Usermind
- Company typePrivate
- Founded2013
- HeadquartersSeattle, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Usermind firmographics
Firmographics- Name
- Usermind
- Website
- https://usermind.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Usermind industry classification
Industry- Product category
- Customer Experience Platform
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Journey Orchestration & Campaign Management (BPAFAFAF)
- akta.pro secondary industries
- Customer Success & Account Management CRM (HDAEAFAD), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where Usermind is headquartered
LocationHeadquarters
- HQ city
- Seattle
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Usermind business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Annual subscription-based access to the Qualtrics XM platform. Pricing is quote-based and customized based on organization size, modules selected, and usage volume. The platform offers multiple modules including market research, customer experience, and employee experience.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise tier with full platform access |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
Usermind product offering
Product offeringCore offering
Usermind's customer experience platform optimizes real-time customer interactions to improve business outcomes. The company sells software that enables organizations to orchestrate and act on customer experience signals across touchpoints in real time.
Product overview
The source data provided does not contain information about Usermind. The extracted content describes Qualtrics XM, a cloud-based experience management platform that unifies customer experience (CX), employee experience (EX), and market research capabilities. The platform features AI-powered tools including Experience Agents, synthetic audiences, and automated analytics to help organizations capture feedback, derive insights, and drive action at scale across retail, travel, healthcare, and financial services industries.
Differentiator
Problem solved
Functional benefit
Products and services
- Usermind Customer Experience Platform Software platform that optimizes real-time customer interactions to improve business outcomes for organizations. The platform targets business customers seeking to coordinate and act on customer experience signals across touchpoints in real time.
Quantifiable outcome
- 30% increase in likelihood to recommend for Shake Shack
- +4 more outcomes
Companies that use Usermind
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles1 record
Usermind technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature4 records
Usermind partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Security and Compliance PartnerscoreQualtrics maintains partnerships with security and compliance frameworks, tested against toughest standards. Global enterprises, healthcare systems, and governments rely on Qualtrics for security compliance. The platform demonstrates trust through security testing and certification against rigorous standards.
Scale indicators4 records
Recent moves6 records
Expansion highlights3 records
Usermind competitors and assessment
Company assessmentBroad incumbents
- Qualtrics: Qualtrics is the leading experience management platform, offering customer experience, employee experience, and market research capabilities. It competes directly with Usermind's customer experience orchestration focus but operates at significantly greater scale across multiple XM categories.
- Salesforce: Salesforce's Customer 360 and Service Cloud provide enterprise customer journey orchestration, journey analytics, and CRM capabilities. Comparable in serving enterprise CX use cases, but as part of a much broader CRM/Platform portfolio rather than a focused CX orchestration niche.
- Adobe Experience Cloud: Adobe Experience Cloud includes Adobe Real-Time CDP, Journey Optimizer, and Customer Journey Analytics that overlap directly with Usermind's customer journey orchestration value proposition, targeting large enterprise marketing and CX teams.
- Zendesk: Zendesk provides customer service and engagement software including journey orchestration, analytics, and CX operations capabilities. Comparable to Usermind in customer experience operational tooling, but as part of a broader customer service platform.
- HubSpot Service Hub: HubSpot's Service Hub provides customer feedback, ticketing, and CX automation tools as part of its broader CRM platform. Comparable in targeting CX use cases, particularly for mid-market, though as a module within a broader CRM suite.
Direct peers
- Medallia: Medallia is an experience management platform focused on capturing customer and employee signals and orchestrating actions across the enterprise. It is a direct comparable to Usermind's customer experience orchestration platform, serving similar enterprise buyers.
- Gainsight: Gainsight is a customer success platform that helps SaaS companies manage renewals, expansion, and customer health. It overlaps with Usermind's customer journey and account management focus, particularly for B2B SaaS customers.
- Totango: Totango is a customer success and customer experience platform providing health scoring, journey orchestration, and segmentation. It is directly comparable to Usermind in targeting SaaS and subscription businesses with CX operational tooling.
- Khoros: Khoros provides digital customer engagement and journey orchestration software for enterprises. It is comparable to Usermind in focusing on real-time, cross-channel customer interaction management for large brands.
Emerging players
- ChurnZero: ChurnZero is a customer success platform focused on reducing churn through real-time customer signals and automated workflows. Comparable in real-time interaction optimization, though typically serving mid-market customers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Usermind social profiles
Digital presenceUsermind financial estimates
Financial estimateRevenue estimate
Valuation estimate
Usermind leadership team
Management profileNumber of profiles
Profiles3 records
Usermind funding detail
Funding detailFunding overview
Funding rounds6 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Usermind M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Usermind
What does Usermind do?
Usermind's customer experience platform optimizes real-time customer interactions to improve business outcomes. The company sells software that enables organizations to orchestrate and act on customer experience signals across touchpoints in real time.
When was Usermind founded?
Usermind was founded in 2013. It employs 11 to 50 people.
Where is Usermind based?
Usermind is headquartered in Seattle, United States, in the North America region.
How does Usermind make money?
One revenue line is on record: saaS Platform Subscription.
Who are Usermind's main competitors?
Broad incumbents on record are Qualtrics, Salesforce, Adobe Experience Cloud, Zendesk and HubSpot Service Hub. Direct peers are Medallia, Gainsight, Totango and Khoros. ChurnZero is listed as an emerging player.
Does Usermind have an API?
No public API is recorded for Usermind.
What industry is Usermind in?
Usermind's product category is Customer Experience Platform. Its primary akta.pro industry code is BPAFAFAF, Customer Journey Orchestration & Campaign Management, with a secondary code of HDAEAFAD, Customer Success & Account Management CRM. Its NAICS code is 5132 and its SIC code is 7372.