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Usermind

Full company profile

uuid0000hop

Namestring
Usermind
Websiteurl
usermind.com
Company typeenum
Private
Founded yearint
2013
Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersSeattle, United States
HQ citystring
Seattle
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices2 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
customer experience platform, journey orchestration software, customer journey analytics, experience optimization platform, real-time interaction platform
Industry3 codes
1Customer Journey Orchestration & Campaign Management
CodeBPAFAFAFPrimaryYes
2Customer Success & Account Management CRM
CodeHDAEAFADPrimaryNo
3Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations
CodeBPAAABANPrimaryNo
NAICS code1 code
  • Software Publishers5132
SIC code1 code
  • Services-Prepackaged Software7372
Product category
Customer Experience Platform
Social media profiles3 records
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model1 record
1SaaS Platform Subscription
TypeSubscription Recurring
Description

Annual subscription-based access to the Qualtrics XM platform. Pricing is quote-based and customized based on organization size, modules selected, and usage volume. The platform offers multiple modules including market research, customer experience, and employee experience.

qualtrics.com
Marketing channels5 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels1 record

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Pricing details1 tier
1Enterprise tier with full platform access
ModelSubscriptionBilling cadenceAnnual
Notes

Custom pricing based on organization size, modules selected, and user count. Quote-based sales process.

qualtrics.com
GTM typeB2B
B2B
Offering typeSoftware
Software
Core offering1 text field

Usermind's customer experience platform optimizes real-time customer interactions to improve business outcomes. The company sells software that enables organizations to orchestrate and act on customer experience signals across touchpoints in real time.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 5 values shown
  • 30% increase in likelihood to recommend for Shake Shack
+4 more records
Product overview1 text field

The source data provided does not contain information about Usermind. The extracted content describes Qualtrics XM, a cloud-based experience management platform that unifies customer experience (CX), employee experience (EX), and market research capabilities. The platform features AI-powered tools including Experience Agents, synthetic audiences, and automated analytics to help organizations capture feedback, derive insights, and drive action at scale across retail, travel, healthcare, and financial services industries.

Product and service1 record
1Usermind Customer Experience Platform
CategoryCustomer Experience Platform
Description

Software platform that optimizes real-time customer interactions to improve business outcomes for organizations. The platform targets business customers seeking to coordinate and act on customer experience signals across touchpoints in real time.

Scale indicator4 records

Each record includes

Type, Value, Description, Source

Partnership1 partner
1Security and Compliance Partners
Strategic tierCoreTypeOthers
Description

Qualtrics maintains partnerships with security and compliance frameworks, tested against toughest standards. Global enterprises, healthcare systems, and governments rely on Qualtrics for security compliance. The platform demonstrates trust through security testing and certification against rigorous standards.

qualtrics.com
Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight3 records

Each record includes

Type, Description

Peers10 records
1Qualtrics
TypeBroad incumbent
Description

Qualtrics is the leading experience management platform, offering customer experience, employee experience, and market research capabilities. It competes directly with Usermind's customer experience orchestration focus but operates at significantly greater scale across multiple XM categories.

2Salesforce
TypeBroad incumbent
Description

Salesforce's Customer 360 and Service Cloud provide enterprise customer journey orchestration, journey analytics, and CRM capabilities. Comparable in serving enterprise CX use cases, but as part of a much broader CRM/Platform portfolio rather than a focused CX orchestration niche.

3Adobe Experience Cloud
TypeBroad incumbent
Description

Adobe Experience Cloud includes Adobe Real-Time CDP, Journey Optimizer, and Customer Journey Analytics that overlap directly with Usermind's customer journey orchestration value proposition, targeting large enterprise marketing and CX teams.

4Medallia
TypeDirect peer
Description

Medallia is an experience management platform focused on capturing customer and employee signals and orchestrating actions across the enterprise. It is a direct comparable to Usermind's customer experience orchestration platform, serving similar enterprise buyers.

5Gainsight
TypeDirect peer
Description

Gainsight is a customer success platform that helps SaaS companies manage renewals, expansion, and customer health. It overlaps with Usermind's customer journey and account management focus, particularly for B2B SaaS customers.

