Gainsight
Gainsight is a San Francisco-based customer success software company offering a unified retention platform spanning Customer Success, Product Experience, Communities, LMS, and AI agents, serving 3,500+ enterprise B2B SaaS companies.
- Company typePrivate
- Founded2009
- HeadquartersSan Francisco, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Gainsight does
Gainsight is a San Francisco-based customer success and product experience software company founded in 2009 that sells a unified retention platform to enterprise B2B SaaS and other subscription-based organizations, with 3,500+ customers and approximately 900+ employees. The platform combines Gainsight Customer Success (health scoring, playbooks, renewals, expansion), Product Experience (PX) for in-app engagement, Customer Communities (inSided), Skilljar for customer education and learning management, and Staircase AI for conversational intelligence. The technology stack is centered on Atlas AI Agents and the Agent Studio (powered by Anthropic's Claude), the Model Context Protocol (MCP) integration layer (175,000+ tool calls and 96,000+ queries), and PX's processing of billions of daily product events. The product suite has earned Leader status in the 2024 and 2025 Gartner Magic Quadrant for Customer Success Management Platforms, the Q4 2025 Forrester Wave, and IDC MarketScape assessments, and is supported by 110+ pre-built integrations and a partner marketplace.
Gainsight was acquired by Vista Equity Partners in 2025 at a $1.1B valuation, with a $200M ARR forecast disclosed alongside the transaction. Revenue mechanics are primarily tiered SaaS subscriptions (per-seat or per-customer managed) across Customer Success, PX, Skilljar, and Customer Communities, supplemented by enterprise managed services through the Atlas AI-Native Services (AINS) and Retention-as-a-Service line, which is priced on retention outcomes rather than seat count and launched in May 2026. Distribution combines direct enterprise sales (Schedule a Demo flows for each product), a self-serve free trial for PX, the Salesforce AppExchange (deepened by the May 2026 Agentforce MCP partnership), an app and service partner marketplace, and a SAP Sales Cloud partnership signed in September 2024. Operations span the US, India (with a New Delhi event footprint and growing India office), and Europe, and the company is led by CEO Chuck Ganapathi, who succeeded founder Nick Mehta in March 2026 alongside new CFO Paul Sheppard, EVP Ozlem Yuksel, and SVP Emily Singer.
The November 2025 Salesforce-Gainsight OAuth breach affected 200+ customer instances and is an explicit counterweight to the platform's AI and integration depth, creating a material security and renewal-management risk that the new leadership team and Vista ownership will need to address alongside the Agentic Stack rollout.
Gainsight firmographics
Firmographics- Name
- Gainsight
- Legal name
- Gainsight
- Website
- https://gainsight.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Gainsight is a San Francisco-based customer success software company offering a unified retention platform spanning Customer Success, Product Experience, Communities, LMS, and AI agents, serving 3,500+ enterprise B2B SaaS companies.
- Ownership category
- akta.pro rank
Gainsight industry classification
Industry- Product category
- Customer Success Management Software
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Loyalty, Rewards & Retention Platforms (BPAFAFAH)
- akta.pro secondary industries
- Customer Success (Adoption, Retention & Expansion) (EDABABAG), Customer Success Operations & Health Scoring (Renewals/QBRs) (EDABABAM), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)
Keywords
Where Gainsight is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Gainsight business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Gainsight Customer Success subscriptions: Tiered SaaS subscriptions (Essentials and Enterprise) sold on per-user / per-customer basis with included AI Insights/Automations, Customer 360, Playbooks, Dashboards, Health Scorecards, Surveys, Digital Journeys, Renewal & Expansion Forecasting, and Organizational Mapping; Enterprise adds 20 included full users (vs 10), 200 customers per user (vs 100), and additional modules. Enterprise pricing is quote-based.
- Skilljar LMS subscriptions: Tiered subscription plans (Essentials, Professional, Enterprise) for customer/partner academies with seat-based pricing, course sales monetization, SSO, sandbox org, and premium integrations; positioned as recurring LMS revenue.
