Laguna Health

What Laguna Health does

Laguna Health is a venture-backed healthcare technology company founded in 2020 that provides a Conversational Care Intelligence platform for health plans, payers, and virtual care organizations. The company's product suite addresses the administrative burden faced by care managers, who reportedly spend up to 75% of their time on documentation and administrative tasks. Laguna's core offering includes Laguna Companion (a browser-based ambient listening extension that automates documentation and delivers real-time insights during care management calls), Laguna Insight (an AI dashboard that automates 100% of call evaluations against organization-specific quality criteria), and LISA, an Intelligent Support Agent suite with modules for outbound calling, member routing, health assessments, 24/7 member support, and care gap closure. All products are built on Laguna Reef, the underlying enterprise-grade AI platform that supports configurable clinical methodologies (motivational interviewing, SBAR, SOAP) and compliance monitoring against HEDIS, NCQA, and URAC standards, with HIPAA, SOC 2 Type 2, and ISO 27001 certifications.

The company generates revenue through enterprise SaaS subscriptions sold via direct field sales to health plans, BPOs, TPAs, and care navigation organizations, with multi-year contracts and implementation fees. Laguna has raised approximately $23.6 million in total funding across a $6.6 million seed round (2021, led by LionBird and Pitango VC with Arkin Digital Health), a $2 million round from InnoRevo Ventures (November 2022), and a $15 million Series A (May 2023, led by SemperVirens and HC9 Ventures with Lionbird and Arkin). Notable customers and partners include Mayo Clinic, Elevance Health (formerly Anthem), myLaurel, Endeavor, Imagine360, Discovery, Shearwater Health, and Engen, with clinical validation partnerships with NorthShore University HealthSystem and actuarial validation from Havarti Risk and Santa Barbara Actuaries. The company is headquartered in New York City with an engineering office in Ramat Gan, Israel, and operates with 11-50 employees.

In 2024, Laguna's platform captured over 100,000 call minutes, identified 50,000+ unique member insights, and generated 6,000+ conversational notes, saving approximately 150,000 minutes of administrative work. Reported customer outcomes include a 66% reduction in post-call documentation time, 96 additional care plan enrollments per care team member per year, 26% efficiency improvement within one month at myLaurel, 99% clinical content accuracy, and 96% user satisfaction. The company has received TIME Magazine Best Inventions 2024, CB Insights Digital Health 50 (2024), and DHNY 100 recognition for three consecutive years (2024-2026).

Name

Laguna Health

Legal name

Laguna Health, Inc.

Website

https://lagunahealth.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Laguna Health provides a conversational AI platform for health plans and virtual care organizations that automates care management documentation, quality evaluations, and member outreach, reducing post-call admin time by up to 66% and enabling 100% call quality scoring for healthcare payers and BPOs.

Ownership category

akta.pro rank

Product category

Healthcare Conversational AI Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

Keywords

• Conversational AI healthcare
• Care management software
• Clinical documentation automation
• Health plan analytics
• Ambient AI scribing

Headquarters

HQ city

Tel Aviv

HQ country

Israel

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription (Conversational AI Platform): Laguna offers its conversational AI platform (Laguna Companion, Insight, LISA, and Reef) as a subscription to health plans and virtual care organizations. Revenue is generated through per-seat or platform licensing fees based on team size and product modules deployed. The platform is sold as an enterprise solution with annual contracts and implementation fees.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

Laguna Health sells a Conversational Care Intelligence SaaS platform (Laguna Companion, Laguna Insight, LISA, and the underlying Laguna Reef enterprise platform) to healthcare payers and virtual care organizations. The platform automates clinical documentation, captures 100% of care management calls, delivers real-time AI assistance to care managers, and runs automated quality evaluations against organizational and compliance standards. Revenue is generated through enterprise SaaS subscriptions with annual contracts and per-seat or platform licensing.

Product overview

Laguna Health offers a Conversational Care Intelligence platform comprising three core products (Laguna Companion, Laguna Insight, and LISA) built on the Laguna Reef enterprise AI platform. Laguna Companion provides real-time AI assistance during care management calls through a browser extension that automates documentation, delivers live insights, and generates post-call summaries. Laguna Insight serves as the quality management dashboard that automates 100% of call evaluations against organizational standards and provides performance visibility. LISA acts as an Intelligent Support Agent handling autonomous tasks including outbound calls, member routing, assessments, and follow-ups. All products share the Laguna Reef infrastructure providing configurable methodologies, compliance monitoring, cloud security, and HIPAA-compliant data handling.

