What Quick Custom Intelligence does

Quick Custom Intelligence (QCI) is a San Diego-based enterprise software company that provides a unified AI-driven intelligence platform for casino, resort, and hospitality operators. Its core offering is the QCI AGI Platform, which integrates slot floor, table game, player development, host management, marketing, loyalty, point-of-sale, and guest engagement data into a single real-time operational layer. Built on Model Context Protocol (MCP) standards, the platform supports agentic AI workflows that allow operators to deploy marketing campaigns, investigate advantage play patterns, and execute operational actions through natural language interfaces, with on-premise deployment options to address tribal gaming data sovereignty requirements.

The company's product portfolio spans more than 20 modules and sub-brands including QCI Chatalytics (conversational AI analytics adopted by 400+ properties in its first year), QCI Host (player development), QCI Slots and QCI Tables (gaming floor analytics), QCI Marketing, QCI Loyalty, QCI Resorts (unified resort operations), QCI Dispatch (real-time task orchestration), QCI RV (RV park monetization), Live-House (live entertainment streaming), and the QCI Data Community platform connecting venues across the broader entertainment economy. QCI is deployed across more than 300 casino resorts in 17 countries and 140+ regulatory jurisdictions, supporting 275,000+ gaming machines and managing over $42 billion in annual gross gaming revenue under management. Named enterprise customers include Hard Rock International/Seminole Gaming, Choctaw Nation (22 casinos), Golden Entertainment (75 Nevada sites), Delaware North, Monarch Casino & Resort, Rush Street Gaming, SkyCity, Pala Casino, and Baha Mar.

QCI generates revenue primarily through enterprise platform subscriptions sold via quote-based, multi-year contracts, distributed through direct field sales and a network of regional channel partners including Gaming Dynamics (Australia/NZ), Modulus (40 European/African/LATAM countries), Game Changing Technologies, and Raving. The company was founded in 2020 by Dr. Ralph Thomas (CEO) and Andrew Cardno (CTO), acquired VizExplorer in July 2025, secured an eight-figure investment from Curve Partners the same month, and operates under David Jacques Farahi as Executive Chairman. QCI is positioning itself beyond casino software toward a broader Fun Economy platform addressing an estimated $13 trillion market across gaming, hospitality, retail, dining, and live entertainment.

Name

Quick Custom Intelligence

Legal name

Quick Custom Intelligence, LLC

Website

https://quickcustomintelligence.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Quick Custom Intelligence provides an enterprise AI platform that unifies casino, hospitality, and resort data into a single real-time intelligence layer, serving tribal, commercial, and resort operators across 17 countries.

Ownership category

akta.pro rank

Product category

Casino Gaming Intelligence Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Gaming Machine Systems & Management (CMS, TITO, Player Tracking, Bonusing) (MPAEAJAH)

Keywords

• Casino analytics software
• Player development platform
• Gaming floor intelligence
• Hospitality CRM software
• Resort data activation

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Platform Subscriptions: QCI generates revenue primarily through enterprise platform subscriptions deployed across casino resorts. The platform includes modules for slots, host, marketing, loyalty, and other operational functions. Pricing is enterprise/quote-based reflecting the custom nature of deployments.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Quick Custom Intelligence (QCI) develops and licenses the QCI AGI Platform, an enterprise software system that unifies casino, hospitality, food and beverage, point-of-sale, marketing, loyalty, and guest-experience data into a single real-time intelligence layer for tribal, commercial, and resort gaming operators. The platform is sold as a modular subscription encompassing dedicated products for player development (QCI Host), gaming floor analytics (QCI Slots/QCI Tables), marketing automation (QCI Marketing), conversational analytics (QCI Chatalytics), loyalty (QCI Loyalty), resort operations (QCI Resorts), and an agentic AI layer for natural-language operational workflows. Pricing is enterprise/quote-based on multi-year contracts with module scope and property size as variables.

Product overview

Quick Custom Intelligence (QCI) offers a unified enterprise intelligence platform architecture combining multiple specialized modules for casino and hospitality operations. The core QCI AGI Platform powers all products enabling real-time data activation and AI-driven decision-making. Key modules include QCI Chatalytics (conversational AI analytics), QCI Host (player development), QCI Slots/Tables (gaming floor analytics), QCI Marketing (campaign management), QCI Loyalty (rewards tracking), and QCI Resorts (unified resort operations). Additional enterprise tools include QCI Player, QCI Customer, QCI Dispatch, QCI Retail, QCI Portal, QCI Loader, QCI Connect, QCI Power Pack, and QCI Metrics. The QCI Agentic Platform enables autonomous AI agents for operational workflows. QCI RV addresses RV park management while Live-House provides entertainment streaming capabilities. The QCI Data Community platform extends the ecosystem to connect venues across the global Fun Economy valued at over $13 trillion.

