Teleperformance
Teleperformance (TP) is a Paris-headquartered global digital business services company providing AI-augmented customer experience management, BPO, trust and safety, and collections to 900+ enterprise clients across ~100 countries, with ~€10.2B FY2025 revenue and a 400,000+ workforce.
- Company typePublic
- Founded1978
- HeadquartersParis, France
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Teleperformance does
Teleperformance SE, headquartered in Paris and listed on Euronext Paris (TEP.PA), is a global digital business services company specializing in customer experience (CX) management and business process outsourcing (BPO), founded in 1978 and operating across roughly 100 countries with a 400,000+ workforce and ~€10.2 billion in FY2025 revenue. The company serves more than 900 enterprise clients — including 62% of the Kantar BrandZ Top 100 and 53% of the Forbes Top 100 with an average 14-year top-client tenure — across verticals such as banking and financial services, technology, healthcare, retail/e-commerce, digital platforms, travel and hospitality, automotive, and government.
Its core product portfolio centers on the TP.ai FAB platform — five interconnected modules (Connect for human-AI collaboration, Assist for real-time AI guidance, Growth for AI-powered B2B sales, Collect for AI debt recovery, and Dataservices for data engineering and annotation) — augmented by proprietary assets such as TP Cloud Campus (work-from-home delivery) and accent-softening technology (Sanas AI integration). Service offerings span omnichannel customer service, trust and safety content moderation, revenue-as-a-service, collections, back-office support, healthcare support, interpretation/translation, recruitment process outsourcing, and visa/consular services, delivered through smartshoring, multilingual hubs, and remote operations.
The revenue model is shifting from traditional FTE-based outsourcing contracts toward outcome-capacity and gain-share pricing tied to AI-augmented delivery, with multi-year enterprise contracts as the primary commercial vehicle. Acquisitions of Senture ($400M, 2021), PSG Global Solutions ($300M, 2022), Majorel ($3.3B, 2023), Agents Only (2025), and ZP Better Together (2024) have built vertical depth and data-services capabilities, while a €1.4B bond issuance (2023) and €1.2B refinancing (2026) underwrote scale and balance-sheet repositioning ahead of the Future Forward strategic plan.
Teleperformance firmographics
Firmographics- Name
- Teleperformance
- Legal name
- Teleperformance SE
- Website
- https://tp.com
- Company type
- Public
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Teleperformance (TP) is a Paris-headquartered global digital business services company providing AI-augmented customer experience management, BPO, trust and safety, and collections to 900+ enterprise clients across ~100 countries, with ~€10.2B FY2025 revenue and a 400,000+ workforce.
- Ownership category
- akta.pro rank
Teleperformance industry classification
Industry- Product category
- Customer Experience Management / Business Process Outsourcing
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
- akta.pro secondary industries
- Billing, Payments & Account Administration Centers (BPAAAAAF), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)
Keywords
Where Teleperformance is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices11 records
Markets served
Teleperformance business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Customer Experience Management Services: Core business providing omnichannel customer service, tech support, digital experience management, and customer journey optimization across multiple channels. Revenue generated from long-term outsourcing contracts with major enterprise clients.
- Specialized Services: Includes healthcare support, interpretation and translation services, recruitment process outsourcing, and visa/consular services. TP is shifting billing models from FTE to outcome-capacity and gain-share models with AI embedded.
- Trust and Safety Services: AI-enabled content moderation, fraud prevention, and risk controls protecting users, platforms, and brands while ensuring compliance and safe digital experiences.
- Revenue-as-a-Service (RaaS): B2B sales acceleration, market expansion, and go-to-market execution with outcome-driven commercial models for sales operations.
- Collection Services: AI-powered, performance-driven debt collection combining predictive intelligence with decades of regulated-sector expertise.
- Back-office Support: Operations across finance, accounting, HR, data processing, and workflow management to drive efficiency and accuracy at scale.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Multi-year contract | FTE-based pricing transitioning to outcome-capacity models |
| Outcome Based/ Performance | Multi-year contract | Revenue-as-a-Service with outcome-driven commercial models |
| Subscription | Multi-year contract | Managed services for CX delivery |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Teleperformance product offering
Product offeringCore offering
Teleperformance operates as a global digital business services company delivering omnichannel customer experience management, business process outsourcing, and AI-augmented services to enterprise clients across approximately 100 countries. The company combines its TP.ai FAB platform of AI-enabled solutions (Connect, Assist, Growth, Collect, and Dataservices) with a 400,000+ global workforce to deliver customer service, technical support, trust and safety, debt collection, back-office, healthcare, and sales acceleration services under long-term outsourcing contracts.