- Product Experience (PX) subscription: Subscription pricing for product analytics, in-app guides, in-app hub, user surveys, and multi-runtime support across Web/Mobile/Desktop, with a free trial entry point and quote-based enterprise pricing.
- Customer Communities subscription: Tiered subscriptions (Professional, Business, Enterprise) for branded customer communities, scaled by admin seats, feature suite access, and support tier; quote-based pricing.
- AI-Native Services (Atlas AINS) — managed retention outcomes: Software-plus-services revenue where Gainsight owns retention outcomes end-to-end for long-tail customer accounts using AI agents backed by Gainsight renewal specialists, with accountability tied to measurable outcomes (GRR improvement); launched May 2026.
- Retention-as-a-Service (RaaS): Outcome-based "as-a-service" operating model for post-sales announced at Pulse 2026, including Atlas AI-Native Services that absorb execution risk and manage renewals for long-tail accounts through AI agents with human oversight.
- Customer education monetization (Skilljar): Capability to monetize training via subscriptions, training credits, and à la carte course purchases; cited customer (Smartsheet) generated $1M+ in training revenue.
- Marketplace partner revenue (implied): Marketplace of 110+ apps, integrations, and service partners generating ecosystem activity around the core platform; service partner directory (3sides, Grazitti Interactive, etc.) supports implementation services revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Gainsight Customer Success - Essentials tier for growing CS orgs with included AI Insights & Automations, 10 included full users, 100 customers per user, unlimited viewer licenses |
| Per seat | Annual | Gainsight Customer Success - Enterprise tier with Renewal/Expansion Forecasting, Organizational Mapping, 20 included full users, 200 customers per user, unlimited viewer licenses |
| Subscription | Annual | Skilljar by Gainsight - Essentials: 1 Academy site, unlimited seats & courses, standard integrations |
| Subscription | Annual | Skilljar by Gainsight - Professional: 2 Academy sites, premium integrations, SSO for Admins |
| Subscription | Annual | Skilljar by Gainsight - Enterprise: 3 Academy sites, more premium integrations, sandbox organization |
| Subscription | Annual | Product Experience (PX) - quote-based subscription with Free Trial available |
| Subscription | Annual | Customer Communities - Professional: 3 admin seats, basic product suite, self-service support |
| Subscription | Annual | Customer Communities - Business: 5 admin seats, all CC products, CSM support |
| Subscription | Annual | Customer Communities - Enterprise: 10 admin seats, advanced/custom integrations, enterprise CSM support |
| Outcome Based/ Performance | Multi-year contract | AI-Native Services (Atlas AINS) - outcome-based managed retention |
Go-to-market motion6 records
Distribution channels6 records
Marketing channels10 records
Gainsight product offering
Product offeringCore offering
Gainsight builds and sells a unified customer success platform that helps B2B companies retain customers, drive expansion, and scale post-sales operations. The platform combines Gainsight Customer Success (CS), Product Experience (PX), Customer Communities, Skilljar LMS, Staircase AI conversational intelligence, and Atlas AI agents under a single Customer OS with Model Context Protocol (MCP)-based extensibility. Its product offerings are sold as tiered SaaS subscriptions plus an outcome-based managed service (Atlas AI-Native Services / Retention-as-a-Service).
Product overview
Gainsight is a customer success and product experience software company offering a unified Gainsight Customer Platform that brings together multiple acquired and organically built products. The platform centers on Gainsight Customer Success (CS) for retention, expansion, and efficiency, complemented by Gainsight Product Experience (PX) for in-app engagement and product analytics. Through acquisitions, Gainsight has assembled a portfolio including Staircase AI (conversational customer intelligence, acquired Aug 2024), Skilljar (LMS for customer education, acquired Apr 2025), Customer Communities / Northpass / ModerateKit (branded online community software), and Erica Kuhl Consulting. The company layers Atlas AI Agents (autonomous agents for CS workflows) and Gainsight Agent Studio (powered by Claude) on top of the platform, with Model Context Protocol (MCP) integrations tying the data into external AI tools. In May 2026, Gainsight evolved Atlas into Atlas AI-Native Services (AINS), offering three paths: pre-built agents, custom-built agents, and Gainsight running the retention motion end-to-end.
