TOPdesk
- Company typePrivate
- Founded1993
- HeadquartersAntwerp, Belgium
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
TOPdesk firmographics
Firmographics- Name
- TOPdesk
- Legal name
- TOPdesk
- Website
- https://topdesk.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
TOPdesk industry classification
Industry- Product category
- IT Service Management (ITSM) Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industry
- Employee Helpdesk / HR Service Center (Tier 1) (BPAAAIAH)
Keywords
Where TOPdesk is headquartered
LocationHeadquarters
- HQ city
- Antwerp
- HQ country
- Belgium
- HQ region
- Europe
Offices8 records
Markets served
TOPdesk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: TOPdesk operates as a Software-as-a-Service provider delivering service management software on a subscription basis. Customers choose hosting locations (Australia, Brazil, Canada, EU, Norway, UK, USA) and receive continuous updates. The pricing is quote-based, requiring customers to book a demo or contact sales for specific pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
TOPdesk product offering
Product offeringCore offering
TOPdesk sells a unified, cloud-based service management SaaS platform used by IT, HR, facilities and other service teams to handle incoming requests, automatically assign tasks, manage assets and changes, run self-service portals and report on operations. It is sold primarily on an annual subscription basis with quote-based enterprise pricing, hosted on Microsoft Azure across 7 global regions, and is extended by an in-house consultancy, a public API, and the TOPdesk Marketplace of third-party integrations.
Product overview
TOPdesk is a unified service management platform with a modular architecture. The core TOPdesk platform provides IT Service Management (ITSM) capabilities, which are extended through integrated modules including Incident Management, Change & Request Management, Asset Management, Problem Management, Knowledge Base, Self-Service Portal, Dashboard & Reporting, Contract & SLA Management, and Project Management. Beyond traditional ITSM, the platform offers Enterprise Service Management for cross-departmental use, Facility Management software, AI-Assisted Service Management with AI features, a Cybersecurity Solution, and Omnichannel Support. The platform also includes a public API, API & Integrations framework, and a Marketplace (marketplace.topdesk.com) for partner-built and customer-built integrations. Additional offerings include the My TOPdesk customer portal and the TOPdesk Launcher mobile application.
Differentiator
Problem solved
Functional benefit
Products and services
- TOPdesk Service Management Platform Unified cloud-based service management SaaS platform that helps service teams handle incoming requests, automatically assign tasks to the right people, and provide transparent, punctual services. Includes modules for incident, change, problem, asset, knowledge, self-service, contract/SLA and dashboard management, plus AI-assisted features.
- Enterprise Service Management (ESM)
Quantifiable outcome
- 211% ROI and €826k measurable value over 3 years
- +2 more outcomes
Companies that use TOPdesk
Customer profileNamed customers15 records
Segments5 records
Ideal customer profiles3 records
TOPdesk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability4 records
Feature13 records
TOPdesk partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and supporting.
- Microsoft AzurecoreTOPdesk's primary hosting infrastructure partner. All TOPdesk SaaS environments are hosted on Microsoft Azure across multiple global regions (Australia, Brazil, Canada, EU, Norway, UK, USA). Azure data centers operate carbon neutral since 2012. TOPdesk uses Azure Key Vault for key management and Azure's layered physical security approach.
- CloudflarecoreCloudflare manages SSL certificates for encrypting connections, provides DDOS protection, and routes traffic to TOPdesk SaaS environments via their Content Delivery Network. Their WAF (Web Application Firewall) with thousands of rules helps recognize and block suspicious requests.
- FOX-ITcoreSecurity Information and Event Management (SIEM) partner that monitors server logs and configuration files on the TOPdesk SaaS network to detect known attack patterns and threats. Fox-IT analyzes traffic for bigger attack patterns and provides remediation advice.
- 84 Codes AB (CloudAMQP)coreMessage bus service enabling communication between services within the TOPdesk application. Active in all Azure hosting locations, facilitating data exchange between internal TOPdesk services.
- Forrester ConsultingsupportingTOPdesk commissioned Forrester Consulting to conduct a Total Economic Impact study, resulting in the TEI report demonstrating 211% ROI and €826k measurable value over 3 years for TOPdesk customers.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
TOPdesk competitors and assessment
Company assessmentDirect peers
- ServiceNow: The global leader in ITSM and enterprise service management. ServiceNow competes directly with TOPdesk across IT service management, ESM, and now offers capabilities extending into HR, customer service, and facilities management.