Product overview
TP operates as a global digital business services company offering an integrated portfolio of AI-powered customer experience (CX) solutions and business process outsourcing services. The core TP.ai FAB platform comprises five interconnected modules: FAB Connect (human-AI collaboration), FAB Assist (AI-powered customer service assistant), FAB Growth (B2B sales acceleration), FAB Collect (AI-powered debt collection), and Dataservices (data engineering and analytics). These AI capabilities are delivered alongside traditional CX services including omnichannel customer service, trust and safety/content moderation, revenue-as-a-service, and back-office support, all through flexible delivery models including multilingual hubs, smartshoring, and work-from-home solutions. Specialized services cover healthcare support, interpretation/translation, recruitment process outsourcing, and visa/consular services. The company serves clients across industries including automotive, banking/financial services, communications, energy, gaming, government, healthcare, insurance, media, retail/e-commerce, technology, and travel/hospitality.
Differentiator
Problem solved
Functional benefit
Brands
- TP.ai FAB: AI-powered suite of solutions including FAB Connect (human-AI collaboration), FAB Assist (AI-powered assistant), FAB Growth (AI-powered B2B sales platform), and FAB Collect (AI-powered collections)
- TP.ai Dataservices
- TP Cloud Campus
- TP Infinity
- TP LaunchPad
Products and services
- TP.ai FAB Connect Human-AI collaboration platform for customer experience management, achieving 46% first-contact resolution with full traceability and built-in governance for secure scaling. Targeted at enterprise clients across regulated industries.
- TP.ai FAB Assist AI-powered assistant providing real-time guidance and automation for customer service teams using generative AI, machine learning and analytics for contextual recommendations, automated summaries, and instant knowledge access.
- TP.ai FAB Growth AI-powered B2B sales platform combining artificial intelligence, automation, and data-driven insights to optimize workflows, improve conversion rates, and accelerate revenue with real-time sales intelligence.
- TP.ai FAB Collect AI-powered collections solution for faster, smarter debt recovery combining predictive intelligence with decades of regulated-sector expertise.
- TP.ai Dataservices AI-powered suite delivering end-to-end data engineering, data annotation, and advanced analytics to power scalable artificial intelligence deployment with improved model accuracy.
- Customer Service Omnichannel customer service, tech support, digital experience management, and customer journey optimization across all touchpoints, delivered through onshore, nearshore, offshore, and work-from-home delivery models.
- Revenue-as-a-Service (RaaS) B2B sales acceleration, market expansion, and go-to-market execution with outcome-driven commercial models.
- Trust and Safety AI-enabled content moderation, fraud prevention, and risk controls protecting users, platforms, and brands while ensuring compliance and safe digital experiences.
- Collection Services AI-powered, performance-driven debt collection combining predictive intelligence with decades of regulated-sector expertise, managing billions in receivables annually.
- Back-office Support Back-office operations across finance, accounting, HR, data processing, and workflow management to drive efficiency and accuracy at scale.
- Advanced Analytics Speech, text, and interaction analytics that harness customer data to better anticipate needs and expectations for business optimization.
- Technology Services AI-powered technology services that run, secure, modernize, and scale enterprise platforms with end-to-end accountability for outcomes.
- Healthcare Support Healthcare customer experience and administrative support including appointment scheduling, insurance inquiries, and telehealth access assistance.
- Interpretation Services Multilingual interpretation and translation services including video interpretation solutions and visa application services.
- Recruitment Process Outsourcing
Quantifiable outcome
- 38% increase in sales conversions through AI-driven interaction analytics
- +9 more outcomes
Companies that use Teleperformance
Customer profileNamed customers7 records
Segments8 records
Ideal customer profiles6 records
Teleperformance technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability11 records
Feature7 records
Teleperformance partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered key, regional, flagship and core.
- SAPkeySAP partnership for AI agent management platform expansion across North America and Europe, part of Parloa's ecosystem of global partnerships with technology leaders.
- MicrosoftkeyMicrosoft partnership as part of AI platform ecosystem for agentic AI solutions and enterprise deployment acceleration.
- OpenAIkeyOpenAI partnership as part of global partnerships for AI research and product innovation in agentic AI.
- The Outsourcing Alliance of Kenya (OAK)regionalTeleperformance Kenya joined CCI Kenya, CloudFactory Kenya, and Sama Kenya to form OAK, a private-sector coalition targeting 20+ paid members by Q2 2026, 100,000 jobs, and proposing government policy reforms including Special Economic Zone benefits for qualifying BPO companies.
- UNICEFflagshipTP and UNICEF renewed their partnership to support education and emergency humanitarian efforts in Brazil, Ghana, India, and the Philippines. TP has contributed 80 million euros since 2006, supporting safer learning environments, teacher training, and humanitarian aid.
- Carnegie Mellon UniversitycorePartnership with Carnegie Mellon University to accelerate AI research as part of the Future Forward strategic plan. The collaboration aims to advance AI capabilities and develop next-generation AI solutions for customer experience management.
- Agents OnlycoreAcquisition of Agents Only (June 2025) to expand TP.ai Data Services capabilities. The acquisition strengthens TP's data services and recruitment process outsourcing offerings.
- AI Technology PartnerskeyTP announced two new AI partnerships to help organizations adopt and scale Agentic AI, focusing on smart automation, Voice AI, and real-time accent translation solutions.
- AI Innovation Centre DubairegionalTP opened AI Innovation Centre in Dubai to accelerate AI adoption and digital transformation capabilities in the Middle East region.
