What Datch does

Datch, Inc. is a San Francisco-based AI software company founded in 2018 that builds a voice-first frontline intelligence platform for industrial asset management. Its technology combines speech recognition, computer vision, natural language processing, knowledge graphs, and agentic AI workflows to help maintenance technicians, operators, and engineers in manufacturing, energy, and utility environments capture data hands-free, diagnose equipment issues faster, and reduce unplanned downtime. The company serves enterprise customers across North America, Australia, New Zealand, and Asia, with named logos including Southern Company, Con Edison, Powercor Australia, Contact Energy, ABB Robotics, Singapore Airlines, and Teconnex.

The core product portfolio consists of three customer-facing offerings — Diagnostic Agent (an AI diagnostic agent for plant OEE improvement), Asset Insights (a knowledge-graph-based decision intelligence platform for unstructured industrial data), and Mobile EAM (mobile enterprise asset management) — all powered by the proprietary Cortex™ platform, which uses graphRAG, custom ontologies, and adaptive learning loops to contextualize answers against each customer's specific operational data. Datch earns revenue through enterprise SaaS subscriptions sold via direct field sales with custom multi-year contracts; pricing is not publicly disclosed and requires a demo. The company has raised approximately $25 million in cumulative funding across seed and Series A rounds between 2018 and 2024, is SOC 2 Type 2 certified as of October 2025, and has 11–50 employees across offices in San Francisco, New York, Auckland, and Christchurch.

Name

Datch

Legal name

Datch, Inc.

Website

https://datch.io

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Datch is an AI software company that builds voice-first frontline intelligence and diagnostic agent products for industrial asset management, serving enterprise customers in manufacturing, energy, and utilities with a proprietary knowledge-graph platform.

Ownership category

akta.pro rank

Product category

Industrial AI Software for Enterprise Asset Management

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industries

Question Answering & Retrieval-Augmented Generation (RAG) (HDAAADAC), Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Industrial AI software
• Voice AI assistants
• Enterprise asset management
• Knowledge graph platform
• Predictive maintenance software

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Datch provides a cloud-based Platform-as-a-Service (PaaS) that enables customers to record and retrieve workplace-related information through various interfaces and integrations. Customers purchase rights to use the Datch Platform-as-a-Service during a Subscription Term. The platform is accessible via the Internet along with a downloadable mobile app.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Datch provides a voice-first AI-powered frontline intelligence platform that enables industrial technicians, operators, and engineers to capture, retrieve, and act on operational data through natural speech. The platform combines proprietary Cortex AI with knowledge graph technology to transform unstructured industrial data from work orders, OEM manuals, schematics, and alarm systems into context-aware diagnostic insights. Its core products — Diagnostic Agent, Asset Insights, and Mobile EAM — are sold as a SaaS subscription to manufacturing, energy, and utility enterprises seeking to reduce unplanned downtime.

Product overview

Datch is an AI technology company offering a voice-first frontline intelligence platform for industrial operations. The core product portfolio consists of three main offerings: Diagnostic Agent (AI diagnostic assistant for improving plant OEE), Asset Insights (platform for transforming unstructured data into actionable insights), and Mobile EAM (mobile asset management access). These products are powered by Datch's proprietary Cortex intelligence platform, which combines knowledge graph technology with graphRAG to enable context-aware diagnostics. The platform supports manufacturing, energy, and utilities sectors, targeting reduction in plant downtime, improvement in first-time fix rates, and operational efficiency gains.

Differentiator

Problem solved

Functional benefit

Brands

• Diagnostic Agent: AI Agent built for improving plant OEE (Overall Equipment Effectiveness), helping technicians resolve issues faster and reduce downtime.
• Asset Insights
• Mobile EAM
• Cortex

Products and services

• Diagnostic Agent An AI-powered voice-first diagnostic agent built to improve plant Overall Equipment Effectiveness (OEE). Provides technicians, operators, and engineers with instant access to operational context, troubleshooting guidance, and asset-specific information, shrinking plant downtime by 10%. Targets industrial frontline workers in manufacturing, energy, and utilities.
• Asset Insights An AI-powered platform that transforms unstructured operational data into actionable insights for industrial organizations. Enhances operational decision-making by connecting data from work orders, OEM manuals, schematics, alarm data, and asset hierarchies into a unified knowledge graph for enterprise asset management.
• Mobile EAM A mobile enterprise asset management module enabling frontline workers to access asset data, work orders, and capture observations directly from mobile devices using voice commands. Provides on-the-go access to asset management capabilities for industrial field crews.

