Daupler
Daupler provides a cloud-based response management system for utilities, public works departments, and municipal service organizations, combining call intake, dispatch, after-hours answering, customer engagement, and analytics with proprietary machine learning, serving 200+ customers across North America.
- Company typePrivate
- Founded2017
- HeadquartersOverland Park, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Daupler does
Daupler, Inc. is a Kansas City, Missouri-based SaaS company that builds Daupler RMS, a cloud-based response management platform for utilities, public works departments, and municipal service organizations. The platform consolidates call intake, dispatch, after-hours answering, automated roster callouts, customer engagement, mass notification, event correlation, and analytics into a single workflow layer, with REST-based APIs enabling integration into enterprise systems such as CMMS, GIS, AMI, OMS, CIS, and CRM platforms including CityWorks, Microsoft Dynamics, Lucity, and NEXGEN. At the foundation is Daupler AI, proprietary machine learning technology that analyzes incoming customer reports and sensor data to classify incidents, detect related events, and prioritize dispatch decisions.
Daupler generates revenue primarily through recurring SaaS subscriptions priced by organization size, customer/population base, and module selection, supplemented by flat-fee managed answering and mass-notification services. The company serves 200+ municipalities and private organizations across North America (United States, Canada, and Brazil), targeting water, sewer/wastewater, electric, multi-utility, and public-works customers as well as trash collection services. GTM is dominated by an enterprise field sales motion with dedicated client success managers, complemented by inside sales via a toll-free line and supported by content marketing, case studies, and customer testimonial video. The company was founded in 2017, has 51-100 employees, and has cumulatively raised approximately $21.5 million across multiple rounds, most recently a $15 million Series A led by Aqualateral in March 2025.
Daupler firmographics
Firmographics- Name
- Daupler
- Legal name
- Daupler, Inc.
- Website
- https://daupler.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Daupler provides a cloud-based response management system for utilities, public works departments, and municipal service organizations, combining call intake, dispatch, after-hours answering, customer engagement, and analytics with proprietary machine learning, serving 200+ customers across North America.
- Ownership category
- akta.pro rank
Daupler industry classification
Industry- Product category
- Utility and Public Works Response Management Software
- NAICS
- Software Publishers (513210), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)
Keywords
Where Daupler is headquartered
LocationHeadquarters
- HQ city
- Overland Park
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Daupler business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Daupler RMS Subscription: SaaS subscription model for the response management system. Pricing based on organization size, customer or population base, and modules selected. Offers affordable options to get started with flexible feature selection.
- Daupler Answering Service: Managed call center services for after-hours and overflow calls. Available for a flat fee with no premium charges for holidays or high-volume response times.
- Daupler Notify: Mass notification services with flat fee pricing structure, eliminating hidden fees and overages during critical communication events.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Modular subscription based on organization size and selected features |
| Subscription | Monthly | Flat fee answering service |
| Subscription | Monthly | Flat fee mass notification |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
Daupler product offering
Product offeringCore offering
Daupler builds and sells Daupler RMS, a cloud-based SaaS response management system for utilities, public works departments, and other municipal service organizations. The platform combines a proprietary AI engine with modules for after-hours call answering, automated roster callouts, mass customer notifications, customer-submitted incident reports, event detection, analytics, and PSAP dispatch assistance, and is sold primarily on an annual subscription basis with add-on modules and managed call center services priced on flat fees.
Product overview
Daupler offers a unified response management platform called Daupler RMS with multiple integrated modules. The core platform is powered by Daupler AI, a proprietary machine learning technology. The product suite includes communication tools (Daupler Answering, Daupler Notify), workflow automation (Daupler Callout, Daupler Event Detection), customer engagement (Daupler Engage), analytics (Daupler Analytics), and dispatch optimization (Daupler Dispatch Assist). Organizations deploy the platform as a SaaS solution with no hardware requirements.
Differentiator
Problem solved
Functional benefit
Brands
- Daupler RMS: Response Management System - Daupler's core software platform providing communication, automation, and data management capabilities for utilities, public works, and service providers.
Products and services
- Daupler RMS (Response Management System) Cloud-based SaaS response management platform for utilities, public works, and service providers that combines communication, automation, and data management capabilities. Built on RESTful services with integrations to CMMS, GIS, AMI, CIS, CRM, and OMS systems, and accessible from any device without on-premises installation.
- Daupler Answering 24x7x365 managed call center service staffed by teams trained specifically for utilities and public services, handling after-hours and overflow customer calls for municipal and service organizations on a flat-fee basis.
- Daupler Notify Mass notification solution that delivers text, email, and phone messages to customers during planned maintenance or emergency incidents, with fail-safes for delivery and flat-fee pricing that eliminates hidden costs and overages.
- Daupler Callout Automated roster callout tool that contacts on-call team members in the correct order based on skills, schedules, and contract rules, reducing crew formation time and ensuring compliance with union and labor contract requirements.
- Daupler Engage Customer engagement module that allows customers to submit photos and notes about incidents via a mobile app, web portal, or text message, and to track the progress of their service requests online.
- Daupler Event Detection Feature module that detects related calls and sensor alarms, consolidates them into a single incident event to prevent duplicate dispatches, and allows callers to opt in for status updates.
