Conduent
Conduent is a public business process outsourcing company that delivers AI-augmented digital solutions and managed services to U.S. government agencies and large commercial enterprises across customer experience, healthcare administration, transportation payments, and benefits programs.
- Company typePublic
- Founded2017
- HeadquartersFlorham Park, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Conduent does
Conduent Incorporated (NASDAQ: CNDT) is a publicly traded business process outsourcing and technology-enabled services company spun off from Xerox in 2017 and headquartered in Florham Park, New Jersey. The company delivers outsourced processes and digital solutions to U.S. federal and state government agencies, large commercial enterprises (banking, insurance, healthcare, manufacturing, retail), and transportation authorities across North America, Europe (notably Italy, France, the UK, Germany, and the Netherlands), India, and the Philippines. Conduent operates through three primary segments — Commercial, Government, and Transportation — plus a Healthcare Payers business, with its largest scale metrics being approximately $80 billion in government payments disbursed annually, $14.3 billion in tolling transactions processed, 2 billion customer service interactions supported, and 15 million+ Medicaid recipients served.
The company's core technology platform combines AI and GenAI-powered automation, cloud-enabled managed services, and embedded domain platforms including the Next Generation CX Platform (real-time translation across 90+ languages, AI-driven agent training simulation, voice enhancement), the Healthcare Solution Platform (single-instance core administrative system with AI document classification and fraud detection), Maven public health surveillance (covering 190M+ people across 50 programs and 100+ reportable conditions), FastCap GenAI finance analytics, and the VeriSight Anti-Fraud Suite for EBT programs. Underlying GenAI capabilities are built on Microsoft Azure OpenAI Service, anchored by a dedicated AI Experience Center at Conduent's headquarters opened in January 2026.
Conduent generates revenue primarily through multi-year managed services outsourcing contracts, with healthcare payer pricing structured approximately 75-80% on a per-member-per-month (PMPM) basis, transportation revenue collected via transaction fees on tolling and fare processing, and digital platform revenue increasingly delivered on a subscription/recurring basis. Distribution is direct enterprise sales to government agencies and Fortune-class commercial buyers. The company is undergoing a portfolio rationalization under new CEO Harsha V. Agadi (appointed early 2026), including the announced $164 million sale of its Public Transit business to Modaxo, $100 million in targeted cost reductions over 18 months, divestiture proceeds targeted above $200 million in 2026, and a medium-term adjusted EBITDA margin target of 6.5% to 10%.
Conduent firmographics
Firmographics- Name
- Conduent
- Legal name
- Conduent Business Services, LLC
- Website
- https://conduent.com
- Company type
- Public
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Conduent is a public business process outsourcing company that delivers AI-augmented digital solutions and managed services to U.S. government agencies and large commercial enterprises across customer experience, healthcare administration, transportation payments, and benefits programs.
- Ownership category
- akta.pro rank
Conduent industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Software Publishers (513210), Office Administrative Services (5611), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)
- akta.pro secondary industries
- Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD), Spend Analytics & Reporting Support (BPAAAJAJ), Contract Administration Support (PO/Contract Compliance) (BPAAAJAE), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)
Keywords
Where Conduent is headquartered
LocationHeadquarters
- HQ city
- Florham Park
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Conduent business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Business Process Outsourcing: Conduent generates revenue primarily through long-term outsourcing contracts across commercial, government, and transportation segments. The company provides technology-driven business process services including customer experience management, healthcare administration, government benefit programs, and transportation solutions.
- Technology-Enabled Services: Revenue from AI-powered platforms and digital solutions including document processing, analytics, and automation services delivered as part of BPO contracts.
- Transportation Solutions: Revenue from tolling operations, transit fare management, fleet management, and payment platforms for government transportation agencies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Healthcare payer pricing model with approximately 75-80% of commercial constructs priced on per-member-per-month (PMPM) basis |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Conduent product offering
Product offeringCore offering
Conduent delivers technology-enabled business process outsourcing (BPO) services to commercial enterprises, government agencies, and transportation operators. Its offerings span customer experience management, finance/accounting/procurement, human capital, integrated document/digital processing, healthcare payer administration, government benefit programs (Medicaid, child support, SNAP), and tolling/transit payment solutions. The company embeds proprietary AI and GenAI platforms into these services to automate workflows, drive document processing accuracy, and improve operational outcomes.
Differentiator
Problem solved
Functional benefit
Brands
- Conduent Transportation: Transportation solutions including fare collection, fleet management, and payment platforms for transit agencies globally.
- ExpertPay
- Maven
- FastCap
- Conduent Medicaid Suite (CMdS)
- VeriSight Anti-Fraud Suite
- DOT1
Products and services
- Customer Experience Management
- Finance, Accounting and Procurement Services
- Human Capital Solutions
Companies that use Conduent
Customer profileNamed customers12 records
Segments4 records
Ideal customer profiles4 records
Conduent technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability8 records
Feature6 records
Conduent partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered major, core, notable and minor.