Differentiator
Problem solved
Functional benefit
Brands
- Staircase AI: AI-powered customer intelligence platform that analyzes customer conversations to surface churn risk, expansion momentum, and stakeholder disengagement.
- Skilljar by Gainsight
- Gainsight Customer Success
- Gainsight Product Experience (PX)
- Gainsight Customer Communities (CC)
- Gainsight Atlas
Products and services
- Gainsight Customer Success (CS) The leading customer success platform providing visibility, insights, automation, and AI to retain customers, drive expansion, and scale CS operations. Includes Customer 360, Playbooks, Success Plans, Dashboards, Health Scorecards, Surveys, Digital Journeys, Renewal and Expansion Forecasting, and Organizational Mapping. Available in Essentials and Enterprise tiers.
- Gainsight Product Experience (PX) Digital product experience platform providing advanced product analytics, native omni-channel engagement (in-app guides, onboarding checklists, email campaigns), closed-loop feedback (in-app surveys, CES/CSAT/NPS), and real-time data with sub-second freshness. Supports Web, Mobile, and Desktop runtimes including Native iOS, Android, ReactNative, and Windows-desktop with native C# and Java SDKs.
- Staircase AI by Gainsight Real-time, AI-powered customer intelligence platform that analyzes every customer conversation (chat, email, support tickets, meetings) to surface churn risk, expansion momentum, sentiment shifts, and stakeholder disengagement before they appear in CRM fields. ISO 27001 and ISO 42001 certified with EU data center options, automatic PII anonymization, and role-based access controls.
- Skilljar by Gainsight Customer education and learning management platform that turns learning into retention and revenue through branded academies, on-demand courses, live instructor-led training, certifications, and ecommerce. Integrates natively with Gainsight Customer Communities and supports connections to Claude Code and ChatGPT for course building via natural language. Plans: Essentials, Professional, and Enterprise.
- Gainsight Customer Communities (CC) Branded customer community software that promotes self-service support, surfaces product insights, and helps customers adopt products. Includes Knowledge Base, Groups, Product Updates, AI Answers, AI Translations, Moderation AI Agent, WYSIWYG editor for customization, and a CC MCP Server. SOC 2, HIPAA, and GDPR compliant. Natively integrates with Skilljar, CRM, Gainsight CS, Zendesk, and Jira. Plans: Professional, Business, and Enterprise.
- Gainsight CE (formerly Northpass) Customer education platform originally acquired as Northpass in July 2023. Now positioned as Gainsight CE within the broader customer education portfolio alongside Skilljar. Login at app.northpass.com.
- Atlas AI-Native Services (AINS) Atlas is Gainsight's AI agent platform for retention. Atlas AI-Native Services (AINS) is the software-plus-services offering where Gainsight's AI agents and renewal specialists own the retention outcome end-to-end for long-tail accounts, with outcome-based pricing tied to GRR improvement. Built on 15 years of CS institutional knowledge with cited 86% autonomy rates in production.
- Gainsight Agent Studio Workspace for building, automating, and acting on customer success workflows powered by Claude (Anthropic). Enables teams to build custom agents on a system designed for CS, with permissions, governance, and data baked in. Pre-built agents plus customizable agent creation via MCP/CLI.
- Developer Studio for Customer Communities AI-native customization toolkit for Gainsight Customer Communities that allows community managers to build custom widgets using natural language 'vibe coding' without traditional development. Cognite cited as an early adopter reporting higher course enrollments, stronger community engagement, and more self-service case deflection.
Companies that use Gainsight
Customer profileNamed customers83 records
Segments8 records
Ideal customer profiles4 records
Gainsight technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration35 records
AI capability13 records
Feature8 records
Gainsight partnerships and signals
Strategic signalPartnerships
47 partnerships are on record, tiered flagship and core.
- SalesforceflagshipStrategic partnership with Salesforce to deeply integrate Gainsight data (including expansion signals) directly into Salesforce and participate in the Salesforce Agentforce MCP beta. As part of the Agentic Stack launch, this deep integration is positioned as a flagship GTM alliance. Salesforce previously hosted Gainsight on AppExchange (now removed following the November 2025 OAuth breach, with Salesforce revoking all active and refresh tokens tied to Gainsight apps).