6Totango
TypeDirect peer
Description

Totango is a customer success and customer experience platform providing health scoring, journey orchestration, and segmentation. It is directly comparable to Usermind in targeting SaaS and subscription businesses with CX operational tooling.

7ChurnZero
TypeEmerging player
Description

ChurnZero is a customer success platform focused on reducing churn through real-time customer signals and automated workflows. Comparable in real-time interaction optimization, though typically serving mid-market customers.

8Zendesk
TypeBroad incumbent
Description

Zendesk provides customer service and engagement software including journey orchestration, analytics, and CX operations capabilities. Comparable to Usermind in customer experience operational tooling, but as part of a broader customer service platform.

9Khoros
TypeDirect peer
Description

Khoros provides digital customer engagement and journey orchestration software for enterprises. It is comparable to Usermind in focusing on real-time, cross-channel customer interaction management for large brands.

10HubSpot Service Hub
TypeBroad incumbent
Description

HubSpot's Service Hub provides customer feedback, ticketing, and CX automation tools as part of its broader CRM platform. Comparable in targeting CX use cases, particularly for mid-market, though as a module within a broader CRM suite.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat3 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights5 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers5 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment5 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI capability6 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature4 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles3 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds6 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors12 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Usermind

Customer Experience Platformusermind.com

Usermind firmographics

Firmographics
Name
Usermind
Website
https://usermind.com
Company type
Private
Founded year
2013
Operating status
Operating
Headcount range
11–50 employees
Ownership category
akta.pro rank

Usermind industry classification

Industry
Product category
Customer Experience Platform
NAICS
Software Publishers (5132)
SIC
Services-Prepackaged Software (7372)
akta.pro primary industry
Customer Journey Orchestration & Campaign Management (BPAFAFAF)
akta.pro secondary industries
Customer Success & Account Management CRM (HDAEAFAD), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

  • Customer experience platform
  • Journey orchestration software
  • Customer journey analytics
  • Experience optimization platform
  • Real-time interaction platform

Where Usermind is headquartered

Location

Headquarters

HQ city
Seattle
HQ country
United States
HQ region
North America

Offices2 records

Markets served

Usermind business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

  1. SaaS Platform Subscription: Annual subscription-based access to the Qualtrics XM platform. Pricing is quote-based and customized based on organization size, modules selected, and usage volume. The platform offers multiple modules including market research, customer experience, and employee experience.

Pricing tiers

ModelBillingPrice
SubscriptionAnnualEnterprise tier with full platform access

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Usermind product offering

Product offering

Core offering

Usermind's customer experience platform optimizes real-time customer interactions to improve business outcomes. The company sells software that enables organizations to orchestrate and act on customer experience signals across touchpoints in real time.

Product overview

The source data provided does not contain information about Usermind. The extracted content describes Qualtrics XM, a cloud-based experience management platform that unifies customer experience (CX), employee experience (EX), and market research capabilities. The platform features AI-powered tools including Experience Agents, synthetic audiences, and automated analytics to help organizations capture feedback, derive insights, and drive action at scale across retail, travel, healthcare, and financial services industries.

Differentiator

Problem solved

Functional benefit

Products and services

  • Usermind Customer Experience Platform Software platform that optimizes real-time customer interactions to improve business outcomes for organizations. The platform targets business customers seeking to coordinate and act on customer experience signals across touchpoints in real time.

Quantifiable outcome

  • 30% increase in likelihood to recommend for Shake Shack
  • +4 more outcomes

Companies that use Usermind

Customer profile

Named customers5 records

Segments5 records

Ideal customer profiles1 record

Usermind technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Usermind partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • Security and Compliance PartnerscoreOthersQualtrics maintains partnerships with security and compliance frameworks, tested against toughest standards. Global enterprises, healthcare systems, and governments rely on Qualtrics for security compliance. The platform demonstrates trust through security testing and certification against rigorous standards.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Usermind competitors and assessment