Differentiator

Problem solved

Functional benefit

Brands

• QCI Chatalytics: Conversational intelligence platform for gaming operations, launched November 2024.
• QCI Host
• QCI Slots
• QCI Marketing
• QCI Loyalty
• QCI Player
• QCI Customer
• QCI Dispatch
• QCI Retail
• QCI Portal
• QCI Platform
• QCI Loader
• QCI Resorts
• QCI RV
• Agentic QCI Resorts
• Live-House

Products and services

• QCI Enterprise Platform Unified analytics and operational intelligence platform combining slots, tables, host, marketing, and loyalty tools into one data-rich environment for casino resorts; the umbrella offering under which most QCI modules are deployed.
• QCI Chatalytics Conversational AI analytics tool enabling casino operators to query casino data using natural language and receive real-time AI-powered insights, supporting decisions across gaming, marketing, and player development.
• QCI Host Player development and host management solution providing actionable insights for managing guest relationships, scheduling tasks, tracking performance, and driving host productivity gains of 20%+.
• QCI Slots Data-driven slot analytics and reporting solution providing real-time intelligence on gaming floor performance, machine optimization, and win-per-unit-per-day analysis.
• QCI Tables Analytics solution for table game operations, providing data-driven insights for floor management, game-mix optimization, and performance reporting.
• QCI Marketing Marketing automation and campaign management solution enabling casinos to create tailored campaigns, analyze customer behavior, and optimize marketing ROI.
• QCI Loyalty Player tracking and dynamic rewards management system for building, operating, and analyzing customer loyalty and engagement programs.
• QCI Resorts Unified intelligence platform for casino resort operations that integrates hospitality, food and beverage, point-of-sale, marketing, loyalty, guest engagement, operations, and enterprise intelligence into one shared real-time data model.
• QCI Agentic Platform AI agent platform enabling casino operators to interact with intelligence agents via natural language workflows for gaming, marketing, slot operations, and player development using the Model Context Protocol (MCP) standard for secure, on-premise AI execution.
• QCI RV Solution for casino properties to manage and monetize RV parks, integrating RV stays into the full property ecosystem to increase total guest spend.
• Live-House Live entertainment streaming infrastructure for tribal gaming venues, combining QCI's AI operational platform with IWP's Studio Network and VYRE streaming technology to deliver live performances within casino environments.
• QCI Metrics Daily benchmarking and KPI comparison solution bringing standardized performance comparison tools to gaming and hospitality operators.
• QCI Connect Enterprise text-messaging and guest engagement solution enabling real-time two-way communication across online and land-based gaming channels.
• QCI Data Community Platform connecting venues, retailers, and destination districts into a unified ecosystem that provides real-time consumer intelligence and personalized engagement tools across the global Fun Economy.

Quantifiable outcome

• 20%+ increase in host productivity
• +6 more outcomes

Named customers40 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability11 records

Feature14 records

Partnerships

Eleven partnerships are on record, tiered minor, core and strategic.

