Trip.com Group

What Trip.com Group does

Trip.com Group is the world's largest online travel agency by gross merchandise value (US$160 billion in 2023) and operates a multi-brand platform-plus-modules OTA architecture anchored by Ctrip (China market leader, 30,000+ employees across 95 domestic locations and 22 international branches) and Trip.com (international one-stop platform available in 24 languages across 39 countries and 35 local currencies). The portfolio includes wholly-owned and majority-owned subsidiaries Skyscanner (metasearch, 100M app downloads, 52 countries), Qunar (Chinese travel search over 9,000 agency websites), Travix (35-country European online travel), TravelFusion (patented Direct Connect API across 400+ airlines and rail/hotel operators), and Trip.Biz (corporate travel serving 1M+ enterprises following the 2025 Key Travel acquisition). Inventory spans 1.5 million hotels, 640 airlines covering 3,400 airports across 220 countries, 400,000+ package tours, 560,000+ attractions and tickets, and 25,000 train stations.

Name

Trip.com Group

Legal name

Trip.com Group Limited

Website

https://group.trip.com

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Online Travel Services

NAICS

Travel Agencies (561510), Tour Operators (561520), All Other Travel Arrangement and Reservation Services (561599)

akta.pro primary industry

Full-Service OTAs (Flights/Hotels/Packages) (THAKAAAA)

akta.pro secondary industries

Accommodation-Focused OTAs (Hotels & Alternative Stays) (THAKAAAB), Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB), Destination/Activity Booking Marketplaces (Tours & Tickets Aggregators) (THAKAAAH), Flight-Focused OTAs & Airfare Marketplaces (THAKAAAC)

Keywords

• Online travel agency
• Hotel booking platform
• Flight reservation services
• Corporate travel management
• Travel metasearch engine

Headquarters

HQ city

Shanghai

HQ country

China

HQ region

Asia

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations, Infrastructure

Revenue model

1. Hotel Reservations: Commission-based model connecting travelers with over 1.5 million hotels globally. Revenue generated through transaction fees averaging 15-30% of booking values. Controls estimated 48% of China's online hotel booking market.
2. Air Ticketing: Flight booking services through partnerships with 640 airlines covering 3,400 airports globally. Revenue from transaction commissions on airline ticket sales.
3. International/Outbound Travel: Growing segment with international platform gross bookings rising approximately 65% YoY. Inbound travel bookings surging approximately 90% YoY. International Northern Europe bookings up 71% YoY.
4. Corporate Travel (Trip.Biz): Enterprise travel management services with NDC solution connected to 11 airlines. Acquisition of UK-based Key Travel expanded footprint in Europe's corporate and academic travel sector. Serving 1 million+ enterprises.
5. Train Ticketing: Train booking services covering 25,000 train stations globally. Currently facing regulatory scrutiny impacting near-term monetization.
6. Package Tours & Attractions: Over 400,000 package tours and 560,000+ attractions and tickets available through the platform.
7. Visa Destinations Partnership Revenue: Strategic partnership with Visa integrating travel offers across Asia-Pacific corridor. Integration of Visa's global payments network with Trip.com's ecosystem of over 1.4 million hotels and flights from 600 airlines.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels11 records

Core offering

Trip.com Group operates the world's largest online travel agency (OTA) by GMV, aggregating hotel inventory (1.5 million+ hotels), flight bookings (640 airlines across 3,400 airports), train tickets (25,000 stations), package tours, attractions, car rentals, and cruises into unified consumer platforms (Ctrip, Trip.com, Skyscanner, Qunar, Travix). The company also provides corporate travel management through Trip.Biz, serving over 1 million enterprises with NDC-enabled airline distribution. Revenue is generated primarily through commissions on bookings facilitated between travelers and travel suppliers.