Company assessment

Broad incumbents

  • Qualtrics: Qualtrics is the leading experience management platform, offering customer experience, employee experience, and market research capabilities. It competes directly with Usermind's customer experience orchestration focus but operates at significantly greater scale across multiple XM categories.
  • Salesforce: Salesforce's Customer 360 and Service Cloud provide enterprise customer journey orchestration, journey analytics, and CRM capabilities. Comparable in serving enterprise CX use cases, but as part of a much broader CRM/Platform portfolio rather than a focused CX orchestration niche.
  • Adobe Experience Cloud: Adobe Experience Cloud includes Adobe Real-Time CDP, Journey Optimizer, and Customer Journey Analytics that overlap directly with Usermind's customer journey orchestration value proposition, targeting large enterprise marketing and CX teams.
  • Zendesk: Zendesk provides customer service and engagement software including journey orchestration, analytics, and CX operations capabilities. Comparable to Usermind in customer experience operational tooling, but as part of a broader customer service platform.
  • HubSpot Service Hub: HubSpot's Service Hub provides customer feedback, ticketing, and CX automation tools as part of its broader CRM platform. Comparable in targeting CX use cases, particularly for mid-market, though as a module within a broader CRM suite.

Direct peers

  • Medallia: Medallia is an experience management platform focused on capturing customer and employee signals and orchestrating actions across the enterprise. It is a direct comparable to Usermind's customer experience orchestration platform, serving similar enterprise buyers.
  • Gainsight: Gainsight is a customer success platform that helps SaaS companies manage renewals, expansion, and customer health. It overlaps with Usermind's customer journey and account management focus, particularly for B2B SaaS customers.
  • Totango: Totango is a customer success and customer experience platform providing health scoring, journey orchestration, and segmentation. It is directly comparable to Usermind in targeting SaaS and subscription businesses with CX operational tooling.
  • Khoros: Khoros provides digital customer engagement and journey orchestration software for enterprises. It is comparable to Usermind in focusing on real-time, cross-channel customer interaction management for large brands.

Emerging players

  • ChurnZero: ChurnZero is a customer success platform focused on reducing churn through real-time customer signals and automated workflows. Comparable in real-time interaction optimization, though typically serving mid-market customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Usermind social profiles

Digital presence

Usermind financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Usermind leadership team

Management profile

Number of profiles

Profiles3 records

Usermind funding detail

Funding detail

Funding overview

Funding rounds6 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Usermind M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Usermind

What does Usermind do?

Usermind's customer experience platform optimizes real-time customer interactions to improve business outcomes. The company sells software that enables organizations to orchestrate and act on customer experience signals across touchpoints in real time.

When was Usermind founded?

Usermind was founded in 2013. It employs 11 to 50 people.

Where is Usermind based?

Usermind is headquartered in Seattle, United States, in the North America region.

How does Usermind make money?

One revenue line is on record: saaS Platform Subscription.

Who are Usermind's main competitors?

Broad incumbents on record are Qualtrics, Salesforce, Adobe Experience Cloud, Zendesk and HubSpot Service Hub. Direct peers are Medallia, Gainsight, Totango and Khoros. ChurnZero is listed as an emerging player.

Does Usermind have an API?

No public API is recorded for Usermind.

What industry is Usermind in?

Usermind's product category is Customer Experience Platform. Its primary akta.pro industry code is BPAFAFAF, Customer Journey Orchestration & Campaign Management, with a secondary code of HDAEAFAD, Customer Success & Account Management CRM. Its NAICS code is 5132 and its SIC code is 7372.