• The Indigo CollectiveminorStrategic or Co-development Partner · 19 March 2026Local artist collective collaborating with QCI and IWP for Legacy Celebration event at Maritime Museum of San Diego, part of IGA 2026.
• MaropostcoreTechnology or Integration · 6 March 2026API integration enabling real-time data synchronization for gaming and entertainment operators. Improves campaign deployment speed, targeting precision, and operational efficiency in high-volume environments.
• Gaming DynamicscoreChannel Partner/ Reseller/ Distributor · 19 February 2026Partnership for Australian market expansion. Gaming Dynamics provides unique gaming data analytics and insights across Australian and New Zealand gaming markets, acquiring and licensing leading technology to gaming operators.
• Itibari-Waynne & Partners (IWP)strategicStrategic or Co-development Partner · 12 February 2026Strategic partnership to deliver live entertainment experiences to tribal gaming venues through Live-House vertical, combining QCI's AI platform with IWP's Studio Network and VYRE's live streaming technology. First phase of QCI's 'Business of Fun' initiative.
• ComOpsminorChannel Partner/ Reseller/ Distributor · 6 August 2025Partnership to offer secure, scalable off-site human player-development services. Enables casinos to extend host teams with fractional, property-level support backed by secure infrastructure.
• VizExplorercoreStrategic or Co-development Partner · 28 July 2025Acquisition of VizExplorer in July 2025, establishing QCI as a global leader in casino and resort data activation. VizExplorer's visualization expertise combined with QCI's real-time AI-driven tools created unified platform now deployed across 250+ casino resorts. Customer transition completed in under one year.
• ModuluscoreChannel Partner/ Reseller/ Distributor · 9 October 2023European market partnership with Europe's leading gaming systems distributor. Modulus operates across 40 countries spanning Europe, Africa, South America, Canada, and Asia, bringing QCI solutions to international markets.
• Game Changing Technologies (GCT)coreChannel Partner/ Reseller/ DistributorGCT provides gaming technologies to tribal and non-tribal gaming industry. Speed of You partnership allows GCT to offer technology solutions directly to Tribes. QCI/GCT Infor certification enables integrated solutions.
• RavingstrategicImplementation/ SI/ Consulting PartnerNative-owned, women-managed consulting firm partnering for over two decades with 152 Tribal Nations and 71 commercial properties. Provides implementation support and training for tribal gaming operators.
• J Carcamo & AssociatesminorImplementation/ SI/ Consulting PartnerMarketing consulting firm with executive-level experience from top casino companies. Provides strategic and tactical support in brand building, creative services, and training including Casino Marketing Boot Camp.
• Speed of YouminorGTM or Marketing PartnerAI-driven education technology platform. National Science Foundation grant recipient and Fast Company World Changing Idea award winner. Adoption by Native Americans to preserve and promote unique content.

Scale indicators16 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Light & Wonder (Scientific Games): Light & Wonder is the largest publicly traded casino technology vendor, providing slot systems, table products, and casino management software. Competes with QCI across enterprise analytics and player tracking for global resort operators, though its portfolio is much broader than QCI's analytics focus.
• Aristocrat Technologies: Aristocrat is a global slot machine manufacturer with growing software/systems offerings (including its Oasis 360 system and digital businesses). Competes with QCI for slot analytics and player development intelligence at the same casino customers, particularly commercial operators.
• International Game Technology (IGT): IGT provides slot machines, casino management systems (CMP/CMS), and lottery technology globally. Its casino management system competes with QCI's player tracking and marketing modules at major resort properties.

Direct peers

• Konami Gaming: Konami Gaming provides casino management systems (SYNKROS) with player tracking, slot accounting, and marketing analytics. Directly competes with QCI Slots, QCI Marketing, and QCI Host modules at tribal and commercial operators.
• Everi Holdings: Everi offers casino management software, player tracking, and financial technology solutions for gaming operators. Competes with QCI on tribal and commercial casino enterprise software and FinTech integrations.
• PlayAGS: PlayAGS provides slot machines and casino systems (including AGS player tracking and analytics platforms). Competes with QCI Host and QCI Marketing at regional and tribal gaming operators; David Jacques Farahi has prior board ties.
• Galaxy Gaming: Galaxy Gaming develops table game content and casino technology platforms including enhanced analytics. Overlaps with QCI Tables and broader casino-floor intelligence offerings.

Emerging players

• Bragg Gaming Group: Bragg Gaming provides iGaming content, player engagement technology, and data-driven marketing tools. While focused on online gaming, its player engagement and AI analytics roadmap overlaps with QCI's enterprise intelligence positioning.

Others

• Infor (Hospitality): Infor is a global cloud software leader whose hospitality ERP integrates with QCI via certified partnership. Comparable as an enterprise software incumbent in casino-resort tech stacks that QCI complements and partially competes with in property-wide intelligence.

Regional players

• Clubspeed: Clubspeed is a private-equity-backed vertical SaaS platform for activity-booking venues (family entertainment centers, attractions). Alok Pandey, QCI board advisor, is CEO of Clubspeed; the two are indirectly comparable as PE-backed SaaS platforms serving the leisure/entertainment economy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/QCIntell
• Facebookfacebook.com/QCIntell
• LinkedInlinkedin.com/company/quick-custom-intelligence
• Instagraminstagram.com/qcintell

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quick Custom Intelligence