- Claude (Anthropic)flagshipPowers Gainsight Agent Studio and the Atlas AI agent stack (announced 2026-05-21 with Developer Studio launch, and 2026-05-28 with Agentic Stack launch). Skilljar is also connected to Claude Code/ChatGPT for AI-driven course building.
- GleancoreNative integration combining Gainsight's customer health, risk, sentiment, and lifecycle signals with Glean's Work AI platform, providing revenue teams a unified, permission-aware view of customers. Generally available as of May 5, 2026; enables 360° account views, reduced meeting prep, earlier risk detection, and Sales-CS alignment.
- ModerateKit (acquired)coreAcquired April 30, 2025 alongside Erica Kuhl Consulting to accelerate the future of customer communities, learning, and in-app experiences.
- Erica Kuhl Consulting (acquired)coreAcquired April 30, 2025 alongside ModerateKit; founder Erica Kuhl appointed EVP and GM to lead customer community, learning, and in-app-experience platform.
- Skilljar (acquired)flagshipAcquisition of Skilljar, a Learning Management Software provider, announced April 2, 2025 to enhance customer education and integrate AI-driven personalized learning solutions; now positioned as "Skilljar by Gainsight" with deep native integration into Customer Communities.
- SAPflagshipStrategic partnership integrating Gainsight CS with SAP Sales Cloud to transform how businesses drive retention and growth within the SAP ecosystem. Marketed as "Gainsight CS for SAP Sales Cloud" on the Gainsight platform. Also cited in the 2024 Gartner MQ Leader announcement as evidence of platform expansion.
- Staircase AI (acquired)flagshipStrategic acquisition announced August 8, 2024 to strengthen AI-powered customer success solutions; now integrated as a flagship Staircase AI product offering conversational/intelligence capabilities.
- Northpass (acquired)coreAcquisition of Northpass, a customer education platform based in New Jersey, completed July 11, 2023, to expand product offerings and reinforce position in the customer success market. Now rebranded as Gainsight CE (login at app.northpass.com).
- SlackcoreMarketplace integration for Product Experience (PX) that automates Slack notifications for Gainsight PX feedback, surveys, user tracking, and engagement management. Featured in customer demonstration of AI agents that surface risk alerts directly in Slack channels.
- Salesforce (Marketplace integration)coreMarketplace listing for SAP Sales Cloud (powered by Salesforce) that streamlines selling processes with AI-based recommendations; categorized under CRM, Customer Engagement, Customer Intelligence, and Data Management. Salesforce AppExchange integration was disabled after the November 2025 OAuth breach.
- ZendeskcoreMarketplace integration that pulls Zendesk tickets, organizations, users, and brands into Gainsight. Zendesk also disabled related customer success connectors following the November 2025 breach incident.
- ServiceNowcoreMarketplace integration to see the full picture of Customer Success with ServiceNow data in Gainsight (Support & Ticketing category).
- SnowflakecoreMarketplace integration that syncs data from selected Snowflake views and tables into destination tables in Gainsight for advanced data analytics use cases.
- BigQuerycoreMarketplace integration that stores datasets in Google BigQuery and integrates them into Gainsight for analytics and data management.
- MixpanelcoreMarketplace integration that analyzes usage data stored in Gainsight to design a better product; both standalone and Customer Communities (Mixpanel-CC) variants available.
- IntercomcoreMarketplace integration that syncs Conversations, Company, and Contacts from Intercom into Gainsight (Data Management, Support & Ticketing categories).
- JiracoreMarketplace integration that syncs data from Jira objects (Incidents and Projects) into Gainsight to generate strategic reports.
- ZuoracoreMarketplace integration that leverages Zuora records and invoices to build in-depth insights based on customer information, supporting subscription/billing data flows.
- SegmentcoreMarketplace integration that captures customer usage data from the website and transmits it to Gainsight.
- Google AnalyticscoreMarketplace integration that tracks and measures community and product performance in Google Analytics (both standalone and Customer Communities variants).
