Delhivery

What Delhivery does

Delhivery is India's largest fully integrated logistics provider, founded in 2011 and headquartered in Gurgaon. Listed on BSE/NSE since May 2022 (ticker DELHIVERY), the company operates a platform-plus-modules architecture spanning Express Parcel (covering 18,850+ pin codes and 99.5% of India's population), Part Truckload (PTL) and Full Truckload (FTL) Freight, multi-tenant Warehousing (7+ million sq ft), and International/Cross-Border shipping to 220+ countries via strategic FedEx and Aramex partnerships. The company serves 48,000+ active customers across D2C brands, B2B enterprises (FMCG, consumer durables, automotive, manufacturing), marketplaces, SMEs, and consumers, with marquee enterprise logos including Amazon, P&G, Reliance Jio, Havells, AJIO, Mars Petcare, HPCL, Good Glamm Group, and boAt. Distribution combines an enterprise field sales force, a self-serve digital platform (one.delhivery.com), a franchisee network, a delivery partner network, and the Axle App for fleet owners (16,000+ partners, 600,000+ trips).

The business model is overwhelmingly transaction-based: per-parcel fees for Express Parcel (weighted by distance and service level), per-kg pricing for PTL (starting at Rs 6/kg), contract and spot pricing for FTL, and storage plus fulfillment fees for warehousing. An emerging SaaS/licensing layer includes TransportOne (agentic AI autonomous TMS for US enterprise freight), Delhivery Maps APIs (powered by proprietary Naksha LLM), and RTO Predictor (Rs 2.49 per order). The company generated Rs 10,486 crore (~$1.25B) in FY26 revenue at 17% YoY growth, with Q4FY26 accelerating to 30% YoY; net profit was Rs 152-153 crore and free cash flow turned positive at Rs 89 crore, a year ahead of guidance. Workforce comprises 74,000+ full-time employees plus 100,000+ delivery partners.

The underlying technology is an AI-native logistics operating system. Proprietary assets include the Naksha LLM geospatial reasoning model, RTO Predictor (trained on 2.1+ billion e-commerce orders), Addfix address intelligence (patent granted May 2022), and a Data Intelligence platform processing 4.5+ billion cumulative shipments and 1 billion daily GPS pings. The platform is supported by 50 automated sort centres, 123 gateways, 4,500+ direct delivery centres, and 22-23 million sq ft of total logistics infrastructure. Strategic acquisitions (Spoton Logistics 2021, Transition Robotics 2021, Algorhythm 2023, Ecom Express 2025) and partnerships (FedEx, NVIDIA, AWS, Bajaj Auto, Zen Mobility) extend both physical reach and AI capability. Recent platform launches include the Delhivery Maps MCP server, TransportOne for US enterprise, and entry into fintech distribution.

Name

Delhivery

Legal name

Delhivery Limited

Website

https://delhivery.com

Company type

Public

Founded year

2011

Operating status

Ipo

Headcount range

5,001–10,000 employees

Short description

Delhivery is India's largest fully integrated logistics provider, offering express parcel, freight, warehousing, cross-border shipping, and AI-powered supply chain technology to D2C brands, e-commerce marketplaces, B2B enterprises, SMEs, and consumers across 18,850+ pin codes and 220+ countries.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (49211), General Freight Trucking, Long-Distance (48412), Warehousing and Storage (493), Freight Transportation Arrangement (488510)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731), Public Warehousing & Storage (4220), Trucking (No Local) (4213)

akta.pro primary industry

Real-Time Operational Visibility & Exception Management (TLAEAKAC)

akta.pro secondary industries

Carrier Sales & Capacity Sourcing Platforms (TLAEAJAD), Container Stuffing/Unstuffing & Depot-Based Value-Added Services (TLALAJAM)

Keywords

• Integrated logistics services
• Express parcel delivery
• Warehousing and fulfillment
• Freight and trucking
• Cross border shipping

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations

Revenue model

1. Express Parcel Services: Core e-commerce parcel delivery service covering B2C, B2B, and C2C shipments across India with express and standard delivery options. Revenue from per-parcel charges based on weight, distance, and service level.
2. Part Truckload (PTL) Freight: Part cargo/less-than-truckload freight services for bulk shipments across India via India's largest PTL network. Revenue from per-kg pricing starting at Rs 6/kg.
3. Full Truckload (FTL) Freight: Full truckload freight logistics for high-volume shipments using own fleet and partner network. Revenue from contract-based and spot pricing.
4. Warehousing and Fulfillment: Multi-tenant warehouse network with 7+ million square feet of storage infrastructure integrated with shipping network. Revenue from storage fees and fulfillment charges.
5. International / Cross-Border Shipping: Door-to-door international shipping to 220+ countries including economy air services to USA, UK, Australia. Strategic partnerships with FedEx and Aramex.
6. Data Intelligence and Technology Services: Commercial offerings including Delhivery Maps API, Naksha LLM, address validation, and routing services for external enterprises and developers.
7. TransportOne TMS: Enterprise freight management software with autonomous AI agents for freight spend optimization. SaaS pricing model for enterprise clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels8 records

