ITC Service

What ITC Service does

ITC Service is a UK-based managed IT services and cybersecurity provider headquartered in Hebburn, North East England, founded in 2006. The company serves 500+ small and medium enterprise clients with fully managed IT support, co-managed IT services for in-house teams, advanced cybersecurity including Sophos MDR partnerships, Microsoft 365 ecosystem deployments, and compliance services spanning Cyber Essentials and ISO standards. ITC operates a 24/7 service desk staffed by 45+ engineers and maintains Microsoft Solutions Partner status alongside Cyber Essentials certification body authority and ISO 9001, ISO 27001, and ISO 22301 certifications.

The company's technology stack includes proprietary client-facing tools — a Website Security Checker, an AI Diagnostic Tool, and an IT SecureScore platform — leveraging NLP, predictive analytics, and anomaly detection to deliver proactive security monitoring and IT health scoring. ITC's business model is built on recurring managed services contracts (MSP model) with SME clients, generating revenue through monthly retainers, project-based fees, and product resale across Microsoft, Sophos, and cloud services. Customer success metrics include NPS 90+, CSAT 98%+, and 98% client retention.

In 2025, ITC secured a £7 million growth capital investment from BGF to fund a formal acquisition-led growth strategy, leadership team expansion, and UK-wide geographic expansion beyond its North East stronghold. The firm is positioning to consolidate fragmented UK IT and cybersecurity MSPs while scaling its proprietary AI-enabled tooling and ecosystem partnerships.

Name

ITC Service

Legal name

ITC Service Limited

Website

https://itcservice.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

ITC Service is a UK-based managed IT services and cybersecurity provider serving 500+ SME clients from Hebburn with 45+ engineers, Microsoft and Sophos partnerships, and proprietary AI-enabled security tooling, backed by a £7M BGF investment in 2025.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE), Identity & Access Support (IAM Service Desk) (BPAEAJAG), IT Asset Management (ITAM) Platforms (HDAEALAD), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), IT Service Management (ITSM) Platforms (HDAEALAA)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud migration services
• IT infrastructure support
• Business connectivity solutions

Headquarters

HQ city

Hebburn

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Support Services: Recurring managed services contracts providing ongoing IT support, maintenance, and monitoring. Includes service desk with 98%+ CSAT score and 90+ NPS. Core revenue stream from 500+ clients.
2. Cybersecurity Solutions: Comprehensive security services including email filtering, DNS filtering, vulnerability scanning, penetration testing, managed detection and response (MDR), human risk management, phishing simulations, and Cyber Essentials certification. Sold as add-on services or bundled packages.
3. Building Infrastructure Services: Cabling, installations, office relocations, server infrastructure, virtualisation, managed Wi-Fi networks, virtual desktop deployments, and storage solutions. Project-based professional services.
4. Hardware Supply: Dedicated workshop for hardware supply, setup, and repair. Device procurement and installation services. Includes sustainability focus with hardware recycling.
5. Cloud Services & Microsoft 365: Cloud migration, Microsoft 365 implementation, Teams setup, SharePoint configuration, and cloud workspace management.
6. Telephony & Connectivity: Business mobile contracts, leased lines, network connectivity, and PSTN/ISDN migration services (2027 Big Switch Off preparation).

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

ITC Service delivers outsourced managed IT support and cybersecurity services to UK small and medium businesses, anchored by a 24/7 service desk and bundled subscriptions covering Microsoft 365, cloud, connectivity, hardware procurement, telephony, and business mobile. The firm also acts as an IASME-accredited certification body for Cyber Essentials and runs proprietary tools such as IT SecureScore and an AI-powered website security checker.