Product overview

Trip.com Group is the world's largest Online Travel Agency (OTA) in terms of GMV ($160 billion in 2023), operating a platform-plus-modules architecture centered on its core brands Ctrip (China market leader) and Trip.com (international platform), supplemented by acquired brands Skyscanner (flight metasearch), Qunar (Chinese travel search), Travix (European markets), and TravelFusion (API aggregation). The portfolio also includes Trip.Biz for corporate travel management and TripGenie AI assistant for intelligent travel planning. The company connects travelers to 640 airlines, 1.5M+ hotels, 400K+ attractions, 25K+ train stations across 220 countries and regions, processing 100TB of data daily to power AI-driven recommendations and autonomous booking capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• TripGenie: AI-powered travel assistant with 400% year-on-year growth in AI-assisted order volume, with 60% of interactions now booking-related
• Visa Destinations (Partnership)
• Trip.Biz

Products and services

• Ctrip China's most well-known travel brand headquartered in Shanghai with over 30,000 employees across 95 China locations and 22 international branches. Provides integrated digital applications for hotel and air ticket reservations, attractions, tour packages, business travel management, and travel-related content for Chinese consumers.
• Trip.com International one-stop travel service provider available in 24 languages across 39 countries and regions in 35 local currencies. Offers more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions. Features 24/7 multilingual customer service centers in Edinburgh, Tokyo, and Seoul for international travelers.
• Skyscanner Leading travel marketplace founded in 2003, helping millions of users in 52 countries and 30+ languages find the best travel options for flights, hotels, and car hire. Available on desktop, mobile web, and highly-rated app with 100 million downloads. Works with 1,200 travel partners and is exploring agentic AI for autonomous booking agents.
• Qunar Leading travel services platform in China performing searches of more than 9,000 travel agency websites in real-time, covering more than 680,000 domestic and international routes. Provides wide search and reservation coverage globally including hotels, vacation routes, destination tickets, and entertainment listings.
• Travix Global online travel company operating in 35 countries through five brands and an extensive portfolio of 40 websites, helping more than five million passengers fly to over 2,000 destinations worldwide.
• TravelFusion Headquartered in London, TravelFusion aggregates data from more than 400 airlines, rail, and hotel operators using its patented Direct Connect API system. Powers the largest leisure and corporate online travel agencies, tour operators, and travel search companies.
• Trip.Biz Corporate travel management platform enabling businesses to manage corporate travel. Has NDC solution with 11 airlines live on platform. Acquired UK-based travel management company Key Travel in 2025. Provides corporate travel services to over 1 million enterprises.

Quantifiable outcome

• 400% YoY growth in AI-assisted order volume through TripGenie
• +8 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability9 records

Feature6 records

Partnerships

14 partnerships are on record, tiered minor, core and strategic.

• Star AllianceminorGTM or Marketing Partner · 25 June 2026Anchor partner for Visa Destinations platform, one of several global partners delivering exclusive offerings to Visa cardholders.
• Santander GroupminorGTM or Marketing Partner · 25 June 2026Anchor partner for Visa Destinations platform delivering exclusive benefits and locally distinctive experiences to Visa cardholders.
• Global BlueminorGTM or Marketing Partner · 25 June 2026Anchor partner for Visa Destinations platform providing tax-free shopping and travel benefits integration.
• Hong Kong Tourism Board (HKTB)coreGTM or Marketing Partner · 16 June 2026Partnership for Hong Kong Summer Fun campaign offering over HK$20 million in discounts across 19 attractions and three transport operators. AlipayHK and Alipay+ enable instant shopping rewards at nearly 100 participating malls. Campaign runs through August 31.
• Galaxy MacaucoreStrategic or Co-development Partner · 5 June 2026Three-year partnership (2026-2029) leveraging Trip.com Group's global membership ecosystem and Galaxy Macau's venue operations and event capabilities at the Galaxy Arena (16,000-seat, Macau's largest indoor arena). Deepens integration across event curation, execution, and distribution with cross-platform membership show-viewing privileges.
• Tourism TasmaniastrategicStrategic or Co-development Partner · 2 June 2026One-year strategic MoU signed at Envision Conference in Shanghai to accelerate growth of Tasmanian tourism. Enhances visibility of Tasmanian travel products on Trip.com platform, provides specialized training for Trip.com staff, and launches targeted marketing campaigns across Chinese Mainland, Hong Kong, Southeast Asia, and Australia.
• 11 Overseas Tourism PartnersstrategicStrategic or Co-development Partner · 29 May 2026MOUs signed with 11 overseas partners across Oceania, Europe, and Southeast Asia at Envision.2026 conference to expand global visibility and cross-border tourism access.
• Tourism FijistrategicStrategic or Co-development Partner · 26 May 2026Two-year strategic partnership to expand Tourism Fiji's presence in Asian markets leveraging Trip.com's regional platform reach across Hong Kong, Japan, South Korea, Taiwan, and other Asian territories. Addresses awareness challenge for Fiji competing against Maldives for Asian long-haul leisure demand.
• Visa Inc.coreGTM or Marketing Partner · 19 May 2026Strategic MoU making Trip.com Group the Global Anchor Partner for Visa Destinations in Asia-Pacific region. Integrates Visa's global payments network with Trip.com's ecosystem of over 1.4 million hotels and flights from 600 airlines to deliver personalized travel offers and seamless cross-border transactions across high-growth corridors including Mainland China, Japan, Thailand, and Singapore.
• Maldives Association of Tourism Industry (MATI)strategicStrategic or Co-development Partner · 15 May 2026Launched new bundled booking feature for hotels in the Maldives, combining accommodation with customizable travel experiences to enhance tourist convenience.
• IATAstrategicTechnology or Integration · 14 May 2026Digital identity pilot testing secure wallet-based credentials from Apple Wallet and Google Wallet to autofill airline booking information. Participating airlines include Air Canada, Turkish Airlines, and Qatar Airways, with Hopae as technology partner.
• Key TravelstrategicTechnology or Integration · 1 January 2025Trip.Biz corporate travel arm completed acquisition of UK-based Key Travel in 2025, expanding footprint in Europe's corporate and academic travel sector.
• Live Nation EntertainmentcoreStrategic or Co-development PartnerPartnership for experience-driven travel marketing. Reports double-digit YoY increases in passenger volume and GMV. 63% of users anchor trips around events with examples like 611% surge in Milan bookings during Fashion Week.
• Anschutz Entertainment Group (AEG)coreStrategic or Co-development PartnerPartnership for event-anchored travel experiences, driving 'Skillvenirs' trend where travelers combine skill-based activities with souvenir purchases.