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Live signals
JohnsnowlabsAI Case StudiesA John Snow Labs case study page presents four healthcare AI implementations: Kaiser Permanente used Spark NLP and the AI Platform to predict bed demand, staffing and gridlock; Usermind built a data science platform in three months; the Khuluma project supported HIV-positive adolescents in South Africa; and SelectData applied Spark NLP to clinical coding and revenue cycle management.FinSMEsUsermind Raises $14M in FundingUsermind, a Seattle-based journey orchestration platform, raised $14M in funding led by WestRiver Group, with participation from Andreesen Horowitz and Menlo Ventures. Laurel Buckner joined the board, and the company will use the funds to expand operations and business reach.PR NewswireUsermind raises over $14m led by WestRiver Group in 2020Usermind, a Seattle-based journey orchestration platform provider, raised $14 million in 2020 led by WestRiver Group with continued participation from Andreessen Horowitz and Menlo Ventures. The company used the funding to support accelerated demand for digital transformation driven by COVID-19 and made key executive hires including Bryant Hoopes as Senior Director of Customer Success and Gary Davis as Chief Marketing Officer. WestRiver Group's Managing Director Laurel Buckner joined Usermind's Board of Directors following the investment.PR NewswireUsermind Partners With MarketStar To Bring Leading Journey Orchestration Platform To Customer Success TeamsUsermind and MarketStar announced a strategic partnership to provide customer success solutions to organizations, combining MarketStar's customer engagement expertise with Usermind's Experience Orchestration (XO) Platform. Usermind's XO Platform was recently named a Leader in the Forrester Wave: Journey Orchestration Platforms, Q2 2020 report, receiving the highest score in the Current Offering category. The partnership aims to help SaaS companies improve customer experiences, drive growth, and reduce costs through orchestrated customer journeys.PR NewswireUsermind nommé leader dans l'orchestration du parcours client par un cabinet d'études indépendantUsermind, the creator of the Experience Orchestration (XO) platform, was named a Leader in Forrester's The Forrester Wave: Journey Orchestration Platforms Q2 2020 report, achieving the highest score in the Current Offering category among 11 evaluated vendors. The company was the only vendor to receive perfect five-out-of-five scores across all sub-criteria including automation, orchestration, customer experience, and ease of use. CEO Michel Feaster stated that the report validates Usermind's open platform approach and announced plans to accelerate innovation to continue leading and defining the market.PR NewswireUsermind wird im Customer Journey Orchestration Report eines unabhängigen Forschungsunternehmens als Leader bezeichnetUsermind has been identified as a Leader in The Forrester Wave: Journey Orchestration Platforms for Q2 2020 by the independent research firm Forrester. Among 11 evaluated vendors, Usermind received the highest score in Current Offering and achieved perfect five-out-of-five ratings across all sub-criteria. The report highlights Usermind's ability to orchestrate complex customer journeys and deliver results such as churn prevention and increased loyalty.PR NewswireUsermind es nombrada Líder en el informe Customer Journey OrchestrationUsermind, a pioneer in Experience Orchestration, was named a Leader in the Forrester Wave: Journey Orchestration Platforms, Q2 2020 report by independent research firm Forrester. Among 11 vendors evaluated, Usermind's XO platform received the highest score in the Current Offering category and was the only vendor to receive five out of five classifications across automation, orchestration, services, customer experience, and utilization sub-criteria. CEO Michel Feaster stated the recognition validates their open platform approach and that the company plans to accelerate its pace of innovation.PR NewswireUsermind Named a Leader in Customer Journey Orchestration Report by Independent Research FirmUsermind has been named a Leader in The Forrester Wave: Journey Orchestration Platforms, Q2 2020 report by independent research firm Forrester. Among 11 evaluated vendors, Usermind received the highest score in the Current Offering category and perfect ratings across several sub-criteria including journey automation and usability.PR NewswireHeart of the Customer and Usermind Partner to Accelerate CX Innovation for EnterprisesHeart of the Customer and Usermind announced a strategic partnership to combine journey mapping consultancy with experience orchestration technology. The collaboration aims to help enterprises optimize customer experiences by turning theoretical journey maps into real-time, actionable solutions.PR NewswireElixirr and Usermind partner to help brands get more value from customer experience initiativesElixirr, a challenger consultancy, and Usermind, a customer journey platform, announced a partnership on June 19, 2019, to help brands improve customer experience initiatives by combining Usermind's technology with Elixirr's consulting expertise. The partnership addresses a documented gap where 80% of businesses believe they deliver superior experience but only 8% of their customers agree. The combined offering will provide agile consulting methodologies alongside Usermind's customer journey orchestration platform to accelerate time-to-value for enterprise clients.