- FivetrancoreMarketplace integration that creates a single source of truth and unlocks valuable customer insights from Gainsight for the whole organization (Analytics & Monitoring, Data Management).
- GongcoreMarketplace integration that automatically logs Gong meetings and their critical details into Gainsight; Gong also disabled related customer success connectors following the November 2025 breach.
- HubSpotcoreReferenced as disabling related customer success connectors following the November 2025 Salesforce-Gainsight breach (alongside Zendesk and Gong.io).
- ZapiercoreMarketplace integration that triggers workflows between Digital Hub and 5,000+ apps with ready-to-use Zap templates (Productivity category).
- ChampioncoreMarketplace integration (Customer Communities) that pushes real-time community activity from Gainsight Community into Champion (posts, replies, likes, ranks, badges, moderator status) and pushes advocate and customer reference data back into Gainsight for CS, Marketing, and Revenue teams.
- 3sidescoreLeading community consultancy in the Gainsight Marketplace with hands-on experience building and running communities for large enterprises and scale-ups.
- Grazitti InteractivecoreService partner with a team of 40+ certified consultants helping businesses get the most out of their Gainsight investment by bringing together strategy, design, and technology.
- Gainsight Professional ServicescoreInternal professional services offering to set customers from Day 1 on a path to realize continuous ROI with Gainsight.
- Adobe (Customer Community customer)coreAdobe's customer communities (Adobe Express, Premiere, Illustrator) are powered by Gainsight Customer Communities software, a long-running white-label/embedded relationship.
- Airtable (Customer Community customer)coreAirtable Community homepage is powered by Gainsight CC, with custom sections (Get Started, Ask the Community, Builders Board, User Groups, Events).
- Freshworks (Customer Community customer)coreFreshworks Community homepage is powered by Gainsight CC.
- Zapier (Customer Community customer)coreZapier Customer Community homepage is powered by Gainsight CC.
- Zoom (Customer Community customer)coreZoom Community homepage is powered by Gainsight CC.
- Figma (Customer Community customer)coreFigma Forum homepage is powered by Gainsight CC.
- Klaviyo (Customer Community customer)coreKlaviyo Customer Community powered by Gainsight CC.
- Personio (Customer Community customer)corePersonio Voyager Customer Community powered by Gainsight CC.
- Sonos (Customer Community customer)coreSonos Community powered by Gainsight CC, used to fine-tune online community and build a resonant customer experience.
- Strava (Customer Community customer)coreStrava Customer Community powered by Gainsight CC.
- Google (Customer Community customer)flagshipGoogle Customer Community powered by Gainsight CC.
- Android (Customer Community customer)coreAndroid Customer Community powered by Gainsight CC.
- Fortinet (Customer Community customer)coreFortinet Customer Community powered by Gainsight CC.
- OneStream (Customer Community customer)coreOneStream Customer Community powered by Gainsight CC.
- ShipStation (Customer Community customer)coreShipStation Community powered by Gainsight CC.
- SAP LeanIX (Customer Community customer)coreSAP LeanIX customer community powered by Gainsight CC, integrated with CRM to automate CSQLs.
- Jamf (Customer Community customer)coreJamf Community powered by Gainsight CC; combined Customer Success + Customer Education with Skilljar.
- Unqork (Customer Community customer)coreUnqork Customer Community powered by Gainsight CC, used to scale community crowdsourcing.
Scale indicators13 records
Recent moves7 records
Expansion highlights6 records
Gainsight competitors and assessment
Company assessmentDirect peers
- ChurnZero: Direct customer success platform competitor offering customer health scoring, renewal forecasting, and in-app engagement — closely comparable to Gainsight CS in core functionality and target CSM buyer.
- Totango: Direct customer success platform competitor with successBLOC composable approach and customer health tools — competes head-to-head with Gainsight CS for mid-market and enterprise CS teams.
- Catalyst (by Productive): Customer success software focused on health scoring, playbooks, and customer journeys — directly competes with Gainsight CS in the SMB and mid-market segment.
- Vitally: Customer success platform for B2B SaaS offering health scores, playbooks, NPS, and customer 360 — directly comparable to Gainsight CS for SaaS CS teams.