- Sanas AIkeySanas AI provides real-time accent masking technology. Teleperformance implemented Sanas AI technology in February 2025 for accent neutralization of Indian workers, enabling offshore agents to sound more understandable to customers.
- PSG Global SolutionscoreAcquired PSG Global Solutions for US$300 million to strengthen Teleperformance's Specialized Services, US healthcare vertical, and digital recruitment practices with plans to expand RPO activity.
- SenturecoreAcquired Senture, a business process outsourcing operator, for $400 million to expand BPO capabilities.
Scale indicators14 records
Recent moves11 records
Expansion highlights7 records
Teleperformance competitors and assessment
Company assessmentDirect peers
- Concentrix: Concentrix is a Fortune 500 global CX solutions and technology services company competing head-to-head with Teleperformance in omnichannel customer experience, BPO, and digital transformation. Both serve similar enterprise verticals and are engaged in the same AI-augmented CX transition.
- Foundever (formerly Sitel Group): Foundever is the third-largest CX outsourcing provider globally and a direct competitor cited alongside Teleperformance in the same market share rankings (14% share). Both operate large multilingual contact center footprints with comparable enterprise client bases.
- TTEC Holdings: TTEC is a publicly-traded CX services and technology company providing customer care, sales, and digital solutions globally. Like Teleperformance, TTEC serves Fortune 1000 enterprise clients and is investing heavily in AI-augmented agent delivery.
- Majorel (now part of Teleperformance): Majorel was acquired by Teleperformance in 2023 for ~$3.3B. Prior to integration, Majorel was one of the largest direct competitors in CX outsourcing, particularly strong in EMEA, and continues to operate as a brand within TP.
- WNS Holdings: WNS is a global business process management company offering CX, finance, and analytics services. It competes directly with Teleperformance in outsourced customer experience and digital transformation engagements for enterprise clients.
- Genpact: Genpact is a global professional services firm delivering digital CX, finance and accounting, and supply chain services. Its CX and AI-led service offerings overlap materially with Teleperformance's omnichannel customer service and back-office portfolios.
- EXL Service: EXL is a global analytics and digital services company, now including former Teleperformance co-CEO Bhupender Singh in senior leadership. EXL competes with Teleperformance in CX outsourcing, collections, and AI-augmented business operations.
- Conduent: Conduent is a global business services and solutions provider specializing in customer experience, digital payments, and government services. It directly competes with Teleperformance in regulated CX, collections, and digital interaction services.
Broad incumbents
- Accenture: Accenture is a global consulting and technology services giant with a sizable CX and BPO practice (Accenture Song, Operations). It competes with Teleperformance for large enterprise CX transformation deals and has deeper technology consulting capabilities.
- Cognizant: Cognizant is a major IT services and digital transformation provider with CX and BPO offerings. It overlaps with Teleperformance in customer experience modernization, AI implementation, and managed services for enterprise clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks7 records
Key highlights7 records
Customer concentration
Teleperformance social profiles
Digital presenceTeleperformance compliance and trust
Trust signalCompliance9 records
Teleperformance financial estimates
Financial estimateRevenue estimate
Valuation estimate
Teleperformance leadership team
Management profileNumber of profiles
Profiles8 records
Teleperformance subsidiaries and ownership
Company hierarchySubsidiaries4 records
Teleperformance funding detail
Funding detailFunding overview
Funding rounds4 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Teleperformance M&A and investment
M&A and investmentM&A21 records
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Teleperformance
What does Teleperformance do?
Teleperformance operates as a global digital business services company delivering omnichannel customer experience management, business process outsourcing, and AI-augmented services to enterprise clients across approximately 100 countries. The company combines its TP.ai FAB platform of AI-enabled solutions (Connect, Assist, Growth, Collect, and Dataservices) with a 400,000+ global workforce to deliver customer service, technical support, trust and safety, debt collection, back-office, healthcare, and sales acceleration services under long-term outsourcing contracts.
Is Teleperformance a public or private company?
Teleperformance is a public company. It is classified as public and is currently operating.
When was Teleperformance founded?
Teleperformance was founded in 1978. It employs 5,001 to 10,000 people.
Where is Teleperformance based?
Teleperformance is headquartered in Paris, France, in the Europe region.
How does Teleperformance make money?
Six revenue lines are on record. Customer Experience Management Services are the primary driver. The others are specialized Services, trust and Safety Services, revenue-as-a-Service (RaaS), collection Services and back-office Support.
Who are Teleperformance's main competitors?
Direct peers on record are Concentrix, Foundever (formerly Sitel Group), TTEC Holdings, Majorel (now part of Teleperformance), WNS Holdings, Genpact, EXL Service and Conduent. Broad incumbents are Accenture and Cognizant.
Does Teleperformance have an API?
No public API is recorded for Teleperformance.
What industry is Teleperformance in?
Teleperformance's product category is Customer Experience Management / Business Process Outsourcing. Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C), with a secondary code of BPAAAAAF, Billing, Payments & Account Administration Centers. Its NAICS code is 56142 and its SIC code is 7370.