Quantifiable outcome

• Reduce mean time to repair (MTTR) by 10%
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability14 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• EPRIcoreStrategic or Co-development Partner · 1 January 2021Datch was selected as a 2021 cohort awardee in EPRI's Incubatenergy Labs program, validating the company's innovation in energy technology. EPRI is an independent, nonprofit energy research institute.
• American Gas AssociationsupportingGTM or Marketing PartnerProud member of American Gas Association, an industry organization for natural gas utilities.
• Canadian Electricity AssociationsupportingGTM or Marketing PartnerDatch partnered with the Canadian Electricity Association (CEA) for the CEA Conversation Series on Voice AI for the Utility Industry.
• ATI Boeing AcceleratorsupportingGTM or Marketing PartnerMember of ATI Boeing Accelerator, a program supporting aerospace and manufacturing innovation.
• Plug and PlaysupportingGTM or Marketing PartnerProud member of Plug and Play startup accelerator ecosystem.
• Darcy PartnerssupportingGTM or Marketing PartnerIndustry partner member contributing to Datch's ecosystem.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Limble CMMS: Limble is a modern CMMS focused on maintenance teams in manufacturing and facilities, with mobile-first workflows for frontline technicians. It overlaps with Datch's Mobile EAM and voice-driven maintenance enablement thesis.
• Augury: Augury provides AI-driven asset health and reliability monitoring for industrial equipment, serving manufacturers and utilities. Like Datch, it focuses on reducing unplanned downtime using AI sensors and software, and targets overlapping customer personas (maintenance, reliability engineers).
• Uptake: Uptake is an industrial AI and asset performance management platform serving heavy industry, energy, and manufacturing. It overlaps directly with Datch's value proposition of turning industrial data into operational insights and predictive maintenance outcomes.
• Tractian: Tractian provides AI-powered condition monitoring and asset reliability software for industrial plants. It competes with Datch in the manufacturing and utilities predictive/diagnostic maintenance space, with similar frontline-worker enablement emphasis.
• SparkCognition: SparkCognition delivers AI solutions for industrial applications including asset optimization, predictive maintenance, and operational intelligence for energy and manufacturing customers — directly comparable to Datch's industrial AI thesis.
• Nanoprecise Sci Corp: Nanoprecise offers AI-based predictive maintenance for rotating equipment and industrial assets, with solutions spanning energy and manufacturing verticals. It competes with Datch in helping maintenance teams diagnose and prevent asset failures.

Broad incumbents

• C3 AI: C3 AI provides an enterprise AI application platform with strong vertical coverage in industrial, energy, and manufacturing — including predictive maintenance and asset performance. It is a broader, larger incumbent that competes for the same enterprise AI budgets as Datch.
• IBM Maximo: IBM Maximo Application Suite is a leading enterprise asset management platform used across utilities, manufacturing, and energy. As incumbents add AI assistants, Maximo represents both a potential integration partner and a competitor to Datch's Diagnostic Agent positioning.
• Fiix (Rockwell Automation): Fiix, acquired by Rockwell Automation, is a CMMS platform for maintenance teams across manufacturing and facilities management. It competes with Datch's Mobile EAM offering and is increasingly embedding AI features.
• Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service is an enterprise field service management platform now augmented with Copilot AI capabilities. As Microsoft pushes agentic AI into field operations, it represents a potential bundled competitor to Datch's voice-first frontline intelligence.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DatchSystems
• Facebookfacebook.com/Datch.io
• LinkedInlinkedin.com/company/datch

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds9 records

Investors15 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Datch