Core offering

Delhivery operates India's largest fully integrated logistics platform providing end-to-end supply chain services including express parcel delivery, multi-tenant warehousing and fulfillment, part truckload (PTL) and full truckload (FTL) freight, and cross-border international shipping to 220+ countries. Its service stack is layered with proprietary AI-enabled technology modules including TransportOne autonomous TMS, Delhivery Maps with Naksha LLM geospatial APIs, and RTO Predictor, sold both internally across its network and externally to enterprises and developers.

Product overview

Delhivery is India’s largest fully integrated logistics provider operating a platform-plus-modules architecture. The core platform comprises Express Parcel (parcel delivery), Warehousing (fulfilment), Part Truckload Freight, Full Truckload Freight, and International shipping services. These are overlaid with proprietary technology modules including TransportOne (autonomous freight TMS), Delhivery Maps (AI-native geospatial APIs), RTO Predictor (AI-powered returns reduction), and Delhivery One (digital shipping platform). Supporting services include D2C Brands Solution and B2B Enterprises Solution for targeted industry verticals, Delhivery Direct for intracity delivery, and specialised tools like SmartAssist (AI support), Freight Index One (rate transparency), LocateOne (tracking), Vishram (rest stops), Abhayam (worker welfare), and Rapid Commerce (2-hour delivery). The ecosystem is tied together through a developer API portal and the Axle App for fleet partner management.

Differentiator

Problem solved

Functional benefit

Brands

• Delhivery Maps: India's first AI-native mapping suite built on commercial logistics telemetry, powered by the proprietary Naksha LLM geospatial reasoning model. Offers geocoding, reverse geocoding, address standardization, routing, distance matrix, and autosuggest APIs for enterprises and developers.
• TransportOne
• RTO Predictor
• Axle
• Delhivery One
• Delhivery Direct
• Rapid Commerce
• Freight Index One
• Delhivery International
• Abhyam
• Vishram
• LocateOne
• SmartAssist

Products and services

• Express Parcel Delhivery's flagship parcel delivery service powering India's eCommerce ecosystem. Handles shipments for marketplaces, D2C brands, omnichannel retailers, SMEs, large enterprises, and consumers across 18,850+ pin codes covering 99.5% of India's population. Includes air and surface shipping modes, next-day COD remittance, RTO Predictor, and address validation.
• Warehousing Distributed pan-India warehousing and fulfilment network with 7+ million square feet of multi-tenant infrastructure. Proprietary WMS integrated with Express Parcel, Freight, and Cross-Border shipping for optimised storage cost versus speed-to-delivery trade-offs. Supports both B2C and B2B channels.
• Part Truckload (PTL) Freight Part truckload (PTL) network offering door-to-door and hub-to-hub delivery with multi-modal freight capabilities. Covers 18,850+ pin codes with 11,000+ fleet size operating daily with GPS tracking, appointment-based deliveries, and e-POD services. Starting rates as low as Rs 6/Kg.
• Full Truckload (FTL) Freight Full truckload freight service for high-volume, high-capacity orders. Offers all vehicle types (14ft to 32ft MXL), pan-India coverage with 20,000+ trips per month, 99% on-time delivery rate, and real-time tracking.
• International (Cross-Border) Shipping Door-to-door, port-to-port Express Parcel and Freight services from India to 220+ countries. Strategic partners include FedEx and Aramex. Own IATA license enables direct airline cargo booking. Currently serves USA, UK, Australia with Canada, EU, and SEA expansion planned. Customs clearance handled in-house.
• TransportOne Autonomous TMS Enterprise freight management platform with autonomous AI agents that execute freight operations including tendering, compliance, invoicing, and carrier coordination. Built on 15 years of live freight execution data. Integrates with SAP, Oracle, NetSuite, Microsoft D365, Salesforce, and 30+ other enterprise systems. SOC 2 Type I compliant.
• Delhivery Maps India's first AI-native mapping suite built on commercial logistics telemetry. Powered by proprietary Naksha LLM geospatial reasoning model trained on 2+ billion shipments and 1 billion daily GPS pings. Offers Geocoding, Reverse Geocoding, Address Standardisation, Routing, Distance Matrix, Autosuggest, and Map Tiles APIs. Also available as MCP-compatible tools for AI agents.
• D2C Brands Solution Integrated logistics solution for direct-to-consumer brands combining Express Parcel, Cross Border, Warehousing, Freight, and software value-added services. Enables faster deliveries, lower returns, and improved consumer experience with API integration, RTO Predictor, address validation, and NDR management.
• B2B Enterprises Solution End-to-end supply chain solutions for enterprise factory-to-retailer operations using integrated warehousing and transportation network. Serves 48K+ businesses with 22+ million square feet logistics infrastructure. Technology platform includes WMS, TMS, and client panel with ERP API integration.
• Delhivery Direct (Intracity On-Demand) On-demand intracity pickup and delivery service using 2-wheeler, 3-wheeler, and Tata Ace vehicles. Offers 15-minute vehicle arrival guarantee, starting at Rs 40 for 2-wheelers. Currently live in Agra, Ahmedabad, Bengaluru, Delhi NCR, Mumbai, and Hyderabad.
• Personal Courier (Consumer Shipping) Personal courier services for individual consumers (C2C shipments) with free doorstep pickup and real-time tracking for sending parcels to friends and family across India and internationally.
• RTO Predictor AI-enabled tool trained on 2.1+ billion eCommerce orders to predict potential returns before shipping. Part of NDR Solution Suite including WhatsApp Verifier, Prepaid Converter, and Unverified Order Detector. Reduces RTOs by up to 40% for D2C brands.
• Delhivery One (Digital Shipping Platform) Digital shipping platform for micro and small enterprises enabling bulk order processing, shipment management, and access to value-added services. Features include exception tracking, domestic and international shipping, API integration, and simplified returns processing.
• Rapid Commerce (2-Hour Delivery) 2-hour delivery service for brands enabling rapid fulfilment for time-sensitive orders, part of Delhivery's expansion into quick commerce logistics.
• Axle App (Fleet Partner Platform) Mobile app for fleet owners, transporters, and brokers to search or get recommendations on spot and contract loads, bid on orders, track payments, and manage fleet operations. 600,000+ trips facilitated with 16,000+ partners.
• SmartAssist (AI Customer Support) AI-driven customer support automation tool that reduces response times and improves service quality for delivery-related queries through automated handling.
• Freight Index One Open freight index providing transparency to Indian logistics by offering real-time freight rate benchmarking across routes and vehicle types.
• LocateOne (Location Intelligence) Location intelligence and tracking tool to help businesses manage logistics operations with enhanced visibility and geolocation capabilities.