Scale indicators18 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Airbnb: Global alternative accommodation marketplace with a comparable take-rate model and similar focus on experience-led travel, increasingly expanding into adjacent services that overlap with Trip.com's offering.
• MakeMyTrip: India's largest online travel company, majority-owned by Trip.com Group, operating a comparable OTA model across hotels, flights, and holidays in the Indian subcontinent.
• Booking Holdings: Parent of Booking.com, Priceline, Agoda, and KAYAK — the most direct global competitor to Trip.com Group as a full-service OTA spanning hotels, flights, and attractions across geographies, with similar commission-based economics.
• Expedia Group: Operates Expedia, Hotels.com, Vrbo, and Trivago — directly comparable multi-brand OTA platform with a strong global hotel and air inventory footprint and overlapping B2B (Expedia Partner Solutions) capabilities.
• Meituan: Chinese super-app that competes directly in domestic hotel, attraction, and travel booking with a low-cost model and massive local merchant network — a key rival inside Trip.com's core China market.
• Tongcheng Travel: Chinese OTA in which Trip.com previously held a strategic stake, competing directly in lower-tier city hotel and transportation ticketing, and one of the platforms summoned alongside Trip.com in the train ticketing investigation.
• Alibaba (Fliggy): Fliggy is Alibaba's travel platform competing in China hotel, flight, and package bookings, leveraging Alibaba's payments and user ecosystem — a major domestic competitor and a payments-adjacent partner of Trip.com.

Emerging players

• Klook: Asia-Pacific-focused attractions and activities booking platform with significant overlap to Trip.com's 560K+ attraction inventory, particularly relevant given the inbound tourism push and Visa Destinations partnership.
• Hopper: App-based OTA and fintech travel platform using AI-driven pricing and prediction, with similar focus on mobile-first, AI-augmented booking experiences that increasingly compete for the same AI-curious traveler.

Others

• Travelport (now part of the PE-owned group): Global distribution system (GDS) and travel technology provider — not a direct OTA competitor but an enabling infrastructure peer in the travel distribution stack, comparable to Trip.com's TravelFusion direct-connect subsidiary.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tripcomgroup
• YouTubeyoutube.com/c/TripOfficial/?locale=en-US&curr=USD
• Facebookfacebook.com/tripcomgroup
• LinkedInlinkedin.com/company/tripcomgroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries8 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments3 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trip.com Group