Outbound AI
- Company typePrivate
- Founded2021
- HeadquartersSeattle, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Outbound AI firmographics
Firmographics- Name
- Outbound AI
- Legal name
- Outbound AI, Inc.
- Website
- https://outbound.ai
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Outbound AI industry classification
Industry- Product category
- Healthcare Revenue Cycle Automation Software
- NAICS
- Software Publishers (5132), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Outbound AI is headquartered
LocationHeadquarters
- HQ city
- Seattle
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Outbound AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription - Claims Work Console: Cloud-based SaaS solution powered by Conversation AI Cloud for automating phone-based billing work. Provided as a subscription service to physician practices and medical billing companies. Includes out-of-the-box AI-powered tools and rapid-training service.
- Enterprise Conversational AI Solutions: Custom AI solutions built for healthcare enterprises that augment human talent with AI assistance. Engaged to design and operationalize customer-defined solutions that scale.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Claims Work Console for Physician Billing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Outbound AI product offering
Product offeringCore offering
Outbound AI builds and sells the Conversation AI Cloud, an enterprise conversational AI platform for healthcare that deploys AI agents to automate phone-based administrative work across the revenue cycle, including claims follow-up, payer calls, and billing operations. Its flagship sellable product is the Claims Work Console, a SaaS solution for physician practices and medical billing companies, and it also offers custom AI solutions for healthcare enterprises and an extensible platform for healthcare solution partners.
Product overview
Outbound AI is a healthcare technology company offering the Conversation AI Cloud as its core enterprise platform, which powers a portfolio of AI agents designed to automate phone-based administrative work across the revenue cycle. The platform includes specialized solutions including Claims Work Console (a SaaS product for physician billing), and tailored offerings for Healthcare Enterprises and Healthcare Partners. The architecture combines intelligent human-agent teaming software with a portfolio of AI agents and a multimodal communications stack supporting voice, text, and chat, all powered by a real-time inference engine with patent-pending Poly-ASR/NLU technology. Solutions are purpose-built for healthcare and integrate into existing systems to streamline claims processing, payer interactions, and revenue cycle management.
Differentiator
Problem solved
Functional benefit
Products and services
- Conversation AI Cloud Enterprise-class conversational AI platform purpose-built for healthcare that combines a portfolio of AI agents, human-agent teaming software, and an integrated multimodal communications stack (voice, text, chat) to automate phone-based administrative work across the revenue cycle. Sold to healthcare organizations and solution partners as the underlying platform.
- Claims Work Console Cloud-based SaaS solution for physician practices and medical billing companies that automates phone-based billing work, augments billing staff, and processes claims with major commercial and Medicare Advantage health plans. Includes out-of-the-box AI tools and a rapid-training service for payer-specific workflows.
- AI Agents Portfolio Portfolio of healthcare-specific AI agents that perform back-office administrative tasks across revenue cycle applications, including claims follow-up and payer interactions. Agents operate at 4-5x the pace of human partners and serve as workforce multipliers that augment existing staff.
- Outbound AI for Healthcare Enterprises Customizable AI and conversational AI solution package for healthcare enterprises that scales across the organization, extends and integrates with systems of record, and de-duplicates cross-departmental work streams. Targeted at large hospital systems, health systems, and ACOs.
- Outbound AI for Healthcare Partners Platform offering for healthcare solution providers and partners, providing conversational AI expertise, an extensible platform with custom connectors and APIs, conversational analytics, and the ability to operationalize conversational AI in any cloud environment. Enables partners to build or enhance AI-powered solutions for their healthcare customers.
- Outbound AI for Physician Practices Solution package targeting physician practices that automates phone-based billing work, augments billing staff, streamlines claims processes, and accelerates time to payment. Operationalizes the Claims Work Console and AI agents for medical practice billing teams.
Quantifiable outcome
- AI agents operate at 4-5x the pace of human partners at a fraction of the cost
- +1 more outcomes
Companies that use Outbound AI
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles1 record
Outbound AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature6 records
Outbound AI partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered flagship and core.
- Microsoft for Startups Pegasus ProgramflagshipSelected to participate in Microsoft's invite-only Pegasus Program for startups with demonstrated product-market fit. Partnership enables direct collaboration with Microsoft on enterprise healthcare market digital transformation, opening doors to new customers and scaling AI technology.
- TegriacoreStrategic partnership where Tegria integrates Outbound AI's PayerVA Console into their revenue cycle operations. Tegria CEO Lincoln Popp stated the partnership aligns with their goal of bringing distinctive technology to healthcare revenue cycle operations.