Quantifiable outcome

• Up to 40% reduction in RTO using RTO Predictor
• +6 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability9 records

Feature7 records

Partnerships

19 partnerships are on record, tiered strategic, core and minor.

• Bajaj AutostrategicStrategic or Co-development Partner · 23 June 2026Partnership to deploy 200 Bajaj RIKI eCarts across Delhivery's last-mile delivery network, with phase 2 planned for 2026-27 to expand to approximately 1,500 electric three-wheelers. Vehicles offer 100+ km range per charge and reduce operational costs.
• AWS (Amazon Web Services)coreTechnology or Integration · 8 June 2026AWS Enterprise Support partnership optimizing cloud operations across nationwide network of 24 automated sort centers, 94 gateways, and 2,880 delivery centers. Results: 15% YoY cost savings, 18% reduction in mean time to resolution, improved security through 3 international security control frameworks.
• NVIDIAstrategicTechnology or Integration · 18 May 2026Partnership for AI-native digital mapping platform using NVIDIA technology for Delhivery Maps. Naksha LLM geospatial reasoning model powered by NVIDIA infrastructure.
• Zen MobilitystrategicStrategic or Co-development Partner · 23 April 2026MoU for pan-India deployment of purpose-built electric vehicles over 3-5 years. Builds on 2-year collaboration where ~500 Zen EVs have achieved up to 35% reduction in last-mile logistics costs and 90-95%+ vehicle uptime. Covers electric two-wheelers, three-wheelers, and four-wheelers manufactured in India.
• SAPstrategicTechnology or Integration · 1 January 2026Native integration with SAP S/4HANA for TransportOne autonomous TMS, enabling enterprise freight management.
• Oracle ERPstrategicTechnology or Integration · 1 January 2026Native integration with Oracle ERP Cloud and NetSuite for TransportOne TMS.
• Microsoft Dynamics 365strategicTechnology or Integration · 1 January 2026Native integration with Microsoft D365 for TransportOne TMS enterprise clients.
• Blue YonderstrategicTechnology or Integration · 1 January 2026Integration with Blue Yonder WMS for TransportOne supply chain management.
• Mars PetcarestrategicStrategic or Co-development Partner · 1 April 2025Partnership to digitally transform Mars Petcare's supply chain to serve pet parents across India.
• Ecom ExpressstrategicStrategic or Co-development Partner · 1 March 2025Delhivery acquired controlling stake in Ecom Express, enhancing market consolidation and e-commerce logistics capabilities. Ecom Express acquired for Rs 1,407 crore in distress deal.
• HPCLstrategicStrategic or Co-development Partner · 1 January 2025Partnership for pan-India lubricant distribution using Delhivery's logistics network.
• Good Glamm GroupstrategicStrategic or Co-development Partner · 1 January 2025Expanded partnership to implement end-to-end supply chain solutions and increase customer satisfaction for Good Glamm Group's D2C operations.
• SUGAR CosmeticsstrategicStrategic or Co-development Partner · 1 May 2024Tie-up for pan-India B2B shipments to support SUGAR Cosmetics' logistics requirements.
• Akshaya Patra FoundationminorStrategic or Co-development Partner · 25 January 2024Partnership to use new DispatchOne app to track meal deliveries for NGO operations.
• Havells IndiastrategicStrategic or Co-development Partner · 9 August 2023Partnership to provide integrated warehousing and transportation solutions for Havells India's supply chain requirements.
• Algorhythm TechminorStrategic or Co-development Partner · 1 January 2023Acquisition of Pune-based supply chain technology company Algorhythm Tech Pvt. Ltd for Rs 15 crore, enhancing logistics technology capabilities. Transaction completed by January 31, 2023.
• FedExcoreStrategic or Co-development Partner · 9 December 2021Strategic alliance where FedEx focuses on international services while Delhivery handles domestic delivery within India. Includes minority stake sale transaction and acquisition of certain FedEx India and TNT India assets following regulatory approval from CCI.
• Transition Robotics Inc.strategicStrategic or Co-development Partner · 8 December 2021Acquisition of U.S.-based developer of Unmanned Aerial System (drone) platforms, transferring all U.S. registered IP to Delhivery and enhancing drone technology capabilities.
• Spoton LogisticscoreStrategic or Co-development Partner · 24 August 2021Acquisition of rival Spoton Logistics for $235 million to enhance supply chain and B2B capabilities ahead of IPO. Strengthened combined company's service offerings and end-to-end supply chain solutions.