Differentiator

Problem solved

Functional benefit

Brands

• Laguna Companion: Browser extension that automates documentation, identifies member needs, suggests actions, and provides real-time insights during care management calls.
• Laguna Insight
• LISA
• Laguna Reef

Products and services

• Laguna Companion Browser-based conversational AI extension that automates care management documentation, provides real-time insights during calls, generates whole-person member profiles, and delivers post-call summaries to care managers in health plans and virtual care organizations.
• Laguna Insight AI-powered performance dashboard for care management leadership that automates 100% of quality evaluations against organization-specific criteria, provides real-time visibility across teams, and supports evidence-based coaching and NCQA/URAC compliance data.
• LISA (Intelligent Support Agent) Autonomous AI agent suite that automates member- and provider-facing tasks for care teams, including outbound calling, intelligent routing, automated health assessments, 24/7 member support, and care gap follow-up, with humans kept in control through escalation protocols.
• Laguna Reef Enterprise-grade AI platform providing the underlying technology, security, and compliance infrastructure for Laguna's care management products, including configurable methodology alignment, compliance monitoring, dynamic member profiles, and secure cloud integration.

Quantifiable outcome

• 66% reduction in post-call documentation time
• +6 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature7 records

Partnerships

Six partnerships are on record, tiered major and core.

• Shearwater HealthmajorTechnology or Integration · 1 October 2024Shearwater Health selected Laguna AI as a new partner in October 2024. Featured in Nashville Business Journal. Shearwater Health provides clinical solutions and workforce services to healthcare organizations.
• Elevance Health (formerly Anthem)coreStrategic or Co-development Partner · 1 January 2022Strategic partnership formed in 2022 after Laguna won the UCSF Rosenman ADAPT program. Laguna worked with Elevance's national accounts care management team to drive higher efficiency, better outcomes, and exceptional experience for members and care teams.
• NorthShore University HealthSystemcoreStrategic or Co-development Partner · 1 January 2022Research and validation partner. Laguna partnered with NorthShore for clinical research to validate the efficiency and effectiveness of its approach. NorthShore cardiologist Dr. Mark Lampert serves as an advisor to Laguna.
• Mayo CliniccoreStrategic or Co-development Partner · 1 January 2022Clinical research and validation partner. Mayo Clinic collaborated with Laguna on research to validate the platform's effectiveness in care management. Mayo Clinic is also listed as a customer logo on Laguna's website.
• Havarti Risk (formerly Pasco / Havarti Actuaries)majorStrategic or Co-development Partner · 1 January 2022Third-party actuarial firm that validated Laguna's results in partnership with Santa Barbara Actuaries. Actuarial validation is a core component of Laguna's go-to-market strategy, providing credible ROI proof points to health plan customers.
• UCSF Rosenman InstitutemajorStrategic or Co-development Partner · 1 January 2022Laguna was selected as a winner of the UCSF Rosenman ADAPT program, which connects startups with leading healthcare companies to scale solutions nationwide. This recognition and network access led directly to the Elevance Health partnership.

Scale indicators10 records

Recent moves10 records

Expansion highlights6 records

Broad incumbents

• Microsoft DAX (Nuance): Microsoft's Nuance DAX Express and Dragon products provide enterprise-scale ambient clinical documentation across health systems. As a broad incumbent, it overlaps with Laguna's ambient documentation offering but is bundled into a much larger Microsoft Cloud for Healthcare portfolio.
• Amazon Health Services (AWS HealthLake / Comprehend Medical): Amazon's AWS healthcare AI offerings (HealthLake, Comprehend Medical, Bedrock for healthcare) provide ambient transcription, NLP, and population health tooling to large payers and providers. As a broad incumbent, it competes with Laguna's underlying AI/data infrastructure layer for payer accounts.

Direct peers

• Memora Health: Memora Health uses conversational AI for patient engagement, care navigation, and follow-up workflows. It overlaps with LISA's Supporter and Closer modules and with Laguna's care coordination and engagement automation for payer populations.
• Notable: Notable automates provider workflows including patient intake, scheduling, and care coordination using intelligent automation. It competes in the broader workflow-automation-for-care-management space adjacent to Laguna Companion and LISA.
• Abridge: Abridge builds ambient AI that generates clinical documentation from patient-provider conversations. It is directly comparable to Laguna as a healthcare conversational AI platform moving from ambient documentation into broader care management and revenue cycle workflows.
• Cohere Health: Cohere Health provides AI-powered prior authorization, care management, and utilization management for health plans. It is directly comparable to Laguna's care management coordination and quality-monitoring functionality aimed at payer customers.
• Nabla: Nabla offers ambient AI for clinical note generation and practice workflow automation. It competes in the same conversational-AI-for-care-documentation category as Laguna Companion and is targeting similar payer and provider customers.
• Augmedix: Augmedix converts natural clinician-patient conversations into medical documentation using ambient AI and remote scribing. It is a comparable ambient-AI documentation vendor expanding into enterprise health system and payer use cases adjacent to Laguna's.
• DeepScribe: DeepScribe applies ambient AI to generate SOAP-note-quality clinical documentation from patient encounters. It competes with Laguna's Companion/Insight in the conversational documentation and quality-evaluation layer for healthcare.
• Suki AI: Suki provides an AI assistant that automates clinical documentation and administrative tasks for healthcare providers. It overlaps with Laguna Companion's ambient documentation, summarization, and EHR-integrated workflow automation capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/66893616
• Xx.com/laguna_health

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Laguna Health