Scale indicators2 records
Recent moves6 records
Outbound AI competitors and assessment
Company assessmentDirect peers
- Hyro AI: Hyro is a conversational AI platform purpose-built for healthcare, offering voice and chat assistants that automate patient interactions, scheduling, and administrative workflows. It is the most direct competitor to Outbound AI in healthcare-specific conversational AI for administrative automation.
- Suki AI: Suki builds an AI voice assistant for clinicians that automates medical documentation and administrative tasks. It targets a similar healthcare workforce pain point (administrative burden) with a voice-first AI agent approach, making it a strong comparable.
- Abridge: Abridge provides AI-powered medical conversation and documentation technology for clinicians, with capabilities that extend to revenue cycle and coding workflows. It competes in healthcare conversational AI with a similar ASR + LLM stack.
- AKASA: AKASA applies AI to healthcare revenue cycle management, automating tasks like claims processing, prior authorization, and billing workflows. It directly overlaps Outbound AI's revenue cycle automation positioning.
- Notable: Notable provides intelligent automation for healthcare, using AI agents to handle administrative, clinical, and financial workflows including billing and revenue cycle tasks. It is a direct competitor in healthcare workflow automation.
Emerging players
- Corti: Corti builds conversational AI for healthcare with focus on real-time clinical decision support and patient interactions. It overlaps with Outbound AI in healthcare-specific ASR/NLU but focuses more on clinical versus administrative workflows.
- Augmedix: Augmedix provides AI-powered medical documentation and ambient scribing solutions, now leveraging generative AI and NLP. It is an emerging player in healthcare conversational AI with partial overlap on administrative automation.
- Olive AI: Olive AI builds an AI workforce for healthcare, automating revenue cycle and administrative workflows. It was a healthcare AI leader but has retrenched; its historical product set overlaps directly with Outbound AI's revenue cycle focus.
Broad incumbents
- Waystar: Waystar is a large, established revenue cycle management platform serving hospitals and health systems. It overlaps with Outbound AI in healthcare revenue cycle workflows but addresses them through a broader software platform rather than conversational AI agents.
- Microsoft (Nuance DAX): Microsoft's Nuance DAX Copilot and healthcare cloud offerings provide ambient clinical intelligence and conversational AI capabilities at scale. As Outbound AI's distribution partner, Microsoft is also a broad incumbent whose healthcare AI features could compete with Outbound AI's narrower focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key highlights7 records
Customer concentration
Outbound AI social profiles
Digital presenceOutbound AI compliance and trust
Trust signalCompliance2 records
Outbound AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Outbound AI leadership team
Management profileNumber of profiles
Profiles4 records
Outbound AI funding detail
Funding detailFunding overview
Funding rounds2 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Outbound AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Outbound AI
What does Outbound AI do?
Outbound AI builds and sells the Conversation AI Cloud, an enterprise conversational AI platform for healthcare that deploys AI agents to automate phone-based administrative work across the revenue cycle, including claims follow-up, payer calls, and billing operations. Its flagship sellable product is the Claims Work Console, a SaaS solution for physician practices and medical billing companies, and it also offers custom AI solutions for healthcare enterprises and an extensible platform for healthcare solution partners.
Is Outbound AI a public or private company?
Outbound AI is a private company. It is classified as venture growth investor backed and is currently operating.
When was Outbound AI founded?
Outbound AI was founded in 2021. It employs 11 to 50 people.
Where is Outbound AI based?
Outbound AI is headquartered in Seattle, United States, in the North America region.
How does Outbound AI make money?
Two revenue lines are on record. SaaS Subscription - Claims Work Console is the primary driver. The others are enterprise Conversational AI Solutions.
Who are Outbound AI's main competitors?
Direct peers on record are Hyro AI, Suki AI, Abridge, AKASA and Notable. Emerging players are Corti, Augmedix and Olive AI. Broad incumbents are Waystar and Microsoft (Nuance DAX).
Does Outbound AI have an API?
Yes. Outbound AI provides a compliance-based REST API and custom connectors that enable integration with various systems. Their platform includes 'custom connectors and APIs' that support integration into any environment, allowing healthcare enterprises to extend and integrate with systems of record.
What industry is Outbound AI in?
Outbound AI's product category is Healthcare Revenue Cycle Automation Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent). Its NAICS code is 5132 and its SIC code is 7372.