- Planhat: Customer success platform with modular data, health, and playbook modules — a direct peer in the enterprise CS platform category where Gainsight competes.
- Pendo: Product experience and analytics platform with in-app guides, NPS, and product analytics — directly overlaps with Gainsight PX and competes for the same product-led growth buyer.
- Amplitude: Product analytics platform with behavioral cohorts, funnels, and engagement — competes with Gainsight PX for product analytics budget in B2B SaaS.
- Mixpanel: Product analytics platform integrated with Gainsight's marketplace — also a competitor for product analytics and user behavior insight use cases alongside Gainsight PX.
- Higher Logic: Customer community and engagement platform serving associations and B2B SaaS — directly comparable to Gainsight Customer Communities for branded community and member engagement use cases.
Broad incumbents
- Salesforce: Largest CRM and customer engagement platform with Agentforce, Sales Cloud, and Service Cloud — a broad incumbent whose Agentforce and ecosystem overlap with Gainsight's post-sales platform and that controls a key distribution channel (AppExchange).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Gainsight social profiles
Digital presenceGainsight compliance and trust
Trust signalCompliance5 records
Gainsight financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gainsight leadership team
Management profileNumber of profiles
Profiles7 records
Gainsight subsidiaries and ownership
Company hierarchySubsidiaries5 records
Gainsight funding detail
Funding detailFunding overview
Funding rounds6 records
Investors13 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gainsight M&A and investment
M&A and investmentM&A8 records
Investments2 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gainsight
What does Gainsight do?
Gainsight builds and sells a unified customer success platform that helps B2B companies retain customers, drive expansion, and scale post-sales operations. The platform combines Gainsight Customer Success (CS), Product Experience (PX), Customer Communities, Skilljar LMS, Staircase AI conversational intelligence, and Atlas AI agents under a single Customer OS with Model Context Protocol (MCP)-based extensibility. Its product offerings are sold as tiered SaaS subscriptions plus an outcome-based managed service (Atlas AI-Native Services / Retention-as-a-Service).
Is Gainsight a public or private company?
Gainsight is a private company. It is classified as private equity controlled and is currently operating.
When was Gainsight founded?
Gainsight was founded in 2009. It employs 1,001 to 5,000 people.
Where is Gainsight based?
Gainsight is headquartered in San Francisco, United States, in the North America region.
How does Gainsight make money?
Eight revenue lines are on record. Gainsight Customer Success subscriptions are the primary driver. The others are skilljar LMS subscriptions, product Experience (PX) subscription, customer Communities subscription, AI-Native Services (Atlas AINS) — managed retention outcomes, retention-as-a-Service (RaaS), customer education monetization (Skilljar) and marketplace partner revenue (implied).
Who are Gainsight's main competitors?
Direct peers on record are ChurnZero, Totango, Catalyst (by Productive), Vitally, Planhat, Pendo, Amplitude, Mixpanel and Higher Logic. Salesforce is listed as a broad incumbent.
Does Gainsight have an API?
Yes. Gainsight offers a public-facing API & Developer Documentation portal covering its Customer Success (CS) and Staircase AI platforms, as well as Gainsight PX. The platform supports Model Context Protocol (MCP) across CS and Staircase AI, enabling customer success teams to build AI-driven retention workflows with real-time data analysis, workflow customization, and direct action in customer management. Gainsight also expanded CLI access and introduced a PX MCP Server that lets users query product experience data via natural language, plus a Customer Communities MCP Server to query data, surface insights, and manage the community from within AI workflows. Skilljar supports connections to tools like Claude Code and ChatGPT for building courses, managing enrollments, and organizing learner groups through natural language. Developer documentation is at support.gainsight.com/gainsight_nxt/API_and_Developer_Docs.
What industry is Gainsight in?
Gainsight's product category is Customer Success Management Software. Its primary akta.pro industry code is BPAFAFAH, Loyalty, Rewards & Retention Platforms, with a secondary code of EDABABAG, Customer Success (Adoption, Retention & Expansion). Its NAICS code is 541512 and its SIC code is 7372.