- Daupler Analytics Analytics module that turns incident data into actionable insights, including incident heat maps to support maintenance planning and team performance metrics to identify coaching opportunities.
- Daupler Dispatch Assist Dispatch assistance tool for PSAPs and dispatch centers that speeds up handling and routing of public works and utilities calls, automatically directing information to the appropriate personnel and freeing resources for real emergencies.
- Daupler AI Proprietary machine learning technology that analyzes data from customer reports and sensors, classifies incidents, detects anomalies and related events, prioritizes dispatch decisions, and initiates response protocols in real time across utilities and public works operations.
Quantifiable outcome
- 20-75% reduction in callouts
- +9 more outcomes
Companies that use Daupler
Customer profileNamed customers18 records
Segments8 records
Ideal customer profiles6 records
Daupler technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability5 records
Feature8 records
Daupler partnerships and signals
Strategic signalScale indicators12 records
Recent moves6 records
Expansion highlights5 records
Daupler competitors and assessment
Company assessmentDirect peers
- Cityworks (Trimble): Cityworks is a leading asset, work-order, and response management platform for public works and utilities owned by Trimble. It overlaps directly with Daupler's incident-response and dispatch workflow for municipal water, sewer, and public works departments, and is integrated with Daupler via the Cityworks connector.
- Lucity: Lucity provides asset management and work-order software for municipalities and utilities, including water, sewer, and public works. It competes with Daupler for the same public-works customer base on work order tracking, service requests, and dispatch coordination.
- Cartegraph (Trimble): Cartegraph offers asset and work management software for public works, utilities, and parks/transportation. It overlaps with Daupler's response and dispatch capabilities for the same infrastructure-focused municipal customers.
Broad incumbents
- Tyler Technologies: Tyler Technologies is a large incumbent provider of ERP, citizen services, and public sector software to municipalities. Its Munis, EnerGov, and Odyssey suites overlap with elements of Daupler's response management and customer engagement offerings for the same utility/public works buyer.
- CentralSquare Technologies: CentralSquare provides public administration and public safety software to cities and counties, including CAD/dispatch and citizen request management. Its dispatch and CRM-adjacent capabilities overlap with Daupler Dispatch Assist and Daupler Engage.
- Accela: Accela is a government technology platform covering permitting, licensing, and citizen services, with utility modules for water/wastewater. It competes for the same municipal buyer and increasingly bundles workflow capabilities that overlap with Daupler's response and engagement modules.
- OpenGov: OpenGov provides cloud software for state and local government finance, operations, and citizen services. While not a direct response-management competitor, it competes for the same municipal IT budget and could expand into utility operations workflows.
- Salesforce Public Sector: Salesforce Public Sector provides CRM and case management for government agencies. While broader than Daupler, it competes for municipal CRM and citizen engagement budget and integrates with utility systems in similar ways.
Emerging players
- SEDARU: SEDARU provides customer engagement, outage notification, and field operations software for water and electric utilities. It is a smaller specialist competitor to Daupler Notify and Daupler Engage in the utility customer-communication niche.
- Ubisense: Ubisense offers utility workforce and asset operations solutions, including dispatch and field service capabilities for water and electric utilities. It overlaps with Daupler's callout, dispatch, and crew-coordination features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Daupler social profiles
Digital presenceDaupler financial estimates
Financial estimateRevenue estimate
Valuation estimate
Daupler leadership team
Management profileNumber of profiles
Profiles3 records
Daupler funding detail
Funding detailFunding overview
Funding rounds8 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Daupler M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Daupler
What does Daupler do?
Daupler builds and sells Daupler RMS, a cloud-based SaaS response management system for utilities, public works departments, and other municipal service organizations. The platform combines a proprietary AI engine with modules for after-hours call answering, automated roster callouts, mass customer notifications, customer-submitted incident reports, event detection, analytics, and PSAP dispatch assistance, and is sold primarily on an annual subscription basis with add-on modules and managed call center services priced on flat fees.
Is Daupler a public or private company?
Daupler is a private company. It is classified as venture growth investor backed and is currently operating.
When was Daupler founded?
Daupler was founded in 2017. It employs 51 to 100 people.
Where is Daupler based?
Daupler is headquartered in Overland Park, United States, in the North America region.
How does Daupler make money?
Three revenue lines are on record. Daupler RMS Subscription is the primary driver. The others are daupler Answering Service and daupler Notify.
Who are Daupler's main competitors?
Direct peers on record are Cityworks (Trimble), Lucity and Cartegraph (Trimble). Broad incumbents are Tyler Technologies, CentralSquare Technologies, Accela, OpenGov and Salesforce Public Sector. Emerging players are SEDARU and Ubisense.
Does Daupler have an API?
Yes. Daupler RMS is built using RESTful services. The flexible integration system can work with all types of APIs. The company does not use a third-party integration solution provider. Knowledgeable staff provide clear information requests to collect inputs for a seamless integration process.
What industry is Daupler in?
Daupler's product category is Utility and Public Works Response Management Software. Its primary akta.pro industry code is BPAEAIAA, Managed Workplace Services (DaaS/Workplace-as-a-Service). Its NAICS code is 513210 and its SIC code is 7372.