Conduent

What Conduent does

Conduent Incorporated (NASDAQ: CNDT) is a publicly traded business process outsourcing and technology-enabled services company spun off from Xerox in 2017 and headquartered in Florham Park, New Jersey. The company delivers outsourced processes and digital solutions to U.S. federal and state government agencies, large commercial enterprises (banking, insurance, healthcare, manufacturing, retail), and transportation authorities across North America, Europe (notably Italy, France, the UK, Germany, and the Netherlands), India, and the Philippines. Conduent operates through three primary segments — Commercial, Government, and Transportation — plus a Healthcare Payers business, with its largest scale metrics being approximately $80 billion in government payments disbursed annually, $14.3 billion in tolling transactions processed, 2 billion customer service interactions supported, and 15 million+ Medicaid recipients served.

The company's core technology platform combines AI and GenAI-powered automation, cloud-enabled managed services, and embedded domain platforms including the Next Generation CX Platform (real-time translation across 90+ languages, AI-driven agent training simulation, voice enhancement), the Healthcare Solution Platform (single-instance core administrative system with AI document classification and fraud detection), Maven public health surveillance (covering 190M+ people across 50 programs and 100+ reportable conditions), FastCap GenAI finance analytics, and the VeriSight Anti-Fraud Suite for EBT programs. Underlying GenAI capabilities are built on Microsoft Azure OpenAI Service, anchored by a dedicated AI Experience Center at Conduent's headquarters opened in January 2026.

Conduent generates revenue primarily through multi-year managed services outsourcing contracts, with healthcare payer pricing structured approximately 75-80% on a per-member-per-month (PMPM) basis, transportation revenue collected via transaction fees on tolling and fare processing, and digital platform revenue increasingly delivered on a subscription/recurring basis. Distribution is direct enterprise sales to government agencies and Fortune-class commercial buyers. The company is undergoing a portfolio rationalization under new CEO Harsha V. Agadi (appointed early 2026), including the announced $164 million sale of its Public Transit business to Modaxo, $100 million in targeted cost reductions over 18 months, divestiture proceeds targeted above $200 million in 2026, and a medium-term adjusted EBITDA margin target of 6.5% to 10%.

Name

Conduent

Legal name

Conduent Business Services, LLC

Website

https://conduent.com

Company type

Public

Founded year

2017

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Conduent is a public business process outsourcing company that delivers AI-augmented digital solutions and managed services to U.S. government agencies and large commercial enterprises across customer experience, healthcare administration, transportation payments, and benefits programs.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Software Publishers (513210), Office Administrative Services (5611), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD), Spend Analytics & Reporting Support (BPAAAJAJ), Contract Administration Support (PO/Contract Compliance) (BPAAAJAE), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)

Keywords

• Business process outsourcing
• Healthcare payer services
• Government benefits administration
• Tolling and transit solutions
• Customer experience management

Headquarters

HQ city

Florham Park

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing: Conduent generates revenue primarily through long-term outsourcing contracts across commercial, government, and transportation segments. The company provides technology-driven business process services including customer experience management, healthcare administration, government benefit programs, and transportation solutions.
2. Technology-Enabled Services: Revenue from AI-powered platforms and digital solutions including document processing, analytics, and automation services delivered as part of BPO contracts.
3. Transportation Solutions: Revenue from tolling operations, transit fare management, fleet management, and payment platforms for government transportation agencies.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Conduent delivers technology-enabled business process outsourcing (BPO) services to commercial enterprises, government agencies, and transportation operators. Its offerings span customer experience management, finance/accounting/procurement, human capital, integrated document/digital processing, healthcare payer administration, government benefit programs (Medicaid, child support, SNAP), and tolling/transit payment solutions. The company embeds proprietary AI and GenAI platforms into these services to automate workflows, drive document processing accuracy, and improve operational outcomes.

Differentiator

Problem solved

Functional benefit

Brands

• Conduent Transportation: Transportation solutions including fare collection, fleet management, and payment platforms for transit agencies globally.
• ExpertPay
• Maven
• FastCap
• Conduent Medicaid Suite (CMdS)
• VeriSight Anti-Fraud Suite
• DOT1

Products and services

• Customer Experience Management
• Finance, Accounting and Procurement Services
• Human Capital Solutions

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature6 records

Partnerships

Six partnerships are on record, tiered major, core, notable and minor.

• ModaxomajorStrategic or Co-development Partner · 21 May 2026Modaxo acquired Conduent's Public Transit business for $164 million, including Transit Fare Management and Fleet Management Solutions. Transaction expected to close before end of 2026 pending regulatory approvals. Allows Conduent to focus on core businesses and reduce $901 million debt burden.
• MicrosoftcoreTechnology or Integration · 13 January 2026AI Experience Center opened at Conduent headquarters in Florham Park, NJ, leveraging Microsoft Azure OpenAI Service for AI and GenAI-powered solutions demonstration across customer experience, document processing, fraud mitigation, and human capital solutions.
• Brescia MobilitànotableStrategic or Co-development Partner · 22 December 2025Launch of Italy's first integrated transit EMV contactless payment system enabling passengers to purchase single tickets valid across both operators' urban and extra-urban networks.
• Arriva ItalianotableStrategic or Co-development Partner · 22 December 2025First EMV system integration between two public transport operators in Italy, serving as a pioneering multi-operator platform that can be scaled to wider geographical areas.
• AshBrittminorStrategic or Co-development Partner · 31 October 2024Collaboration to provide disaster recovery services and emergency relief funds in the United States, delivering rapid financial aid and logistics support to communities affected by natural disasters and crises.
• WorldlineminorStrategic or Co-development PartnerPartnership to make traveler journeys easier in the Paris region through integrated transportation payment solutions.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• WNS (now WNS-Vuram): BPO and analytics services firm with directly comparable finance & accounting, customer experience, and industry-specific process services for healthcare, transportation, and government-adjacent verticals.
• Teleperformance: Global customer experience and contact center BPO leader, directly competing with Conduent's CX management and multilingual contact center offerings including AI-augmented agent services.
• Genpact: Pure-play digital-led BPO with strong overlap in finance & accounting, procurement, customer experience, and AI-driven process automation serving banking, healthcare, and insurance clients.
• Cognizant: Global IT services and BPO major with comparable offerings in digital transformation, finance & accounting outsourcing, and customer experience management serving the same enterprise and government segments as Conduent.
• Maximus: Government services specialist focused on health and human services program administration (including Medicaid and federal citizen services), directly competing with Conduent's Government segment.
• Infosys BPM: BPO arm of Infosys offering finance & accounting, procurement, customer service, and industry-specific process outsourcing, directly competitive with Conduent's commercial and government segments.
• TTEC Holdings: Customer experience and digital BPO provider with comparable AI-enabled contact center, CX consulting, and back-office process services for enterprise and government clients.

Broad incumbents

• Tata Consultancy Services (TCS): Large incumbent IT and BPO provider with overlapping digital, AI, and process services portfolios across industries where Conduent operates, though TCS competes across a far broader set of verticals.
• Accenture: Global consulting and technology services major with deep BPO and AI capabilities across customer experience, finance, and public sector, serving similar enterprise buyers to Conduent.
• DXC Technology: IT services and outsourcing incumbent with comparable managed services and government-facing technology solutions, overlapping with Conduent's IT-enabled BPO offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/conduent
• YouTubeyoutube.com/channel/UCONZC4wf4bfsjCJQ2w2L9GQ
• Facebookfacebook.com/Conduent
• LinkedInlinkedin.com/company/conduent

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conduent