Hyro
Hyro is a New York-based healthcare AI company that provides omnichannel conversational AI agents to automate patient scheduling, prescription refills, and call center workflows for health systems, payers, FQHCs, and children's hospitals across the US.
- Company typePrivate
- Founded2018
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Hyro does
Hyro is a New York-based, healthcare-focused conversational AI company founded in 2018 by Cornell Tech graduates that builds omnichannel AI agents for hospitals, health systems, payers, FQHCs, and children's hospitals. Its core product is a Responsible AI Agent Platform — voice (60% of revenue), chat, SMS, and mobile agents that autonomously resolve over 85% of repetitive patient interactions including appointment scheduling, prescription refills, IT help desk, FAQ resolution, and physician search. The underlying technology combines a proprietary Adaptive NLU engine (computational linguistics, knowledge graphs, declarative modeling) with a hybrid large/small language model architecture and a closed-loop GPT integration for its Spot search product, deployed against deep EHR (Epic, Oracle Cerner, Athenahealth, eClinicalWorks, Meditech), CCaaS (Five9, Cisco, Genesys, NICE, Avaya, Twilio, Amazon Connect), and CRM (Salesforce, Zendesk) integrations.
Hyro monetizes through enterprise quote-based subscription contracts with usage-based components tied to automation volumes and outcomes, citing demonstrated ROI of 5.5x average within 6 months and 8.8x at Inova Health. The company has raised approximately $95M across five disclosed funding rounds, led most recently by a $45M strategic growth round in October 2025 from Healthier Capital, with strategic investments from Bon Secours Mercy Health (a customer), ServiceNow Ventures, Norwest, and Define Ventures. As of 2026, Hyro reported deployment across more than 50 US health systems serving 30M+ patients, with marquee customers including Sutter Health (~3.5M patients), Intermountain Health, Tampa General Hospital, Inova Health, Prisma Health, Baptist Health, and Hackensack Meridian Health. The platform is HIPAA-, SOC 2 Type II-, GDPR-, and CCPA-compliant and is expanding its product surface into Care Intelligence analytics and Proactive Px outbound campaigns (including ARMR Outreach for ACA/Medicaid coverage protection following OBBBA 2025).
Hyro firmographics
Firmographics- Name
- Hyro
- Legal name
- Hyro
- Website
- https://www.hyro.ai
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Hyro is a New York-based healthcare AI company that provides omnichannel conversational AI agents to automate patient scheduling, prescription refills, and call center workflows for health systems, payers, FQHCs, and children's hospitals across the US.
- Ownership category
- akta.pro rank
Hyro industry classification
Industry- Product category
- Healthcare Conversational AI Platform
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF), HR Service Delivery, Case Management & Employee Self-Service (BPACAPAL)
Keywords
Where Hyro is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Hyro business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Healthcare AI Agent Platform Subscription: Subscription-based pricing model for access to AI agent platform, automation capabilities, and integrations. Revenue based on health system scale, automation volumes, and channel deployment. Enterprise contracts with demonstrated 300% average ROI after 6 months.
- Usage-based AI Automation: Value-based pricing tied to automation outcomes including call deflection rates (60-85%), resolution rates, and cost savings achieved. Contracts demonstrate measurable ROI including 8.8x ROI, $1M+ annual savings, and 300K+ automated interactions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise healthcare platform with quote-based pricing |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels9 records
Hyro product offering
Product offeringCore offering
Hyro provides an enterprise Responsible AI Agent Platform that autonomously handles patient interactions across voice, chat, SMS, and messaging channels for healthcare providers. The platform uses a proprietary intent-less NLU engine to resolve over 85% of repetitive tasks (scheduling, prescription refills, FAQ, IT help desk) without human intervention, and offers omnichannel AI agents, call center automation, a Care Intelligence analytics layer, and proactive outreach campaigns.