- Atlassian (Jira Service Management): Jira Service Management is a direct ITSM competitor particularly strong with technical and dev-centric organizations. Atlassian's transparent pricing and ecosystem integration pose a competitive threat to TOPdesk's mid-market positioning.
- Freshworks (Freshservice): Freshservice is a direct ITSM competitor with strong mid-market and SMB positioning, transparent pricing, and modern UX. Freshworks' recent push into AI-assisted ITSM and broader ESM places it in direct competition with TOPdesk.
- BMC Software (BMC Helix): BMC Helix is a long-standing enterprise ITSM competitor with deep Fortune 500 penetration. BMC competes with TOPdesk in mid-market and large enterprise segments, with a broader multi-cloud ITSM platform.
- Ivanti: Ivanti offers ITSM as part of its broader IT asset management, endpoint security, and service management portfolio. It competes with TOPdesk in mid-market and enterprise IT operations, particularly where asset management is a key buying criterion.
- ManageEngine (Zoho): ManageEngine ServiceDesk Plus is a direct ITSM competitor, particularly strong with cost-conscious SMB and mid-market buyers. Bundled within the broader Zoho productivity suite, it offers competitive pricing that pressures TOPdesk in the value segment.
Broad incumbents
- Zendesk: While primarily a customer service platform, Zendesk's expansion into employee service and ITSM-adjacent workflows creates overlap with TOPdesk's service management capabilities, particularly in ESM use cases.
- SolarWinds Service Desk: SolarWinds Service Desk (formerly Samanage) is an ITSM offering within SolarWinds' broader IT operations management portfolio. It competes with TOPdesk particularly in IT infrastructure-centric organizations seeking bundled monitoring and ITSM solutions.
Emerging players
- SysAid: SysAid is a focused ITSM provider with AI-driven capabilities, competing with TOPdesk primarily in mid-market organizations. SysAid's emphasis on automation and AI positions it as an emerging alternative in the same buyer evaluation set.
- InvGate: InvGate offers ITSM and IT asset management solutions competing with TOPdesk in the mid-market segment. The company has been gaining traction with organizations seeking ServiceNow alternatives, particularly in Latin America and Europe.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TOPdesk social profiles
Digital presenceTOPdesk compliance and trust
Trust signalCompliance5 records
TOPdesk financial estimates
Financial estimateRevenue estimate
Valuation estimate
TOPdesk leadership team
Management profileNumber of profiles
Profiles4 records
TOPdesk subsidiaries and ownership
Company hierarchySubsidiaries4 records
TOPdesk funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TOPdesk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TOPdesk
What does TOPdesk do?
TOPdesk sells a unified, cloud-based service management SaaS platform used by IT, HR, facilities and other service teams to handle incoming requests, automatically assign tasks, manage assets and changes, run self-service portals and report on operations. It is sold primarily on an annual subscription basis with quote-based enterprise pricing, hosted on Microsoft Azure across 7 global regions, and is extended by an in-house consultancy, a public API, and the TOPdesk Marketplace of third-party integrations.
Is TOPdesk a public or private company?
TOPdesk is a private company. It is classified as private equity controlled and is currently operating.
When was TOPdesk founded?
TOPdesk was founded in 1993. It employs 501 to 1,000 people.
Where is TOPdesk based?
TOPdesk is headquartered in Antwerp, Belgium, in the Europe region.
How does TOPdesk make money?
One revenue line is on record: saaS Subscription.
Who are TOPdesk's main competitors?
Direct peers on record are ServiceNow, Atlassian (Jira Service Management), Freshworks (Freshservice), BMC Software (BMC Helix), Ivanti and ManageEngine (Zoho). Broad incumbents are Zendesk and SolarWinds Service Desk. Emerging players are SysAid and InvGate.
Does TOPdesk have an API?
Yes. TOPdesk offers API and integrations for connecting with third-party tools. The platform has a public API for developers to build integrations and automate workflows. TOPdesk also maintains a marketplace (marketplace.topdesk.com) for partner-built and customer-built integrations. Developer documentation is at www.topdesk.com/en/platform/api-integrations.
What industry is TOPdesk in?
TOPdesk's product category is IT Service Management (ITSM) Software. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAAAIAH, Employee Helpdesk / HR Service Center (Tier 1). Its NAICS code is 513210 and its SIC code is 7372.