Scale indicators16 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• BlueDart Express: India's largest express parcel courier by air and surface, directly competing with Delhivery in B2B/B2C parcel delivery, COD remittance, and SME/corporate shipping with similar service levels and weight-based pricing. <parameter name="peer_description">India's largest express parcel courier by air and surface, directly competing with Delhivery in B2B/B2C parcel delivery, COD remittance, and SME/corporate shipping with similar service levels and weight-based pricing.
• Ecom Express: Indian e-commerce-focused logistics provider that was a direct competitor prior to Delhivery's controlling acquisition in 2025; serves the same marketplace and D2C shipper base with end-to-end e-commerce fulfillment.
• Xpressbees: Indian e-commerce logistics company offering express parcel delivery, PTL freight, and warehousing to D2C brands and marketplaces, competing head-to-head with Delhivery in tier-2/3 city coverage and digital merchant onboarding.
• Shadowfax: Indian last-mile delivery and parcel network serving e-commerce and D2C brands with crowdsourced delivery partners in same geographies; comparable gig-worker model and pricing structure to Delhivery's Express Parcel.
• DTDC Express: Indian domestic and international courier providing parcel delivery, freight, and supply chain services overlapping with Delhivery's express parcel, PTL freight, and cross-border offerings across SME and enterprise customers.
• Mahindra Logistics: Indian 3PL focused on enterprise supply chain, warehousing, and B2B transportation, directly comparable to Delhivery's B2B Enterprises and PTL/FTL Freight business serving automotive, FMCG, and manufacturing customers.
• Gati (now TVS Supply Chain Solutions): Indian express distribution, supply chain, and freight company providing PTL/FTL, warehousing, and e-commerce delivery directly comparable to Delhivery's mid-market freight and enterprise logistics offerings.

Broad incumbents

• DHL Supply Chain India / DHL eCommerce: Global logistics incumbent with India operations in warehousing, freight, and cross-border parcel delivery; broader portfolio including supply chain solutions comparable to Delhivery's integrated end-to-end offering for enterprise customers.
• FedEx (India operations): Global express integrator and Delhivery's strategic partner with minority stake; competes in cross-border parcel but ceded domestic India operations to Delhivity in 2021, making it a partner-competitor for international shipping to/from India.

Emerging players

• Ekart (Flipkart): Captive logistics arm of Flipkart serving its marketplace with parcel delivery, warehousing, and freight; an emerging-then-scaled player in Indian e-commerce logistics competing for the same marketplace volume that Delhivery serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/delhivery
• YouTubeyoutube.com/user/delhivery
• Facebookfacebook.com/delhivery
• LinkedInlinkedin.com/company/delhivery
• Instagraminstagram.com/delhivery_official

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries5 records

Funding overview

Funding rounds17 records

Investors26 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments8 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delhivery