Product overview
Hyro is an enterprise Responsible AI Agent Platform for healthcare that offers a modular, omnichannel portfolio built around a core AI agent engine and a suite of channel-specific and function-specific products. The platform is organized around four main product pillars: (1) AI Agents — omnichannel voice and chat agents that autonomously resolve over 85% of repetitive patient tasks; (2) Call Center Automation — AI-powered deflection and routing for healthcare contact centers; (3) Care Intelligence — an analytics and intelligence layer that turns conversation data into operational, patient, and AI performance insights; and (4) Proactive Px — outbound AI campaign automation for appointment reminders, care gaps, and coverage renewal. These core pillars are complemented by a library of pre-built AI agent skills (Scheduling Management, Rx Management, IT Help Desk, FAQ Resolution, Physician Search, Spot GPT-powered Search, Smart Routing) that plug into healthcare organizations' existing EHRs (notably Epic via AppOrchard), CRMs (Salesforce), and telephony platforms (Cisco, Five9, Genesys, NICE, Avaya, Twilio). The architecture is designed for 3-day deployment with no training data required, using Hyro's proprietary intent-less NLU engine that maps organizational knowledge to a Knowledge Graph rather than relying on predefined conversational flows.
Differentiator
Problem solved
Functional benefit
Brands
- Proactive Px™: Scalable outbound campaigns to engage patients and drive revenue through automated patient reminders and outreach.
- Spot™
- Care Intelligence
- ARMR™ Outreach
Products and services
- AI Agents (Omnichannel)
Quantifiable outcome
- 85% automation rate for repetitive tasks across call centers, websites, mobile apps, and SMS
- +9 more outcomes
Companies that use Hyro
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles4 records
Hyro technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability11 records
Feature6 records
Hyro partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and strategic.
- Five9coreHyro partnered with Five9 joining its AI Agent Connect program as the first and only healthcare-specific accredited vendor. The collaboration integrates Hyro's healthcare-native AI agents with Five9's Intelligent Cloud Contact Center, enabling health systems to automate complex patient interactions while reducing standard integration time from two weeks to as little as one hour. Five9 customers including Intermountain Health, Baptist Health, and Hackensack Meridian Health benefit from faster deployment of HIPAA-compliant voice solutions.
- WebMD IgnitestrategicStrategic partnership to enhance patient engagement through AI-driven, clinically aligned care journeys. The partnership integrates WebMD Ignite's clinical content and decision logic into Hyro's healthcare AI platform to improve symptom understanding, triage, and care navigation.
- EpiccoreDeep integration with Epic EMR for patient scheduling, MyChart troubleshooting, prescription support, and secure patient identification. Available on Epic AppOrchard marketplace.
- SalesforcecoreBi-directional sync with Salesforce CRM for patient data, automated lead/contact creation, and Salesforce Chat integration. Available on Salesforce AppExchange.
- CiscocoreIntegration with Cisco telephony and contact center infrastructure (UCM, UCCX, PCCE, UCCE, Finesse) for conversational routing, patient identification, and call deflection.
- GenesyscoreIntegration with Genesys Cloud CX for patient ID capture, streamlined call routing, and enriched call logs.
- NICEcoreIntegration with NICE telephony and contact center infrastructure using SIP/DID/PSTN/VXML compatibility and CXone Expert for advanced call handling.
- Oracle CernercoreIntegration with Oracle Cerner for real-time access to patient data and enhanced personalization in engagement journeys.
- Kyruus HealthstrategicIntegration with KyruusOne for provider search, match, and scheduling solutions using healthcare's #1 clinical taxonomy.
- InfermedicastrategicIntegration combining Hyro's conversational AI with Infermedica's symptom checker for personalized health assessments.
- TwiliocoreIntegration with Twilio's Cloud Communications Suite including Twilio Flex, SMS solution, and voice/telephony solutions for call centers.
Scale indicators8 records
Recent moves6 records
Expansion highlights7 records
Hyro competitors and assessment
Company assessmentDirect peers
- Syllable: Syllable is a healthcare-specific conversational AI platform focused on automating patient interactions for health systems, including call center deflection, scheduling, and patient access — directly overlapping with Hyro's core offerings and customer base.