- ModaxomajorModaxo acquired Conduent's Public Transit business for $164 million, including Transit Fare Management and Fleet Management Solutions. Transaction expected to close before end of 2026 pending regulatory approvals. Allows Conduent to focus on core businesses and reduce $901 million debt burden.
- MicrosoftcoreAI Experience Center opened at Conduent headquarters in Florham Park, NJ, leveraging Microsoft Azure OpenAI Service for AI and GenAI-powered solutions demonstration across customer experience, document processing, fraud mitigation, and human capital solutions.
- Brescia MobilitànotableLaunch of Italy's first integrated transit EMV contactless payment system enabling passengers to purchase single tickets valid across both operators' urban and extra-urban networks.
- Arriva ItalianotableFirst EMV system integration between two public transport operators in Italy, serving as a pioneering multi-operator platform that can be scaled to wider geographical areas.
- AshBrittminorCollaboration to provide disaster recovery services and emergency relief funds in the United States, delivering rapid financial aid and logistics support to communities affected by natural disasters and crises.
- WorldlineminorPartnership to make traveler journeys easier in the Paris region through integrated transportation payment solutions.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
Conduent competitors and assessment
Company assessmentDirect peers
- WNS (now WNS-Vuram): BPO and analytics services firm with directly comparable finance & accounting, customer experience, and industry-specific process services for healthcare, transportation, and government-adjacent verticals.
- Teleperformance: Global customer experience and contact center BPO leader, directly competing with Conduent's CX management and multilingual contact center offerings including AI-augmented agent services.
- Genpact: Pure-play digital-led BPO with strong overlap in finance & accounting, procurement, customer experience, and AI-driven process automation serving banking, healthcare, and insurance clients.
- Cognizant: Global IT services and BPO major with comparable offerings in digital transformation, finance & accounting outsourcing, and customer experience management serving the same enterprise and government segments as Conduent.
- Maximus: Government services specialist focused on health and human services program administration (including Medicaid and federal citizen services), directly competing with Conduent's Government segment.
- Infosys BPM: BPO arm of Infosys offering finance & accounting, procurement, customer service, and industry-specific process outsourcing, directly competitive with Conduent's commercial and government segments.
- TTEC Holdings: Customer experience and digital BPO provider with comparable AI-enabled contact center, CX consulting, and back-office process services for enterprise and government clients.
Broad incumbents
- Tata Consultancy Services (TCS): Large incumbent IT and BPO provider with overlapping digital, AI, and process services portfolios across industries where Conduent operates, though TCS competes across a far broader set of verticals.
- Accenture: Global consulting and technology services major with deep BPO and AI capabilities across customer experience, finance, and public sector, serving similar enterprise buyers to Conduent.
- DXC Technology: IT services and outsourcing incumbent with comparable managed services and government-facing technology solutions, overlapping with Conduent's IT-enabled BPO offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Conduent social profiles
Digital presenceConduent financial estimates
Financial estimateRevenue estimate
Valuation estimate
Conduent leadership team
Management profileNumber of profiles
Profiles12 records
Conduent subsidiaries and ownership
Company hierarchySubsidiaries1 record
Conduent funding detail
Funding detailFunding overview
Funding rounds2 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Conduent M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Conduent
What does Conduent do?
Conduent delivers technology-enabled business process outsourcing (BPO) services to commercial enterprises, government agencies, and transportation operators. Its offerings span customer experience management, finance/accounting/procurement, human capital, integrated document/digital processing, healthcare payer administration, government benefit programs (Medicaid, child support, SNAP), and tolling/transit payment solutions. The company embeds proprietary AI and GenAI platforms into these services to automate workflows, drive document processing accuracy, and improve operational outcomes.
Is Conduent a public or private company?
Conduent is a public company. It is classified as public and is currently operating.
When was Conduent founded?
Conduent was founded in 2017. It employs 5,001 to 10,000 people.
Where is Conduent based?
Conduent is headquartered in Florham Park, United States, in the North America region.
How does Conduent make money?
Three revenue lines are on record. Business Process Outsourcing is the primary driver. The others are technology-Enabled Services and transportation Solutions.
Who are Conduent's main competitors?
Direct peers on record are WNS (now WNS-Vuram), Teleperformance, Genpact, Cognizant, Maximus, Infosys BPM and TTEC Holdings. Broad incumbents are Tata Consultancy Services (TCS), Accenture and DXC Technology.
Does Conduent have an API?
No public API is recorded for Conduent.
What industry is Conduent in?
Conduent's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAEAMAJ, Business Process-Aligned IT Outsourcing (ITO + BPO Integrated), with a secondary code of BPAAAGAD, Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support). Its NAICS code is 513210 and its SIC code is 7370.