalty (One KeyCash) serving global travelers. Comparable in multi-product platform strategy and international flight distribution.
• Agoda: Booking Holdings OTA strong in Asia-Pacific with growing flights offering. Comparable in cross-region itinerary coverage and carrier breadth, particularly relevant for Kiwi.com's Asia-Pacific geographic reach.

Broad incumbents

• Google Flights: Dominant flight metasearch engine embedded in Google Search with deep carrier data partnerships. Functions as both a substitute and a top-of-funnel feeder for Kiwi.com's booking funnel.

Emerging players

• Going (formerly Scott's Cheap Flights): Subscription deals platform surfacing mistake and discounted airfares from any origin. Targets the same deal-seeking leisure traveler but as a curated content/playbook layer rather than full booking engine.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/kiwicom247
• YouTubeyoutube.com/channel/UCs8tEYMhKRMnTiRgfAu1Ppg
• Facebookfacebook.com/kiwicom247
• LinkedInlinkedin.com/company/kiwi-com
• Instagraminstagram.com/kiwicom247
• TikToktiktok.com/@kiwi.com

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds5 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kiwi.com