- Notable: Notable is a healthcare AI automation platform that uses AI agents to handle patient scheduling, outreach, registration, and other administrative workflows for U.S. health systems, competing head-to-head with Hyro in the patient access and call center automation category.
- Memora Health: Memora Health provides an AI-driven patient engagement platform that automates care journeys, follow-ups, and patient communications for healthcare providers, directly competing with Hyro's Care Intelligence and Proactive Px capabilities.
Broad incumbents
- Kore.ai: Kore.ai is an established enterprise conversational AI platform with a broad healthcare vertical offering (Kore.ai HealthAssist), competing with Hyro across voice and chat automation for large enterprises including health systems.
- Verint: Verint is a large customer engagement and contact center AI vendor serving healthcare and other regulated industries with conversational AI, workforce engagement, and analytics — overlapping with Hyro's call center automation and analytics offerings.
- Genesys: Genesys is a leading cloud contact center platform that increasingly bundles native conversational AI capabilities and integrates with healthcare providers; while a partner of Hyro, its expanding AI agent roadmap makes it a broad incumbent competitive threat.
- NICE: NICE is a major contact center and CX AI vendor serving healthcare organizations with CXone, conversational AI, and analytics capabilities, competing with Hyro for healthcare call center automation budgets.
- Microsoft (Nuance): Microsoft's Nuance division provides healthcare-specific conversational and ambient AI (DAX) deployed across large U.S. health systems, representing a powerful incumbent competitor with deep EHR partnerships and bundled Microsoft Cloud economics.
Emerging players
- PolyAI: PolyAI is a voice-first conversational AI company focused on automating customer service calls for enterprises including healthcare-adjacent verticals, representing a fast-emerging competitor in enterprise voice agents with overlapping technology.
- Avaamo: Avaamo is an enterprise conversational AI platform with vertical AI agents including healthcare-specific deployments, competing with Hyro in regulated industry voice and chat automation for large enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Hyro social profiles
Digital presenceHyro compliance and trust
Trust signalCompliance5 records
Hyro financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hyro leadership team
Management profileNumber of profiles
Profiles9 records
Hyro funding detail
Funding detailFunding overview
Funding rounds10 records
Investors24 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hyro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hyro
What does Hyro do?
Hyro provides an enterprise Responsible AI Agent Platform that autonomously handles patient interactions across voice, chat, SMS, and messaging channels for healthcare providers. The platform uses a proprietary intent-less NLU engine to resolve over 85% of repetitive tasks (scheduling, prescription refills, FAQ, IT help desk) without human intervention, and offers omnichannel AI agents, call center automation, a Care Intelligence analytics layer, and proactive outreach campaigns.
Is Hyro a public or private company?
Hyro is a private company. It is classified as venture growth investor backed and is currently operating.
When was Hyro founded?
Hyro was founded in 2018. It employs 101 to 250 people.
Where is Hyro based?
Hyro is headquartered in New York, United States, in the North America region.
How does Hyro make money?
Two revenue lines are on record. Healthcare AI Agent Platform Subscription is the primary driver. The others are usage-based AI Automation.
Who are Hyro's main competitors?
Direct peers on record are Syllable, Notable and Memora Health. Broad incumbents are Kore.ai, Verint, Genesys, NICE and Microsoft (Nuance). Emerging players are PolyAI and Avaamo.
Does Hyro have an API?
Yes. Hyro's platform integrates via APIs with Epic EMR (AppOrchard), Salesforce (bi-directional sync), and other enterprise systems to automate patient record identification, scheduling, and prescription support. The platform also exposes a closed-loop API for its Spot GPT-powered site search, ensuring that data is not exposed to third parties such as OpenAI. Specific API types include SIP/DID integrations for telephony, vXML for IVR replacement, and REST API for EHR/CRM connectivity. Developer documentation is at www.hyro.ai/integration/epic.
What industry is Hyro in?
Hyro's product category is Healthcare Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms. Its NAICS code is 561422 and its SIC code is 7372.