Product overview

ITC Service offers a comprehensive managed IT services portfolio built around a core IT Support offering complemented by specialized security, productivity, and infrastructure modules. The core platform is supported by a dedicated service desk with strong customer satisfaction metrics. The product suite includes Cyber Security services (MDR, email/DNS filtering, vulnerability scanning, penetration testing, Cyber Essentials, MFA, credential management, human risk management, phishing simulation), Microsoft 365/cloud services (productivity tools, Azure cloud, Teams, SharePoint), connectivity solutions (leased lines, broadband, PSTN migration), hardware procurement, telephony, business mobile, and proactive monitoring. Free tools include AI-powered website security checking, IT SecureScore, and AI Diagnostic Tool. The company operates across multiple sectors including engineering, construction, healthcare, charities, legal, financial, public sector, and hospitality.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support Industry-leading managed IT support services backed by a specifically trained expert service desk with 98%+ CSAT score, 90+ NPS, and average 10-second call answer time. Tailored to UK SMEs across multiple verticals.
• Cyber Security Comprehensive cybersecurity solutions including email filtering, DNS filtering, managed detection and response (MDR), vulnerability scanning, penetration testing, human risk management, and Cyber Essentials certification. Sold as bundled managed services for UK SMEs.
• Microsoft 365 Cloud collaboration, productivity and automation services built on Microsoft 365, including Teams, SharePoint, cloud workspaces, licensing management, and Microsoft Power Automate for UK businesses.
• Cloud Services Cloud migration and management services helping businesses adopt and run Microsoft Azure infrastructure for hybrid work, scalability, and modern cloud computing.
• Connectivity Leased lines and robust network connectivity solutions including fibre-to-the-premises, preparing businesses for the 2027 PSTN/ISDN Big Switch Off.
• Hardware Hardware supply, setup, repair, and procurement services with a dedicated workshop and sustainability focus including recycling of old equipment and energy-efficient acquisition.
• Telephony Robust, reliable, high-quality business telephony systems and unified communications solutions for SMEs transitioning away from legacy PSTN/ISDN.
• Business Mobile Flexible, scalable business mobile contracts with device management capabilities for organisations with mobile workforces.
• Proactive Monitoring Advanced monitoring tools ensuring servers and networks remain secure, up-to-date, and continuously online, using capabilities beyond typical in-house IT teams.
• Building Infrastructure Office IT infrastructure services including cabling, installations, server infrastructure, virtualisation, office relocations, managed Wi-Fi networks, virtual desktop deployments, and storage solutions.
• Managed Detection and Response (MDR) 24/7 monitoring, expert analysis, and proactive threat detection service leveraging Sophos MDR with human-led threat hunting for comprehensive cybersecurity protection.
• Vulnerability Scanning and Penetration Testing External actors emulating real-world cyber attacks on networks, systems, and applications to identify and exploit vulnerabilities with comprehensive reporting and remediation recommendations.
• Cyber Essentials Basic and Plus Certification Government-backed Cyber Essentials certification services (Basic self-assessment and Plus with independent technical audit verification) demonstrating commitment to cyber security best practices.
• Client Portal Self-service customer portal for logging and tracking support tickets, viewing devices, licences, and software, and accessing guides and training resources for ITC Service clients.

Quantifiable outcome

• 98%+ client retention rate over 15+ years
• +3 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability12 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core, strategic and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner for Modern Workplace. Provides Microsoft 365, Azure, and related cloud services to clients. Hosts joint webinars and events.
• SophoscoreTechnology or IntegrationTechnology partner for cybersecurity solutions including MDR (Managed Detection and Response). Featured speaker at Cyber Connect 2025 event.
• North East Regional Cyber Crime Unit (NERCCU)coreStrategic or Co-development PartnerPolice unit partnership for cybersecurity awareness training and educational events. Cyber Protect Officers deliver training sessions and participate in company events like Cyber Connect.
• IASMEcoreTechnology or IntegrationITC Service is an IASME-accredited certification body for Cyber Essentials and Cyber Assurance. Provides certification services to clients.
• GiacomstrategicTechnology or IntegrationCloud Market Provider and Microsoft partner. Modern Workplace Specialist delivers joint webinars on Microsoft 365 Business Premium.
• South Tyneside PledgestrategicStrategic or Co-development PartnerLocal business community initiative. ITC Service collaborates with other service providers in the network for mutual support and business growth.
• AMF Business ClubminorChannel Partner/ Reseller/ DistributorLocal business club network in North East. ITC Service participates and refers clients as part of local business community.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Waterstons: UK-headquartered managed IT services and technology consultancy serving SMEs and mid-market businesses across multiple sectors, with similar Microsoft and cybersecurity stack. Comparable in size, target customer profile, and service breadth.
• Razorblue: North East England-headquartered managed IT services provider with similar SME focus, Microsoft 365 specialism, and cybersecurity offerings. Direct geographic overlap with ITC Service's core market.
• Littlefish: UK managed IT services and cyber security provider serving SME and mid-market customers with similar Microsoft-centric stack and service desk-led model. Comparable customer profile and recurring revenue model.
• Air IT: UK managed IT services provider serving SMEs with managed support, Microsoft 365, cyber security, and connectivity solutions. Similar product mix and SME go-to-market; larger scale provides useful benchmark for ITC Service's growth trajectory.
• Bluecube Technology Solutions: UK managed IT services provider focused on SMEs with Microsoft 365, cyber security, cloud, and connectivity offerings. Comparable product breadth, customer segment, and channel-led GTM motion.
• Celerity: UK managed IT services provider serving SME and mid-market customers with Microsoft, cyber security, and connectivity solutions. Comparable service desk-led model and recurring managed services revenue mix.

Broad incumbents

• ANS Group: Larger UK managed cloud and IT services provider with deep Microsoft Azure and Microsoft 365 specialism. Overlaps with ITC Service on Microsoft stack and SME/mid-market customers but operates at significantly greater scale and breadth.
• Nasstar: UK managed services and cloud provider with Microsoft specialism and recurring-revenue contracts across SME and mid-market customers. Broader portfolio (hosting, voice, connectivity) than ITC Service, useful comparable for managed services multiples.
• Redcentric: UK-listed managed services provider offering managed IT, cloud, connectivity, and cyber security to mid-market and enterprise customers. Broader portfolio and significantly larger scale than ITC Service but overlapping technology stack and recurring-revenue model.

Regional players

• BDR Group: UK managed IT services and cyber security provider serving SMEs, with overlapping product set including Microsoft 365 and managed security. Comparable in scale and customer segment, useful regional benchmark.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/urbanofficeinteriors
• LinkedInlinkedin.com/company/itc-service-ltd

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITC Service